Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)

435 reviews

100 US 17   Palatka, FL 32177

(386) 530-4522

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(386) 530-4522

100 US 17
Palatka, FL 32177

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Fix the leak in the roof which is over the front driver side corner of the back of the truck.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

James, the Mgr., is very helpful, & makes the dred of moving less dredful by helping with the administration as much as Uhaul allows.

IdaMarie L. 
Rating:
2.0

The employee who came outside was rude and dismissive at the beginning and interrupted me as I was explaining why I was dropping off my vehicle early. The app was not working so I was unable to drop it off myself. I was also unfamiliar with this locations hours of operation. The employee kept telling me the lock (the lock that the U-Haul provided me) was not supposed to be there and that I wasn't supposed to have it on the truck. At one point he even said, “Well I don't have the code to it.” Then he made me feel like I was lying about paying for an extra day. Their system didn't show the updated info. After several minutes of going back and forth another employee told the other to call and find out about the payment that I had made. Overall, stressful and I didn't not appreciate being treated like that as my introduction to this facility. Especially after spending over $800 with Uhaul and coming there after my long trip/move.

Rebecca M. 
Rating:
3.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Awesome customer service thanks again for the assistance!!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

After a long weekend of moving, it was very nice to encounter staff that was both friendly and helpful in my return. Terrific experience.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

mark P. 
Rating:
5.0

American mini stepped up and helped me when my reservation with champion went out the window. Champion decided to call me 30 min before my reservation. I had 10 people waiting 8 of which took the day off from work to help. American mini was very helpful and with their help we were back on schedule.

carol B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Perfect solution for me! Clean and no bugs either! Price was reasonable as well!

Rosemary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty H. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

I wish I could remember the guys name that took my reservation because he gave me some of the best customer service I’ve ever gotten. Period. He even went out of his way to look for something to help me load a 4wheeler in my truck because I forgot ramps. He was very helpful the 3 times I was there. As was another gentleman that was there with him when I checked out. I’ve used several mini storage type places in the past, most with less than desirable staff but these guys are awesome. He’s a big bearded guy wish I could remember his name.

Clinton G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Super easy. Smooth transaction.

SARA D. 
Rating:
5.0

Only issue was that tire were a little low on air. Dolly worked great.

GARY G. 
Rating:
3.0

Customer did not leave a comment.

AGEE G. 
Rating:
3.0

He was rude

CHERYL C. 
Rating:
5.0

Customer did not leave a comment.

WilberA Q. 
Rating:
5.0

Customer did not leave a comment.

NICOLA G.  |  Overall Experience 
Rating:
5.0

The gentleman that rented us the truck was very nice and helpful on using the inspection app. Would rent from this location again.

STACEY C. 
Rating:
5.0

not much, maybe more air freshener.

Irma P. 
Rating:
5.0

The experience was great.

Deanna K. 
Rating:
4.0

The truck was dirty and had food from prior customers.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

CAROL R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
1.0

Clean the trucks. There was a heavy smell of cigarette smoke, and really bad body type odor. To the point where you had to drive with the windows down.

KIMBERLY T. 
Rating:
5.0

Easy online check-in and registration vehicle was in great condition

Douglas E. 
Rating:
3.0

The person that runs this location is rude and overcharged me a whole day for being 1 hour and 15 minutes late I understand that there is a penalty for late return but it should be reasonable if I'm 1 hour late charge me 2 hours extra not 24. And I told him the last time I rented the same trailer that the marker light facing front on the right fender was out and is still out. I am very disappointed in his attitude and the way I was treated on this visit, I have been a U-Haul customer for many years and have never been treated this way. It is very unfortunate that this is the only location in town that has this trailer.

JOHNNY S. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

arthur W. 
Rating:
5.0

Customer did not leave a comment.

COLE M. 
Rating:
5.0

Nothing. The gentleman at this location was very friendly and informative.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

IZELL H. 
Rating:
5.0

Customer did not leave a comment.

