I don't usually leave reviews, but we received such great service from the helpful and friendly staff that I wanted to make sure they got credit where credit is deserved.nancy c. | Overall Experience
Customer Reviews for Alpine Rentals
(U-Haul Neighborhood Dealer)
Rexburg, ID 83440
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 7/20/2022 - 7/23/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a good deal of damage to the contents of my U-Box when I went to unload it. It looks as though the container sustained a sudden jolt (dropped?) and prolonged fibration during transport. There was wood dust and chips all over everything, boxes and bins were collapsed and otherwise damaged. This despite careful packing prior to shipping.Raylene M.
Had a great experience with this storage facility! Super easy renting here as well as leaving. Had no issues! And very affordable!courtney v. | Overall Experience
Customer did not leave a comment.victora h. | Overall Experience
We had a great experience with this facility. Would definitely rent from them again in the future.JARED o. | Overall Experience
Customer did not leave a comment.Carlos A.
Never had a problem and they were awesome to deal with.nick n. | Overall Experience
Perfect contract, I wouldn't change a thing.giacomo s. | Overall Experience
Customer did not leave a comment.Michelle L. | Overall Experience
Customer did not leave a comment.brittany t. | Overall Experience
Wonderful experience with the storage unit, employees were very helpful and prices were great and affordable!addy m. | Overall Experience
Customer did not leave a comment.carrie p. | Overall Experience
Customer did not leave a comment.JACLYN H.
Extremely helpful staff.JONATHAN H.
Customer did not leave a comment.GARY C.
Overall a really good experience with super friendly and helpful staff.Kyle L. | Overall Experience
Customer did not leave a comment.MELANIER G.
Help me get all set up! Thanks!MICHEL V.
The storage unit was super cute it was spaceious enough to put 4, 30 gallon totes and a trash can in the storage unit. It was perfect for me to store my stuff while I went home.victoraia v. | Overall Experience
LOWER RATES!! This was so expensive to move our stuff, my sister got the same uhaul a few years ago for $800 while I had to pay $3500. How is that right?!?Dorey M.
It was good no problemsANNETTE E.
Everything was just greatANNETTE E.
Customer did not leave a comment.Hannah L.
Customer did not leave a comment.NICHOLAS P.
Customer did not leave a comment.martel g. | Overall Experience
Customer did not leave a comment.DALLIN M.
Customer did not leave a comment.hunter w. | Overall Experience
Customer did not leave a comment.KELLY G.
Customer did not leave a comment.Anastasia H. | Overall Experience
A really nice gentleman helps me through getting my rental and even through my return and I had a little problem trying to get it unhitched and he just tootake care of it no problem great experience..KYLA G.
Customer did not leave a comment.Lisa T. | Overall Experience
Once I lost the door code and it was late and it took a LONG time to get the code because of office hours. I've loved this facility and recommend it to most of my friends. I do think within the locker units a light would be nice.EMILY H. | Overall Experience
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Randolph H. | Overall Experience
Customer did not leave a comment.Brian B.
Absolutely nothing... thank you for being so accommodating! Wonderful service!Ilah B.
Best service I’ve ever received! Thank you!!!tori c. | Overall Experience
Jaxson that helped me was friendly and very personable in taking care of everythingZACHARY W.
Customer did not leave a comment.JACKIE H.
Customer did not leave a comment.Cathie P.
When I went to drop my truck and tow dolly no knew as at the location eve though they were supposed to close at five PM. On the website it tried to make me take the truck back to a different location from the one I choose. I was on hold fir over an hour trying to return my rental. I was very frustrated.JONNI M.
Customer did not leave a comment.Coley L.
Customer did not leave a comment.Todd R.
The manager at this location waited for me to get there even tho I was late because of traffic. He had everything to ready to get me on the road as fast as possible!RANDALL ROBERT S.
Customer did not leave a comment.ALISHA DAWN S.
Customer did not leave a comment.John W.
Everything was just as it needed to be. I will use the U-Haul pods again if I ever need to.Brian S.
It was very simple to return the U-Haul through our phone. Alpine Rentals was very clean and relatively easy to find with Google maps. We did pull in front of the wrong suite (Alpine moved over), but it was easy to move the truck in front of their suite seeing as no one else was there.Clay J.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Dana F.
