Customer Reviews for American Self Storage #19
(U-Haul Neighborhood Dealer)

904 reviews

750 S Ranchwood Blvd   Yukon, OK 73099

(405) 494-1630

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 7 pm
  • Saturday - Sunday:
    9 am–2 pm

Services at this Location:

Contact Us

(405) 494-1630

750 S Ranchwood Blvd
Yukon, OK 73099

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 7 pm
  • Saturday - Sunday:
    9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sue helped us with our rental. She was polite, informative, and explained process. If ever in need of a rental truck to move, this place is the one. Thank you. Michael & Mary Browder

Michael B 
Rating:
5.0

Nothing, Sue provided excellent customer service!

William H 
Rating:
5.0

Sue goes out of the way for her customers have worked with her multiple times and will continue to as needed great experience 👍

Christopher P 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
4.0

Nothing really it was fast and easy and the customer service was great

Idrena D 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

GREAT CUSTOMER SERVICE

ROCKY T 
Rating:
5.0

Customer did not leave a comment.

Bryan C 
Rating:
5.0

Customer did not leave a comment.

Tia F 
Rating:
5.0

Customer did not leave a comment.

Laketa G 
Rating:
4.0

Keep up the great work. My U-Haul representative was courteous was above and beyond helpful even went out in the rain to connect the tow dolly that I rented. So I give her a plus for customer service and friendly attitude she was great.

John F 
Rating:
5.0

Everything was great except the mobile check in. I don't recommend doing that unless you have to. It makes you jump through alot of extra hoops which takes more time, as well as makes it confusing when dropping off because it will say where to drop your keys in the drop box and then ask you to take pictures of the inside and outside of the truck after that so don't drop your keys off till you know it's complete.

Megan M 
Rating:
5.0

Great Customer Service

Robert R 
Rating:
1.0

Customer did not leave a comment.

Tanner H 
Rating:
4.0

I used the fuel estimator to return the fuel to the original mark and when I received the final invoice there was 3 additional gallons added to the ticket. I verified prior to using the truck and after I refilled the gas that it was correct and accurate. The truck was clean and ran fine but smelled of exhaust in the cab.

lilly w 
Rating:
2.0

The lady was nice and professional, but it was not at 3/4 tank when we received the truck and I only drove it 42 miles and I have a receipt for pumping gas and she STILL charged me for 4 extra gallons? For $15 dollars? Using extra premium I see.

Emerson M 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
4.0

Check in took forever. Over 2 hours that we didn’t have. The woman on the phone was rude and not very helpful.

Jason V 
Rating:
5.0

just need to put a handle on window so you can roll it up or down effortlessly. Knob is missing. Lady was very nice and accommodating.

Rosemary D 
Rating:
5.0

Wonderful experience thanks to Ms Sue in the front office at this location . We will be back .

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

Stuart S 
Rating:
3.0

The lady doing the rental made me feel dishonest when she questioned my picture on my ID.

ROBERTA M 
Rating:
5.0

Not one thing!! 😎

ROGER L 
Rating:
5.0

Customer did not leave a comment.

Randy S 
Rating:
5.0

N/A

Jaqeulin C 
Rating:
4.0

Access to Trailer Jack in the security box outside

RICKY C 
Rating:
5.0

Staff communicated well when my trailer was going to be late. We arranged the pickup for the next day. Very pleasant staff.

Andy M 
Rating:
5.0

So smooth and friendly!!

Sheryl H 
Rating:
5.0

Customer did not leave a comment.

gary m 
Rating:
5.0

Head light on driver side low beam was out for the time of picking up truck. High beam had a short every time going over bumps one light come on the other goes out.

Lisa K 
Rating:
5.0

This was the best Uhaul experience I have ever had. Sue was absolutely wonderful and very knowledgeable. As long as I live in this area I will always use her for my uhaul rentals.

Stephanie J 
Rating:
5.0

Customer did not leave a comment.

Kelly M 
Rating:
5.0

Customer did not leave a comment.

jon m 
Rating:
1.0

AWFUL

Hanna H 
Rating:
5.0

I believe her name was Sue and she was wonderful. Very nice and helpful.

Stephanie J 
Rating:
5.0

The owner is a joy to deal with! Love her!

Raynie V 
Rating:
5.0

Best customer service ever! Thank you

Tamara F 
Rating:
5.0

No improvements, location is great, friendly and well organized & stocked. 5 stars

Anthony B 
Rating:
5.0

No problems at all! And the property manager was nice as could be and very helpful.

Tabatha F 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

The trailers need a hand crank. Require the renter to bring a lock of your choice to lock it so that no one can hook up and off. They must also insure it. Just a friendly idea. Our experience at the location we rented it from was amazing!!! Thank you

Peggy L 
Rating:
5.0

Experience was good. Sue, the site manager was a pleasure to work with and explained everything clearly.

Arthur C 
Rating:
4.0

Customer did not leave a comment.

Stanley S 
Rating:
5.0

The lady was very nice and knowledgeable. She was very down to earth. I want to thank her and U-haul for a great experience!!!

Will S 
Rating:
5.0

The equipment was great and Sue was amazing.