Denise R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Rats ate up some of our things. rat poop was every where

RCMA A.  |  Overall Experience 
Rating:
5.0

Very pleasant to deal with! Loved the clean & security of facility. Pricing was better than most! I highly recommend American Mini Storage ! Thank you for your service during a stressful time in the world and in our personal life)

MITCHELL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW U. 
Rating:
5.0

They were very helpful every time i needed assistance. I am just a college student, so having adults to help me in the right direction with this situation was very relieving. Well recommended!

Ashley K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLE M. 
Rating:
5.0

Very friendly staff, fast service thank you

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

GARRY G. 
Rating:
5.0

I don't usually complain but the system to log back in the rental was a pain and time consuming. I don't believe that the virtual check in is fun at all. I know it's not meant to be fun but rather a pain. Nobody wants to spend about a half hour after they moved stuff checking out that way. We want something easy. Drop off truck and drop off keys and you are set. I usually don't complain and I believe I'm a pretty good customer but.....really, really. I would like to see an elderly person checking out this way. There has to be some easier method like go back to check out the way it used to be. I'm just saying. So, much easier before. Thank you and I apologize to be complaining.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

DARRICK M. 
Rating:
4.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

Eric is Excellent every time.

JOHN I. 
Rating:
4.0

Customer did not leave a comment.

BOBBE T. 
Rating:
5.0

The office staff is the best went over and above to help me get the unit I needed

Sherryl L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DON C. 
Rating:
5.0

Keep up the great work!

MARY B. 
Rating:
2.0

When I told the representative that I had over filled the gas tank by a quarter of a tank, more than required by me, he responded sarcastically "thank you very much". vs offering a credit.

Richard G. 
Rating:
5.0

The experience was excellent! Will definitely recommend this location!

EUGENIO L. 
Rating:
5.0

This Location was very helpful & Professional Staff.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

excellent service and a convenient location

ERNEST V. 
Rating:
5.0

Easy and relaxed but efficient customer service Would use again

JEANINE O. 
Rating:
5.0

Thanks for everything. If I need storage in the future, I will be back.

JUDITH O.  |  Overall Experience 
Rating:
5.0

Clean, well kept facility. My transaction was quick, simple, personable and easy. Thank you James! Best Uhaul experience to date.

LOUISE M. 
Rating:
5.0

Everything was great.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

DAYMAN S. 
Rating:
5.0

Excellent customer service and helpful staff.

Russell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Completely satisfied.

Ronald C. 
Rating:
3.0

Customer did not leave a comment.

lisa W. 
Rating:
5.0

No, my items were damaged in climate controlled unit that I paid double the price for; definitely wasn’t pleased. Staff was friendly but more focused on upselling locks for the unit.

Genesis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Online after hours return did not work as promised. I did not receive an email to enable this return. I went online to the UHAUL site and tried to do the drop off that way. Every time I would fill everything out and then try to upload photos, it would drop the link and I would have to start all over. 3 times I tried. the guy we rented from was still in the office and at the window. he could see us returning it. Now this morning I see they have charged us more than double the original price because we didn't electronically check in. Not happy.

Jackie S. 
Rating:
5.0

We have been paying for this storage unit for more than 3 years spending collectively over $2500. We were hoping to pay a pro rated amount to cancel our service and empty our storage unit. Instead, Eric made my mom pay the full month rent at $75. I will never recommend this place when they value money over service. Eric said we do not pro rate storage fees. This is the simple consequence to his action. I have already left a negative Yelp Review and will move forward with a negative Google review as well. Hope the small amount of money was worth it.

JONATHAN H.  |  Overall Experience 
Rating:
5.0

James & Eric, the office staff, were always very responsive, respectful, & helpful the entire 7 months that I needed to access my unit. AND, the restroom was always clean & well stocked! Thank you James & Eric for making an otherwise difficult 7 months less stressful than it could have been.

Ida L.  |  Overall Experience 
Rating:
5.0

Vacuum the sand & soil off the floor of the truck. Otherwise it was perfect!

MARY B. 
Rating:
5.0

Excellent service at this location.

