Both of the employees I worked with were efficient, helpful, and ready to hook my trailer up. A free cup of coffee and a little lunch would be nice.
JEFFREY H
Alpine Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rexburg, ID 83440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The agent who helped up was well informed, courteous, and efficient. He got us back on the road in a very timely manner and helped keep our trip from becoming a disaster.
kenneth wWe went to drop off the truck at 3:30pm on a Friday. The office door was locked. No one was in inside. It listed the hours of operation on the door and it said M-F 8-5. They should have been open but no one was there to help us. So, we called the phone number on the door. No answer and no option to leave a voicemail message either. We then called customer service. We waited on hold for a very long time with no help. So we downloaded the app. It did not work. It kept giving us errors. NOT user friendly at all. Not helpful. Did not work! We then called customer service again and after waiting forever (again) we had to go. So, we left. Then we came back later that night and tried to use the app again... still no luck. Kept getting an error. So we left the moving truck with a note and our keys in the drop box. Horrible app. Horrible (lack of) customer service help over the phone and in the shop. I called the customer service # the next day and waited 30 mins to get someone on the phone. She told me that someone would call me back in 72 hours to discuss the issues we had and still no phone call. I thought we liked UHAUL but not sure after this horrible experience. Cannot recommend this location. I hate that an app is expected to be used. (Even when it's crap and doesn't work!) I shouldn't have to download an app to check in a moving truck.
Travis PJackson is awesome!
RON KThey were helpful and thorough and the whole process was simple!
Bernadine M