Customer did not leave a comment.Danielle O.
Some trouble with the updating of your computer system necessitating multiple calls to check on progressTracy F.
It was fantastic, they were very helpful, answered every question, and didn't try to push me to buy more than I needed. They even gave me a few free upgrades.Keaton P.
Customer did not leave a comment.bruce C.
Customer did not leave a comment.Diane C.
Customer did not leave a comment.Jared C.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Jodie C.
Customer did not leave a comment.Gene J.
I appreciated their help. Very accommodating.Sherri P.
Self drop off on Saturday afternoon, but the location was easy to get to and find.Russell farr A.
Customer did not leave a comment.Carlos A.
Thank you for making a long day end well! You're awesome and easy to work with.marcie T.
Customer did not leave a comment.NICK V.
Customer did not leave a comment.Cory M.
Customer did not leave a comment.Gayle B.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.randy L.
Customer did not leave a comment.Kevin M.
Jackson, the manager was amazingly helpful. He is an example of great customer service!cricket W.
Customer did not leave a comment.bonnie H.
Customer did not leave a comment.Julie C.
The safety chains were rapped around themselves so much we couldn't undo them. Also the driver's side taillight wasn't in proper working condition. The passenger side strap had a hole in it. We ended up returning it early, because of all these safety issues.josph T.
Customer did not leave a comment.Colin Y.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.Brian M.
Really well priced for the size; my automatic payment for the storage unit was so small it was often forgetful. It held more than enough of my things, easy to access, and I was able to park my nearbyjohn l. | Overall Experience
Great experience.julie b. | Overall Experience
Would recommend this facility to anyone! I had a unit during the winter months and everything was always plowed. My code didn't work at first for the gate but was given one to use while mine was fixednikkita b. | Overall Experience
Customer did not leave a comment.Jared G.
Customer did not leave a comment.Trevor W.
there were a few times it was hard to reach staff, but they ALWAYS got back to me and I never had any issues. They offer a wide range of storage options at low prices. 10/10 recommend.mckenna s. | Overall Experience
I felt that the employees were amazing and likeable. Anytime I had issues they helped me out in a swiftly and professional mannernollan o. | Overall Experience
Gate never worked. Seems like it was either always open or always closed and wouldn’t open!brett j. | Overall Experience
We did not store anything here. This was where our iPods were delivered to. It was unfair to charge an undisclosed fee for rent when we had already paid $1400 for each pod to be moved.Julie J. | Overall Experience
Nice place. Rate is fairly low and it is well kept.ian m. | Overall Experience
Great experience!camden s. | Overall Experience
The location was great & I loved the easy access. The unit itself was great. I would use again! I just which that there was more availability of the managers. Hardly ever answered or was in office.LInDSEY B. | Overall Experience
Exceptional assistance and support from this facility; thank you Jacob for all your assistance and help.Elaine M. | Overall Experience
Everything was super nice however the main gate to get in can be confusing whentaylor b. | Overall Experience
We used U Haul Boxes at this facility. Jackson was very helpful in coordinating the pick up of the boxes.louise g. | Overall Experience
Great price for a good amount of storage! Will go back if I need another storage spaceSTEVEN J. | Overall Experience
Hours were not clear, during normal business hours on some days no staff were on site. My belongings were secure, I enjoyed my time here. Would prefer to talk to staff insted of just a phone# to call.BRIAN S. | Overall Experience
Customer did not leave a comment.jerrie F.
Very good experience. Been using facility for past 6-7 years. Never had any issues. Very simple checkout process.ROBERT S. | Overall Experience
Customer did not leave a comment.Erica M.
Customer did not leave a comment.crystal B.
Working with Alpine was a very good experience and they were very helpful and accommodating. I have used them previously and will use them again whenever I move things.dean D.
Customer did not leave a comment.Lacey P.
Customer did not leave a comment.WELDON S.
Customer did not leave a comment.keran E.
The recommended gas fill quantities are decieful on the contract...I was 30 miles from being empty and per contact needed to put 20 gals in to put at half full (what it was when I picked-up). After putting 20 gals in, the needle was nearly on 3/4 of tank...total rip-off and royally pissed me off!David C.