Randy V 
Rating:
1.0

Sue the manager was so incredibly rude to myself and my husband. Threatening to cancel our reservation multiple times and trying to force us to pick up sooner than we were able to and hours before our reserved time. Even though the time was available when we booked she wanted to have us pick up 4 hours before but we were not able to due to working. I will never use U-Haul again because of her. She threatened to cancel our U-Haul over the phone and in a text to me. Then when we arrived to pick up and we’re not late we were actually early she was so rude again! The first word from her to me was “what” instead of hello or something. She walked away from me and went inside and had her closed sign up at not even 7pm. 7pm was our pick up time. She told me to communicate with my husband and not her. I will probably call corporate if no one responds to the review.

Paige K 
Rating:
5.0

Sue was absolutely wonderful to work with. Would not hesitate to rent from this location again! Thank you so much!

Robert R 
Rating:
5.0

Customer did not leave a comment.

Nicole G 
Rating:
5.0

Customer did not leave a comment.

Dale D 
Rating:
5.0

Sue is awesome

Johnny H 
Rating:
4.0

I am still waiting on a call from U-Haul in regards to my drop off location and issue with that manager. 405-885-2722.

DASHA M 
Rating:
5.0

Customer service was excellent at this facility.

Gregory K 
Rating:
5.0

Quick and easy, convenient return.

Robert M 
Rating:
5.0

The lady who assisted me with renting my truck was exceptionally kind, professional and so helpful. I cannot say enough good about her.

Timothy S 
Rating:
5.0

Customer did not leave a comment.

Perry W 
Rating:
5.0

Customer did not leave a comment.

christina g 
Rating:
5.0

Customer did not leave a comment.

January C 
Rating:
5.0

Great experience! Sue was very helpful!

Susan N 
Rating:
1.0

I have never been through, so rudely and with such disrespect, but any business I did nothing wrong. I brought my rental back clean with gas and before the end of the time that I had rented it for I was told to go to another U-Haul dealership. In the future not there. I don’t understand. I did nothing wrong that lady Sue is so rude. She probably runs off a lot of customers if I had actually brought it back late or dirty or crashed or without gas I could understand her being that way to me, but I did absolutely nothing wrong, I will not go back there again and I will tell all my friends are ready Holst to never go there

Jason B 
Rating:
5.0

Be sure all safety equipment is properly hooked up on trailer.

Kim H 
Rating:
5.0

got great service and truck worked as agreed

Chad F 
Rating:
5.0

Customer did not leave a comment.

DASHA G 
Rating:
5.0

Sue was patient and kind in teaching me everything I needed to know to get my move done safely. She is the main reason I will be back for all of my needs.

Alissa M 
Rating:
1.0

Customer did not leave a comment.

Rita S 
Rating:
5.0

Customer did not leave a comment.

Stanley C 
Rating:
5.0

This location was the best I have ever experienced while using a Uhaul.

Debra W 
Rating:
2.0

Staff was not very friendly. Customer service is very important. Need to work on communication skills.

John R 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
3.0

I said yes to recommending this location to a friend for convenience reasons BUT they may get a little frustrated with the management. I felt management was impatient when it came to confirmation and considering I haven’t done the online checkin before, she was not very informative and communication became challenging when it wasn’t convenient for her.

Annalise S 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
5.0

Sue was incredible

Kanaan G 
Rating:
5.0

Customer did not leave a comment.

Christi R 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Great customer service. Rented from different location and had bad experience. Ranchwood location is awesome

Beverly M 
Rating:
4.0

Very nice lady

Tanita F 
Rating:
5.0

Very enjoyable drop off

james m 
Rating:
5.0

I will be using this location again soon sue was very helpful and kind person I hope she is there on my next time thank you

neal w 
Rating:
5.0

Customer did not leave a comment.

BRADY J 
Rating:
2.0

See above

brenda d 
Rating:
5.0

I have came back to this location (even though it was farther) just from my previous experience. The customer service here is unbeatable!

Citlalli S 
Rating:
5.0

Customer did not leave a comment.

Sheri N 
Rating:
5.0

Nothing

Taraiza B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Lady that managed the place was very nice and very kind.

Jane I 
Rating:
5.0

Nothing

Randolph Y 
Rating:
5.0

N/a

Tracy C 
Rating:
5.0

Keep doing great work

Ralph P 
Rating:
5.0

Great experience!

James M 
Rating:
5.0

Keep up the great work

Ralph P 
Rating:
2.0

Customer did not leave a comment.

Javier R 
Rating:
1.0

Customer did not leave a comment.

Abigail R 
Rating:
1.0

Customer did not leave a comment.

lora k 
Rating:
5.0

Fabulous, kind, and patient service by the lady behind the desk. My first time renting a uhaul and she went through everything I needed to know about the truck

Ethan H 
Rating:
5.0

She's was amazing and went above and beyond tyvm I will never forget u

Allevon S 
Rating:
5.0

Customer did not leave a comment.

Ruth D 
Rating:
5.0

Customer did not leave a comment.

Jacky H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Ruth D 
Rating:
4.0

Customer did not leave a comment.

Mckenzie L 
No reviews have been submitted for this location.

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