Customer Reviews for American Self Storage #3
(U-Haul Neighborhood Dealer)

167 reviews

4400 N Santa Fe Ave   Oklahoma City, OK 73118
(East Side of Street Between NE 42nd & NE 44th)

(405) 427-4537

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 427-4537

4400 N Santa Fe Ave
Oklahoma City, OK 73118
(East Side of Street Between NE 42nd & NE 44th)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MATTHEWNEEMA R. 
Rating:
5.0

Customer did not leave a comment.

JESSE M. 
Rating:
2.0

Hooked it up wrong and caused me to have to sit on the highway for four hours waiting on roadside assistance

TERESA G. 
Rating:
1.0

Bought a moving box for my tv and he didn't give it to me

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

James was most helpful through the whole experience.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
4.0

The area is a little sketch, but the process was easy and the vendor was professional and knowledgeable. If there were more parked rentals, I would have had difficulty parking on the return, but it worked out fine.

GLENDORIS D. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
1.0

The man was extremely rude and not helpful at all he ended up costing me money he was not there at my time of arrival and I was unable to use a phone at the moment to do a check in online so I had alot of issues

Kasey C. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
4.0

The experience overall was good. It would be helpful if someone would have shown me how to open the back up and how to make sure it was secure. If it wasn't for my boyfriend, it would have been difficult for me because this was my first experience driving an uhaul.

Shalanda F. 
Rating:
5.0

Manager at this location is great.

Kenny C. 
Rating:
2.0

I drove the truck 2 miles to my house loaded it, nothing was on to drain battery but it wouldn't start so I had to call the technician to come fix after I tried to call the location which no one answered. Apparently cable was loose but the truck was noisy as well and didn't run great. Not the best experience.

Cara R. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

All of the employees were very kind and friendly👍

MARK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Service was great. We got what we need to rent in a short time.

Alexis J. 
Rating:
1.0

The man that worked here didn't tell me that there was no dolly and I reserved one so that made it to where I couldn't even get all my stuff because it was too heavy. He didn't show me which truck I was getting I had to find it myself. He didn't even get out of his chair for anything at all. He wasn't wearing a mask when I got there and didn't put one on until another customer walked in. He said I wouldn't have to pay a deposit but I was still charged one anyway. Overall not a great experience at all and now I will have to spend even more money to get another truck with a dolly to get the rest of my stuff. He wouldn't let me get a smaller truck unless I paid 200.00 fee and had to drive it all the way back to okc from norman to return it there. Not great customer care at all. I will never use this uhaul again.

NINA V. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Equipment was rusty and hard to use. Tire straps are worn. Should be replaced.

BARON S. 
Rating:
5.0

This storage doesn't have the best security system NO outside gate . No Camera at the back of the facilities. I have been at this storage unit for 8 months and Experience a break in twice so make sure you have insurance The best insurance..

Ebony J.  |  Overall Experience 
Rating:
5.0

Attendant was most helpful and very efficient.. He was very friendly and out going

JIMMIE M. 
Rating:
3.0

Check engine light on plus inside of truck was dirty

Robert F. 
Rating:
5.0

The unit that I was in had a water leak I need to prepare that other than that everything looks great oh my God

GEORGE Y.  |  Overall Experience 
Rating:
3.0

My 2 dozen blankets were not included and I would like a refund ($20) for them.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Trey W. 
Rating:
5.0

The only thing that I wanted to address is: the trailer is way to heavy for one person” how about if you include a JACK for it. That will be nice of you!!! But everything out Excellent”

miguel P. 
Rating:
1.0

Do not rent from this location. Check the hidden fees. Make sure you asked about the mileage.

Omar K. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Dale C. 
Rating:
3.0

This facility is not a full service location. Just a drop off point close to my final destination. No real check in but still the email paperwork showed they had reviewed what I had rented.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Quinneta H. 
Rating:
5.0

Customer did not leave a comment.

Bryson F. 
Rating:
4.0

Customer did not leave a comment.

Brandy H. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Hunter W. 
Rating:
4.0

Customer did not leave a comment.

Dana U. 
Rating:
1.0

Customer did not leave a comment.

