Customer did not leave a comment.Jordan J.
Customer Reviews for American Convenience Store 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was like she had very little experience with this part of the business. Didn't even leave with an invoice or anything. Had to trust her to have someone email it to me.Harold H.
I will never use this location again. The owner told us to call and make a reservation because she was to busy to help us. We called and made a reservation and then she got upset with us because we did what she asked of us. Then we were trying to give her our reservation number, and she didn't want nothing to do with it. The owner wanted to re-enter our information to start another transaction and tried charging me again after I had already paid for it online.. There was a customer in her store playing one of the coin machine games in the store, and the lady tried helping us with locating another store. And the owner told her to mind her own business. Not cool at all to treat people like s..t when there in your store spending money... We have rented from U-Haul before and this was definitely the worst experience we've had with U-Haul. I don't recommend this place at all. I give it a 1 star overall. WILL NEVER USE THIS LOCATION AGAIN....Jennifer F.
Customer did not leave a comment.John P.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Marcel P.
There was trash in the cab. Items left in the cargo box from previous customer. Mistake on billing. (Tried to charge for two days instead of one). Language barrier.TERRY B.
The staff in the store was very helpful. It was our easiest rental yet. The truck itself was another story. Somebody had siphoned gas before we arrived. We didn't notice until we got to our destination and gas was leaking down the side and metal shaving we're covering the hole made. I wouldn't leave your vehicle at this location overnight but other than that it was a pleasant experience. Nothing a golf ball and tape couldn't fix!Preston M.
Customer did not leave a comment.Jesse H.
Customer did not leave a comment.vicky W.
Ask the customer confirmation questions on how long the customer needs to rent the equipment in case the customer needs to change that time. Instead of charging the customer extra rental time which wasn't needed.victor G.
The man was not helpful.Loretta L.
This location is in a convenience store in a risky area of town. The employees do their business around your Uhual transaction, so it seems that it takes an average of about 20 minutes past your pickup time to actually receive the truck.Christopher R.
Customer service was horrible, he didn't even show me the truck, walk out with me, etc. Just took my money! He wasn't friendly, apparently overwhelmed, and it's a ghetto convenience store that doubles as a dinky uhaul rental place! Will NEVER use this location again!Kristy K.
Don't let them drive that truck!!Mike B.
I reserved the vehicle at one location 1/2 a mile from my residence but was informed before I picked it up that I had to drive 12 miles to Pick up vehicle because they had problems with the one at location that I was renting at this added 25 miles round-trip to my rental agreement or $20.00 I feel this should have been refunded to me because it was also extra gas to travel this distance with Truck and my own vehicle other than that everything was greatKevyn P.
Nothing they did a great job!cole P.
No one came out to help guide the UHaul 26 foot truck into place. There were homeless people outside the entrance to the convenience store asking for money. Very unsafe location for truck return!!!Kristi S.
Uhaul employee scratched/dented my bumper when attempting to help install the uhaul onto the trailer hitch. Maybe next time don't have customers pick up cargo trailers from a liquor store location. Bad experience.David T.
The equipment reported the need for an oil changed, the need for wiper fluid, and had a cracked windshield... in cases like these it would be good to explain how these are new warnings and will be addressed.Robert B.
Customer did not leave a comment.Jeffrey L.
They didn't have the truck I ordered. Gave me a much smaller truck and then charged me for the truck they didn't haveKelsey F.
The attendant took forever to get me on the road. They didn't have the equipment I reserved...WTF? I was forced to use a higher priced appliance dolly or drive around town trying to find a regular utility dolly.Shawn E.
All good. The DM had to fix the bill that the store overcharged me on but other than that, no issues.Ted G.
There was no direction, when I dropped off the equipment I had to guess where to park it and was not even sure if my return was documented as the clerk was very little help.Jeff B.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.Christopher P.
tires were about worn out. the trailer has no jack to lift if for hook up or removal. potential back ad or hand injury for uhaul employee or renter, i was shocked.Larry J.
Customer did not leave a comment.James S.
Nothing. Process was easy and straightforward.Grant M.
Customer did not leave a comment.William J.
Customer did not leave a comment.Adie J.
Quick and easy drop off.Diane B.
This location is a scam. I was WAY overcharged! He also messed up the drop off location so we had to drive twice the distance. I now haven't dispute charges with my bank.Jennifer W.
Uhaul rental was ok, I could barely understand the English of the employee who rented the equipment, when I had a basic question, he really didn't have a good answer for me. When I asked about changes in the contract, he did not have an answer and told me to call Uhaul.Charles B.
Friendly service, and good with any questions are any help and I needed.ALAN L.
Customer did not leave a comment.rory E.
