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Lisa T. | Overall Experience
Customer Reviews for Alpine Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Once I lost the door code and it was late and it took a LONG time to get the code because of office hours. I've loved this facility and recommend it to most of my friends. I do think within the locker units a light would be nice.
EMILY H. | Overall ExperienceAbsolutely nothing... thank you for being so accommodating! Wonderful service!
Ilah B.Best service I’ve ever received! Thank you!!!
tori c. | Overall ExperienceJaxson that helped me was friendly and very personable in taking care of everything
ZACHARY W.When I went to drop my truck and tow dolly no knew as at the location eve though they were supposed to close at five PM. On the website it tried to make me take the truck back to a different location from the one I choose. I was on hold fir over an hour trying to return my rental. I was very frustrated.
JONNI M.The manager at this location waited for me to get there even tho I was late because of traffic. He had everything to ready to get me on the road as fast as possible!
RANDALL ROBERT S.Everything was just as it needed to be. I will use the U-Haul pods again if I ever need to.
Brian S.It was very simple to return the U-Haul through our phone. Alpine Rentals was very clean and relatively easy to find with Google maps. We did pull in front of the wrong suite (Alpine moved over), but it was easy to move the truck in front of their suite seeing as no one else was there.
Clay J.Some trouble with the updating of your computer system necessitating multiple calls to check on progress
Tracy F.It was fantastic, they were very helpful, answered every question, and didn't try to push me to buy more than I needed. They even gave me a few free upgrades.
Keaton P.I appreciated their help. Very accommodating.
Sherri P.Self drop off on Saturday afternoon, but the location was easy to get to and find.
Russell farr A.Thank you for making a long day end well! You're awesome and easy to work with.
marcie T.Jackson, the manager was amazingly helpful. He is an example of great customer service!
cricket W.The safety chains were rapped around themselves so much we couldn't undo them. Also the driver's side taillight wasn't in proper working condition. The passenger side strap had a hole in it. We ended up returning it early, because of all these safety issues.
josph T.Really well priced for the size; my automatic payment for the storage unit was so small it was often forgetful. It held more than enough of my things, easy to access, and I was able to park my nearby
john l. | Overall ExperienceGreat experience.
julie b. | Overall ExperienceWould recommend this facility to anyone! I had a unit during the winter months and everything was always plowed. My code didn't work at first for the gate but was given one to use while mine was fixed
nikkita b. | Overall Experiencethere were a few times it was hard to reach staff, but they ALWAYS got back to me and I never had any issues. They offer a wide range of storage options at low prices. 10/10 recommend.
mckenna s. | Overall ExperienceI felt that the employees were amazing and likeable. Anytime I had issues they helped me out in a swiftly and professional manner
nollan o. | Overall ExperienceGate never worked. Seems like it was either always open or always closed and wouldn’t open!
brett j. | Overall ExperienceWe did not store anything here. This was where our iPods were delivered to. It was unfair to charge an undisclosed fee for rent when we had already paid $1400 for each pod to be moved.
Julie J. | Overall ExperienceNice place. Rate is fairly low and it is well kept.
ian m. | Overall ExperienceGreat experience!
camden s. | Overall ExperienceThe location was great & I loved the easy access. The unit itself was great. I would use again! I just which that there was more availability of the managers. Hardly ever answered or was in office.
LInDSEY B. | Overall ExperienceExceptional assistance and support from this facility; thank you Jacob for all your assistance and help.
Elaine M. | Overall ExperienceEverything was super nice however the main gate to get in can be confusing when
taylor b. | Overall ExperienceWe used U Haul Boxes at this facility. Jackson was very helpful in coordinating the pick up of the boxes.
louise g. | Overall ExperienceGreat price for a good amount of storage! Will go back if I need another storage space
STEVEN J. | Overall ExperienceHours were not clear, during normal business hours on some days no staff were on site. My belongings were secure, I enjoyed my time here. Would prefer to talk to staff insted of just a phone# to call.