Jalil J. 
Rating:
4.0

Customer did not leave a comment.

Paola G. 
Rating:
3.0

I was charged for 3.5 gallons of fuel even though I know I refilled the truck to the appropriate level. I used the gas station less than a mile from U-haul location. I contacted U-Haul today and did not get a hold of the necessary people. I have used U-haul multiple times over my life and have always re-fueled. You can check that yourself. I did this time too; I don't like being charged extra for the fuel.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
3.0

I would prefer to be “walked to the truck” and told how to use it instead of relying on friends to show me how to open and close the back or where to find things. The guy that helped us was very cordial but I just felt like I needed more of a walk through on how to use it.

Andrea H. 
Rating:
5.0

Lynn is awesome.

BRIAN E. 
Rating:
5.0

N/A; perfect experience.

Marshal T. 
Rating:
4.0

THE MAN IN THE OFFICE WAS RIGHT ON TOP OF EVERYTHING. HE WAS ENTHUSIASTIC, POLITE AND GOOD HUMORED. THE TRUCK WAS CLEAN AND READY-TO-GO. THE PAPERWORK WAS A BREEZE AND WE WERE IN AND OUT IN NO TIME. IF NEED BE, I WILL GLADLY USE THIS LOCATION FOR MY NEXT RENTAL. I WOULD HAVE GIVEN AN EXCELLENT RATING HAD THERE BEEN MORE TRUCKS TO CHOOSE AMONG. OTHER THAN THAT...

LAM W. 
Rating:
5.0

Very professional

CLARA S. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
3.0

Customer did not leave a comment.

Sheryl B. 
Rating:
1.0

Absolutely the worst experience I have ever had renting a truck. Ordered online for a simple quick pickup and ended up in this small uhaul office for almost an hour. We reserved a furniture dolly that ended up not being in the truck, called back, and the manager would not give us one because they were closing, so we had to rent one from home depot. The truck computer said it had 3/4 tank of gas, but when we got in the truck it was empty. Charged us an additional $25.00 because of a small amount of dirt on the truck. The truck had been smoked in and cigarettes in the ashtray, it stank so bad...never again uhaul, I will gladly pay more money for one of your competitors to not ever deal with your company again!

Kristina W. 
Rating:
4.0

Schedule your drop off online and make sure you take a picture of the truck when you drop it off. I returned my U-Haul the same day I rented it. I called U-Haul and they texted me a drop off location. Then my card was charged an additional $60 because the location they sent me to was close. I called the owner of the location and she was rude from the beginning. Now I've been attempting to call U-Haul customer service and I've been on hold for 30 minutes. Terrible experience and I am completely unsatisfied. I would tell the next customer to take a picture of their truck when they drop it off.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Keema K. 
Rating:
5.0

The man that helped me was very nice but didn't go over the trailer with me. The tie downs didn't fit over my tires so I had to buy tie downs. None of that was went over with me so whenever I was ready to pull out I couldn't.

Kimberly F. 
Rating:
2.0

Cigarette ash and dirt in the cab. Cab smelled like weed. I ordered blankets with my rental, but nothing was in the back of the truck and nobody was in the store. I was charged 10 dollars for blankets that i never got. When i called for a refund the woman i spoke to said there was nothing she could do... so you basically stole 10 dollars from me. Thanks.

Theodore T. 
Rating:
5.0

Customer did not leave a comment.

alyante S. 
Rating:
5.0

Lynn & Chris were outstanding going well above & beyond the normal scope of service accommodating extensions when the scope of my project changed. Lynn even met me five hours after closing time on Saturday to allow return of the vehicle. I will definitely recommended this location to anyone needing rental trucks in Oklahoma City!

Todd S. 
Rating:
2.0

Office did not know how many gallons the truck held, which meant I couldn't accurately gauge how much gas I needed and ended up wasting 40$. They also did not inform us that there was a mileage limit, and getting to the house and then slightly lost at the storage facility almost made us pay even more for something we weren't aware was even happening. Definitely need to know what the truck and rental entails for future customers, was disappointed in the lack or withholding of knowledge.