Customer did not leave a comment.LONG N.
The owner needs to focus at one task at a time. He kept on helping the convenient store guest get quarters for some gambling machines in his shop. Also he questioned how far I was going for the whole day and marked the gas on the paper work that was not correct on gas gage in the vehicle so I had to fill it up a lot. Prices of gas are crazy, why should I fill it up more then what I used because of the last customer. He doesn't even get in the vehicle to check the gage. He's super short and checks from standing out side the vehicle. He's cheap and and terrible at customer service.Spencer L.
The only problem I had is that I was charged an extra day. When the Uhaul rep called to schedule the trailer for more then a couple days, I told her from Friday thru Friday. When I brought the trailer back, there was no mention of an extra charge until I checked my credit card. The gentleman from the store even called me Friday morning to verify when I would be back. I told him Friday late afternoon.Katrina F.
Customer did not leave a comment.Patrick K.
Dude didn't know what he was doing. Is marking the gas tanks fuller than they are on the paperwork and says "oh you'll be fine." Had to make him sign it that it was wrong. Truck was dirty, had garbage on the back. Will never rent from here again.Thomas B.
Paid for the vehicle but did not get the 24 hours on the vehicle they had me return it within 8 hoursLISA H.
Customer did not leave a comment.TAMI H.
Fast easy service!JOSEPH G.
Customer did not leave a comment.CALVIN N.
Customer did not leave a comment.DAVINA Y.
The manager at this location logged my return date 3 days after the day I returned my vehicle. I called U-Haul and asked them to refund me, and they said they would do it. However, it is clear that either the manager in this location is clumsy, which is bad, or, dishonest and was counting on me not recognizing that he was overcharging. I WOULD NEVER GO BACK THIS PLACE.SAEED P.
They were very rude and judgmental at this locationNOVAJ M.
I turned in my rental the same day I rented it, I had it for four hours and the lady that was working at the time didn't check the rental back in when I returned the keys. I got charged for two extra days.Yesenia G.
Excellent customer service.Sonepraseuth T.
Customer did not leave a comment.DOUA Y.
Rented materials were not in the truck as promised. No cell service (Verizon or ATT) or wifi at pickup site to fill out required materials. Pickup took almost an hour (cutting into time for rental) and was very difficult working with cashier at store who was unfamiliar with key pick-up process. Truck's mirrors could not be adjusted (were screwed into place) making for unsafe driving. Truck was almost completely out of fuel when picked up and could not travel any significant distance. Truck's battery died and had to be jumped. When return of truck was delayed because of dead battery and late start from incredibly slow pick-up, was charged double the agreed-upon price. Overall a terrible experience that I will not be repeating and will not recommend to others.Calley M.
I was disappointed because I reserved a van and they had only truckElizabeth K.
Clean your trucks in between reservations and tell your customers about the link for truck damage that way they don't drive all the way to the moving location before seeing the text and by that time the link is timed out and then charge the customer a cleaning fee when it was dirty to begin with. What a joke.ZHANE T.
It did not instill confidence to pick up a truck that I was about to drive across the country from a random convenience storeRudy K.
Tell people there isn't cruise control. Worst drive of my life. Knee hurt so bad .Julie P.
Don't try to contact customer service. They are good when you get through, but the automated answering service is terrible.Clarence S.
Twooff the four tires were very low air pressure.DAVID K.
One guy running a convenience store. Didn't do the walk around with me on the truck and the trailer he didn't even hook up correctly.THERESA C.
The service was quick â€¦. The staff that works in the store were awesome.. The van was clean and runs great.SANJAY N.
Didn't have what we reserved and one of the tires was bad to start and blew out during our trip. Store should have done a better job inspecting the trailer before renting it out.David H.
Truck didn't run well, they charged me for gas even though they gave it to me literally on empty. Put $10 in it since I drive 15 miles is all. I brought it back where they left me at. And they over charged me for mileage. Charged me for a dolly that I didn't even get and poor service when I got there. Hardly any help at allTIFFANY G.
Customer did not leave a comment.John E.
Customer did not leave a comment.STEVEN D.
Easy in and easy out! Very smooth!Ryan R.
Nothing. Excellent customer service.DEBRA R.
Customer did not leave a comment.JOHN L.
Owner very nice to everyone. Rented it clean and ready to go. Very nice experienceCHRISTOPHER K.
It was a fast, convenient, and trusted place.CHRISTOPHER L.
Reserved a 20, they said not available only had 15, charged me for 20 and added charges never agreed toJUSTIN G.
Customer did not leave a comment.SANJAY N.
Customer did not leave a comment.VICTORIA S.
