On site staff were very nice and professional but I originally booked Cooperstown and was confirmed then it said I had to go all the way to Oneonta which is 30 miles one way from my place. I am paying mileage so they agreed to give me 30 dollars credit which I did not receive and have to apparently call corporate to fight for. I don't have time for that and shouldn't have to. I also booked a furniture dolly and furniture blankets and they were not available. The truck was left on E with 6 miles left before I ran out of gas. I was given a fuel credit but that was not great for someone who doesn't know the area. Again the man at the desk was very nice and pointed me in the direction of the nearest gas station. Lastly the cab of the truck reeked of cigarettes and a musty odor. I do not smoke. I have used uhaul so many times and have been dissatisfied but this was not a good experience.Vanessa P.
Customer Reviews for American Storage Systems
(U-Haul Neighborhood Dealer)
Oneonta, NY 13820
Services at this Location:
- Mon: 8:30 am - 5 pm
- Tue-Wed: 8:30 am - 1 pm
- Thur-Fri: 8:30 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: 9 am - 12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
have some type of mechanism to help lift the tongue off the trailer ball .mike S.
Office Manager was friendly, helpful and made it a simple transaction!Patricia L.
Barb is the G.O.A.T!Vanessa P.
Customer did not leave a comment.Courter S.
The Manager (Barb) at this location is awesome. So very pleasant and helpful.Victor M.
Absolutely nothing! It was a great experience from people who go the extra mile for their customers.FRANK M.
Excellent experience all around, from the time we reserved the vehicle to the time we returned it. Barb was very professional and helpful. I will definitely recommend her business to my friends and call her again when it's time to move my son again.anita E.
The gentleman behind the counter was filling in and was very gracious and made sure we where all set up for our trailerBen P.
Customer did not leave a comment.larry M.
Customer did not leave a comment.BRANDON W.
Awesome person running this locationBRENDA S.
Customer did not leave a comment.jeffry C.
I originally was supposed to pick up my uhaul in Unadilla. There was no one there to assist with this and I specifically requested to pick up with a person and not the phone app. After the place that called me to tell me where to pick it up I was able to go to Oneonta. This was about 40 minutes from me. So while trying to move I am driving very out of my way. When I got to Oneonta the lady was very nice. She told me I'd get $50 off my rental for my troubles (which I didn't receive). She also asked me where I was moving. When I said Canandaigua she told me to drop the uhaul off there and not in Farmington as it's closer. I did just that. Since I listened to what the uhaul person told me to do, it never got finalized. This was back on July 22 this all started and was just completed September 2. I have been on the phone and online contact with uhaul many different times for hours for this to finally get resolved. This experience has been horrible.Kelsey C.
We love BARB!Vanessa P.
Customer did not leave a comment.Glenn I.
Customer did not leave a comment.Henry W.
This location is the cleanest, most organized location I have ever used. Barb is the kindest most helpful personVictor M.
Customer did not leave a comment.Jim F.
The truck was clean, but I don't think it was well maintained. I'm not a mechanic by any means, but it seemed to me that the engine ran especially rough and the brakes didn't work as I thought they should. These things were only exacerbated when the truck was loaded. I adjusted my driving to these things and took a much longer route as a result to maximize my chances of safety should there be a problem. Just for the record, I have driven trucks this size before. So, it's not that I'm not used to driving a vehicle of that nature.Annette H.
location too far from the city Try to bring in to the city and make it easily accessible to customersKennedy A.
Customer did not leave a comment.Mark M.
Barb is the best. On her game as always. Highly recommendedPatrick B.
Barb is friendly and knows her equipment. She makes the experience quick and painless. Since moving is always a little stressful. Have used all the locations in town and this is the most clean vehicles , friendly and efficient process. Over the last years I've only gone to this location. Save yourself some stress and go here.Ann marie M.
They were friendly and helpful, by far best u haul experience we have hadBRENDA S.
Barb is on her game. Effortless pick-up and drop-off procedures. Highly recommend this locationPatrick B.
Barbara was so wonderful, this was my first time renting and she made the process seamless!! So friendly and helpful!! Returning was just as easy!!Kim V.
Not an improvement, just some praise. Barb was amazing! Her customer service unmatched from her consistent communication to her kind demeanor. I would highly recommend renting from this location.Nicholas W.
No to little cell service in the parking lot therefore making the online check in and return a lengthy process, recommend free wifi into the parking lot to allow customers the ease of these transactionsMATTHEWR S.
Nothing at all, everyone was wonderful and helpful,mary B.
Barb Hazen was most excellent with the services she provided. Went out of her way to find me a storage unit and made sure I had the right equipment. Very friendly would definitely recommend to othersDaniel V.
My experience with U-Haul at American Storage Systems was flawless and their agent Barbara gives excellent customer serviceKathleen H.
Customer did not leave a comment.Margaret G.
Barb was awesome! Extremely helpful and friendly!Timothy J.
Customer did not leave a comment.Carson R.
There is really not much u can do to make the experience any better. Barb and her staff where friendly, professional and knowledgeable. The transition into the rental truck was excellent.Joseph P.
Customer did not leave a comment.Darlene I.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.Alexandra D.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.Erin S.
I dealt with Chris initially and then Barb. They both couldn't have been nicer. Barb provided information about the truck we were renting, answered any questions we had and it was obvious to us that she really enjoys what she does and makes the rental experience a very positive event. Our group (sidney center improvement group) will definitely rent again and will be renting from American Storage Systems because of the care and kindness provided by Barb and the respect she has for her employees and her customers.Marie S.
