The new system of checking In and out on your cell phone was a pain in the rear. I could not confirm my location even though I followed your directions to allow location services for U-Haul. I had to call support and wait on hold for approx 30 minutes. When we finally got the truck and to our destination, the truck did not have the appliance dolly or the moving blankets we had requested. We did without. Then when I returned the truck it was late at night and I had additional issues with the app and had to call support again and she led me through the check out procedures which included getting out of the truck taking pictures of the cargo area, the cab itself , mileage and fuel level. All of this was frustrating as it was 1am and the location was not in a good area of town and I was by myself. It took a week for the correct charges to be charged to my bank account.Tressa M.
Customer Reviews for American Self Storage #9
(U-Haul Neighborhood Dealer)
Oklahoma City, OK 73107
(Just South of 10th St on the West side of Meridian Ave)
Services at this Location:
- Monday - Friday:
9 am - 1 pm / 2 pm - 6 pm
9 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Old lady in front office wanted to mark uhaul as stolen when I was only an hour late. Prices are ridiculously high. Wouldn't recommend or rent from them againEDUARDO J.
Customer did not leave a comment.James C.
Customer did not leave a comment.GRORGIA M. | Overall Experience
Amy was Absolutely Amazing!!! Professional and Courteous! Amy quickly processed my paperwork and had me on my way in no time. Amy is truly an asset to your Company! I highly recommend this Uhaul location and will encourage my friends and family to rent here! Thanks Uhaul and Special Thanks to Amy!VADA B.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.ELI S.
Customer did not leave a comment.Earl A. | Overall Experience
Customer did not leave a comment.SHAKITHA J.
Very tight parking areaBRADLEY B.
I had a storage unit at American for most a year and never had any problems. All staff very nice. I will recommend them to my friends.ruthann h. | Overall Experience
I would not recommend this storage place due to the fact it is RAT/MICE INFESTED i had to throw away Furniture, Clothes, and other belongings due to the RAT/MICE URIN/DROPPINGS was all over my belongings I am having to hire a Attorney to get my belongings replaced and the Area Manager told me she would take care of it if worse come to worse she has failed to call me and update me on the situation so now I have to take legal action meeting with my Attorney at 1:30pm today DO NOT STORE YOUR BELONGINGS AT THIS FACILITY IT IS RAT INFESTED THEY DO NOT CARE AND SOON AS YOU PULL IN THE FACILITY HERE THEY COME ON THEIR GOLF CART BEING NOSYCharlene F. | Overall Experience
Customer did not leave a comment.Edwin M.
Customer did not leave a comment.steven S.
Great experience. Ashley was a tremendous help in making our move easier. Everybody hates moving but her willingness to call me back and get me reserved and answer all of my questions was more help than I began to expect from uhaul. I called several vendors in the area all of whom were too busy to assist almost made me pay extra money to rent a truck from a rental car company. Because of her proactive attitude I am now going to be using uhaul anytime I need anything moved.ANTHONY E.
Customer did not leave a comment.Ashley O.
Efficient and quick drop-off service. Thanks!Tolulope O.
Very friendly. Well versed. Hard to improve from the top.David C.
The lady in the office was awesome very quick to get me on loaded and back on my way. If I need storage which I think I met in the near future I am going to go there to get my storage needs taken care ofDavid A.
Customer did not leave a comment.Ashleigh B.
Customer did not leave a comment.Chelsia K.
Customer did not leave a comment.Donald J.
Customer did not leave a comment.Oyeyemia A.
Ashley at American Self Storage #9 is great. She really goes the extra mile for top customer service. I would recommend to anyone.Duane R.
Customer did not leave a comment.Charles F.
Totally GREAT REP! She was very helpful and knowledgeable. I will definitely use her location for all of my Uhaul needs.Kevin S.
Customer did not leave a comment.City O.
The only thing I would change is that when I made my reservation the person I talked to did not tell me that I haul location closed at 1 pm. And I almost missed them.deanna W.
Customer service representative Ashley has shown excellent customer. Very friendly making sure everything was exceptable as far renting the storage/ rental truck. 5 stars for this storage facility.Jessie J.
Customer did not leave a comment.Richard M.
