Customer Reviews for American Storage Systems
(U-Haul Neighborhood Dealer)

798 reviews

330 Pony Farm Rd   Oneonta, NY 13820

(607) 432-7870

Location Hours

  • Mon: 8:30 am - 5 pm
  • Tue-Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(607) 432-7870

330 Pony Farm Rd
Oneonta, NY 13820

Services at this Location:

Location Hours

  • Mon: 8:30 am - 5 pm
  • Tue-Wed: 8:30 am - 1 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

TRIED TO RESERVE EQUIPMENT TWO WEEKS IN ADVANCE THEN HAD TO CHASE ALL OVER TO PICK IT UP THE CAR TRAILER WAS OLD AND A PIECE OF JUNK FENDER FOLDED DOWN BUT INNER PANEL WAS AS HIGH HAD TO PUT BOARDS UNDER WHEELS TO CLEAR TO OPEN CAR DOOR TRUCK WAS NICE

RAY C. 
Rating:
3.0

They weren't understanding. I forgive them too. It might be because of this Covid mess.

Donna U. 
Rating:
5.0

Customer did not leave a comment.

GARY M O. 
Rating:
5.0

Excellent experience

Daniel B. 
Rating:
2.0

Order was entered incorrectly and she said she'd look into it. Instead she charged my card and was rude. She never called me back and when I called her to find out the status, the owner was rude and hung the phone up on me. Told me to take my issue to Uhaul directly and gave me a bogus phone number. Still disputing the issue through uhaul

ANDREA BETH P. 
Rating:
5.0

Great customer service, super nice and helpful front desk clerk!

MATTHEW SCOTT L. 
Rating:
5.0

Barb is wonderful!

Douglas G. 
Rating:
5.0

The truck needs a sweep. There was no dolly as I requested. The truck needs an alignment.

Leonel D. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

An overall great experience as always.

CHRISTOPHERB O. 
Rating:
5.0

Barb was friendly and efficient. She made what could have been a difficult and frustrating experience quick and pleasant.

Gary K. 
Rating:
5.0

The bed of the truck was not throughly cleaned. But not a huge problem for us. The customer service at this location was excellent.

Johanna H. 
Rating:
4.0

Have locks available on site to secure doors of trailer, as well as trailer to vehicle.

ROSA S. 
Rating:
5.0

Second time using this location , Barb and her staff are most excellent.

EDWARDJ III W. 
Rating:
5.0

Nothing really, barb was great and very helpful, equipment worked fine

GARY LEE R. 
Rating:
4.0

Of the three U-Haul sights near me, this by far the best.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The manager was incredible. I will recommend this facility with 0 reservations.

Donald L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY A L. 
Rating:
5.0

The lady who was working in this location was awesome . She went above and beyond to show me how to maneuver the 26 feet truck I took . This is the first time I am driving any truck . She showed me all around the u haul and have lot of useful tips . She was very kind and helpful . I would strongly recommend this location to hire u haul

VIJAYKUMAR S. 
Rating:
5.0

It is always a great experience renting from this location

Lizbeth B. 
Rating:
5.0

Customer did not leave a comment.

KENNETHA M. 
Rating:
4.0

Customer did not leave a comment.

coco L. 
Rating:
5.0

Barb is back! She is a wonderful person. She was so helpful & made the entire moving experience so much less stressful

SWAMI S T. 
Rating:
5.0

Customer did not leave a comment.

Byron K. 
Rating:
5.0

First class experience. Could not have asked for better service.

STEPHANIE JO C. 
Rating:
4.0

Barbara was very friendly and helpful, but the truck was awful - terribly outdated and there was something going on with the transmission. It downshifted when braking on downhill slopes at highway speeds and sounded like the engine was going to rev itself dead. I had to shift into neutral and back to drive to get it back to the appropriate gear. There was no USB port.

KAREN WHITTLESEY A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

LUISA J. 
Rating:
5.0

Customer did not leave a comment.

TROY MICHAEL E. 
Rating:
5.0

I think Barb was a delight. She was very helpful and courteous. She is an asset to your company as she was very welcoming and friendly and possessed the kind of mannerism that would make you become a return customer.

DAVID A JR O. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Sally J. 
Rating:
5.0

Staff was very helpful and friendly Barbara thank you very much have a wonderful summer!

BARBARA A A. 
Rating:
5.0

Customer did not leave a comment.

CM O. 
Rating:
5.0

I parked my T@b trailer at this facility over the winter. It is in a great location. I will continue to use this facility as long as they have room.

Mary T.  |  Overall Experience 
Rating:
5.0

Have the fuel tank full when picking up the truck.

JOHN VINCENT JR D. 
Rating:
5.0

Everything was very good in my opinion

ROBERTA C. 
Rating:
5.0

Very professional responsive and funny too

ERIC ALAN W. 
Rating:
5.0

Customer did not leave a comment.

BRITTANI ELAINE Y. 
Rating:
5.0

Customer did not leave a comment.

THOMASS H. 
Rating:
5.0

Maintain the great customer contact I experienced. Once my request was made it got confusing with other providers giving mixed messages as to where to pick up truck and what size I was getting. The manager at Am. Storage Sys. made it all work - good job and much appreciated!

MICHAEL ROMEYNE L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Barb and Jay are awesome to work with!

Allen T. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Barb was the best uhual agent i ever dealt with!!!!

STEVEN P. 
Rating:
5.0

Absolutely nothing. All was well done

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Excellent service and quick and easy processing.

JANMICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

Was very satisfied with both the facility and my interactions with staff. Barbara is a great person for working with people. Both friendly and professional.

Melita B.  |  Overall Experience 
Rating:
5.0

Keep doing what your doing. Great customer service.