BRIAN S. | Overall ExperienceVery good experience. Been using facility for past 6-7 years. Never had any issues. Very simple checkout process.
ROBERT S. | Overall ExperienceWorking with Alpine was a very good experience and they were very helpful and accommodating. I have used them previously and will use them again whenever I move things.
dean D.The recommended gas fill quantities are decieful on the contract...I was 30 miles from being empty and per contact needed to put 20 gals in to put at half full (what it was when I picked-up). After putting 20 gals in, the needle was nearly on 3/4 of tank...total rip-off and royally pissed me off!
David C.We were not please to find that our U-Boxes where not storaged in a condition facility. Many of the items that we shipped should not be stored in ambient temperature. Before we chose UHaul / U-Boxes we specifically ask if our U-Boxes would be stored in a conditioned facility and were assured they would, specifically since they would set in storage for over six months. Many of our items were frozen upon receipt. We are not happy campers!! The fellow who delivered the U-boxes was very friendly and provided great customer service. The lady who assisted us on the loading side was also very friendly and easy to work with.
ROBERT M.Very easy and quick to take care of of returning the trailer and the personal was very friendly.
Nathan H.No one was there to accept my return when I dropped off my equipment in the middle of the day.
Isaac H.I called to reserve trailer at A-1 Rental in Rexburg, ID. U Haul In Boise, ID called & said A-1 didn't have size trailer I wanted. Asked if I could pick it up in Victor, ID. I said no, then they said Alpine Rental In Rexburg, ID had one. When went to pay in advance for trailer, no one at location. Had to call # on door & wait 4 someone to show up. When trailer picked up, checked all trailer lights & worked, Soon as drove off, lights stopped working-stopped by police twice. WORST experience I've ever had renting a trailer.
WILLIAM M.Had to exchange 5 x 8 in Idaho Falls. Idaho falls discovered that UHAUL Agoura Hills did a horrible - backwards (left blinker was right blinker, etc) install on my electronics, shoddy install on wiring harness I had to travel to Murrieta CA (160 miles away) to pickup as Agoura Hills Uhaul ordered part on backorder 1 week prior and didn't advise me of that until morning of install a week later. I lost a full days work ($200+ in wages) plus $$ gas both ways. Problem would have been solved easily with communication to me. Now, towing from Idaho falls to Camarillo was excellent in a 4 x 8. zero problems. Idaho Falls Uhaul resolved the electronics in 102• weather and made me a priority. I cannot say enough good things about the pride they took in their work, and the embarrassment they felt over the electronics incident. i would give them 15 stars if I could.
CHRIS M.It was closed when I arrived.
David M.Have a way of checking the equipment back in when no-one is there.
Eric H.I rented a car hauler trailer it worked great and pulled very easy. Drop off was easy. Will use you again.
BRAD M.In the pamphlet, include what type of gas to get. Don't have that info only on the gas tank.
Cory W.The people working at this location were awesome. I totally enjoyed working with them.
darrell B.Dropped off after hours -- was a little out of the way and hard to find but called uhaul and they helped
DAVID S.The trailer was a little dirty and wet on the inside, that was the reason we rented a trailer because it was snowing, but it dried out super quick and we swept it and it was nice and clean. Its super hard to keep things dry in that weather, but overall I was very pleased with my experience!
Mark B.Yes
Jericho H.Trailer was full of snow. Had to shovel it out before loading it. Could not inspect floor before leaving Alpine, because the floor was covered in snow.
TRENT T.The operator was not at location. I was there 30 minutes after he was supposed to be open. The other business at that location stated that they had not seen him. I called the 1-800 number and we took care of the situation.
steven E.Appreciated the ease of returning the trailer after hours
RYAN Y.Very friendly, helpful, and accommodating.
CORY W.All the staff that I dealt with were extremely helpful. They did a great job explaining and helping me with any questions I had.
CAMERON M.This drop off location did not participate in the free month of storage that came with our rental. More, clearer information would have been appreciated.
ANDREA T.