Customer did not leave a comment.STANLEY P.
Customer Reviews for American Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent communication. Equipment (6x12 utility trailer) was perfect. I will definitely rent from here again. Thank you guys.Jason R.
The truck was dirty and the gas tank was not completely full.Rochelle S.
I haven't rented equipment from U-Haul in a long time. STOP sending me these emails!!Arturo R.
Payed cash so I had to pay extra 100 dls and they told me when I dropped of the u haul would give me 100dls back . I dropped it off and they said the owner was not there if I like to wait 1 hour or they would call me after one hour .called before I go and got told to wait until monday🙄.Manuel C.
Customer did not leave a comment.RUSSELL W.
Nobody was present in this business we had to call and they came. Took about 45 minutes to check in. When we arrived back to return equipment nobody was there and the open sign had been turned off. We did not have option for mobile drop off. I tried calling customer service and had a 45 minute wait. We were on location waiting trying to figure out what to do for over 30 mins. When we asked to sign the paperwork we were told they didn't have it but would sign it for us.Rachel B.
Customer did not leave a comment.Christopher S.
Hard to find assistance but otherwise no issues with the rental and staff was nice.Diana O.
Customer did not leave a comment.stephen K.
It's hard to find. Uhaul sign is on ground and overgrown.JESSICA RUTH H.
Location was great, answered all my questions. He was available via text which was extremely helpful for me.RENE G.
Great service. In and out with trailer quickly.KENNETH D.
Horrible place- looked abandoned and there was absolutely zero assistance getting the cargo trailer hooked up. Also my location for pick up changed at the last minute requiring us to drive 45 miles to this dump to pick up. Will never use uhaul againTodd G.
Customer did not leave a comment.Jeannette M.
Customer did not leave a comment.Kendall C.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.FREDERICK B.
have partner locations that will actually check in my Uhaul the day I turn it in and not two weeks after :)Caleb S.
It had exposure wire and didn't do anything about it.Jackie B.
Customer did not leave a comment.THOMAS R J S.
I ordered a utility trailer and is was not in the truck. Hope to be refunded.Lisa B.
This location was sketchy as all get out. The guy who gave us the rental wasn't a uhaul representative and I was not very comfortable letting him take pictures of my drivers license but as the uhaul rep was not available I did not have any choice.Darius S.
The pick up point was a dirty car repair place. Scary!!!MERLENE F.
Customer did not leave a comment.Traci B.
Customer did not leave a comment.Marcus P.
I appreciate the guys helping me with my trailerTed C.
Customer did not leave a comment.jack W.
Customer did not leave a comment.KENNETH SEAN D.
These guys were technically closed but i needed a truck in a pinch and they opened up and helped me out. On Easter. 100% would use again.JASON OWEN S.
Went well , I will beck renting againGlenn V.
Customer did not leave a comment.Jessica T.
Customer did not leave a comment.CASSANDRA B.
Customer did not leave a comment.Garrett N.
Very unprofessional staff and facility. Suggest an on-site visit by U-Haul Management.ERIC H.
Customer did not leave a comment.ANTONIO JOSE J.
You guys as a company suck. After doing the â€œnot my area danceâ€ with multiple reps on the phone and calling back three times I was told I could make a reservation to hold a unit if it became available. Called in the AM and was told they had one for me. ( no one had contacted me about it). Was sent to the location in Woodinville, wa inly to be told there was no trailer there and they already had THREE res for the same trailer they didn't have. That location worked above and beyond to accommodate me eventually finding one 50 miles away in the opposite direction from my travels. What was suppose to be a morning pickup put me back on location at 4pm. Putting everything else behind for an out of state move causing both my wife and I to rearrange clients and costing additional monies.John N.
Customer did not leave a comment.DARREN P.
Customer did not leave a comment.Derrill F.
The due time for my van was not made clear to me (8am on Sunday). The information I received said the van was due any time Sunday. I was charged $80 for an extra day's rental since I returned it at 10:30am on Sunday.Joshua S.
