Customer Reviews for Alpine Clothing
(U-Haul Neighborhood Dealer)

302 reviews

2850 N California St   Stockton, CA 95204

(209) 982-9627

Location Hours

  • Mon: 9 am - 4 pm
  • Tue-Thur: 9 am - 7 pm
  • Fri: 8:30 am - 7 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(209) 982-9627

2850 N California St
Stockton, CA 95204

Services at this Location:

Location Hours

  • Mon: 9 am - 4 pm
  • Tue-Thur: 9 am - 7 pm
  • Fri: 8:30 am - 7 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
4.0

Customer did not leave a comment.

Simon N. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Second time within 10 days renting from Alpine. Great job, very accommodating to our needs. We would definitely recommend Alpine to others and will use them again for any future hauling needs!

Milan R. 
Rating:
4.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Isaam was so friendly and helpful and made a stressful day so much easier with his professional, friendly manner. Highly recommend!

Tiffany P. 
Rating:
5.0

The owner manager guy was super Friendly and understanding when I needed to keep the vehicle for an extra day or two he made me feel really comfortable and reached out to me in a very respectful and professional way

Tonya H. 
Rating:
4.0

Customer did not leave a comment.

Brandy C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Duane A. 
Rating:
5.0

Customer did not leave a comment.

Kerri K. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Good service.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
1.0

truck wasn't clean. truck had hardly any gas in it. they didn't email me a receipt as promised. never got a paper copy. i had a person in training help me. i was a lot 91miles and i am charged for extra miles but i didn't go over mileage.

Savy S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
4.0

Great customer service. Quick and easy

Bee V. 
Rating:
5.0

This location has excelente services

Erika P. 
Rating:
5.0

Excellent service and accommodating and helpful

Lynn M. 
Rating:
4.0

Make the key a lil easy to come out Inition I have a hard time

jamila O. 
Rating:
5.0

This location should be open longer on the weekends

Alicia M. 
Rating:
4.0

Customer did not leave a comment.

Angelo G. 
Rating:
5.0

The man that runs this business is above exceptional for customer services. He made me feel very welcomed and handled my transaction very businesslike and in a timely manner. I would recommend this business for U-Haul rental in Stockton.

Karry H. 
Rating:
2.0

The back lot was under contsruction, I also got my vehicle with barely 1/10 of a tank of gas, having planned my route specifically on time a distance this made my trip troublesome especially because of the vehicle needing to be fueled the very moment I got it off the lot.

Gunther B. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Thank you all your help ..

Anita F. 
Rating:
5.0

Best services

Warren M. 
Rating:
5.0

Exceeded expectation

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Everything was good. But your app experience is horrible!! Looks like your app hasn't been updated on the playstore. It's more design to be used with iPhone but not for android... smh. Horrible. Not going ever use it.

Henry B. 
Rating:
5.0

Great experience all around! I reserved the truck online. When I went to pick it up, I couldn't find the rental instructions. Issam was super helpful. I definitely recommend Alpine Clothing UHaul and will use them again in the future.

Jill D. 
Rating:
5.0

Customer did not leave a comment.

Fernando G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Great service!

Daniel M. 
Rating:
5.0

Honestly nothing the people were very nice and courteous and very helpful

ARTHUR S. 
Rating:
5.0

Check trailer tire pressure prior to renting.

Lorenzo M. 
Rating:
2.0

Customer did not leave a comment.

Leonshanik F. 
Rating:
1.0

The staff was great but the location was sketchy. Located in a liquor store in a very bad part of town.

David C. 
Rating:
1.0

Customer did not leave a comment.

Najinder M. 
Rating:
5.0

No need to improve anything. The managers and even the new hires were bomb and had excellent customer service!!! Wish everywhere was like there. If with the new hires learning they were STILL KNOWLEDGE!! Good Job Again Guys Keep It Up. 😊

Kevin W. 
Rating:
2.0

The person I charge took more than 20 minutes to assist me .obviously I'm in a hurry to get things done and she took so much time to assist sorry will not recommend this locatjon.

Cesar C. 
Rating:
5.0

Excellent Equipment And Service And Excellent Customer Service. Will definitely be back. Good Job

Kevin W. 
Rating:
5.0

My experience with the employee at this location was excellent. He was very helpful. However, my overall experience with U-Haul, and the website was EXTREMELY disappointing. I supposedly had a confirmed reservation at a different site. They had no record of it. The equipment I had reserved wasn't available anywhere locally. I had to go across town, spend an extra hour, and settle for equipment that made my job more difficult.

LUCY W. 
Rating:
3.0

Was not a friendly reception.

David G. 
Rating:
5.0

The owner and both assistants were all very friendly, efficient, and professional. As a small business owner, I pay attention to how other small businesses treat me as a customer. These folks treated me as a valued customer even though this was my first time using them. I'd definitely recommend this uhaul location.

James M. 
Rating:
4.0

Very polite people and eager to help their customers.

Darren B. 
Rating:
5.0

Thanks guys

LARRY M. 
Rating:
4.0

Some employees were in training, but catching on quick.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Continue great service.

Djuna M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo R. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
1.0

There was a reservation made under my name that I didn't approve of and the uhaul was still given to the person who was picking up . Why would that be allowed because if there was any damage done to the truck I didn't get I would be hell liable for it ! Now explain to me how that happened ! I will be calling and asking for your corporate number because this is ridiculous! I never gave permission to this person to put my name in the uhaul that was rented

Monica C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I appreciate the guy running this location. Always very friendly and working hard.

Camilo C. 
Rating:
1.0

Have people there who actually know what they're doing, train employees better. Also, make them wear masks! Have hand sanitizer available for customers as well. Also, clean the location. It was actually gross.

