Customer Reviews for American Self Storage No 2
(U-Haul Neighborhood Dealer)

118 reviews

201 W Memorial Rd   Oklahoma City, OK 73114
(Located next to TLC Nursery just West of Santa Fe)

(405) 241-9447

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 241-9447

201 W Memorial Rd
Oklahoma City, OK 73114
(Located next to TLC Nursery just West of Santa Fe)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The woman that ran the front desk was super friendly and helpful will definitely return to this location!!

Jesse B. 
Rating:
5.0

Very helpful and knowledgeable. Great teamwork. I waited last minute to find a dolly. Member went and found a dolly for me and checked into system so I could use, very last dolly. Thank you!

ROBYN R. 
Rating:
5.0

All in all this location was decent, the property manger lady was very friendly and helped me execute everything in a timely manner, will definitely use this location in the future

MONTREAL D. 
Rating:
5.0

Customer did not leave a comment.

MARGARET C. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH I. 
Rating:
3.0

Only problem we had was that the site is inside a storage facility with not much room to maneuver a truck and trailer.

kenneth W. 
Rating:
5.0

Mark Livingston is an amazing salesman and manager.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MADISON C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa T. 
Rating:
5.0

I think Liz went above and beyond to help me with my storage unit. She is GREAT.

Kent N.  |  Overall Experience 
Rating:
5.0

Always kept and I on things. I forgot to lock my unit once and the staff saw it and put on a lock to keep it secure. Always helpful.

BRENDA B.  |  Overall Experience 
Rating:
1.0

No one was there? It was during office hours and not a single person was there

SAMANTHA P. 
Rating:
5.0

Customer did not leave a comment.

ROSS P.  |  Overall Experience 
Rating:
2.0

When we arrived there was a gate , we had no code to enter . So we called the number on my paperwork , it went to voice mail . It was 9 am so staff should have been present . Someone who had a storage unit opened the gate . Then we parked , unhooked the trailer . I went to the office and a young lady was present and did help at that point . Not a pleasant experience

connie H. 
Rating:
5.0

Customer did not leave a comment.

Joyce B.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. We really appreciated how easy the move in and the move out was. We worked with different ladies and they were all wonderful. We will recommend this storage facility.

Jamie C.  |  Overall Experience 
Rating:
5.0

Liz did an amazing job and went over and above to make sure I was well taken care of. I will definitely recommend this location to friends in the area. Great customer service A+++

Heidi B. 
Rating:
5.0

If you are looking for a place to store your valuables and just need a little extra room, American Self Storage is the best place! Being a military family we've used many storage facilities, by far American Self Storage was/is the best! They exceeded by being safe, well lit and communicative anytime we had a question.

SANDRA G.  |  Overall Experience 
Rating:
5.0

Facility is pretty old and the driveways between the buildings really need repair. The staff has always been very courteous, respectful and helpful.

TERRY G.  |  Overall Experience 
Rating:
5.0

Easy to use mobile features. The map was a great addition. Helpful staff.

John P. 
Rating:
5.0

Jason was so understanding of me keeping the truck so long. It is only me and my special needs sister, so most of the time it was in my driveway as I loaded (and loaded and loaded....)! I would definitely recommend this location and Jason to anybody needing a Uhaul or storage unit. This is one owner who really does care about his customers and puts them first!!

Diana B. 
Rating:
5.0

I called ahead to let them know it would be evening before i was able do drop off my trailer. They were extremely helpful.

Scott G. 
Rating:
5.0

Could not for anything or anyone to be better. Thank you for doing an amazing job.

John L. 
Rating:
5.0

Customer did not leave a comment.

Sara J. 
Rating:
1.0

The guy wasn't even there when I showed up at my reserved time. I beat on the door for 5 mins then called before deciding to show up. and he didn't do a pre inspection with me. I got no paper work and after returning the truck he tried to charge me $114, $110, then $89 after he had already charged me $39. I only used the truck to pick up a bed n 2 night stands in the city. I'll never rent from this place again

Lauren J. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
3.0

Mover help that I scheduled and paid for did not show and turned their phone off.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Abulfaz H. 
Rating:
3.0

Customer did not leave a comment.

Elgie D. 
Rating:
3.0

Customer did not leave a comment.