Please ask the employees to wear their masks while interacting with customers. Washington is a mask mandated state and I have had to use this facility twice in the last couple of months and dealt with employees not wearing masks both times.COLLEEN P.
Have the agent be on time for picking up the rentalTImothy M.
Customer did not leave a comment.DONNA LYNN T.
The problem I had with this rental was the fact that I had to wait a day to get the equipment I needed. Make sure there are PLENTY OF VARIETY EVERYWHERE. Please.JOLYNN W.
Nothing neededJohn L.
Customer did not leave a comment.DONALD W.
I was directed to Mt. Vernon Storage, 17621 SR 536, Mt. Vernon. The gentleman I checked in with was surprised I was told to take the trailer there. He was very helpful and accepted both the truck and the trailer. It was an experience I was use to with uhaul, very good.Douglas S.
Check the place outChristie H.
Cal was very friendly and accommodating! Great customer service!CALEB M.
Put a sign out front so it can be found easierEDWARD W.
Customer did not leave a comment.JEREMY L.
Helped us with information about the trip , thanks for your help and timeMIGUEL G.
Great serviceMIGUEL G.
Customer did not leave a comment.JORGE R.
Easy to get in and out , he helped me I would like to rent again from himABRAHAM M.
Customer did not leave a comment.Robert J.
Overall unhappy due to the fact that it was not the truck i requested and not the right location. It was two hours out of my way to pick upERIC K.
Customer did not leave a comment.Peter C.
I had until 6pm on 8/15/20 to return the trailer, I had it returned and unhooked Just before 6pm. I'm talking by a minute maybe. The owner had already left for the day. I tried to check in with the individual I had in the morning but he was no where to be found. He runs a auto shop behind his location. I walked back there to let someone know that I had just dropped off the trailer. I received my receipt afternoon on 8/16/20, where I found out I was charged an extra day. I had only scheduled the trailer for 1 day. My return time states 12:04 on 8/16/20. I was out of town during that time and the trailer was already there. I replied to the email that was on the receipt explaining all of this. I will be visiting this location to discuss this further with the owner. Ridiculously sketchy way of doing business. Would not recommend this location to anyone. Very ghetto (for lack of a better term) set up and location. Place does not look professional by any means.Brandon D.
Terrible overall experience. Sketchy looking place. Employee was unprofessional and in violation of the state mask law. Never greeted me, I finally had to ask if he worked there. The employee was of no help whatsoever. Never looked up my reservation, I could have taken any trailer I wanted and he would have never known. He provided no help in hooking up the trailer, I had to do it myself. My wife had to suggest that we do a light check on the trailer. We found that the right turn signal was not working. I asked the employee what he was going to do to remedy this, he said "I don't know." I finally took the trailer home and fixed the turn signal myself. The employee never entered into the system that I was in possession of the trailer. I had to resolve this later in the day when asking for a credit for the furniture pads that he did not provide either. The reservation process was also poor. U-haul has no concept of what a RESERVATION is. I made a reservation two weeks in advance to pick up a trailer at the Lake Stevens location. The trailer was not ready at this location and the customer service representative told me I would have to drive more than an hour to pick up a trailer. I will be looking at other options the next time I need to rent.Jeffery G.
Customer did not leave a comment.JOHNNIE S.
Customer did not leave a comment.Mitchell L.
I called multiple times to confirm my rental truck was ready and the rep wasn't helpful. He promised to call me when the truck was ready but I never received a call or update. Had to call him over 10x then he finally answered and said yes the truck is ready. Very dirty office and he didn't offer a walk-thru on how to operate the vehicle.Brandon F.
Truck has a vibration between 60 and 65... I believe the drive shaft is out of balance... it s fine at 70. Like the old tie downs better in truck .richard D.
Customer did not leave a comment.ANTHONY H.
The poor man that we picked up from didnt even do uhaul rentals . He had to call the other man who never answered when we tried to contact several times. There was no paperwork to verify the rentalTerry N.
Customer did not leave a comment.Joanna O.
Customer did not leave a comment.Aaron R.
Customer did not leave a comment.John E.