Katie S. 
Rating:
5.0

Lynn is very helpful and great to work with! Would definitely recommend!

rebecca P. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE L. 
Rating:
2.0

Office was very small and close, there was only one seat, so when another customer came in, we were all bunched together and operator/manager was an older man that was slow, so we were bunched together longer than we would have liked. Storage unit door was small for the size unit we purchased online. Each unit, regardless of size had the same small doorframe

Tianna C. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Too expensive. Next time I will check with one of your competitors to see if I can get a better deal.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

HARRY R. 
Rating:
3.0

Customer did not leave a comment.

Elfreda J. 
Rating:
3.0

Everything was fine with this location. The problem was with the final price of the rental. I rented the truck for 4 hours locally and was told I put 50 miles on it. I was charged $.89 per mile that wasn't made clear in the beginning. If I would have known it was that expensive I wouldn't have rented the 10ft truck. I feel the price was falsified just to make a buck. I WAS a faithful customer. I will be taking MY business elsewhere. So I can't refer my people to this price gouging company.

Corey W. 
Rating:
2.0

Customer did not leave a comment.

pat B. 
Rating:
3.0

UPDATE THE WEBSITE. Nothing loaded and the whole user experience on the website was horrible. It was slow and froze 5 times. Also, maybe recommend figuring out everything before going to a U-Haul stop.

megan I. 
Rating:
1.0

Price was higher than when truck was reserved. I told the man that was doing the paper work and he could care less. I feel U-Haul done me wrong by the higher price than what I was quoted when I reserved it the eve before.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Great place and service!

jerrad M. 
Rating:
5.0

Len was extremely nice and professional. He greeted me with politeness and kindness and was courteous throughout our entire interaction. He had a willingness to assist attitude and a helpful demeanor. He was focused on delivering a superior customer service experience!

chris M. 
Rating:
5.0

More locations to drop off equipment

Ty B. 
Rating:
3.0

Customer did not leave a comment.

DAVID WILSON H. 
Rating:
5.0

Customer did not leave a comment.

Fady F. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

IRFAN T. 
Rating:
2.0

Errors on contract. Requested a one way rental and drop off location stated it was written up as a return vehicle.

NORA S. 
Rating:
5.0

Customer did not leave a comment.

Jesse T. 
Rating:
3.0

Helpful staff however location a bit hidden as not on main road. Convenient location though as my move was close.

Jessica C. 
Rating:
3.0

This was a small location so the truck selection was minimal, but it the company doubles as a storage unit center as well. The service was excellent and I really appreciated Lynn's thorough instructions and warm demeanor during a stressful time.

SUSAN D. 
Rating:
3.0

When your software or internet connection is down for hours, there should be a system in place to quickly get customers on the road without waiting for IT to fix or walk you thru a backdoor software fix. I am very patient, but this situation makes everyone uncomfortable, especially the Uhaul agent. Maybe a quick one sheet standard form that gets people on the road. The Uhaul agent was very apologetic and very nice, but he was just as uncomfortable about how long it was taking. Customers usual have other people waiting for them to help move stuff, so they are concerned about making them wait as well. Anyone who is moving has set a schedule for the day and any delay in the schedule could potentially change the mood for the day. After an hour, it was obvious the software system was not going to cooperate, so eventually we went to paper anyway. Why wait that long? After 15 minutes, just fill out the form and be on your way.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

sara P. 
Rating:
5.0

Very friendly service and easily accessible to accommodate our needs. Thank you for your time and service.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Ray Lee S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

Horrible customers service.have to return the truck to place of pick up.very expensive.lied to me at the the of reservation

tariq M. 
Rating:
3.0

Customer did not leave a comment.

Cody W. 
Rating:
4.0

Customer did not leave a comment.

Darlene H. 
Rating:
3.0

Customer did not leave a comment.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

GEORGIA M. 
Rating:
4.0

Customer did not leave a comment.

CLAY L. 
Rating:
5.0

The facility is very clean and Lynn, the manager, is super friendly and helpful.

JAMES C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zachary F. 
Rating:
3.0

review condition of uhaul truck with the customer. the agent at this location failed to review condition of truck with me

Mike W. 
Rating:
5.0

Customer did not leave a comment.

alan G. 
No reviews have been submitted for this location.

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