Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)

389 reviews

100 US 17   Palatka, FL 32177

(386) 530-4522

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(386) 530-4522

100 US 17
Palatka, FL 32177

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LOUISE M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW U. 
Rating:
5.0

They were very helpful every time i needed assistance. I am just a college student, so having adults to help me in the right direction with this situation was very relieving. Well recommended!

Ashley K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLE M. 
Rating:
5.0

Very friendly staff, fast service thank you

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

GARRY G. 
Rating:
5.0

I don't usually complain but the system to log back in the rental was a pain and time consuming. I don't believe that the virtual check in is fun at all. I know it's not meant to be fun but rather a pain. Nobody wants to spend about a half hour after they moved stuff checking out that way. We want something easy. Drop off truck and drop off keys and you are set. I usually don't complain and I believe I'm a pretty good customer but.....really, really. I would like to see an elderly person checking out this way. There has to be some easier method like go back to check out the way it used to be. I'm just saying. So, much easier before. Thank you and I apologize to be complaining.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

DARRICK M. 
Rating:
4.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

Eric is Excellent every time.

JOHN I. 
Rating:
4.0

Customer did not leave a comment.

BOBBE T. 
Rating:
5.0

The office staff is the best went over and above to help me get the unit I needed

Sherryl L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DON C. 
Rating:
5.0

Keep up the great work!

MARY B. 
Rating:
2.0

When I told the representative that I had over filled the gas tank by a quarter of a tank, more than required by me, he responded sarcastically "thank you very much". vs offering a credit.

Richard G. 
Rating:
5.0

The experience was excellent! Will definitely recommend this location!

EUGENIO L. 
Rating:
5.0

This Location was very helpful & Professional Staff.

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

excellent service and a convenient location

ERNEST V. 
Rating:
5.0

Easy and relaxed but efficient customer service Would use again

JEANINE O. 
Rating:
5.0

Thanks for everything. If I need storage in the future, I will be back.

JUDITH O.  |  Overall Experience 
Rating:
5.0

Clean, well kept facility. My transaction was quick, simple, personable and easy. Thank you James! Best Uhaul experience to date.

LOUISE M. 
Rating:
5.0

Everything was great.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

DAYMAN S. 
Rating:
5.0

Excellent customer service and helpful staff.

Russell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

Completely satisfied.

Ronald C. 
Rating:
3.0

Customer did not leave a comment.

lisa W. 
Rating:
5.0

No, my items were damaged in climate controlled unit that I paid double the price for; definitely wasn’t pleased. Staff was friendly but more focused on upselling locks for the unit.

Genesis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Online after hours return did not work as promised. I did not receive an email to enable this return. I went online to the UHAUL site and tried to do the drop off that way. Every time I would fill everything out and then try to upload photos, it would drop the link and I would have to start all over. 3 times I tried. the guy we rented from was still in the office and at the window. he could see us returning it. Now this morning I see they have charged us more than double the original price because we didn't electronically check in. Not happy.

Jackie S. 
Rating:
5.0

We have been paying for this storage unit for more than 3 years spending collectively over $2500. We were hoping to pay a pro rated amount to cancel our service and empty our storage unit. Instead, Eric made my mom pay the full month rent at $75. I will never recommend this place when they value money over service. Eric said we do not pro rate storage fees. This is the simple consequence to his action. I have already left a negative Yelp Review and will move forward with a negative Google review as well. Hope the small amount of money was worth it.

JONATHAN H.  |  Overall Experience 
Rating:
5.0

James & Eric, the office staff, were always very responsive, respectful, & helpful the entire 7 months that I needed to access my unit. AND, the restroom was always clean & well stocked! Thank you James & Eric for making an otherwise difficult 7 months less stressful than it could have been.

Ida L.  |  Overall Experience 
Rating:
5.0

Vacuum the sand & soil off the floor of the truck. Otherwise it was perfect!

MARY B. 
Rating:
5.0

Excellent service at this location.

MYRA V. 
Rating:
3.0

The inside floor was dirty.

Chaquite A. 
Rating:
5.0

Your Roadside Assistance is terrible. There was no way of getting ahold of anyone, and when placed on hold, the call dropped twice after a lengthy amount of hold time. I only paid $5, and I wouldn't even say I got my money's worth.

CINDY S. 
Rating:
4.0

Customer did not leave a comment.

frank A. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
5.0

It was a very pleasant experience!

THEA R. 
Rating:
5.0

Helpful, got me in and out, headed to church on Sunday morning

charles W. 
Rating:
5.0

Customer did not leave a comment.

