Customer Reviews for American Storage Systems
(U-Haul Neighborhood Dealer)

1,211 reviews

330 Pony Farm Rd   Oneonta, NY 13820

(607) 432-7870

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(607) 432-7870

330 Pony Farm Rd
Oneonta, NY 13820

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SEAN L 
Rating:
5.0

Customer did not leave a comment.

ALISON S 
Rating:
5.0

Customer did not leave a comment.

RYAN B 
Rating:
5.0

Barb was a delight to work with, and made a stressful situation much more manageable.

MARK R 
Rating:
4.0

Friendly service

ANTHONY C 
Rating:
5.0

Customer did not leave a comment.

DAVID Z 
Rating:
4.0

Customer did not leave a comment.

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C 
Rating:
5.0

Customer did not leave a comment.

JUDITH L 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

JANET B 
Rating:
5.0

Customer did not leave a comment.

PATRICK B 
Rating:
5.0

Customer did not leave a comment.

ANDRZEJ B 
Rating:
5.0

The woman that checked me in and helped me I believe her name was Barbara was wonderful. Very professional helpful kind. Easy to work with great experience one of the best I have ever had with a U-Haul.I’m

Wendy C 
Rating:
5.0

Nothing barb was great

FRANCIS S 
Rating:
5.0

Tell me to take picture of odometer and fuel gauge before dropping keys in the box

TRACY A 
Rating:
5.0

Five stars to the customer service lady at the desk. She is very knowledgeable and has a fantastic attitude. She is a multitasker and treats all of her customers very well. Whatever you are paying her, it’s not enough.

PRISCILLA E 
Rating:
5.0

Great folks

RONALD C 
Rating:
5.0

Customer did not leave a comment.

Lorraine P 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J 
Rating:
5.0

Please see the review I left for U-Haul location at 330 Pony Farm Rd., Oneonta, NY. It's an A+++ review.

ORLO W 
Rating:
5.0

Customer did not leave a comment.

DONALD L 
Rating:
5.0

Very friendly personal. The equipment in good and clean condition. I am recommending this location.

ROXANA T 
Rating:
3.0

There was only 1/2 tank of gas, when we picked it up.

Joshua G 
Rating:
5.0

always at ease at this Uhaul location. Barabara gets it done and gets it done personable and right. I won’t go anywhere else. Thanks again!

ANGELICA P 
Rating:
5.0

A++. Another great experience and will be my go-to location for U-Haul rentals.

BENJAMIN M 
Rating:
5.0

Customer did not leave a comment.

GOKHAN Y 
Rating:
5.0

Customer did not leave a comment.

CARLOS L 
Rating:
5.0

Barb is the kindest, knowledgeable and professional woman. I had a very difficult situation come up with my delivery and she assisted me with ease and EXCELLENCE. Im grateful for her kindness.

SANTA D 
Rating:
5.0

Excellent transaction from start to final destination where the receiving UHaul has also been excellent in all our previous needs.

LEO J 
Rating:
4.0

Customer did not leave a comment.

GARY C 
Rating:
5.0

Customer did not leave a comment.

RONALD S 
Rating:
4.0

All good

GERALD D 
Rating:
5.0

Very knowledgeable and well spoken and professional Barb is awesome

Richard R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

I am extremely happy with the service I received. Representative was friendly and professional. The vehicle was clean and ran well.

ERIC W 
Rating:
5.0

Nothing

JAMES R 
Rating:
5.0

Great experience.

SAMUEL C 
Rating:
5.0

Service great. Price right. Equipment ready quickly and on short notice. All well.

DAVID J 
Rating:
3.0

Customer did not leave a comment.

SHAWN P 
Rating:
5.0

The clerk was very knowledgeable, friendly, and helpful. I was very pleased with the experience.

RICHARD E 
Rating:
5.0

Customer did not leave a comment.

KEVIN C 
Rating:
5.0

Customer did not leave a comment.

JEFFERY E 
Rating:
5.0

American Storage Systems is a great place to use for my U Haul rentals. Spotless, convenient, affordable and Barbara was wonderful to work with. I would recommend this location to anyone.

PATRICK J 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
4.0

Excellent service!! My attendant was friendly, knowledgeable,and did an excellent job!

TYRONE T 
Rating:
4.0

Customer did not leave a comment.

DONALD E 
Rating:
5.0

Customer did not leave a comment.

ROSE L 
Rating:
5.0

Excellent service and great location convenient to parkway

CRAIG R 
Rating:
4.0

Customer did not leave a comment.

Courtney F 
Rating:
5.0

Customer did not leave a comment.

juanita f 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Barb is amazing! She was so fast, friendly and efficient.

Rebecca W 
Rating:
4.0

Barb was as awesome as ever. Quick and easy in and out rental.

SANDRA I 
Rating:
5.0

It's availability made life much easier for me. Excellent location. Staff exceptional.

Douglas K  |  Overall Experience 
Rating:
5.0

Great uhaul dealer.

PETER P 
Rating:
5.0

Why is so difficult to get a trailer to tow. Never seems the tow vehicle or towed vehicle meet the standard

Paul G 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Very helpful all along the whole process - a good experience! Driver especially appreciated video while in Reverse.

Kristina T 
Rating:
4.0

Customer did not leave a comment.

Alexandria J 
Rating:
5.0

Nothing that I can think of.