MYRA V. 
Rating:
3.0

The inside floor was dirty.

Chaquite A. 
Rating:
5.0

Your Roadside Assistance is terrible. There was no way of getting ahold of anyone, and when placed on hold, the call dropped twice after a lengthy amount of hold time. I only paid $5, and I wouldn't even say I got my money's worth.

CINDY S. 
Rating:
4.0

Customer did not leave a comment.

frank A. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
5.0

It was a very pleasant experience!

THEA R. 
Rating:
5.0

Helpful, got me in and out, headed to church on Sunday morning

charles W. 
Rating:
5.0

Customer did not leave a comment.

DARYL D. 
Rating:
5.0

I recommend this location for its management but the box truck felt mechanically weak !

James D. 
Rating:
5.0

The representatives at this location are always polite, well informed and very helpful. Highly recommend.

DANNISE K. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

James is amazing!!! So friendly and knowledgeable!!

Joseph P. 
Rating:
5.0

N/A

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Service is great

Gary B. 
Rating:
5.0

VERY PROFFESIONAL

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Laurie F. 
Rating:
5.0

Great experience as always, staff was excellent.

Shirley E. 
Rating:
5.0

Again Google sent me to the wrong place.

Alfred T. 
Rating:
5.0

Customer did not leave a comment.

Colleen O. 
Rating:
5.0

Associate was very helpful and knowledgeable of the equipment. Took the time to explain things to me and truly cared about their customer.

Bruce O. 
Rating:
1.0

Taken advantage off will try to never use again

Samuel G. 
Rating:
5.0

Excellent service. I liked that u didn t charge me a giant deposit, that s what other companies do. The rent increase for longterm storage units is not so good. But the staff and cleanness is excellent

ISABELL R. 
Rating:
5.0

Dropping off the trailer that we rented in Georgia could not have been more efficient. All we had to do was leave the trailer in the designated spot and the rest was taken care of.

Kathleen J. 
Rating:
5.0

Eric , as always, was professional , accamdating, efficient . I have returned 4 U hauls to this location

Laurie F. 
Rating:
5.0

Really, nothing to improve . Everything was as expected. Going back this morning to rent another one at the same place.

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

The gentlemen were very helpful and explained everything.

Marlene C. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

Customer did not leave a comment.

Fernando V. 
Rating:
5.0

Excellent location and great access!

Van H.  |  Overall Experience 
Rating:
5.0

Wonderfully professional and kind. Appreciated the convenience of paying by phone. Should I ever need a storage facility again I'd return.

KIMBERLY W.  |  Overall Experience 
Rating:
5.0

We will recommend this business to family and friends.

LAURIE K.  |  Overall Experience 
Rating:
5.0

Really clean and nice facility. Friendly staff as well.

Mitchell C.  |  Overall Experience 
Rating:
5.0

Awesome place. I had an inside, air conditioned locker, so working there, when I had sorting, packing, and retrieving to do, was always cool and pleasant.

BENJAMIN L.  |  Overall Experience 
Rating:
5.0

thank you

Lewis M.  |  Overall Experience 
Rating:
4.0

Okay price wAs a bit high for size in my opinion.

JACOB M.  |  Overall Experience 
Rating:
1.0

Very dishonest and lack of follow through with communication via email and hard mail. Never had a problem with a storage facility until this one. Moved to another location nearby which is MUCH better!

PHILIP T.  |  Overall Experience 
Rating:
5.0

The unit i rented was for someone else's use...but i loved the way they kept me informed of monthly payments...

WILLIAM A.  |  Overall Experience 
Rating:
5.0

Very good service very friendly

DAVID S.  |  First Impressions 
Rating:
4.0

Everything went very smoothly, nice and polite. Units and office are very clean and well taken care of.

Privacy R.  |  First Impressions 
Rating:
5.0

THe Guy was nice professional and funny

Privacy R.  |  First Impressions 
Rating:
5.0

The storage unit is clean, easy to get to, and fits our storage needs. The staff are friendly and helpful. Thank You.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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