DARYL D. 
Rating:
5.0

I recommend this location for its management but the box truck felt mechanically weak !

James D. 
Rating:
5.0

The representatives at this location are always polite, well informed and very helpful. Highly recommend.

DANNISE K. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

James is amazing!!! So friendly and knowledgeable!!

Joseph P. 
Rating:
5.0

N/A

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Service is great

Gary B. 
Rating:
5.0

VERY PROFFESIONAL

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Laurie F. 
Rating:
5.0

Great experience as always, staff was excellent.

Shirley E. 
Rating:
5.0

Again Google sent me to the wrong place.

Alfred T. 
Rating:
5.0

Customer did not leave a comment.

Colleen O. 
Rating:
5.0

Associate was very helpful and knowledgeable of the equipment. Took the time to explain things to me and truly cared about their customer.

Bruce O. 
Rating:
1.0

Taken advantage off will try to never use again

Samuel G. 
Rating:
5.0

Excellent service. I liked that u didn t charge me a giant deposit, that s what other companies do. The rent increase for longterm storage units is not so good. But the staff and cleanness is excellent

ISABELL R. 
Rating:
5.0

Dropping off the trailer that we rented in Georgia could not have been more efficient. All we had to do was leave the trailer in the designated spot and the rest was taken care of.

Kathleen J. 
Rating:
5.0

Eric , as always, was professional , accamdating, efficient . I have returned 4 U hauls to this location

Laurie F. 
Rating:
5.0

Really, nothing to improve . Everything was as expected. Going back this morning to rent another one at the same place.

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

The gentlemen were very helpful and explained everything.

Marlene C. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

Customer did not leave a comment.

Fernando V. 
Rating:
5.0

Customer did not leave a comment.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

The enclosed trailer had a leak somewhere that caused the blankets towels and pillows in the back third of the trailer to get wet

Peter M. 
Rating:
5.0

The man is So nice and was extremely helpful. I will use him in the future

Laurie L. 
Rating:
5.0

Very helpful and understanding

William M. 
Rating:
5.0

Customer did not leave a comment.

Sharlene H. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Customer did not leave a comment.

MIKE A. 
Rating:
5.0

get stuff correct. information was still wrong when i picked up and returned.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Very knowledgeable gentleman. Directed me to exactly where I needed to be the first time . Friendly , clean, and professional

Laurie F. 
Rating:
5.0

Great customer service!

Gerard H. 
Rating:
5.0

Also perfect

Mark B. 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE! EXTREMELY RUDE! WOULD NOT EXPLAIN ANYTHING SAID TO FOLLOW THE APP. WALKED BACK IN AND SLAMMED THE DOOR!

Ron H. 
Rating:
4.0

Customer did not leave a comment.

Dannise K. 
Rating:
5.0

In my opinion, these folks did everything right.

Thomas K. 
Rating:
5.0

No comment except that Eric is amazing!!! Our second time using this location.

Donna M F. 
Rating:
5.0

Customer did not leave a comment.

Kaitlynn W. 
Rating:
4.0

Customer did not leave a comment.

Charlie A. 
Rating:
5.0

Customer did not leave a comment.

Myrton G. 
Rating:
5.0

Customer did not leave a comment.

Lora C. 
Rating:
3.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Eric at American Storage was very helpful and professional. Highly recommend!

Michael O. 
Rating:
5.0

Customer did not leave a comment.

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

More available vehicles.

Marilynn K. 
Rating:
4.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

New equipment

joshua Z. 
Rating:
5.0

Extremely satisfied. Staff made the process very pleasant and I will return to same location as well as continue referring my friends and family.

Marilynn K. 
Rating:
4.0

The two men working there were very nice but had problems finding the trailer in the system and had to call a representative to get it straightened out.

Chad F. 
Rating:
5.0

Nothing

JOHN F. 
Rating:
4.0

Good service.

Herman D. 
Rating:
4.0

Customer did not leave a comment.

Francis R. 
Rating:
5.0

Friendly prompt service

Susan F. 
Rating:
1.0

Wanted to drop the trailer off at a location 2 miles from where I was, but was I had to drop off at a location 8 miles from where I was or possibly be charged a fee if I didn't drop it off where they told me too. At the drop off location I pulled in and backed the trailer next to the other trailers, went to the office with my contract, the employee didn't even know I had dropped it off (very observant...not) told him I dropped the trailer off the phone rang and he told me to hang on....I left. I guess the phone is more important than the customer standing in front of you.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Dannise K. 
Rating:
5.0

Very good service very friendly

DAVID S.  |  First Impressions 
No reviews have been submitted for this location.

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