ANGELA G. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Overall we are VERY upset with the overall experience with uhaul. Not with this specific location, the experience. We have been totally screwed out of money and time and I would appreciate a call back from a manager to discuss. 405-990-6737

kristina L. 
Rating:
5.0

Service was above customer expectations

Christine L. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
3.0

Manager was Great! However, the Van was less than 1/2 tank of fuel-NBD really, windshield was covered in dead bugs, and warnings for both Oil Change and Tire Pressure ON. RESIDENT MANAGER would be only reason to Go back to this location.

Richard B. 
Rating:
5.0

Jason is always friendly and most helpful.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

The manager was extremely helpful with completing the paperwork and picking up the trailer.

Eric P. 
Rating:
5.0

Great customer service and convenient!

Alfonso P. 
Rating:
5.0

Customer did not leave a comment.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Meredith I. 
Rating:
5.0

Customer did not leave a comment.

SHENA M. 
Rating:
3.0

I had a horrible experience with the on line pick up process. Used it before in Grapevine and it went OK, but at this location took me almost 45 minutes to get the truck. At one point, was asked for an additional contact, or a passport...very confusing. Eventually worked through it, but a very poor experience. Probably not the location's fault, but that's where I experienced it.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Elgie D. 
Rating:
5.0

Excellent service

Vivien H. 
Rating:
2.0

Picking up with the phone was a real pain and dropping off in the dark was too. We had kids with us and I felt like it took too long. Also charged me for safe move of which I declined at least three times.

Rachelle S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
1.0

I rented 25ft and 15ft trucks. The day of moving, we realized we needed bigger trucks so I called to exchange the 15ft for a 20ft (that was after filling it up with gas!) They did not tell me that I had to return the 15ft truck to the same rental even though it was all in the same city, also the 20ft was only available in a different part of town so we had to go there to get it. I assumed I could just drop off the 15ft for a 20ft since we had NOT left the city yet. They said because of that I could not get my FULL refund and it was considered a "trip" . TERRIBLE communication and bad form as far as I'm concerned. Will not recommend U-Haul after that.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
4.0

Staff was ready and expecting me when I arrived. Everything was in order and I was out the door quickly with all my questions answered.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Great staff, very easy to with.

Jaimie G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
2.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Jason was very helpful and got me a great deal on a round trip. Vehicle ran great too. Will use them again if I ever need another Uhaul.

CLOUD H. 
Rating:
4.0

Bill was $50 more than quoted!???

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

awesome customer service throughout the experience

Cody B. 
Rating:
5.0

Truck had check engine light and low tire warnings all trip (not until on highway).

Brian L. 
Rating:
5.0

Excellent customer service, will use again if needed.

Chad B. 
Rating:
4.0

Customer did not leave a comment.

Patty T. 
Rating:
5.0

Customer did not leave a comment.

Jared F. 
Rating:
5.0

Jason was very professional and helpful.

Terrell R. 
Rating:
3.0

Customer did not leave a comment.

dustin O. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Candice T. 
Rating:
4.0

Customer did not leave a comment.

Junaid M. 
Rating:
4.0

Customer did not leave a comment.

Pamela H. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
4.0

Customer did not leave a comment.

zane H. 
Rating:
5.0

Nothing great customer service

Lakesha M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

First time location had ever done a contract with all new staff.

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Gretchen K. 
Rating:
3.0

Customer did not leave a comment.

Aaron L. 
Rating:
3.0

Truck had a loose sideview mirror, making it difficult to see things on passenger side of truck. Also, windshield wipers were old and made horrendous noise.

Carl B. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The young man who rented me the equipment was very courteous and explanitory as to how to return it if after hours. Overall a great experience.

elethia L. 
Rating:
4.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Great location, easy access, friendly knowledgable staff. Highly Recommend!

MICHAEL F. 
Rating:
5.0

Excellent staff at location. Very helpful and courteous. Thanks U-Haul.

Anthony T. 
Rating:
5.0

Now waiting on return of deposit

Vernon G. 
Rating:
4.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Great folks, perfect location

Brian L. 
Rating:
5.0

It was hard to park the 20 ft trailer after hours due to the amount of vehicles in the parking lot

Austin D. 
Rating:
3.0

Customer did not leave a comment.

tom J. 
Rating:
4.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

KYLE M. 
Rating:
5.0

Very simple process. Will utilize again when the need arises.

BOBBY S. 
Rating:
4.0

Very friendly and thorough.

luke M. 
Rating:
5.0

Keep Jeremy, great customer service skill set. He was willing and able to do and assist where ever he was needed!

ALFREDA F. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

Very nice and capable young man hooked up the trailer.

jack W. 
No reviews have been submitted for this location.

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