I moved out on 9/25/21. The unit was full of dust so glad I used heavy duty tubs the double doors are loose and dirt blows in. Not a good unit. I guess you get what you pay for. Everyone seems nice though.ANGELA M. | Overall Experience
Customer Reviews for American Self Storage #22
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The web site for after hours return of your equipment was too complicated for me to use. Simplify your web site and I think many of your customers would benefit. Of course I'm 67 years old and am slow with much of today's information systems. I left a note for the store manager and he was very helpful in my dilemma. Your equipment and staff were outstanding from start to finish. Thank you....Dale W.
Customer did not leave a comment.PATRICIA H.
Customer did not leave a comment.Dave B.
Great customer service and greeted us with a constant smile!Elizabeth B.
Excellent service. Excellent customer service. Highly recommend this location!!!!Ryan B.
Customer did not leave a comment.Joshua B.
Absolutely love the is location and Manager we also do storage.KIMBERLY G.
Customer did not leave a comment.diante m. | Overall Experience
What a disaster! The two different Uhaul companies create a VAST amount of confusion almost impossible to deal with. Hours of on hold wait time, talking to someone in Virginia, New Orleans, and North Dakota all just to ask a simple question. OMG when did Uhaul become a 4 letter word!!!Ben C.
Customer did not leave a comment.treina c. | Overall Experience
Safe easy and very clean facility. Was very easy to move stuff in n then move stuff out. Two thumbs up on great customer service...Lacey J. | Overall Experience
Customer did not leave a comment.Debroah W.
Shawn was a HUGE help and checking in went quick and easy!!!!Rick F.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.haskell b. | Overall Experience
no hassle, great serviceWilliam W.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.Maurice A.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Emanuel D. | Overall Experience
Friendly, helpful and fast service in spite of pandemic safe operation.Ronnie J.
Customer did not leave a comment.Dmitry G.
Very limited parking and small parking lot makes it hard to get in and out of with these big trucks.Kari B.
Customer did not leave a comment.Misty D.
Nothing, Rob was nice and quick. He explain everything nicely and even answered some question about storage.Albert N.
Very very very good PCleo S.
Everything went perfectly and the gentleman I dealt with was very nice. I will definitely do this again if I need a covered trailer.Christopher H.
The entire process was effortless. Excellent customer service, great product.Dennell W.
Customer did not leave a comment.William D.
From the online request to picking up and dropping off - efficient and professional!Victoria B.
Customer did not leave a comment.Kirk E.
Best place ever to rent a U Haul. Staff was really informative and polite. The whole experience was very positive and I will be recommending to all my friends.CORY K.
Customer did not leave a comment.Vernon G.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Micah W.
Very friendly and helpful.jimmy C.
Rob was very friendly and helpful. He went over and above to accommodate us. He knows what good customer service looks like. I highly recommend this location. Thank you again, Rob, for your kindness.Robyn W.
Customer did not leave a comment.Roger D.
Customer did not leave a comment.Charity M.
Customer did not leave a comment.Kevin R.
I've been to this location before, he was great to deal with. Very pleased!David B.
Rob is great!Kim G.
Customer did not leave a comment.Glenn W.
Great job.Ray F.
The customer service is awesome. The best! The manager was very Helpful.Stephen O.
Very very helpful Will use this one againRandy W.
Customer did not leave a comment.Carl G.
Bob was excellent, very customer oriented and helpful. He assisted me in getting it hooked up and giving me tips and pointers for hauling that really helped my overall experience.janice H.
Dropped off trailer on a day they were closed. U-Haul has a way to verify that you dropped off at the correct location. Overall pretty easy.carlton M.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.MANDI M.
Overall we had a smooth transaction. For what you need for moving large amounts of personal items and the pricing it's as handy as you will find anywhere. Completely satisfiedoscar D.
Rob was very professional and friendly. Went above and beyond helping me. Thanks so much. Nice experience.DEBBIE B.
I dropped off on Sunday and this location was closed. From what I could see everything looked great.Susan C.
Truck was great, clean, A/C was ice cold.James A.
The guy was really friendly and helpful as well.Mark S.
Amazing customer service great experiencealfred R.
Customer did not leave a comment.joseph N.
Great Customer ServiceGERALD B.
One of the best locations in the OKC area.ROB W.
I found everything to be very satisfactory with the location and the manager was very helpful.John N.
Very helpful and quick service! You made the move easier!Ricky S.
Customer did not leave a comment.darrell P.
Customer did not leave a comment.kramer L.
The owner of this establishment was unnecessarily rude, condescending, and confrontational during the return process. His parking lot was to small to accommodate the 26 foot truck we had rented and while trying to get the truck to a location where we could put it into the storage facility to park it like I have in the past at other drop off locations, the owner came out and confronted my brother and I and was extremely rude to us. I would never use this drop off location again and will be sure to tell everyone I can about this instance and warn them away from this storage facility. I was just trying to do the right thing and doing what made the most sense based off what I have done in the past. This facility doesn't deserve one star it deserves negative stars.Erett G.
Once you loaded the trailer, you could not detach it from the vehicle until it was unloaded.RICKY C.
Rob is a very friendly, easy going guy. I've used him once in the past, good experiences both times. Batteries on the truck died a few times on me, but Rob made it right, so for that, I wasn't at all upset. Definitely will come back to him the next time I need a truck. Thank you sir!zachary E.
Customer did not leave a comment.Brandi S.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Matin F.
Nothing awesome serviceSamuel F.
Customer did not leave a comment.richard O.
The office guy was nice and very easy to work with. I will rent uhaul products from this store and this person again. Thank you for help uhaul.Gokul K.
Customer did not leave a comment.nateasha N.
Customer did not leave a comment.chris R.
Customer did not leave a comment.william D.
Rob was very accommodating and made it a very good experience.Brent R.
Customer did not leave a comment.Jason J.
Customer did not leave a comment.adam S.
Customer did not leave a comment.tim N.
Very smooth and easy process.Carl G.
Customer did not leave a comment.albert V.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.andy Z.
Customer did not leave a comment.Leo C.
Customer did not leave a comment.arthur U.
Rental agent here is outstanding! Excellent customer service. I would, also, like to commend the U-Haul at Westpointe self storage. I had a freezer fail on me, so I needed a bigger vehicle. They hooked me up with American Self Storage, took care of all of the paperwork and made this transaction work so well.George A.
Customer did not leave a comment.GERALD S.
The guy at Mustang Mattress was supposed to be my pickup place but he was closed at 3:30 my pickup was 4 so I gave him the benefit and left and came back Still after 4:15 no show called number on door he said he was on his way to Texas to football game. I had people lined up to move me I was so irritated the schedule people at Midwest City were great and the guy on Morgan road was so nice and super helpful if I ever need another one he will be itMary M.
Easy very professional and accommodating! Fantastic experienceJUDY B.
Customer did not leave a comment.Igor G.
Customer did not leave a comment.mark S.
Customer did not leave a comment.Whitney W.
Customer did not leave a comment.Jim R.
Customer did not leave a comment.Ross B.
Customer did not leave a comment.edwin G.
Customer did not leave a comment.Tim H.
Didn't even get to use trailer. Called U-Haul to switch out with car dolly after finding out trailer they recommended wouldn't work. Lady said they can't do anything and wanted me to rent a car dolly and the trailer. Bad experience won't use U-Haul in the futureDylan B.
Customer did not leave a comment.michael H.
Customer did not leave a comment.arthur W.
Cannot think of any improvement needed. The rental process was efficient and customer-friendly.kellie S.
Great support and equipment.terry W.
Customer did not leave a comment.Sandy R.