Customer Reviews for Alpine Clothing
(U-Haul Neighborhood Dealer)

Rating:

5.0

I think U have a great product, I always do a last minute truck rental. U people never act upset. Easy drop off.

Rating:

5.0

The employee was very helpful and friendly. Why i rent again from this location

Rating:

5.0

the guy at that location was very professional he explained everything how to use trailer will always come back thank you

Rating:

1.0

Management was totally rude. The site was filthy . The equipment straps snapped on me due to poor maintenance. Never had an opportunity to use the equipment because of the poor conditions of wear and tear . I filed a claim # 5270249 customer service management never called me back like he said he would.

Rating:

5.0

I love to pick up my Uhaul trucks and trailers from this location (California St and Alpine) in Stockton. When my wife and I moved to Stockton eight years ago we found this dealer for UHaul , over the years when we needed a 26 ft truck we could call a few days in advance and bingo we would get a call back letting us know our truck would be waiting for us. So lucky to have this valued business nearby.

Rating:

2.0

The agents were friendly, but the location needs major updates compared to the other locations. Also, there was minimal parking to leave my vehicle. When I returned the vehicle, the office was closed, and I left the keys with the Alpine Clothing store attendant, and he was pretty rude.

Rating:

3.0

Expanded hours on Sunday.

Rating:

5.0

Trisha was very professional and listened to my needs. Trisha reassured me that I am capable of driving the large truck and gave me pointers as to how to maneuver. I will recommend this specific location to friends and family!

Rating:

5.0

as good as always excellent service

Rating:

1.0

"No" to the location on 620 w charter way. She was not helpful and said it was my fault that l made a reservation for a vehicle they didn't have and they are not responsible for wrong information. She said regardless of a reservation she will not accommodate me because I had to pick up.the vehicle at a different location that was much further than l anticipated causing me time and more money because of the mileage charge. Tricia at the second location was more accommodating and said that she will help me and if l needed a second day, she would allow me to have at no charge since l had a bad experience at the first location and she would leave a note for her associates to allow that. When l returned the vehicle, l was told No that it was not allowed by a different Rep. This whole experience just leave a bad taste in mouth. I understand that each Uhaul locations are owned by different people but there should be some accommodations when the ball is dropped. Corporate Uhaul should accommodate these franchisees so that they can accommodate the customers

Rating:

5.0

excellent service & knowledge explains step by step thanks again

Rating:

1.0

I had a fraudulent charge on my credit card for this location. I have alerted the fraud department at my bank! I will likely report it to the police.

Rating:

3.0

No one was there when I got there for my 9:30am reservation. Had to wait an additional 30 minutes before someone showed up.

Rating:

2.0

Allow the customer to finalize details BEFORE they have to start taking pictures in a bad neighborhood. When making a reservation, dont provide options that dont exist. Dont make me wait for approval on the day of, next to the truck, after driving 2 hours to get there.

Rating:

5.0

Great service, and willing to help. Very helpful.

Rating:

5.0

Great service!!

Rating:

5.0

excellent customer service the guy super fast in & out

Rating:

5.0

I'm satisfied

Rating:

2.0

Proper vehicle maintenance. Replacement of cracked windshield. A good working battery.

Rating:

5.0

Just stay flexible to people's needs and schedule, it makes a big difference and reduce stress allowing for a smoother transition! THANK U

Rating:

5.0

No

Rating:

5.0

Lady was nice and helped make the process fast and easy. Truck was in good working condition even though it was rainy I found my experience a good one.

Rating:

3.0

Friendly helpful staff, nice newer truck

Rating:

5.0

Super easy & great location. Our truck was ready to go & check-in was very quick. Had to reserve an extra day at last minute, no prob!!!

Rating:

5.0

trish she was the best in & out quick keep good work

Rating:

4.0

I asked for a 26 ft and ordered it online and when i arrived they changed it to a 20ft without my knowledge. It cost me more time and more money. The U-Haul rep was very understanding and that made all the difference in a stressful situation with trying to move in a 4 hour window.

Rating:

5.0

N/A GREAT SERVICE OVER ALL

Rating:

5.0

staff way beyond good service will always come back

Rating:

2.0

assist with selecting correct trailer.

Rating:

5.0

keep up the good work

Rating:

2.0

No one explained there was a set mileage and I was just told to return the truck on Sunday before 7 pm I got charged a extra 290 dollars because of this don’t recommend

Rating:

5.0

best service ever ladies works there very professional

Rating:

1.0

They overcharged me a 45$ cleaning fee and said i didnt return blankets they never issued. Disputing with my bank.

Rating:

5.0

Trish was the nicest, most patient and pleasant person I've experienced in a while.

Rating:

2.0

This place took a picture of me and a picture of my license. This was weird without it they would not rent. I feel like there is a violation of privacy/law.

Rating:

5.0

All Good!!

