Customer Reviews for Al's Little Country Store
(U-Haul Neighborhood Dealer)

56 reviews

30411 Durand Ave   Burlington, WI 53105

(262) 806-7094

Location Hours

  • Mon-Tue: 7 am - 1:30 pm
  • Wed: Closed
  • Thur-Fri: 7 am - 1:30 pm
  • Sat-Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(262) 806-7094

30411 Durand Ave
Burlington, WI 53105

Services at this Location:

Location Hours

  • Mon-Tue: 7 am - 1:30 pm
  • Wed: Closed
  • Thur-Fri: 7 am - 1:30 pm
  • Sat-Sun: 8 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

U haul was terrific Really

Douglas H. 
Rating:
3.0

Absolutely NOTHING to do with this location, it's Uhaul Corporation!! Absolutely NOT USER FRIENDLY!! Horrible Experience trying to book the truck and do everything from an iPhone. The girl that helped me through the process was patient and understanding, however I think you're providing HORRIBLE CUSTOMER SERVICE!!

Ken R. 
Rating:
2.0

The staff at location didn't know much other than lock box out front and park anywhere by building. Not Helpful in return process. Had problems with return on website. Kept telling me they couldn't verify my location even though I had correctly changed settings on location services. Spent 50 minutes at location trying to complete return and left without getting through process. Called toll free number and wait time was close to and hour and a half. Dropped off Sunday at 1:30pm. Finally talked to someone Monday Morning to complete.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Easy drop off

Timothy S. 
Rating:
5.0

Truck was not set up for 24/7 share and supplies (moving blankets and 2 dollies were not in the truck).

David L. 
Rating:
5.0

your check in procedure to get the code is ridiculous and time wasting , especially after I already spent all the time registering on line when I reserved the truck

Robert W. 
Rating:
1.0

I wouldn't recommend UHAUL to anyone ever again based on the absolutely horrible and misleading “reservation” system that you run. When I order a truck a week in advance, and I am given the choice of what truck I am renting and where I'm picking it up, I expect that to be a REAL reservation and not a “preferred pickup.” My rental being changed to an hour away from me with less than 24 hour notice was absolute horseshit and a garbage customer experience. The nice woman I was on the phone with helped me figure out a solution for this incident, but fuck you guys and the misleading, ass-backwards way you claim to not really reserve trucks. I intend to encourage everyone I know to never rent from you again. Because I know that no one would “prefer” to have their pickup location moved an hour away on less than 24 hours notice. I would much prefer I am told the truck is unavailable when I try to reserve it, so that I have more than 24 hours to figure out another truck rental.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Patrick O. 
Rating:
3.0

This location has poor cell phone service making online checkin a hassle.

Richard E. 
Rating:
3.0

Location is reasonably accessible. Parking lot is large. Parking lot has no security though. I would rather than UHaul simply recommend that I take the truck back to a real UHaul center where I could have left the moving pads in the truck. As it was, I had to take the moving pads to UHaul big facility in Kenosha on following day because I was concerned they would be stolen out of the truck at Al's.

Felicia K. 
Rating:
1.0

Customer did not leave a comment.

Will I. 
Rating:
1.0

I had to drive almost an hour to get a truck when I had reserved it 3 weeks earlier. When I got arrived to pick up the truck, the keys were locked inside the truck. Had to all a locksmith to get into the truck. After an hour, the truck was opened. Went to start the truck and the battery was dead. Had to use my own vehicle to jump start the truck because I had movers waiting for me. Overall. Terrible experience.

Robert C. 
Rating:
2.0

Customer did not leave a comment.

Paul K. 
Rating:
2.0

Customer did not leave a comment.

JEFF K. 
Rating:
3.0

This is not the location I asked to pick up my U-Haul. If you can give me 24hrs advance notice I expect YOU to move my truck from any point to the place I made the reservation. Not a customer centric solution - that me the customer has to travel to who knows how far away to pick up the truck.

AMBER B. 
Rating:
3.0

Customer did not leave a comment.

Bethany S. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
5.0

Quick and helpful check in/

James H. 
Rating:
4.0

Customer did not leave a comment.

David Z. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very friendly and understanding of our moving needs. Was able to answer all of our questions.

Steven R. 
Rating:
3.0

Truck was clean, but I had to mop it out before I could put wood furniture in it. I topped off the tank at the gas station where I returned the truck and drove less than 100 yards to park it and hand in the keys and was charged a large amount for gas. I thought it was strange that no one checked the fuel and mileage before I left. In any case, I will rent elsewhere if I ever need to again. I will be filing a formal complaint as soon as I have time to figure out whom to contact. I reserved online and thought all the comments I saw from people who had terrible experiences with U-Haul must be exceptions. Seems less likely now. I can't believe how angry this has made me.

