Customer Reviews for American Storage Systems
(U-Haul Neighborhood Dealer)

822 reviews

330 Pony Farm Rd   Oneonta, NY 13820

(607) 432-7870

Location Hours

  • Mon: 8:30 am - 5 pm
  • Tue-Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(607) 432-7870

330 Pony Farm Rd
Oneonta, NY 13820

Services at this Location:

Location Hours

  • Mon: 8:30 am - 5 pm
  • Tue-Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

open 24/7…nah just kidding! This location is the best of this area keep up the great work! Thanks!

LUIS MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE K. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

The lady that helped me was extremely nice and informative. She explained everything. Made me feel confident for my handling of the van. She was really sweet on the return as well. The man she was training was very sweet as well. I will be using this Uhaul location again very soon.

Terryann G. 
Rating:
5.0

Provide newer models of trucks & vans. The vehicle I rented was a 2013 Ford E-series. It had no modern or updated electronics. The staticky music and news from an AM/FM radio was my only option. No Bluetooth capability, no USB or SD slots, no auto lock for doors, instrument panel lighting was poor, etc.

Harry M. 
Rating:
1.0

The lady there ran my credit card without confirming anything with me. She charged the card I used for my reservation, and I didn't want to use that card to pay for the rental, plus she charged me for insurance when I declined it while making the reservation. Without even telling me the amount she was going to charge my card, she ran it. When I told her she didn't run it for the right amount, she told me that there was nothing she could do and that I would need to have the drop-off location remove the insurance. I told her I was going to drop it off after hours, and she said, “You can call U-Haul.”

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

Donald K. 
Rating:
5.0

Nothing

Matthew S. 
Rating:
5.0

Called ahead and reserved a trailer and walked in and they hooked it up and I was out of there in no time. No waiting,no problems.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

VALERIE L M. 
Rating:
5.0

Had a good experience... I wasn't able to get the size trailer I wanted but at least I was still able to get a trailer to rent. I was happy regardless

Ashley D. 
Rating:
5.0

Clean the driver's cabin. Coffee stains on floor and in cup holder. I wiped them.

Christopher S. 
Rating:
5.0

Anyone in my local area of upstate NY should go nowhere else but American Storage Systems UHAUL. I have rented here 6 times and every time was 5 out of 5 stars. Barb is amazing ! Friendly, knowledgeable, and ready to help. Will go there again and recommend to all my friends.

DAVID C S. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

LINDAD P. 
Rating:
5.0

Customer did not leave a comment.

KARLB C. 
Rating:
3.0

Everything met expectations.

HAILEY MARIE M. 
Rating:
5.0

Excellent knowledge of the equipment and process

HUEMAC C G. 
Rating:
5.0

Barbara is fantastic, no improvements necessary :)

Joanna C. 
Rating:
3.0

Remotely renting the vehicle is a challenge as location has limited hours to interact with an actual agent. Connection to cell service caused issues with delaying getting into the vehicle in a timely manner. Once in the vehicle everything else went smoothly.

Annmarie C. 
Rating:
5.0

The manager was friendly and supportive. There is no need for improvement.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE JO C. 
Rating:
3.0

The owner, Barb was easy to work with and very accommodating.

THOMASA P. 
Rating:
4.0

TRIED TO RESERVE EQUIPMENT TWO WEEKS IN ADVANCE THEN HAD TO CHASE ALL OVER TO PICK IT UP THE CAR TRAILER WAS OLD AND A PIECE OF JUNK FENDER FOLDED DOWN BUT INNER PANEL WAS AS HIGH HAD TO PUT BOARDS UNDER WHEELS TO CLEAR TO OPEN CAR DOOR TRUCK WAS NICE

RAY C. 
Rating:
3.0

They weren't understanding. I forgive them too. It might be because of this Covid mess.

Donna U. 
Rating:
5.0

Customer did not leave a comment.

GARY M O. 
Rating:
5.0

Excellent experience

Daniel B. 
Rating:
2.0

Order was entered incorrectly and she said she'd look into it. Instead she charged my card and was rude. She never called me back and when I called her to find out the status, the owner was rude and hung the phone up on me. Told me to take my issue to Uhaul directly and gave me a bogus phone number. Still disputing the issue through uhaul

ANDREA BETH P. 
Rating:
5.0

Great customer service, super nice and helpful front desk clerk!

MATTHEW SCOTT L. 
Rating:
5.0

Barb is wonderful!

Douglas G. 
Rating:
5.0

The truck needs a sweep. There was no dolly as I requested. The truck needs an alignment.

Leonel D. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

An overall great experience as always.

CHRISTOPHERB O. 
Rating:
5.0

Barb was friendly and efficient. She made what could have been a difficult and frustrating experience quick and pleasant.

Gary K. 
Rating:
5.0

The bed of the truck was not throughly cleaned. But not a huge problem for us. The customer service at this location was excellent.

Johanna H. 
Rating:
4.0

Have locks available on site to secure doors of trailer, as well as trailer to vehicle.

ROSA S. 
Rating:
5.0

Second time using this location , Barb and her staff are most excellent.

EDWARDJ III W. 
Rating:
5.0

Nothing really, barb was great and very helpful, equipment worked fine

GARY LEE R. 
Rating:
4.0

Of the three U-Haul sights near me, this by far the best.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The manager was incredible. I will recommend this facility with 0 reservations.

