Customer Reviews for American Self Storage #19

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage #19

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Tammy J. on

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The experience was pleasant and the service was fast and easy.

Brian C. on

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Glenn C. on

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Joshua T. on

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Fire the idiot at the facility that doesn't know how to turn her computer on.

Blake D. on

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Super helpful and nice!

Racheal W. on

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Chelsea S. on

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Friendly, knowledgable, speedy service. Thanks!

Thomas T. on

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Very friendly, excellent service!

Brandon K. on

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Rick was very helpful...will definitely use him and UHaul again!

Christopher M. on

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U-haul charged us for an extra day when we actually returned the equipment two days early! The actual pick up and drop off locations were great, but U-haul phone customer service reps on the reservation end were horrible as I was transferred four times and nothing was ever resolved. On the other end they were very helpful in crediting back our extra day.

Kay C. on

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The guy running the U-Haul place is great

TERESA J. on

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Every employee we dealt with at this location were fantastic! They were very professional, polite, and went above and beyond to help us. I very much appreciate their outstanding customer service.

KIM G. on

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Not a thing to improve. It was perfect.

BRIAN M. on

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Customer did not leave a comment.

VALERIE T. on

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The person was not customer friendly nor did he remember he had contact my husband and I the day before to confirm the pick up time. He was very unpleasant to my husband. This was disheartening to me as my husband had not lived in the United States for a very long time; though, he is an American serving his country all of these years abroad. He did not treat us like valued customers.

P. J. M. on

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Brian L. on

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Adam W. on

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Zane S. on

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Nothing. Rick made this rental very easy and complete, including calling another dealer to borrow an applicance dolly. Also gave good advice on loading and hauling.

Brian K. on

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Very helpful gentleman at the location. Very friendly. Will definitely use this location again.

Erin L. on

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Very customer service oriented. Great job.

Robbin L. on

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Rental agent was very professional and courteous. He had everything ready when we got there and had the trailer in a convenient location ready to pick up. 10 of 10 on this rental experience. Thanks

Kristen W. on

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Jimmy W. on

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All was great. The attendant helped me hook up the trailer to my pickup. Checked to make sure all the lights worked and tighten the ball latch. Then he had me drive around the lot and he retighten the ball latch. Very friendly and concern that all was good with the trailer. Thank You Very Much

Machaela P. on

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jessica c. on

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KENNETH R. on

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Marcketta C. on

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Experience was perfect. Went off without a hitch

Marcketta C. on

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Knowledgeable, friendly and very helpful. Made it a pleasant experience.

Marcketta C. on

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Very accommodating and helpful . Made things easy

Lynda J. on

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They had MANY uhauls in various sizes; ALL Available. That is how ALL Uhaul places should be PERIOD. No trucks, your NOT a Uhaul distributor; simple.

james r. on

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Nothing everything was good

shun s. on

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jim d. on

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Jeremy S. on

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GABRIELLA L. on

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Roger was a great man and very personable. He made the rental process quick, easy and he was very explanatory. I highly recommend this location and company.

mary a. on

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wayland k. on

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brandon w. on

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Toby B. on

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JENNIFER W. on

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Outstanding service very easy to work with

Lydia P. on

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tracy s. on

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The guy running the place was very helpful and also very nice

vickie h. on

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Clayton T. on

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Howard G. on

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John r. on

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vada h. on

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Jacob O. on

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jody m. on

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The manager was very knowledgeable, courteous, professional and thorough. The establishment and facilities very organized clean and well maintained. The lease process was quick. withouthassel. i will definitely be a returning customer and will be referring this establishment to others

bob p. on

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PU of the UHaul the guy was awesome, helpful, friendly, great customer service!

bob p. on

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P U if our U Hauls the guy had Great customer service, frie dly, helpful.

Robert W. on

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Upon arrival I was greeted with a friendly smile. The employee neglected to pull it forward & told me its 1 of 3. Wasn't offered any extras. No upselling was done. The inside was dirty & left over food on the passenger floor. During the return process I was charged a Extra 1 1/2 due to were I parked the Uhual at. I tried to enter the office to be there to finalize paperwork. The man working pulled the door out of my hand & said have a great day & walked away. I asked about recpeit & he just Ingored me. I called no answer. I will not recommend this place & will refuse to send people here as well. After 3 attempts to the uhual location no reponse. Not happy

Esequiel F. on

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Mathew P. on

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Nothing, this was my first time using Uhaul and it was a wonderful experience.

DAVID N. on

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Roger and the staff were friendly and professional. They worked with us and we were very grateful for that. I highly recommend this place.

Tim W. on

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No one there.

Toby B. on

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deborah r. on

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SKYLAR I. on

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Thomas M. on

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Couldn’t fix my bill

Kelley S. on

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The man at the front desk was very friendly and made the process very easy. We had a truck on hold and when we got there it was all ready to go, there was no wait.

ROBERT L. on

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Andy B. on

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Steve P. on

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He was very professional and helpful. The first place needs to take lessons for this place. But I’m still waiting on uhaul to call me from when I called on Friday

MONICA C. on

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I always come to this location to rent my UHaul. The onsite manager is always friendly and helpful.

George L. on

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Larry D. on

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Roger at our drop off location was extremely professional and very helpful. Great service.

Larry D. on

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Fast, friendly check in. Pleasant manager

Rudy A. on

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Roger was friendly,efficent and on top of every question I had along with several other consumers there at the time of the rental he was busy but took care of everyone of us!!! thanks ROGER for a great experience !!

Steve H. on

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Had everything I needed. Manager was very helpful.

Lee S. on

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Larry H. on

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When I reserved the trailer, I was shown a list of places to which I could return it, and Westpoint Mini Storage was listed. I reserved the trailer listing them as the return point, but when I took it back, they refused to accept it and told me I had to take it to another location. This was unacceptable. Although the people at American Self Storage was great, I should not have been refused at Westpoint

ashley l. on

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No improvements needed. Customer service was notch and had everything ready for me.

james t. on

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Roger was great to work with!! Very helpful and knowledgeable about the equipment. Thanks again Roger

bill m. on

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Quick and easy fast service would rent from again if needed.

Rick M. on

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Nothing - everything was great.

Sarah G. on

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Jonny B. on

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Tim C. on

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Jimmy M. on

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lone h. on

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James K. on

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Leann R. on

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Listen to your customers. Don't call them 10x

robert c. on

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James N. on

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Roger was extremely helpful an guided me to the best and most economical choice.

travis h. on

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Matt Y. on

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Mark H. on

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Ausrin C. on

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The truck was banged up pretty good. The inside was covered in spilled soda, food wrappers stuff between seats, and food/crumbs all over the floor.

Deborah H. on

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mickayla p. on

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Representative was hateful and actually threatened bodily harm to my son. I have used uhaul several times through the years and rates and equipment are great but this particular location should not be doing business with the general public. Very poor customer service.

Elonia N. on

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Great manager. Took great care of me.

Dusty S. on

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Make sure to have truck available at desired location. Especially after paying a reservation fee... The truck needs to be where you reserve it from. If not, what's the point of paying a reservation fee. If truck is not available from desired location. Truck should either be delivered to closer location for pickup or be supplied with gas card.

JUDSON M. on

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brittany b. on

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Mathias M. on

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gergg W. on

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jennifer c. on

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Excellent service and very friendly staff.

Vickie L. on

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Robyn W. on

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Get rid of the manager at the location that i picked up my unit...i will use uhaul again...but please never send me to tat location again

wren G. on

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Skyler I. on

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