Customer Reviews for American Self Storage #19

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage #19

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CASEY B.
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I'm not a fan of the facility not having a front gate.

Chris C.
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Customer did not leave a comment.

Carrie Z.
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Customer did not leave a comment.

DANNY D.
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Customer did not leave a comment.

Brandy W.
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Scott B.
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Customer did not leave a comment.

Alisha J.
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The gentleman that helped me was very kind and professional.

RAY T.
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Customer did not leave a comment.

ashley L.
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Customer did not leave a comment.

DAVID B.
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Customer did not leave a comment.

Donald B.
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Customer did not leave a comment.

Zhicheng W.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

amanda J.
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Customer did not leave a comment.

WALTER B.
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Rental vehicle was not available & a substitution was made. Vehicle was transferred from another location but air conditioning was not working. Agent had roadside service come check out vehicle & said they would need to put vehicle in shop to run tests. The agent offered a discount if I took the vehicle without a/c. I agreed to offer.

Nicolle C.
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Customer did not leave a comment.

Colby I.
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Not very much room for parking

James D.
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Customer did not leave a comment.

WILMER L.
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Keep up the great work.

tyler C.
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Customer did not leave a comment.

Brandon S.
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Customer did not leave a comment.

Robbin L.
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I tried both online and during my pickup to change the drop off location. It would not allow me to do so online. The person at the pickup location, while standing in front of me, tried without success and then said he changed it to an “open drop off”. When I tried to check the trailer in, it said I was at the wrong location and would not let me check in. I had to call, was on hold for twenty minutes. The lady was very nice but said nothing had been changed. Your add says that you can do this stuff online but not so much. I was disappointed in this aspect of the rental. Also, the trailer would not come off of the ball hitch and I had to use a screw jack to get it off of the ball hitch. It took almost an hour to get loose from the trailer. Thank you.

Rene' C.
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The 10' truck was very old and jarred you around a lot while driving. It needs to be looked at and the shocks need to be replaced. The key for the lock went into it but the lock would not turn to lock. Switch out the lock or WD4 it might work.

FRANK P.
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Gentleman on site was professional, friendly and helpful. Also checked in my rental truck after hours. Thank you!

Kevin R.
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Customer did not leave a comment.

Andrew C.
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Customer did not leave a comment.

FRANCIS D.
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We checked several places in our area. Every place was out of trucks. We went to this location and the young man was so kind and helpful. He took our name and offered to call us when or if one was returned early. He went above and beyond to help us. Right as we were leaving a truck was returned and we were able to get it! If we have any need in the future we will drive out of our way to use this young man!

SILVER H.
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Customer did not leave a comment.

ERIC K.
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Customer did not leave a comment.

ADAM W.
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A+

Christy G.
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The representative was very nice and helpful!

BRENDA W.
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The inside was not clean. One would think it would have been considering the viruw that is going around. The truck made a noise when driving 65, but when the window was opened it would stop most of the time.

Brianna C.
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Joshua made the whole process so easy!!

MARK M.
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Joshua provided outstanding customer service!

Debbie M.
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Employees were knowledgeable and very courtesy.

JOSE S.
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Very nice staff! Equipment was perfect for my needs!

Vivian D.
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Very impressed with the helpful staff.

Mark M.
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Outstanding customer service! First responder, military and veteran supporter!

Christopher M.
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Customer did not leave a comment.

BILLY P.
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Customer did not leave a comment.

JOHN W.
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Was nice to see a new, friendly, service orientated Manager at this location. All was a very positive experience. Thank you

Larry M.
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Customer did not leave a comment.

Loren E.
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Customer did not leave a comment.

Gary S.
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Customer did not leave a comment.

Daron W.
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Everything was Great !!!!

Daron W.
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Customer did not leave a comment.

GARY S.
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Customer did not leave a comment.

Nathaniel M.
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alizabeth P.
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Derek H.
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haskell B.
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Corey T.
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The manager was amazing and super friendly

Tom D.
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Customer did not leave a comment.

Taiwan J.
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Customer did not leave a comment.

Abigail A.
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The guy is very kind

laura H.
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Very friendly and knowledgeable staff, clean Trucks, great storage on site too......Manager will go above and beyond to meet your needs

Donovan F.
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Very personable staff at this location

Johnna F.
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Jeff went above and beyond his customer service and kindness was greatly appreciated on a cold wet day.

