Customer did not leave a comment.ENGRACIO B.
Customer Reviews for Alpha Fleet Management Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANA R.
Customer service was supreme Thanks Alpha Fleet and look forward to renting from you in the futureJOEL F.
The woman who checked in the vehicle was very friendly and efficient. Excellent Service. The lot itself was very crowded at the time.BRIAN K.
Customer did not leave a comment.ARTYOM K.
Customer did not leave a comment.Lori B.
Mileage rates are very high. We had to make a second trip and ended up adding almost $100 to our total. If mileage included gas that would be one thing, but paying that much for mileage in addition to refilling the tank it's too much. I probably won't use the service again.TIMOTHY H.
Once again the people were extremely nice and helpful. They are just starting as a uhaul business so they are still getting everything setup. But overall my experience was great!Janice B.
Customer did not leave a comment.RICHARD L.
Stop pressuring customers into buying protection! You could simply have an option that says â€œDecline coverageâ€ instead of something that says we might pay $25k in damages. Totally biased verbiage!Viet H.
You double billed me for my rental and then cannot be reached by phone or email. This criminal enterprise cannot continue. Daniel Shor: Give me my money back!!!!DANIELGORDON S.
Customer did not leave a comment.ROBERTA W.
10/10 great serviceELVIS A.
The facility smelled as if someone was smoking cigarettes inside! You couldn't breath! It was dirty, location was less desirable, unsafe.MARIO C.
This location is an affiliate provider, and it is currently under construction, so it is unorderly, has no air conditioning, and the lot is very small. I got sketchy vibes from the area itself, it could use some paint and lights. The worker Mary was very friendly and professional.TANYA Z.
Mary at Alpha Fleet exceeded our wildest expectations. Mary is knowledgeable, courteous, professional, kind and a joy to work with!!KAHLIL H.
The staff was incredibly nice and helpful! Thank you so much :)MICHAEL N.
This location is fantastic. The employees are commensurate professionals. I think it was Jack that helped us, and he was so thorough.MARTHE H.
Mileage was incorrect at checkin. First person who approached me was rude. Truck was filthy. I was charged for 61 miles when I only did 17. I called customer service afterwards and waited 35 minutes to talk to a VERY subpar agent, and that is putting it kindly. Bad experience.Colin E.
Easy check in and out process. Great staff. Location in poor condition- office space. Convenient location.Cortney G.
Awesome woman there this morning. No issues. Smooth!ADRIAN S.
Customer did not leave a comment.Kim L.
Mary was amazing and so helpful! Highly recommend this location!Stephanie S.
We were charged for a dolly we never received and we never received a call back to help us work through this matter. They could go through an inspection with the client before they take the vehicles to make sure everything is in place and that the vehicle is clean. There was animal hair on the seats when we got the van as well. They did do an inspection of the vehicle when we returned the van but not when we picked it up.BRETT M.
Unbelievable customer service at this location. Mary and Joe went above and beyond. I had been given the runaround by UHaul representatives on the phone and other UHaul locations. I went to the North Hollywood Vineland location as a last ditch attempt and was greatly relieved. No muss no fuss. I will be using them again during the upcoming week. Thank you!!!MICHAEL H.
Great customer serviceSarkis K.
The location on Vineland was beyond excellent. The young lady who helped was very nice and had a positive vibe (even at 8 am). I highly recommend this location. I was not happy with the original location, "U-Haul Neighborhood Dealer, on 10860 Burbank Blvd, North Hollywood, CA 91601," I made the reservation with. I showed up at 8 am, and the truck lockbox was not set up. I could not pick up my rental. I called in, and they re-routed me to this Vineland location. This really caused a huge inconvenience for me. I trusted Uhail would be ready for me and did not expect a mistake like this to happen. Uhaul has a trusting name, and I was very disappointed. I hope the location that did this to me gets evaluated. Because Uhails are not for a weekend ride, they are for important things like moving, and everything is on a schedule for ppl like me.. I want a follow-up email on this complaint.ESMERALDA S.
Marie was so sweet and an amazing person to have help me on my move! She has a beautiful smile and can bring some joy to such a stressful day!! Will definitely recommend and be using uhaul again!ALEXIS T.
Very friendly and accommodating staff. Clean vehicle.JACOB R.
Friendly people.EMANUEL D.
Mary was superb in changing my reservation and making the whole process super easy. The best part of my move!Paul Stephen A.
Excellent in every way. Thanks!Wayne O.
Customer did not leave a comment.SARGIS D.
Customer did not leave a comment.TYREE B.
Customer did not leave a comment.AVIK M.
Great location! Friendly Service!GAYANE M.
You could let me know in advance if you're not going to have the dolly and or moving blankets I pay for. LolAlexandra April M.
Customer did not leave a comment.CAROLINE G.
Offer more utilities dollies at the location, last minute I had to get some dollies and I have to drive to another a Uhaul to get themMaria R.
Customer did not leave a comment.SHELLEY D.
I was checked out and in VERY quickly. And he was very pleasant and helpful.PERRY K.
Best Uhaul location. Very clean, super friendly staff. Easy process for picking up/dropping off truckCAROLINE Y.
Customer did not leave a comment.DOROTHY B.
N/A Jack was very helpful on site!Mitchell D.
It was perfect.Christopher O.