Barb was so friendly and helpful!
Susan N
Customer Reviews for American Storage Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you Barb
LISA K | Overall ExperienceWe rent from Barb all the time and she is great to work with.
CHRISTINE LBarb is a rockstar and makes the process simple and almost fun - will use this location in the future.
JUSTIN WOffice staff are super! Pleasant and helpful
TINA MLooked like a well equipped U-HAUL location with plenty of equipment to choose from & they also had parts to repair the strap issue
ERNEST CAlways a pleasure to rent from this location.
LESLIE SGreat lady!
RUSSELL LBarb IS AMAZING.... love her, this is my second time renting from this location and I've already told my family and friends, if they are ever in need of a uhaul, to definitely go there!!!!!!
THERESA RI had to drop off my 5'x8' Cargo Trailer after hours (apparently 3:00 PM on a Saturday is considered off hours at this location). I wasn't very clear where I should leave the trailer, so I hope the location I put it wasn't in anyone's way. Btw, even though there wasn't anyone there, I had to put in a selection for "Were the personnel helpful?" question. Since there wasn't anyone there, then they couldn't be very helpful could they?
Allan HBarb is great!
Brian T | Overall ExperienceSome marker lights were not working . But was used during day time ,
KEITH HFast and friendly service
DANIEL LBarb is on top of it all! Very helpful, professional. I will definitely recommend this UHaul business to all my friends!
Kimberly BRepeat customer here. Always a pleasure to work with these folks!
Andrew BNothing
Rose mThis was the easiest rental! Barb at American Storage was prompt, knowledgeable, and helpful. Definitely rent from them again!
KIMBERLY BI asked for there to be furniture pads (1 doz) for this rental. There were no pads left in the truck for me. I was still charged. I also receive a "Missing or Damage charge of $8 for a total of $18 for the cost of renting the pads that I did not receive. I took pictures when I signed in using the mobil app. How do I get a refund of the rental and the missing/damage fee?
paul bThe strap on the right hand side of the Dolley is extremely short and needs to be replaced I had to pull over every 15-20 miles and retighten it
GREGORY MBarb was a delight to work with, and made a stressful situation much more manageable.
MARK RFriendly service
ANTHONY CThe woman that checked me in and helped me I believe her name was Barbara was wonderful. Very professional helpful kind. Easy to work with great experience one of the best I have ever had with a U-Haul.I’m
Wendy CNothing barb was great
FRANCIS STell me to take picture of odometer and fuel gauge before dropping keys in the box
TRACY AFive stars to the customer service lady at the desk. She is very knowledgeable and has a fantastic attitude. She is a multitasker and treats all of her customers very well. Whatever you are paying her, it’s not enough.
PRISCILLA EGreat folks
RONALD CPlease see the review I left for U-Haul location at 330 Pony Farm Rd., Oneonta, NY. It's an A+++ review.
ORLO WVery friendly personal. The equipment in good and clean condition. I am recommending this location.
ROXANA TThere was only 1/2 tank of gas, when we picked it up.
Joshua Galways at ease at this Uhaul location. Barabara gets it done and gets it done personable and right. I won’t go anywhere else. Thanks again!
ANGELICA PA++. Another great experience and will be my go-to location for U-Haul rentals.
BENJAMIN MBarb is the kindest, knowledgeable and professional woman. I had a very difficult situation come up with my delivery and she assisted me with ease and EXCELLENCE. Im grateful for her kindness.
SANTA DExcellent transaction from start to final destination where the receiving UHaul has also been excellent in all our previous needs.
LEO JAll good
GERALD DVery knowledgeable and well spoken and professional Barb is awesome
Richard RI am extremely happy with the service I received. Representative was friendly and professional. The vehicle was clean and ran well.
ERIC WNothing
JAMES RGreat experience.
SAMUEL CService great. Price right. Equipment ready quickly and on short notice. All well.
DAVID JThe clerk was very knowledgeable, friendly, and helpful. I was very pleased with the experience.
RICHARD EAmerican Storage Systems is a great place to use for my U Haul rentals. Spotless, convenient, affordable and Barbara was wonderful to work with. I would recommend this location to anyone.
PATRICK JExcellent service!! My attendant was friendly, knowledgeable,and did an excellent job!
TYRONE TExcellent service and great location convenient to parkway
CRAIG RBarb is amazing! She was so fast, friendly and efficient.
Rebecca WBarb was as awesome as ever. Quick and easy in and out rental.
SANDRA IIt's availability made life much easier for me. Excellent location. Staff exceptional.
Douglas K | Overall ExperienceGreat uhaul dealer.
PETER PWhy is so difficult to get a trailer to tow. Never seems the tow vehicle or towed vehicle meet the standard
Paul GVery helpful all along the whole process - a good experience! Driver especially appreciated video while in Reverse.
Kristina TNothing that I can think of.
PETER PBarbara manages and represents U-Haul with a professional and congenial manner. I am a return customer since Barbara has managed this location. Thanks, Barbara.
Marjean oThanks for the friendly service!
Scott EGreat job every time.
Timothy SI’ve rented from several storage facilities since 2010. My experience with American Storage Systems has been exemplary. Manager Barbara Hazen (BARB.HAZEN@comm-innovations.com) is a treasure. Her knowledge & expertise were extensive. She made my very difficult transition & move much easier. Aside from that, she has a great personality & a no nonsense approach that make the conditions of renting a unit very clear. It has been pleasure renting from her over this past decade.
HARRY C | Overall ExperienceAnytime I needed anything they were always super friendly and helpful
Charles F | Overall ExperienceBarb was extremely helpful and very eager to help us in any way she could. I hope she stays with your company for many years to come. Jim Ash
James A | Overall ExperienceWe could not have been more satisfied. Barb took care of everything. She is amazing and I would highly recommend your facility and I cannot thank Barb enough for all of her help and caring. Thank you again.
Frank T | Overall ExperienceBarb was the greatest employee you have there. She took care of my wife and I. I would recommend your facility to everyone. Thank you for all that you do. ❤
ENFORCER T | Overall ExperienceThe unit was perfect and every employee is extremely helpful, friendly and knowledgeable. Will rent there again when I need storage. Best in Oneonta!
Wendy M | Overall ExperienceBarb has always been tremendously friendly and helpful. We will be back in the spring to park our camper in the secure lot. Have a good winter!
David B | Overall ExperienceThe manager was incredible. I will recommend this facility with 0 reservations.
Donald L | Overall ExperienceI parked my T@b trailer at this facility over the winter. It is in a great location. I will continue to use this facility as long as they have room.
Mary T | Overall ExperienceWas very satisfied with both the facility and my interactions with staff. Barbara is a great person for working with people. Both friendly and professional.
Melita B | Overall ExperienceHaven’t moved anything in yet but I liked the location and security measures taken. Only using the storage unit for about 6 months but I’m comfortable with what I see so far. Josh was very helpful.
John M | Reservation