Ashley did an awesome job! She went above and beyond my expectations! Keep doing outstanding service! Thank you so much!Kristina A.
Ashley is an amazing employee. I cannot say enough good about her. She goes above and beyond in every single area to provide outstanding customer service.Jonna R.
Ashley was great to work with. She is friendly and helpfulKATHY M. | First Impressions
Customer did not leave a comment.Kathryn B.
Ms Ashley was extremely friendly as well as very helpful. She knew her job and delivered the service smoothly. Would definitely recommend.tarik S.
The interior of the cab of the truck was filthy, if there had been another truck available I would of insisted on a different truck.Bruce G.
Give Ashley a raise. Seriously. I haven't had that quality of customer service in some time. She actually CARES about the needs of the customers. I had to call her four different times to ask different questions. There was ZERO hint of her being annoyed but she was very kind and patient. THIS woman is worth her weight in GOLD to your business. Take REALLY good care of her! I will not deal anywhere else in the future. Thank you.Donna B.
Miss Ashlee was very helpful and answerwdj*mmTom C.
If you have a scheduled pick-up time assure that employee is able to assist the customer.Ashleigh V.
Customer did not leave a comment.Cindy H.
Customer did not leave a comment.Braven D.
Ashley is great always smiling, made sure all my questions were answered and this an easy process. Thank you so much!JERRY P.
Customer did not leave a comment.Matt O.
This location is very small with little room to enter or exit off of a pretty busy street.Jack P.
Customer did not leave a comment.Jerry S.
Getting the u-haul was great! Ashley was great!SHANA L.
Think Mileage Rate A Little High..And I Know It Used To Be 24 Hr. rental's. Other rental Places Give First 50 mi. Then $$ After That..From America Self Storage Ashley The MGR. Referred Me To Contact U Haul For My Moving Needs, Very Helpful .Judy B.
Customer did not leave a comment.DJ J.
Customer did not leave a comment.Tracy W.
I don't think you can get any better!!CLYDE M.
Customer did not leave a comment.Janice S.
This is the best customer service I ever received. I rented a van online for a long, one-way trip after striking out being able to find anyone to help at two other OKC locations; only to find out when I arrived at this location that vans and pick-ups are available only for round trip rental. Quita Lee graciously assisted me every step of he way in securing an alternative, and was very generous of her time and expertise. I'm sorry I couldn't rent the van, because it was brand new and looked like it would have been a lot of fun to drive. This is a friendly, clean, helpful location and I highly recommend it.Theodore K.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.richard W.
Customer did not leave a comment.MICHAEL H.
I messed up and reserved a truck for the wrong weekend. Uhaul made it right. I appreciate it.William H.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.MALAIKA K.
It took 45 minutes to pickup U-Haul and there was no one in line in front of me. U-haul was given to me with nearly an empty tank of gas. U-haul truck itself had a leak around the windshield, which resulted in me getting slightly wet while driving through the rain.CHARLES B.
The manager is outstanding. She provides excellent customer service along with speedy in and out. Thank youSCOTT A.
Actually nothing at all, because the lady working at that time is a very well informed and friendly sales person, meaning no real improvement necessary whatsoever. I was very pleased with this person at the location of pick-up, All American, true.Jeff H.
Pickup location was fine. Dealing with reservations dept. was a nightmare though. I was not given my 26 foot truck i reserved 2 weeks prior and was given a 14 foot truck and had to make multiple trips to get everything i needed moved. I was not notified of the lack of vehicle until 1 pm the day before my 8 am pickup time. That is less that 24hours before i was initially scheduled to move. Christie in reservations helped and took care of compensating me for the huge inconvenience.Don D.
Customer did not leave a comment.JANICE B.
Fix the website so that it can handle more traffic. I was at two different locations and both of them were having to call support because they couldn't get through on the website.ILEA S.
Very professional, organized and awesome customer service.ROBERT B.
The person assisting me was very courteous & friendly.Randy O.
Customer did not leave a comment.Jim M.
Robert was incredibly helpful in helping us move the U-Haul out of the lot and made the transition very smooth.EVA S.
Customer did not leave a comment.Barbara F.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Judith R.
The manager was very helpful and courteous with this rental.PATRICK S.