Customer Reviews for American Auto Sales
(U-Haul Neighborhood Dealer)

41 reviews

17854 SR 536   Mount Vernon, WA 98273

(360) 419-4710

Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(360) 419-4710

17854 SR 536
Mount Vernon, WA 98273

Services at this Location:

Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KENNETH SEAN D. 
Rating:
5.0

These guys were technically closed but i needed a truck in a pinch and they opened up and helped me out. On Easter. 100% would use again.

JASON OWEN S. 
Rating:
5.0

Went well , I will beck renting again

Glenn V. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
1.0

Customer did not leave a comment.

CASSANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Garrett N. 
Rating:
1.0

Very unprofessional staff and facility. Suggest an on-site visit by U-Haul Management.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO JOSE J. 
Rating:
3.0

You guys as a company suck. After doing the “not my area dance” with multiple reps on the phone and calling back three times I was told I could make a reservation to hold a unit if it became available. Called in the AM and was told they had one for me. ( no one had contacted me about it). Was sent to the location in Woodinville, wa inly to be told there was no trailer there and they already had THREE res for the same trailer they didn't have. That location worked above and beyond to accommodate me eventually finding one 50 miles away in the opposite direction from my travels. What was suppose to be a morning pickup put me back on location at 4pm. Putting everything else behind for an out of state move causing both my wife and I to rearrange clients and costing additional monies.

John N. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
3.0

Customer did not leave a comment.

Derrill F. 
Rating:
3.0

The due time for my van was not made clear to me (8am on Sunday). The information I received said the van was due any time Sunday. I was charged $80 for an extra day's rental since I returned it at 10:30am on Sunday.

Joshua S. 
Rating:
2.0

Please ask the employees to wear their masks while interacting with customers. Washington is a mask mandated state and I have had to use this facility twice in the last couple of months and dealt with employees not wearing masks both times.

COLLEEN P. 
Rating:
2.0

Have the agent be on time for picking up the rental

TImothy M. 
Rating:
2.0

Customer did not leave a comment.

DONNA LYNN T. 
Rating:
5.0

The problem I had with this rental was the fact that I had to wait a day to get the equipment I needed. Make sure there are PLENTY OF VARIETY EVERYWHERE. Please.

JOLYNN W. 
Rating:
5.0

Nothing needed

John L. 
Rating:
1.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

I was directed to Mt. Vernon Storage, 17621 SR 536, Mt. Vernon. The gentleman I checked in with was surprised I was told to take the trailer there. He was very helpful and accepted both the truck and the trailer. It was an experience I was use to with uhaul, very good.

Douglas S. 
Rating:
1.0

Check the place out

Christie H. 
Rating:
5.0

Cal was very friendly and accommodating! Great customer service!

CALEB M. 
Rating:
3.0

Put a sign out front so it can be found easier

EDWARD W. 
Rating:
4.0

Customer did not leave a comment.

JEREMY L. 
Rating:
5.0

Helped us with information about the trip , thanks for your help and time

MIGUEL G. 
Rating:
5.0

Great service

MIGUEL G. 
Rating:
3.0

Customer did not leave a comment.

JORGE R. 
Rating:
5.0

Easy to get in and out , he helped me I would like to rent again from him

ABRAHAM M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

Overall unhappy due to the fact that it was not the truck i requested and not the right location. It was two hours out of my way to pick up

ERIC K. 
Rating:
3.0

Customer did not leave a comment.

Peter C. 
Rating:
1.0

I had until 6pm on 8/15/20 to return the trailer, I had it returned and unhooked Just before 6pm. I'm talking by a minute maybe. The owner had already left for the day. I tried to check in with the individual I had in the morning but he was no where to be found. He runs a auto shop behind his location. I walked back there to let someone know that I had just dropped off the trailer. I received my receipt afternoon on 8/16/20, where I found out I was charged an extra day. I had only scheduled the trailer for 1 day. My return time states 12:04 on 8/16/20. I was out of town during that time and the trailer was already there. I replied to the email that was on the receipt explaining all of this. I will be visiting this location to discuss this further with the owner. Ridiculously sketchy way of doing business. Would not recommend this location to anyone. Very ghetto (for lack of a better term) set up and location. Place does not look professional by any means.

Brandon D. 
Rating:
1.0

Terrible overall experience. Sketchy looking place. Employee was unprofessional and in violation of the state mask law. Never greeted me, I finally had to ask if he worked there. The employee was of no help whatsoever. Never looked up my reservation, I could have taken any trailer I wanted and he would have never known. He provided no help in hooking up the trailer, I had to do it myself. My wife had to suggest that we do a light check on the trailer. We found that the right turn signal was not working. I asked the employee what he was going to do to remedy this, he said "I don't know." I finally took the trailer home and fixed the turn signal myself. The employee never entered into the system that I was in possession of the trailer. I had to resolve this later in the day when asking for a credit for the furniture pads that he did not provide either. The reservation process was also poor. U-haul has no concept of what a RESERVATION is. I made a reservation two weeks in advance to pick up a trailer at the Lake Stevens location. The trailer was not ready at this location and the customer service representative told me I would have to drive more than an hour to pick up a trailer. I will be looking at other options the next time I need to rent.

Jeffery G. 
Rating:
3.0

Customer did not leave a comment.

JOHNNIE S. 
Rating:
2.0

Customer did not leave a comment.

Mitchell L. 
Rating:
1.0

I called multiple times to confirm my rental truck was ready and the rep wasn't helpful. He promised to call me when the truck was ready but I never received a call or update. Had to call him over 10x then he finally answered and said yes the truck is ready. Very dirty office and he didn't offer a walk-thru on how to operate the vehicle.

Brandon F. 
Rating:
1.0

Truck has a vibration between 60 and 65... I believe the drive shaft is out of balance... it s fine at 70. Like the old tie downs better in truck .

richard D. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
2.0

The poor man that we picked up from didnt even do uhaul rentals . He had to call the other man who never answered when we tried to contact several times. There was no paperwork to verify the rental

Terry N. 
Rating:
5.0

Customer did not leave a comment.

Joanna O. 
Rating:
1.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

John E. 
No reviews have been submitted for this location.

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