Customer Reviews for Alpha Fleet Management Inc
(U-Haul Neighborhood Dealer)

341 reviews

5006 Vineland Av   North Hollywood, CA 91601

(818) 927-6004

Location Hours

  • Mon-Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(818) 927-6004

5006 Vineland Av
North Hollywood, CA 91601

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always a pleasure doing business with this location

cesar L. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Quick and easy.

Mary M. 
Rating:
5.0

Jack was so accommodating helpful and courteous!

Arlette S. 
Rating:
5.0

Manager was helpful, efficient, polite. A+ experience.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

STEPAN A. 
Rating:
5.0

Excellent service and convenient location

Tiran P. 
Rating:
5.0

Customer did not leave a comment.

Neo B. 
Rating:
5.0

Jack at this location was kind , polite Very professional and business like He and his sister did an excellent job

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
5.0

Jack was awesome. Made the process seamless, and intuited any potential hiccups. The location is great as well, but I believe what makes any space worth it is the people. I am a loyal customer now after that experience. John

John S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

I was pleased with the whole process. Thank you.

jenny S. 
Rating:
5.0

The truck had a faulty blower motor. The AC went out a couple hundred miles into the trip and because the fan was not working there was no way to even blow fresh air into the cabin. All of this during a heatwave.

Stephen V. 
Rating:
5.0

Continue to walk in Jesus Christ and serve people the way christ did !!! In Jesus Name 🕊🕊🕊 Amen

Derek J. 
Rating:
5.0

Very nice people in this location. Both Jack and Marine.

Babken A. 
Rating:
5.0

Super helpful, straight forward, and nice. Thank you.

Ezequil U. 
Rating:
5.0

Excellent customer service and friendly staff. Will definite rent from them again.

Susie D. 
Rating:
2.0

The location is odd. The people that run the facility are really great. We rented a 4x8 trailer. It was in excellent shape and we towed it over 4000 miles with no problems at all. Our original reservation was not done correctly, the person who was fulfilling the reservation asked me questions about what I was doing and recommended that the reservation be cancelled and a new reservation created. This solution solved problems and made the whole rental go much smoother. Thanks U Haul for all the many years of great support. Thanks to Alpha Fleet Management for knowing the U Haul business and helping us make our rental experience go perfectly.

David V. 
Rating:
5.0

Nothing

Teresa H. 
Rating:
5.0

Best U-Haul center

Rene G. 
Rating:
5.0

Friendly, kind staff! Will definitely come back!

Shelley F. 
Rating:
5.0

Very nice people, all of them

Scott L. 
Rating:
5.0

Customer did not leave a comment.

PATRIK G. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Nice staff

Ulf B. 
Rating:
5.0

I rented the truck for 3 days but wound up only using it for roughly 25 hours. They comped the hour and charged me for a day only. This is how you run a business and get returning customers! Good service

douglas C. 
Rating:
5.0

Jack was amazing, helpful, informative, and personable. Conversation was great while I was waiting even though I was early!

Lakita D. 
Rating:
5.0

This uhaul location is fantastic! I experienced not only professionalism but compassion and flexibility with my truck reservation. And when I accidentally left a personal item in the truck, they were able to find it and return it to me safely! I would recommend this business to anyone.

Lindsay B. 
Rating:
5.0

From start to finish the customer service was great. I will be back if I need to rent a uhaul. Thank you.

Marlene M. 
Rating:
5.0

The bad thing can not use Cash Deposit or pay with Cash ...

EDUARDO S. 
Rating:
5.0

Very friendly & professional staff

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

Everyone was professional, accommodating, and greatly appreciated.

Amber H. 
Rating:
5.0

Everything was great

Harry P. 
Rating:
5.0

Jack was extremely helpful and friendly with helping us check out our truck.

Regina S. 
Rating:
5.0

Staff were courteous, professional, and made the whole experience easy. Greatly appreciated.

Charles S. 
Rating:
5.0

the people who checked us in exceeded our expectations in terms of customer service. This was the easier uhaul experience we have ever had. Will use this location from now on

Vered S. 
Rating:
5.0

Jack and his entire crew were incredibly helpful and accommodating, so much so that we rented from them twice in 2 weeks. They made our long distance move that much easier. Thank you!!!

AMY F. 
Rating:
5.0

A tire blew out on the 10E during a heat wave. Delayed my trip by several hours.

Stephen V. 
Rating:
5.0

Rented an auto transport. First time towing something that heavy. Was concerned about how it would go. But Jack the manager explained everything to me very clearly as to securing the vehicle and what to expect how it would feel behind the wheel. Super helpful and definitely made a difference. As if to understand if everything was normal or if I was experiencing a problem. Couldn't have asked for better advice and information

Barbara W. 
Rating:
5.0

Nothing. Everything was great. Service was very smooth and quick.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

If I need to move again, these are the people I'd got o to get my equipment. Fun to deal with, flexible (I returned the auto transport a day early without the truck) and efficient.