Original on line order #23748172 was for pick-up at 10580 Huron St. northglenn. . Got to the store no van no record of order. they sent me up to 113th Huron they had van but still no record of me. every thing turned out OK but ver frustrating on moving dayyKENNETH F.
Have all personnel at the location trained on how to check in a vehicle. The lady that accepted the keys did not check the vehicle in. I received a call the next morning asking when I planed to return the vehicle almost 24 hrs. After it had been returned.EDWARD H.
Just a lot to drop off at.WILLIAM D.
I used an auto transport to tow my vehicle behind the Uhaul. When I arrived (within business hours) they couldn't find my reservation. I also thought that the location would help me hook up the auto transport to the back of the Uhaul, but they didn't. If I knew this I would have chosen a different company. I received no help and I was left by myself to hitch the transport, place chains under my car, and secure my tires. Though somethings may be intuitive, If customers are expected to do this, please provide a tutorial video that is sent to the customer. I traveled across three states and the entire time I was worried about my vehicle and if it was secured properly. The cost to rent these items is expensive and this would be helpful.DEANDRE T.
I needed the uhaul for a couple of days which is what I selected online and I also was told my storage was free which it wasn't. I could barely understand the people at the store which is why I think this all went sideways. They gave me the estimated mileage and the storage was no where where they said it would be. I would like to speak to a manager regarding all of this if you please.SANOBY R.
The mobile pick up process is awful. It took over 20 min to pick up my truck. Much of this information could be provided ahead of time. Mobile pickup should take less than 5 minutes. I won't be doing mobile pickup againDevon L.
When I arrived at this location and went inside I was told that the van was not available because it had a "flat" tire. After being forced to switch to the truck, I went outside and noticed the van sitting there, none of the tires were "flat". I just took the truck as I was in a hurry, but it was dirty both inside the cab and in the rear. The inside was full of dog hair, and trash. When I dropped the car off later, I looked at the van again, the tires were still completely full. The only conclusion that I can come to was that I was lied to about the van, I'm not sure why though. Also, when I originally reserved the van I only opted for the $10 coverage & not the additional roadside assistance. When I was told the van was unavailable, I reiterated that I only wanted the $10 coverage for the truck. Later on when I returned the truck I noticed that I was charged $14. Very frustrating experience overall. This location should not be renting U-Haul trucks.JAMES C.
Have better informed personnel. I was told I had unlimited mileage.michael S.
Customer did not leave a comment.Presley D.
Give the dolly that I paid for.Linda F.
Customer did not leave a comment.Amanda S.
It took almost an hour for the attendant to figure out the paperwork. Besides not knowing how to complete the process on the computer she had to stop and take care of customers in the store many times during the process. Broken glass shards were all over the bed of the truck.DANIEL R.
Fender was broken and blowing around on the road. Oil from last hauler all over unit. Owner sent me out to hook up ect. No help or information. I have experience with trailers so not not a problem for me but it could be liability for others.Jay W.
Customer did not leave a comment.Tyson L.
Horrible horrible experience. I've rented uhauls before and never had an issue this was literally a nightmare. They didn't have my reservation or the truck had no clue what they were doing didn't speak English so it was hard to even communicate with them. I would highly recommend uhaul NOT use this location to rent uhauls.CORY L.
Nothing it was easy to rentSTEVEN K.
Customer did not leave a comment.CLIFTON B.
Customer did not leave a comment.Padam S.
Hello, I received my invoice and see that there is a $25 cleaning fee tied to my final bill. I have called the location three times that I rented from to dispute this as I cleaned the truck cab and rear of any dirt or debris as well as returned if 6 hours early. The three times I have called I have been told they will get pictures and will call me back, but I have never received a return call so I continue to call back. This is a wrongful charge and it needs to be dropped and my card credited. I have rented from uhaul numerous times and will continue to do so with no issue. I believe this is a billing mistake on this location. Please contact me regarding this $25 cleaning fee charge. Thank you Contract #20147278 / Equipment TT 5597D 7/24/2021 rental dateRyan W.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Stephanie G.
Great service - my wallet fell out of my pocket and the wonderful individual handling the transaction found it for me.David R.
Customer did not leave a comment.JARED F.
Over complicated process. Not much guidance. Honestly a poor experience all around. Not pleased at all.Logan R.
The ride share app and process was a pain. Pickup took 45 minutes because the app wouldnt work and refresh itself multiple times. UHaul agent called everyone I put down as a reference for who knows what reason. Picking up the keys from the Northglenn was even worse. People didn't know what was going on. Didn't have the right dolly and was rude when I asked for the furniture pads that WE PAID FOR! After this experience going with UHaul might not happen again.Jason P.
What's charged twice for a 1 day rentalEBER M.