Customer Reviews for Alpha Fleet Management Inc
(U-Haul Neighborhood Dealer)

382 reviews

5006 Vineland Av   North Hollywood, CA 91601

(818) 927-6004

Location Hours

  • Mon-Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(818) 927-6004

5006 Vineland Av
North Hollywood, CA 91601

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Alec B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very kind. Will come back. Thank you

Caroline M. 
Rating:
5.0

Jack was extremely helpful. In my opinion, he went way beyond in helping out.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Lainey B. 
Rating:
5.0

Customer did not leave a comment.

Kindra W. 
Rating:
3.0

Customer did not leave a comment.

Rosalie T. 
Rating:
5.0

This is teh best U Haul location around - HANDS DOWN> The trucks are always clean and the owners are just awesome to work with. Highly recommend

Juliet B. 
Rating:
4.0

Customer did not leave a comment.

Guillermo C. 
Rating:
5.0

Customer did not leave a comment.

Arsen A. 
Rating:
5.0

Customer did not leave a comment.

Sarkis M. 
Rating:
5.0

Customer did not leave a comment.

Ana C. 
Rating:
4.0

Friendly, helpful and prompt.

Thomas B. 
Rating:
5.0

Great service. Everything was explained with detail.

anahit K. 
Rating:
5.0

The new location was very accommodating and friendly.

John T. 
Rating:
5.0

Best U-Haul location I've ever been to and I've rented from locations in different states. Jack and Mary and their entire crew went above and beyond in assisting me with all my needs. Will definitely return for all my future rental needs.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Jonothan T. 
Rating:
5.0

Manager was really nice, great equipment selection

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
2.0

Everything was great and they were very helpful. When the truck I reserved was not returned on time they accommodated me with a bigger truck. However, although I returned it well before the reservation time ended, they still charged me both an extra day AND a late fee. What?? I returned it within 30min of the scheduled time. So not only was it not late, it was early. And we had confirmation from the host that we had done so. I was overcharged at least $40 and will be disputing this with my bank since they are impossible to get ahold of over the phone. This turned my pleasant experience into a disappointing one.

Carys M. 
Rating:
5.0

Staff was very helpful and friendly.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

arthur D. 
Rating:
5.0

Best Uhaul location

sarkis P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Jack was awesome! Thank you :)

Selena B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Allison N. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

ALAN L. 
Rating:
5.0

Had a great experience with Jack and his amazing crew. Truck was very clean and had no problems at all. Would definitely recommend to a friend!

Sarkis M. 
Rating:
4.0

Customer did not leave a comment.

Thiago O. 
Rating:
5.0

Very good customer service.

Christine R. 
Rating:
5.0

Can't do better than this team. Friendly. Professional. Nice people who were happy to help. They're now my go to for U-Haul.

ROBERT F. 
Rating:
5.0

Jake was great.

Jacqueline T. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Jack at Alpha is super professional and helpful. Best U-Haul in my area by far.

Rick S. 
Rating:
5.0

Staff was extremely nice, and very helpful. Will definitely be coming back to this location.

Sage B. 
Rating:
5.0

friendly and efficient staff.

Christina B. 
Rating:
5.0

Always a pleasure doing business with this location

cesar L. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Quick and easy.

Mary M. 
Rating:
5.0

Jack was so accommodating helpful and courteous!

Arlette S. 
Rating:
5.0

Manager was helpful, efficient, polite. A+ experience.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

STEPAN A. 
Rating:
5.0

Excellent service and convenient location

Tiran P. 
Rating:
5.0

Customer did not leave a comment.

Neo B. 
Rating:
5.0

Jack at this location was kind , polite Very professional and business like He and his sister did an excellent job

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
5.0

Jack was awesome. Made the process seamless, and intuited any potential hiccups. The location is great as well, but I believe what makes any space worth it is the people. I am a loyal customer now after that experience. John

John S. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

I was pleased with the whole process. Thank you.

jenny S. 
Rating:
5.0

The truck had a faulty blower motor. The AC went out a couple hundred miles into the trip and because the fan was not working there was no way to even blow fresh air into the cabin. All of this during a heatwave.

Stephen V. 
Rating:
5.0

Continue to walk in Jesus Christ and serve people the way christ did !!! In Jesus Name 🕊🕊🕊 Amen

Derek J. 
Rating:
5.0

Very nice people in this location. Both Jack and Marine.

Babken A. 
Rating:
5.0

Super helpful, straight forward, and nice. Thank you.

Ezequil U. 
Rating:
5.0

Excellent customer service and friendly staff. Will definite rent from them again.