Rating:

5.0

Everything is good No problems

Rating:

5.0

The lady took her tine to wait for me and stayed longer just help me out

Rating:

5.0

good customer service & show us where to park & leave key in night drop box with no extra fee keep it up

Rating:

2.0

Hours were really odd, not open very long on the weekend. There was paint pen over the check engine light. Posted policies were not uniformly enforced. Truck was on empty when I received it.

Rating:

5.0

Everyone that I’ve interacted with at this business has been very knowledgeable about the process of renting and the return of the rental truck I rented.

Rating:

4.0

Lady was nice

Rating:

3.0

The lady that helped was awesome quick and efficient. The uhaul App/website on the other hand did not work very well. The only downfall was they closed before returning the truck so we had to use the app and it kept disconnecting. After a long day if moving things thats the last thing i wanted to deal with.

Rating:

5.0

People are grest

Rating:

5.0

I will Recommend this place fair prices

Rating:

5.0

The person I rented the truck from was awesome as well as the girl that checked me in on my return! Very professional, definitely recommend to friends and family.

Rating:

2.0

Very dirty they need to clean it it. smell like homeless lived in it .Would not recommend. My whole body itches now.

Rating:

5.0

I recently had an excellent experience at this location. The staff was incredibly helpful, answering all my questions with patience and making the entire process smooth and stress-free. Their professionalism and dedication were evident in every step. I highly recommend this location for anyone in need of rental services—they truly go above and beyond to ensure customer satisfaction. I’ll definitely be returning for my future moving needs!

Rating:

5.0

fast service in & out so quick will always come back to this location trish was excellent with service

Rating:

5.0

excellent service keep the good work

Rating:

5.0

The staff there were awesome they went above and beyond for me and they got me in and out quickly and efficiently definitely be using them again

Rating:

1.0

I reserved a vehicle online but when we got to the location, we had to wait over a half hour for anyone to come and help us. We were quoted different prices from what was online. The vehicle was very dirty inside with spills and extremely dusty.

Rating:

1.0

Need a sign Could not find location

Rating:

5.0

best service in town keep it up

Rating:

1.0

Hola soy Carlos ramos y uso frecuente U-haul pero en este sitio no me pudieron alludar según yo entiendo estan para hacer que sea más fácil cambiarnos de casa al rentar en que mover nuestras cosas pero aller jueves 08/01/2024 rente una traiga y dije ala persona que atiende que la quería entregar en richmond y me dijo q no podía yo la quería rentar por 10 horas y me dijo que la tenia que regresar a stockton le dije ok entonces rentamela todo un día y el día de entregar la lleve algo tarde porque tuve que manejar de regreso de richmond ca y me empezaron hablar mal y yo desia pues que iva en camino nosaben el trafico q ay yo cansado de mover las cosas y tener q manejar para regresar la traila y el señor muy grosero siempre muy a la defenciba por eso digo q hoy si no me alludaron en nada porque me cobraron un día extra me salio más caro mi tiempo gasolina y un cobro extra ojalá no les pase o que si nos puedan alludar mejor gracias espero q mejoren su servicio de ese establecimiento

Rating:

5.0

It’s all good

Rating:

5.0

excellent customer we will always come fast & easy

Rating:

5.0

Great Customer Service, would highly recommend this place

Rating:

5.0

best customer service i will always use this location thanks for your service

Rating:

1.0

The location that houses the U-Haul rental is not air condition. It was 112° and extremely uncomfortable inside the store. The truck I had reserved did not have air conditioning. I had to take a smaller truck. The printer was broken, so I’ll agreements had to be emailed to me. The next day on my way to return the vehicle the check engine light came on and it started acting strange. It would not go over 15 miles an hour. I live near the rental location so I was able to get back to them. When I went to return it and then 1 was in the office. I had to wait until , the rep came back. When I told them what happened she said oh yeah that truck has a lot of problems. She did not seem surprised. It took a long time for them to check my truck back in and then give me the receipt. This location should not rent U-Haul. They do not have the personnel or the appropriate location to do it. I will never use this location again again.

Rating:

3.0

Tight space leaving the area, but good customer service.

Rating:

2.0

Hard to find, sign was small and blocked by parked cars. It was confusing-listed on internet as clothing store and it was a market… Trailer light went out-little rough over all!

Rating:

5.0

The experience with this location was very efficient and friendly. I think they need to have designated parking spaces for when we drop off. But putting the key in a safe box is a great idea.

Rating:

3.0

Have a sign on the door pointing to the location of the office. The only reason I knew where to go was the pickup truck was in front of the grocery store, which houses the UHaul office. Otherwise, the employee was very nice, informative and helpful

Rating:

5.0

Very nice people work there

Rating:

5.0

Office staff was amazing, very helpful.

Rating:

5.0

The customer service was awesome they went above and beyond to help me out with an emergency situation I was having.thank you so much.

Rating:

3.0

Got changed for something without knowing, I don't mine paying if I know what I'm paying for. As per statement...🤨

Rating:

5.0

It was all good

Rating:

4.0

Great price very transparent. Will definitely use again!

Rating:

2.0

I ordered in person pickup but they switched me to mobile pick up without notice and inconvenience.

Rating:

5.0

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