ROBERT S. 
Rating:
5.0

Jack was very helpful. He noted all of my complaints and gave me good instruction on how to handle it. This is how uhaul should operate.

Kevin A. 
Rating:
5.0

5 Star rating goes to the staff. Super friendly. Well maintained equipment, super helpful and very accommodating. Moving is hard enough but they made it just a bit easier!!

Connie P. 
Rating:
5.0

You guys were great.. though my first choice of vehicle didn't happen, you went beyond to help me accomplish my move .. excellent, friendly customer service

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

It was nice to have our Uhaul staff show us such kindness, to be organized and helpful. They were professional, had accurate paperwork, and safety, but also had a great sense of humor, which was much needed in a stressful situation. They got me in and out quickly without skipping steps. They were wonderful!

Nicole H. 
Rating:
5.0

By far the best rental experience we've had. Thank you.

ramon B. 
Rating:
5.0

Jack was amazing, going out of his way to find a tow dolly for me and coming in on a day off to connect my car. He was a real God-send.

Richard L. 
Rating:
5.0

Excellent customer service. This is the only U-haul location I'll use.

Andrew C. 
Rating:
5.0

Customer service was fast and very helpful! I would use this location again!!

Mason M. 
Rating:
5.0

Time for BBQ with Jack and Mary! Thank you

Vladimir G. 
Rating:
5.0

Customer did not leave a comment.

Hasmik S. 
Rating:
5.0

Very good customer service. Friendly employees. Very nice people. This is the best U-Haul location I've ever used.

Paul G. 
Rating:
5.0

absolutely professional whereas u-haul van nuys had poor service

Alvin K. 
Rating:
5.0

Jack was great! Very helpful, friendly, and enthusiastic

JAY G. 
Rating:
5.0

Customer did not leave a comment.

magan M. 
Rating:
5.0

Customer did not leave a comment.

ELI M. 
Rating:
5.0

This location and every single employee I came across was super friendly and helpful. They all went out of their way to make sure I had everything I wanted and needed. Rent from this location, they are awesome!!!

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The staff there were wonderful. Your app constantly was failing me both checking in and when returning the vehicle. thank goodness for the people that run at location. Humans do it better than machines

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Great customer service

Raul L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Martin Y. 
Rating:
5.0

excellent service very friendly

RAMON L. 
Rating:
5.0

Customer did not leave a comment.

Dalene B. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Omar H. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Most reliable Uhaul

Denis F. 
Rating:
5.0

Excellent customer service

Patrick M. 
Rating:
5.0

Jack was very nice and accommodating.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Great service. I always come back here.

KAREN M. 
Rating:
5.0

Easy check out and very friendly service! Would definitely use them again!

David Z. 
Rating:
5.0

Excellent service and attitude. No improvement suggested.

Delancey W. 
Rating:
5.0

Mark and Mary are wonderful owners and keep the trucks clean and maintained, with dollies we needed available, won't hesitate to rent from them again!

Karen S. 
Rating:
5.0

Quickest check in/out ever, and the staff was incredibly friendly and helpful.

Dayne A. 
Rating:
5.0

Customer did not leave a comment.

Nestor D. 
Rating:
5.0

Mary was sooo sweet and helpful. Thanks again!

Joyce E. 
Rating:
5.0

Knowledgeable staff

jesus A. 
Rating:
5.0

Jack was so awesome, and helpful.

Jillian A. 
Rating:
5.0

I think you did a fantastic job. The gentleman who helped me his name was Jack I believe was very professional and very helpful. I will certainly be returning there for any of my rental needs

Ve N. 
Rating:
5.0

Won't be calling or going to any other Uhaul. This place will get you any truck or trailer you need.

Perdro F. 
Rating:
5.0

Great experience. Thank you

Mary M. 
Rating:
5.0

Customer did not leave a comment.

jeff F. 
Rating:
5.0

Customer did not leave a comment.

GURGEN M. 
Rating:
5.0

Everything was perfect! We will definitely come back to this location. Thank you !

iuliia P. 
Rating:
1.0

Horrible experience, I will never use uhaul again.

Kamilah F. 
Rating:
5.0

I thought the employees were super nice to us! Made me feel comfortable going there. Would definitely recommend to somebody else.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Great experience. Reliable. They know what they're doing!

Vicente U. 
Rating:
5.0

Great service. Very professional

Martin Y. 
Rating:
3.0

Customer did not leave a comment.

Sidney S. 
No reviews have been submitted for this location.

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