Customer did not leave a comment.Thomas S.
We could not have been more satisfied. Barb took care of everything. She is amazing and I would highly recommend your facility and I cannot thank Barb enough for all of her help and caring. Thank you again.Frank T. | Overall Experience
They were great. Helped with hook up, did the safety check and we were out the door in less than 20 minutes.SUMNER B.
Barb and her team run the best UHAUL location I've rented fromâ€¦ and I've rented from many. They really care about their customers!Adam B.
I had $147 taken because of a â€œuncommonâ€ bank as a safety precaution. I was supposed to get the $72 dollars back as it was a deposit. I was told it would be back in my account the following morning. I am still waiting.Garrett I.
Customer did not leave a comment.Todd H.
American storage systems was helpful, patient, and great to work with. The uhaul website should be updated to not include closed locations. In addition, when the location is changed based on availability the reservation should be updated with the new location. I spent a good deal of time driving to the wrong closed location.MARGARETC W.
Friendly and responsive. The best way to do business. Thank you!adam N.
Customer did not leave a comment.Justin O.
Awesome, very helpful and kind.Victor M.
Customer did not leave a comment.danile K.
I came back again, had more to move â€¦ would not go anywhere else but this location .. they take such good care of you. Thank you all again! :) Especially Barabara!Angelica P.
Barb was amazing! sh e is so friendly, personable and accommodating. We will be using this service again.Heather M.
My first time renting a trailer. Barabara helped me figure out what I needed, set me upâ€¦ made it all easy. Thank goodness for her. I would recommend everyone to go to this location, Barabara is the best! Thank you.Angelica P.
Customer did not leave a comment.Curtis A.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Gabriella S.
First I would like to say how great customer service is...Chris walked us through step by step over the phone in holding this reservation but the woman at the actual office, Barbara, she is fantastic! very courteous! very cheerful!! all around a great representative ..both Chris and Barbara are a big asset to this company we've dealt with very many people and we were happy with speaking with Chris + Barbara This place and its trucks are great... .Much Cleaner that many other uhaul we have used in the past... We will definitely always use this U-Haul at Pony Farm Road in Oneonta I will definitely recommend to all our friends and family in the area that would need U-Haul...... Thanks Again ......M&M...Matthew B.
The mobile pick up was difficult due to cell service at the location, had to walk around parking lot to get enough service to complete pick upMatt S.
Nice staff and customer serviceChris M.
Customer did not leave a comment.David H.
Customer did not leave a comment.Tricia B.
All was Great Staff excellent, the Biggest problem was the Tires on the Trailer were not PROPERTLY Inflated after loading the Trailer they were Squatty and had fishtailed until i could get to a Gas station to fill them to the proper inflation one tire was not even reading on the Gague...Bryan K.
Barb is heaven sent!Sharon B.
Customer did not leave a comment.vincent B.
Customer did not leave a comment.Diana K.
Barb was super exceptional throughout the booking & pickup process, what a blessing!sue C.
U-Haul would do well do have representatives such as Barb in all of their offices. She was professional, friendly, and very helpful.William S.
Customer did not leave a comment.Laura G.
Customer did not leave a comment.Jake B.
Excellent customer service, went far to accommodate me even though I encroached on their lunch break. Very much appreciated!Thomas K.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.William M.
Barb was so helpful through the whole Process!Joan L.
Customer did not leave a comment.THOMAS T.
Customer did not leave a comment.Jeremy C.
Customer did not leave a comment.Donna B.
Barb was very nice and very helpfulRonda H.
Fantastic Service! Barb went above and beyond to help me. Thank You!RONALD R.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.Kristina S.
Friendly fast courteous service.Jim R.
Barb was exceptional!Curtis B.
The staff was great. Very kind and quick overall great experience.MUHAMMEDALPEREN D.
I had a pleasant experience. Staff at the location were friendly and the equipment was prepared as expected. I was caught in a snow storm on my way to return the van and U-Haul customer service extended my return time to accommodate the uncontrollable event. Great, consistent and considerate service.LYNDEL J U.
Barb is an absolute gem! She answered my many phone calls and questions like a champ without getting frustrated. Will be renting again soon.CHAD R S.
Customer did not leave a comment.Autumn A.
The u haul company needs to Make sure the place is open and the vechile you rented are available.DAISYLOIS L.
Barb was the greatest employee you have there. She took care of my wife and I. I would recommend your facility to everyone. Thank you for all that you do. ❤ENFORCER T. | Overall Experience
Customer did not leave a comment.SPENCER I B.
Customer did not leave a comment.JANICE M.
The unit was perfect and every employee is extremely helpful, friendly and knowledgeable. Will rent there again when I need storage. Best in Oneonta!Wendy M. | Overall Experience
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.James F.
Your representative was excellent at Oneonta, above and beyond.Michele S.
Customer did not leave a comment.CHARLESRICHARD R.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Catherine N.
I rente 2 trailers. On both the tail lights didn't work which was not good when driving in the darkBoudewijn S.
Barb has always been tremendously friendly and helpful. We will be back in the spring to park our camper in the secure lot. Have a good winter!David B. | Overall Experience
The manager was incredible. I will recommend this facility with 0 reservations.Donald L. | Overall Experience
I parked my T@b trailer at this facility over the winter. It is in a great location. I will continue to use this facility as long as they have room.Mary T. | Overall Experience
Was very satisfied with both the facility and my interactions with staff. Barbara is a great person for working with people. Both friendly and professional.Melita B. | Overall Experience
Haven’t moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I’m comfortable with what I see so far. Josh was very helpful.John M. | Reservation