PETER P 
Rating:
5.0

Customer did not leave a comment.

michael p 
Rating:
5.0

Barbara manages and represents U-Haul with a professional and congenial manner. I am a return customer since Barbara has managed this location. Thanks, Barbara.

Marjean o 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Thanks for the friendly service!

Scott E 
Rating:
5.0

Great job every time.

Timothy S 
Rating:
5.0

Customer did not leave a comment.

Douglas K 
Rating:
5.0

Barb is the best! Above and beyond her duties to be helpful and kind.

James M 
Rating:
5.0

Customer did not leave a comment.

Steve H 
Rating:
5.0

Barb is amazing! So caring and excellent! Her business neighbor Chris from Directive (a good friend of mine) referred me to her. I rented a trailer for my motorcycle but unfortunately the cables didn’t work so she had another option for a closed in trailer for the same price! I got my bike fixed early and I would suggest this U-Haul establishment to other people!

Megan R 
Rating:
4.0

Customer did not leave a comment.

CARLRICHARD S 
Rating:
5.0

My experience Barb H at UHaul store was pleasant and friendly. Barb was very knowledgeable and helpful not just the first weekend I rented but also again the following weekend !!

Tina D 
Rating:
3.0

The guy never completed the equipment return. I had to call to get them to complete the return.

Clayton B 
Rating:
5.0

Customer did not leave a comment.

Nathan D 
Rating:
4.0

Customer did not leave a comment.

J M 
Rating:
5.0

Nothing. Everything went very well

JOHNC M 
Rating:
5.0

Barb was amazing and so funny.

Kuytim R 
Rating:
5.0

Another great rental experience - Staff very helpful and friendly

DARRIN L 
Rating:
2.0

The counter person James was very rude. He wouldn't help with a problem i had just told me tuff look .i asked him for a different trailer and was told he didn't have time for it. He also changed me for a extra day.

Michael V 
Rating:
5.0

I returned the trailer after hours so no staff on site. Facility easy to navigate and plenty of drop off space available.

DARRIN L 
Rating:
5.0

nithing

rodger m 
Rating:
5.0

Awesome service and ease of processing.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

donald h 
Rating:
5.0

Customer did not leave a comment.

Douglas K 
Rating:
5.0

Superlative customer service. Thank you Barb.

david h 
Rating:
5.0

Great Service!

Charles B 
Rating:
5.0

I’ve rented from several storage facilities since 2010. My experience with American Storage Systems has been exemplary. Manager Barbara Hazen (BARB.HAZEN@comm-innovations.com) is a treasure. Her knowledge & expertise were extensive. She made my very difficult transition & move much easier. Aside from that, she has a great personality & a no nonsense approach that make the conditions of renting a unit very clear. It has been pleasure renting from her over this past decade.

HARRY C  |  Overall Experience 
Rating:
5.0

Nothing barb was great

Frank N 
Rating:
5.0

The lady that helped me was great! Super friendly and great to talk to!

Aaron M 
Rating:
4.0

Customer did not leave a comment.

Randolph W 
Rating:
5.0

Customer did not leave a comment.

Barbara D 
Rating:
4.0

Everything was very easy at turn in. Very cordial. Will rent again. Very good experience overall

Francis T 
Rating:
5.0

Customer did not leave a comment.

Raymond E 
Rating:
5.0

Customer did not leave a comment.

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

Sherry M 
Rating:
5.0

Always super friendly service

Boudewijn S 
Rating:
5.0

Anytime I needed anything they were always super friendly and helpful

Charles F  |  Overall Experience 
Rating:
5.0

Great folks!

LEBARON B 
Rating:
5.0

Amazing Customer Service! Great place!!!

Rhealeen O 
Rating:
2.0

Clear the parking lot when it snows. No one there at the time of drop off

Richard W 
Rating:
5.0

Barb was extremely helpful and very eager to help us in any way she could. I hope she stays with your company for many years to come. Jim Ash

James A  |  Overall Experience 
Rating:
5.0

We could not have been more satisfied. Barb took care of everything. She is amazing and I would highly recommend your facility and I cannot thank Barb enough for all of her help and caring. Thank you again.

Frank T  |  Overall Experience 
Rating:
5.0

Barb was the greatest employee you have there. She took care of my wife and I. I would recommend your facility to everyone. Thank you for all that you do. ❤

ENFORCER T  |  Overall Experience 
Rating:
5.0

The unit was perfect and every employee is extremely helpful, friendly and knowledgeable. Will rent there again when I need storage. Best in Oneonta!

Wendy M  |  Overall Experience 
Rating:
5.0

Barb has always been tremendously friendly and helpful. We will be back in the spring to park our camper in the secure lot. Have a good winter!

David B  |  Overall Experience 
Rating:
5.0

The manager was incredible. I will recommend this facility with 0 reservations.

Donald L  |  Overall Experience 
Rating:
5.0

I parked my T@b trailer at this facility over the winter. It is in a great location. I will continue to use this facility as long as they have room.

Mary T  |  Overall Experience 
Rating:
5.0

Was very satisfied with both the facility and my interactions with staff. Barbara is a great person for working with people. Both friendly and professional.

Melita B  |  Overall Experience 
Rating:
5.0

Haven’t moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I’m comfortable with what I see so far. Josh was very helpful.

John M  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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