Anjeleah G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Wyatt H. 
Rating:
5.0

Great place to pick up a U-haul! They are always stocked up with trucks and they make it easy and convenient for the pick-up and return! Great job!

CHAD P. 
Rating:
5.0

Customer did not leave a comment.

Margie L. 
Rating:
5.0

Customer did not leave a comment.

Inderjit K. 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
5.0

What great customer service. I called just before closing and they were very accommodating. The pickup took less than 15 minutes and the return 5 minutes. This will be my go to from now on for any moving supplies or equipment. THANK U UHUAUL AT ALPINE MARKET.

Julia H. 
Rating:
5.0

Customer did not leave a comment.

Alfredo B. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
3.0

The truck I rented was dirty on the inside and out! Better car wash and auto detailing should be used!

Daniel F. 
Rating:
5.0

The location staff que great even though i had issues with the app they were willing to help and the chat service person was so helpful. Clean truck, convenient.

Gabriela C. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
3.0

Very helpful and accommodating, even thought the return location is a bit awkward to navigate, the are very helpful to return after hours

Michael C. 
Rating:
4.0

N/a

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
4.0

The guy was super friendly and efficient.

Robert O. 
Rating:
5.0

The manager/owner was extremely helpful and accommodating! Greatly appreciated!

Geoffrey A. 
Rating:
5.0

This UHaul location is by far one of the best locations I've been to. The manager is super professional, attentive to details, and very personable. This is my go-to Uhaul location, and I always refer friends and family to it. All UHaul locations should learn from this one. A+++

Rony D. 
Rating:
4.0

My experience With Alpine was Ok. BUT.!! my experience with U-Haul was horrible.. Not only did you fail on my delivery of a truck, you sent us to two different locations to pick up the vehicle we ordered. I paid two workers an extra 2 hrs. each to retrieve your error. Unfortunately we are stuck with your service, and if in the near future I am in the option to USE or recommend your service,, I will decline.

Michael D. 
Rating:
1.0

The day following the rental pick-up there was a phone call from the store rep asking in an angry tone "where is my truck?" I explained there was a delay. He was very rude and unprofessional on the phone. His tone and word selection should not be used with paying customers. The truck was returned in the evening but we did not find a drop box for the key so we planned on returning when shop opened in morning (the web site indicated 9 a.m.). I received another rude call prior to 9 a.m. demanding that I return the key at once. These two phone calls ruined the whole experience. Also, the mileage charge seems excessive. Customers should be treated and spoken to respectfully, the cost applied to my card is $247.41 which I consider to be a lot of money.

Carolina S. 
Rating:
1.0

The initial place we were to pick up the uhaul(old cherokee rd in Stockton ca.) was a disaster.

Todd P. 
Rating:
3.0

Customer did not leave a comment.

Brandy C. 
Rating:
1.0

The truck was in working condition, but so old! Seats were ripped and stuff was coming out, the exterior paint on the cabin was peeling off terribly in many locations, a lot of damage not x-marked made me super uncomfortable to drive this truck after self-checking out. The location was dirty, dumpsters with old furniture and trash all around and the gate to the alley where my truck was parked was not locked. I had a super hard time finding the keys because they are in an unmarked box in a completely random location far away from the garages. The only reason I took the vehicle is because I was in a hurry, but it took me extra 40 minutes to locate my truck and keys, record the damage, and speak to uhaul before being able to go.

Camila P. 
Rating:
4.0

Signage was poor, hard to tell that it was the Uhaul store I was looking for since it is actually inside of a small shopping center. It is also not in the nicest area. The service, however, was great. I felt well taken care of and trusted the employees. They even offered to watch my car for me since I was afraid of it being broken into.

Austin S. 
Rating:
2.0

Not have to lift a the trailer 6×12 by hand to put it on your trailer hitch specially when many people have bad backs arthritis tendencies carpaltunnel ect..... like I had to connect and disconnect that's ridiculous!! So no I won't bother recommending this location to anybody and that's to bad because with some minor adjustments and a better access to get equipment in and out would help a great deal.

Michael P. 
Rating:
5.0

Awesome customer service! Very reliable!

Stephanie C. 
Rating:
3.0

I've been charged for equipment I didn't order and now must have to call them for a refund.

Kevin P. 
Rating:
5.0

Keep up the good work!

Anesiaka H. 
Rating:
1.0

the truck was super dirty and stunk too much of cigarettes

Hulices H. 
Rating:
5.0

The Owner was Very Nice& The Location was Very Easy To Find!!

Taferra S. 
Rating:
5.0

Customer did not leave a comment.

Makul A. 
Rating:
4.0

It's cool the service

Daniel D. 
Rating:
3.0

Too far it's 1 hour away

Khoa V. 
Rating:
1.0

Knowing that we had a reservation and had completed the information requested prior to the date of rental we assumed it wouldn't take more than 15 to 20 minutes. They were checking in a truck. It took us 45 min to get through the rental process and the location is not exactly the nicest of places. Not very satisfied with the service at all. Also the person that was working customer service nor any of the employees were wearing masks. The woman stated she already had COVID and couldn't get it again. Isn't it a requirement to wear a mask.

Patricia M. 
Rating:
5.0

Staff personnel were very friendly, professional and efficient. I've used them many times and will again in the future.

David N. 
Rating:
5.0

Not a thing. The guy at the counter is wonderful. Very nice very helpful. I use this location on alpine because hes got great customer service

Valerie S. 
Rating:
5.0

Guy was super nice and helpful.

Matthew V. 
Rating:
3.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Cris C. 
No reviews have been submitted for this location.

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