Donald L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY A L. 
Rating:
5.0

The lady who was working in this location was awesome . She went above and beyond to show me how to maneuver the 26 feet truck I took . This is the first time I am driving any truck . She showed me all around the u haul and have lot of useful tips . She was very kind and helpful . I would strongly recommend this location to hire u haul

VIJAYKUMAR S. 
Rating:
5.0

It is always a great experience renting from this location

Lizbeth B. 
Rating:
5.0

Customer did not leave a comment.

KENNETHA M. 
Rating:
4.0

Customer did not leave a comment.

coco L. 
Rating:
5.0

Barb is back! She is a wonderful person. She was so helpful & made the entire moving experience so much less stressful

SWAMI S T. 
Rating:
5.0

Customer did not leave a comment.

Byron K. 
Rating:
5.0

First class experience. Could not have asked for better service.

STEPHANIE JO C. 
Rating:
4.0

Barbara was very friendly and helpful, but the truck was awful - terribly outdated and there was something going on with the transmission. It downshifted when braking on downhill slopes at highway speeds and sounded like the engine was going to rev itself dead. I had to shift into neutral and back to drive to get it back to the appropriate gear. There was no USB port.

KAREN WHITTLESEY A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

LUISA J. 
Rating:
5.0

Customer did not leave a comment.

TROY MICHAEL E. 
Rating:
5.0

I think Barb was a delight. She was very helpful and courteous. She is an asset to your company as she was very welcoming and friendly and possessed the kind of mannerism that would make you become a return customer.

DAVID A JR O. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Sally J. 
Rating:
5.0

Staff was very helpful and friendly Barbara thank you very much have a wonderful summer!

BARBARA A A. 
Rating:
5.0

Customer did not leave a comment.

CM O. 
Rating:
5.0

I parked my T@b trailer at this facility over the winter. It is in a great location. I will continue to use this facility as long as they have room.

Mary T.  |  Overall Experience 
Rating:
5.0

Have the fuel tank full when picking up the truck.

JOHN VINCENT JR D. 
Rating:
5.0

Everything was very good in my opinion

ROBERTA C. 
Rating:
5.0

Very professional responsive and funny too

ERIC ALAN W. 
Rating:
5.0

Customer did not leave a comment.

BRITTANI ELAINE Y. 
Rating:
5.0

Customer did not leave a comment.

THOMASS H. 
Rating:
5.0

Maintain the great customer contact I experienced. Once my request was made it got confusing with other providers giving mixed messages as to where to pick up truck and what size I was getting. The manager at Am. Storage Sys. made it all work - good job and much appreciated!

MICHAEL ROMEYNE L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Barb and Jay are awesome to work with!

Allen T. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Barb was the best uhual agent i ever dealt with!!!!

STEVEN P. 
Rating:
5.0

Absolutely nothing. All was well done

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Excellent service and quick and easy processing.

JANMICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Was very satisfied with both the facility and my interactions with staff. Barbara is a great person for working with people. Both friendly and professional.

Melita B.  |  Overall Experience 
Rating:
5.0

Keep doing what your doing. Great customer service.

JAMIE O. 
Rating:
5.0

Was so easy to rent a trailer for a day or two. Wonderful experience. Would definitely recommend!!

Linda W. 
Rating:
5.0

The 2 attendants were very friendly and made for a very pleasant experience.

DAVIDTULLY S. 
Rating:
5.0

More Barbs.....always a pleasure to do business with Barb.

DAWN M P. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M C. 
Rating:
5.0

Very knowledgeable and helpful woman at the desk. Very pleasant as well.

JEREMYLEE E. 
Rating:
5.0

Customer did not leave a comment.

TERRY W M. 
Rating:
4.0

Customer did not leave a comment.

Tanya H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASSETH H. 
Rating:
3.0

The lady that dealt with the paperwork was amazing however when we got the uhaul there was soaking wet cardboard and blankets in the uhaul. We had to dispose of the cardboard before we could move anything into the uhaul.

MARK E Y. 
Rating:
3.0

Allow the customer to use some other truck besides your box truck to hall the car trailer I didn't have any furniture to move all I needed was the trailer but my truck wasn't big enough to haul it, so you're box truck had to to b use, it would had been nice if ya had a 2 hafe ton pickup truck or something along that line to pull the car trailer.. O And the box trucks that i rentet could use better front tires on it, it was a lot of work to keep it going straight down the road..

GERRY HOWARD P. 
Rating:
5.0

Drop off location was very professional and also offered storage units which will be helpful in the future.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M A. 
Rating:
5.0

Barb was exceptional. Helped me during a very rough time with moving. I would go to her facility if ever needed again in the future.

MAUREEN ELIZABET K. 
Rating:
5.0

The lady at the counter was very nice and very helpful.

SAQIB A M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Renting this truck was a most pleasurable experience. Barb addressed all my needs and went above and beyond what I expected. I will recommend this location to all my friends and family. Thank you very much Barb.

STANLEY CHARLES R. 
Rating:
5.0

Barb Hazen is the most helpful person. If you ever need help with your moving needs I would highly recommend contacting her. She will do what ever it takes to help make your move as stress free as possible.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

CHERYL ANNE F. 
Rating:
5.0

So friendly and helpful. Pick up and drop off were quick and easy. Love this location

JACQUELINE M C. 
Rating:
5.0

Customer did not leave a comment.

Pierre B. 
Rating:
5.0

Barb was very personable, helpful and a pleasure to deal with!

STEVEN K. 
Rating:
5.0

perfect in every way! polite and professional!

MATTHEW WILLIAM O. 
Rating:
5.0

The site rep (Barbara) was very helpful, above and beyond

ROBERTK W. 
Rating:
5.0

Barbara and her staff went out of their way to help me hitch-up

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
No reviews have been submitted for this location.

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