David M. 
Rating:
5.0

I was intending to use the app to pick up the vehicle, but was having trouble so I had to go inside. The lady working there was so nice! She got us on the road right away.

Stacy R. 
Rating:
4.0

Customer did not leave a comment.

Kristal K. 
Rating:
3.0

This rental was very disappointing...and not due to the location of Al's Country Store. Here is why: 1. I registered to rent a 9 ft. van at a nearby location for a one way rental. UHaul contacted me and indicated they could not provide that rental (substituted a 10 ft. box truck) and shifted the pick up location 25 miles away. I was told I would not be charged for the additional miles and the larger size vehicle. 2. When I arrived I had to wait 45 minutes due to "system problems". The clerk at the rental location was sympathetic and told me "no one every had to wait this long before" but that the UHaul systems were crashing. She was on the phone with a a UHaul representative for nearly 30 minutes while I waited. During that time I signed in via the UHaul website in an effort to expedite the rental and authorized payment via the internet. I then was charged a second time for the rental when the phone representative finally solved the issue. Having a system that works will be an improvement.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Tim Q. 
Rating:
1.0

While I was told I could pick up truck & dolly at 7am Sunday, I was not able to pick up until 9am Sunday. While I was told I could drop off truck & dolly up until 9:30pm Sunday to return dolly & get final receipt, the station was closed at 7:30pm Sunday.

John H. 
Rating:
4.0

Customer service was excellent and very proactive for customer. Availability of more trucks would be nice.

Jodi W. 
Rating:
1.0

When I went to pick up the truck it was nothing but a hassle. I've used uhaul quite a few time before and to be honest I will probably never use uhaul again while I was having such a hard time I called Penske and there rates are pretty much the same. I made a reservation online and when I went to the original location they not only didn't have my reservation in the computer but they didn't have any equipment available anyway I found a place 30 minutes away which was inconvenient but wasn't a big deal but when I got to the second location there computer was down and had to spend an hour on the phone. Then even though I gave them a credit card because I wanted to pay cash instead of charging it on my credit card it was a huge deal and I had to pay a $100 deposit. Then the lady on the phone made a huge deal when I didn't want to spend the extra money on insurance because I have my own insurance that covers rentals.

Gino S. 
Rating:
1.0

I reserved a 26 foot truck 4 weeks ahead of when I needed it and when the weekend came, there was no truck available anywhere near me. I had to settle for a 20 foot truck and had to drive an hour and a half round trip just to pick it up. If I had any other option, I would have cancelled. Will not be using uHaul again anytime soon.

Taylor S. 
Rating:
1.0

Very slow and would not take my gift card

brian B. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
4.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Was in a bind and needed a truck at the last minute, and the lady that assisted me did everything to accommodate my last minute request. Thank You!

phillip S. 
Rating:
3.0

Drop off went find. The next day i received a call to pay additional charges for the extra miles I drove. THE EXTRA MILES were because UHAUL sent me to another location to pickup the truck! I should not have had to pay those extra charges.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
3.0

Uhaul has terrible communication. I've called so many times and just sit on hold and finally hang up. I have also emailed and no response. I had a heck of a time trying to figure out if my reservation was confirmed and finally, someone called me day of to say yes. I was then charged a $25 clean fee and have reached out to find out why. Typical Uhaul, no one responds.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Art M. 
Rating:
5.0

Everything went smooth. Customer service was pleasant.

Denise D. 
Rating:
3.0

Very small place, she was fine.

Kim H. 
Rating:
5.0

Really polite and considerate

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Again everything was fine worked out very well thank you

teryl B. 
Rating:
2.0

changed our location without our approval had to call and change it to a closer area

Angela K. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Shawn L. 
Rating:
1.0

The cashier repeatedly stopped to check out other customers while I continued to wait for her to figure out how to rent out the truck. Absolutely ridiculous.Many issues with the employees not knowing what they were doing. Same issues with return employee. PATHETIC!

Tammy A. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Marcia F. 
Rating:
5.0

Drop off and check in was very easy and straight forward. Check in confirmation was received quickly.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Marvin N. 
Rating:
2.0

Have people better trained to handle UHAUL rental job

robert K. 
No reviews have been submitted for this location.

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