Susie D. 
Rating:
2.0

The location is odd. The people that run the facility are really great. We rented a 4x8 trailer. It was in excellent shape and we towed it over 4000 miles with no problems at all. Our original reservation was not done correctly, the person who was fulfilling the reservation asked me questions about what I was doing and recommended that the reservation be cancelled and a new reservation created. This solution solved problems and made the whole rental go much smoother. Thanks U Haul for all the many years of great support. Thanks to Alpha Fleet Management for knowing the U Haul business and helping us make our rental experience go perfectly.

David V. 
Rating:
5.0

Nothing

Teresa H. 
Rating:
5.0

Best U-Haul center

Rene G. 
Rating:
5.0

Friendly, kind staff! Will definitely come back!

Shelley F. 
Rating:
5.0

Very nice people, all of them

Scott L. 
Rating:
5.0

Customer did not leave a comment.

PATRIK G. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Nice staff

Ulf B. 
Rating:
5.0

I rented the truck for 3 days but wound up only using it for roughly 25 hours. They comped the hour and charged me for a day only. This is how you run a business and get returning customers! Good service

douglas C. 
Rating:
5.0

Jack was amazing, helpful, informative, and personable. Conversation was great while I was waiting even though I was early!

Lakita D. 
Rating:
5.0

This uhaul location is fantastic! I experienced not only professionalism but compassion and flexibility with my truck reservation. And when I accidentally left a personal item in the truck, they were able to find it and return it to me safely! I would recommend this business to anyone.

Lindsay B. 
Rating:
5.0

From start to finish the customer service was great. I will be back if I need to rent a uhaul. Thank you.

Marlene M. 
Rating:
5.0

The bad thing can not use Cash Deposit or pay with Cash ...

EDUARDO S. 
Rating:
5.0

Very friendly & professional staff

Rafael G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

Everyone was professional, accommodating, and greatly appreciated.

Amber H. 
Rating:
5.0

Everything was great

Harry P. 
Rating:
5.0

Jack was extremely helpful and friendly with helping us check out our truck.

Regina S. 
Rating:
5.0

Staff were courteous, professional, and made the whole experience easy. Greatly appreciated.

Charles S. 
Rating:
5.0

the people who checked us in exceeded our expectations in terms of customer service. This was the easier uhaul experience we have ever had. Will use this location from now on

Vered S. 
Rating:
5.0

Jack and his entire crew were incredibly helpful and accommodating, so much so that we rented from them twice in 2 weeks. They made our long distance move that much easier. Thank you!!!

AMY F. 
Rating:
5.0

A tire blew out on the 10E during a heat wave. Delayed my trip by several hours.

Stephen V. 
Rating:
5.0

Rented an auto transport. First time towing something that heavy. Was concerned about how it would go. But Jack the manager explained everything to me very clearly as to securing the vehicle and what to expect how it would feel behind the wheel. Super helpful and definitely made a difference. As if to understand if everything was normal or if I was experiencing a problem. Couldn't have asked for better advice and information

Barbara W. 
Rating:
5.0

Nothing. Everything was great. Service was very smooth and quick.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

If I need to move again, these are the people I'd got o to get my equipment. Fun to deal with, flexible (I returned the auto transport a day early without the truck) and efficient.

ROBERT S. 
Rating:
5.0

Jack was very helpful. He noted all of my complaints and gave me good instruction on how to handle it. This is how uhaul should operate.

Kevin A. 
Rating:
5.0

5 Star rating goes to the staff. Super friendly. Well maintained equipment, super helpful and very accommodating. Moving is hard enough but they made it just a bit easier!!

Connie P. 
Rating:
5.0

You guys were great.. though my first choice of vehicle didn't happen, you went beyond to help me accomplish my move .. excellent, friendly customer service

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

It was nice to have our Uhaul staff show us such kindness, to be organized and helpful. They were professional, had accurate paperwork, and safety, but also had a great sense of humor, which was much needed in a stressful situation. They got me in and out quickly without skipping steps. They were wonderful!

Nicole H. 
Rating:
5.0

By far the best rental experience we've had. Thank you.

ramon B. 
Rating:
5.0

Jack was amazing, going out of his way to find a tow dolly for me and coming in on a day off to connect my car. He was a real God-send.

Richard L. 
Rating:
5.0

Excellent customer service. This is the only U-haul location I'll use.

Andrew C. 
Rating:
5.0

Customer service was fast and very helpful! I would use this location again!!

Mason M. 
Rating:
5.0

Time for BBQ with Jack and Mary! Thank you

Vladimir G. 
Rating:
5.0

Customer did not leave a comment.

Hasmik S. 
Rating:
5.0

Very good customer service. Friendly employees. Very nice people. This is the best U-Haul location I've ever used.

Paul G. 
Rating:
5.0

absolutely professional whereas u-haul van nuys had poor service

Alvin K. 
No reviews have been submitted for this location.

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