Phillip O.
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Customer did not leave a comment.

QUENTIN M.
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The associate on duty was very helpful in a very stressful time. He was able to find a vehicle for us to rent and for a very generous price! He was absolutely awesome and professional! Date of visit - 02/21/20 Time - 4:30ish.

Monica P.
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Jeff was quick, friendly and professional

jeremy P.
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Will never use Penske again U-Haul only for me.

Trung T.
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Very good

Carolyn F.
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Customer did not leave a comment.

Justin W.
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The best service I have ever had. Would recommend to anyone in need. Could not have had a better experience.

Carrie T.
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Great customer service!

Nicolai L.
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Great customer service. Will be renting from this location again.

Timothy H.
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Customer did not leave a comment.

Shirley L.
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The gentleman met me at the door & took me down to where the trailer needed to be dropped. He unhooked the trailer & I was in & our in just a few minutes! He was very polite, clean cut, & very professional. Both my pick up & drop off experiences were great! Super people to deal with??

Jesse M.
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The truck was very clean and generally the truck was well maintained. The driver's door needs to be adjusted. It took a very hard slam to close and it did not seal out the wind noice.

Daniel K.
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Amazing customer service. Would definitely return for any moving needs I had even if it wasn't the closest center!

Caitlin C.
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it was the best customer service i've had. thank you so much! i will recommend everyone i know to go to you with their needs!

Jamie L.
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Customer did not leave a comment.

Harold A.
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Adam R.
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jack D.
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great customer service

Patrick B.
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Customer did not leave a comment.

ALLEN B.
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The person that we dropped the truck and trailer off to was very warm and friendly. The facility was very clean looking and organized.

Yankston J.
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The manager of the facility has sent me 3 threatening text over a charge - I DO NOT appreciate being threatened when you are holding more than $200 on cards for rentals. I have turned the text over to the local authorities and have disputed the charges with my card company. He allows his dog into the office - plays with the dog while waiting on customers and places priority on "his customers" to the ones waiting in his waiting area.

COLLEEN H.
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The drop off was closed. It would have helped if we had known.

andrew K.
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Customer did not leave a comment.

Courtney D.
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Jeff is absolutely amazing! He stayed late at the location so we could come back and get the auto transport put on. He's the nicest person I've ever met in the U-Haul world, and I move a LOT for work.

Laura M.
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Customer did not leave a comment.

Frederick W.
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Customer did not leave a comment.

Ron M.
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Very nice and extremely helpful.

Jeff M.
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Jeff was very courteous and helpful. Made for a pleasant experience

Brittany R.
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Jeff at this location was amazing!! He made sure that he had everything ready to go for us and got there very early that morning to ensure we were taken care of.

Dylan P.
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U-Haul dude was awesome!

Joe W.
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Customer did not leave a comment.

Jesse F.
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Customer did not leave a comment.

Chris W.
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They were closed but seems like the app worked well to drop off

CONNIE F.
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Road great

harold A.
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Stay open later on week ends

timothy S.
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Customer did not leave a comment.

rachel W.
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Great guy helped us when I dropped off the uhaul!

Jorge H.
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Customer did not leave a comment.

Caleb M.
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Customer did not leave a comment.

Robert H.
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I was charged for 19 gallons of fuel. I only drove the truck 10.1 miles. There is no way the truck only gets .53 miles per gallon. When I called the location to resolve the matter the sales person, Jeff Seaborn, refused to help me. He began yelling at me on the phone, and then he hung up on me. When I called UHAUL customer service the first time, the customer service representative did not bother to get any of my contact information, my contract number, or any other information from me. Her answer to the problem was to connect my call back to Jeff Seaborn at the rental location. When I called UHAUL customer service again, Brenda helped me get a customer action complaint started.

Olunwaseun O.
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Customer did not leave a comment.

Joe W.
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Customer did not leave a comment.

Anthony G. | Reservation |
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When we called, but said that they didn't have room for us. After I explained we went through the uhaul app, he said he would honor it, but we would have to find somewhere else....not very happy.

Marcketta C. | Reservation |
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Experience was perfect. Went off without a hitch

Marcketta C. | Reservation |
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Knowledgeable, friendly and very helpful. Made it a pleasant experience.

DAVID N. | Overall Experience |
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Roger and the staff were friendly and professional. They worked with us and we were very grateful for that. I highly recommend this place.

No reviews have been submitted for this location.

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