JAMIE O. 
Rating:
5.0

Was so easy to rent a trailer for a day or two. Wonderful experience. Would definitely recommend!!

Linda W. 
Rating:
5.0

The 2 attendants were very friendly and made for a very pleasant experience.

DAVIDTULLY S. 
Rating:
5.0

More Barbs.....always a pleasure to do business with Barb.

DAWN M P. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M C. 
Rating:
5.0

Very knowledgeable and helpful woman at the desk. Very pleasant as well.

JEREMYLEE E. 
Rating:
5.0

Customer did not leave a comment.

TERRY W M. 
Rating:
4.0

Customer did not leave a comment.

Tanya H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASSETH H. 
Rating:
3.0

The lady that dealt with the paperwork was amazing however when we got the uhaul there was soaking wet cardboard and blankets in the uhaul. We had to dispose of the cardboard before we could move anything into the uhaul.

MARK E Y. 
Rating:
3.0

Allow the customer to use some other truck besides your box truck to hall the car trailer I didn't have any furniture to move all I needed was the trailer but my truck wasn't big enough to haul it, so you're box truck had to to b use, it would had been nice if ya had a 2 hafe ton pickup truck or something along that line to pull the car trailer.. O And the box trucks that i rentet could use better front tires on it, it was a lot of work to keep it going straight down the road..

GERRY HOWARD P. 
Rating:
5.0

Drop off location was very professional and also offered storage units which will be helpful in the future.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M A. 
Rating:
5.0

Barb was exceptional. Helped me during a very rough time with moving. I would go to her facility if ever needed again in the future.

MAUREEN ELIZABET K. 
Rating:
5.0

The lady at the counter was very nice and very helpful.

SAQIB A M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Renting this truck was a most pleasurable experience. Barb addressed all my needs and went above and beyond what I expected. I will recommend this location to all my friends and family. Thank you very much Barb.

STANLEY CHARLES R. 
Rating:
5.0

Barb Hazen is the most helpful person. If you ever need help with your moving needs I would highly recommend contacting her. She will do what ever it takes to help make your move as stress free as possible.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

CHERYL ANNE F. 
Rating:
5.0

So friendly and helpful. Pick up and drop off were quick and easy. Love this location

JACQUELINE M C. 
Rating:
5.0

Customer did not leave a comment.

Pierre B. 
Rating:
5.0

Barb was very personable, helpful and a pleasure to deal with!

STEVEN K. 
Rating:
5.0

perfect in every way! polite and professional!

MATTHEW WILLIAM O. 
Rating:
5.0

The site rep (Barbara) was very helpful, above and beyond

ROBERTK W. 
Rating:
5.0

Barbara and her staff went out of their way to help me hitch-up

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

The woman who did my booking was extremely sweet, went above and beyond in every aspect! Give her a raise!!

KASSONDRALEE P. 
Rating:
5.0

Good drop off location

Janice L. 
Rating:
5.0

A small glitch before we picked up the truck, but it was resolved quickly. VERY friendly and accommodating. Thank you for everything!

THOMASR B. 
Rating:
3.0

The manager was extremely helpful, accommodating and friendly.

Frances M. 
Rating:
5.0

Customer did not leave a comment.

Tania C. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Nathan W. 
Rating:
3.0

The interior of the truck was impeccably clean. The issue was with the "mechanics" of the truck. There was little - as in close to none- oil. My son put 3 quarts in when I pulled over about a mile from rental. Also brakes need replaced. The items I needed ( furniture dollies and upright dolly) were not available. I had to get them elsewhere on the 2nd day of rental.

Darlene W. 
Rating:
5.0

The woman working reception for this location was so incredibly helpful and lovely to interact with.

Kellie D. 
Rating:
5.0

Barb at this location was awesome! Super friendly and very helpful! I will definitely use this location again because of her excellent customer relations skills! Joe R

Joseph R. 
Rating:
5.0

Equipment was clean. Had problems starting the truck, often had to try 4-5 times, Could not adjust the mirrors to help with backing up.

MARYA D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

All aspects of this rental were excellent, especially the very competent, helpful and friendly staff. It was a pleasure doing business with them.

STEPHENLEE D. 
Rating:
5.0

None was very good

PAULA C. 
Rating:
5.0

Customer did not leave a comment.

JEN W. 
Rating:
5.0

Barb is amazing!

David M. 
Rating:
3.0

offer GPS, especially for roads that trucks can not go on mirrors were difficult to move/adjust

Theresa R. 
Rating:
5.0

Once again Barb was ready, with quick service! A+

PATRICKJOSEPH JR B. 
Rating:
5.0

No Improvements, but it should be said, Barb (who manages the shop) is great - love her!!!

ROBERT P. 
Rating:
5.0

Barb is quite simply the best. She was super accommodating, and made us feel welcome not only in returning our equipment, but in moving to the area. I feel like we made a friend in talking to her for only a few minutes. If you're moving to Oneonta or anywhere near, you have to use American Storage Systems for your U-Haul needs. The lot is big and easy to navigate, and Barb is truly a treasure.

ross B. 
Rating:
5.0

We checked in at 6 am remotely. I watched the tutorial, but didn't know I would have to provide 2 contacts that they would call at 6 am to verify my rental. Luckily my mother was awake and would pick up the phone from an unknown number.

Robin O. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Barb was amazing.! Quick customer service

PATRICKJOSEPH JR B. 
Rating:
5.0

Customer did not leave a comment.

DAVIDAARON F. 
Rating:
5.0

Haven’t moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I’m comfortable with what I see so far. Josh was very helpful.

John M.  |  Reservation 
No reviews have been submitted for this location.

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