We were not please to find that our U-Boxes where not storaged in a condition facility. Many of the items that we shipped should not be stored in ambient temperature. Before we chose UHaul / U-Boxes we specifically ask if our U-Boxes would be stored in a conditioned facility and were assured they would, specifically since they would set in storage for over six months. Many of our items were frozen upon receipt. We are not happy campers!! The fellow who delivered the U-boxes was very friendly and provided great customer service. The lady who assisted us on the loading side was also very friendly and easy to work with.ROBERT M.
Customer did not leave a comment.Leslie H.
Customer did not leave a comment.josh W.
Very easy and quick to take care of of returning the trailer and the personal was very friendly.Nathan H.
Customer did not leave a comment.Breanne H.
Customer did not leave a comment.Kile F.
Customer did not leave a comment.JAXON L.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.walter R.
No one was there to accept my return when I dropped off my equipment in the middle of the day.Isaac H.
Customer did not leave a comment.patsy B.
Customer did not leave a comment.BROOKE G.
Customer did not leave a comment.kevin B.
Everything went smoothly. Professional service. We arrived at 11 and realized no one would be at the office until 1. We called a number and help arrived son after.Privacy R. | First Impressions
Reserved unit over the phone, which went well. Sat at office for 1.5 hours waiting for manager. Turns out manager is on vacation. Employees didn`t know. No one left to cover office. Haven`t moved in.Privacy R. | First Impressions
Customer did not leave a comment.Glenn T.
Customer did not leave a comment.travis S.
Customer did not leave a comment.Glenn T.
I called to reserve trailer at A-1 Rental in Rexburg, ID. U Haul In Boise, ID called & said A-1 didn't have size trailer I wanted. Asked if I could pick it up in Victor, ID. I said no, then they said Alpine Rental In Rexburg, ID had one. When went to pay in advance for trailer, no one at location. Had to call # on door & wait 4 someone to show up. When trailer picked up, checked all trailer lights & worked, Soon as drove off, lights stopped working-stopped by police twice. WORST experience I've ever had renting a trailer.WILLIAM M.
Customer did not leave a comment.Michael H.
Had to exchange 5 x 8 in Idaho Falls. Idaho falls discovered that UHAUL Agoura Hills did a horrible - backwards (left blinker was right blinker, etc) install on my electronics, shoddy install on wiring harness I had to travel to Murrieta CA (160 miles away) to pickup as Agoura Hills Uhaul ordered part on backorder 1 week prior and didn't advise me of that until morning of install a week later. I lost a full days work ($200+ in wages) plus $$ gas both ways. Problem would have been solved easily with communication to me. Now, towing from Idaho falls to Camarillo was excellent in a 4 x 8. zero problems. Idaho Falls Uhaul resolved the electronics in 102â€¢ weather and made me a priority. I cannot say enough good things about the pride they took in their work, and the embarrassment they felt over the electronics incident. i would give them 15 stars if I could.CHRIS M.
It was closed when I arrived.David M.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Tony P.
Have a way of checking the equipment back in when no-one is there.Eric H.
Customer did not leave a comment.Maria S.
I rented a car hauler trailer it worked great and pulled very easy. Drop off was easy. Will use you again.BRAD M.
In the pamphlet, include what type of gas to get. Don't have that info only on the gas tank.Cory W.
The people working at this location were awesome. I totally enjoyed working with them.darrell B.
Dropped off after hours -- was a little out of the way and hard to find but called uhaul and they helpedDAVID S.
The trailer was a little dirty and wet on the inside, that was the reason we rented a trailer because it was snowing, but it dried out super quick and we swept it and it was nice and clean. Its super hard to keep things dry in that weather, but overall I was very pleased with my experience!Mark B.
Customer did not leave a comment.RICK H.
Customer did not leave a comment.Jed G.
Trailer was full of snow. Had to shovel it out before loading it. Could not inspect floor before leaving Alpine, because the floor was covered in snow.TRENT T.
I appreciated that they did all they said they would do. Very reliable.Privacy R. | First Impressions
Excellent customer service. The U Haul in Rexburg worked around my schedule even outside of business ours to ensure that my move went smoothly. Would highly recommend to others.Privacy R. | First Impressions