Customer Reviews for Ames Automotive
(U-Haul Neighborhood Dealer)

211 reviews

119 N Grant St   Casper, WY 82601

(307) 266-9132

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/19/2022 - 5/20/2022: Closed

Services at this Location:

Contact Us

(307) 266-9132

119 N Grant St
Casper, WY 82601

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/19/2022 - 5/20/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
3.0

Bad location. Equipment was filthy. Only the boss could do the u-haul rental. Had to wait for him to arrive after getting called.

Eric K. 
Rating:
4.0

The truck had a exhaust leak and it was let go like that and was told other truck they had was broke to

robert A. 
Rating:
2.0

No room to drop trailer. Attendant seemed inconvenienced when I asked to drop trailer. Not very polite. I'll find another location next time

Charles H. 
Rating:
4.0

A little hard to find

CARLTON JAMES H. 
Rating:
3.0

Good for a small trailer drop after hours but the gated lot is very small and challenging for anything larger.

Corey D. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
2.0

Didn't give a drop off location

Vicky G. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

Had reservations for several weeks. Wife had to bring our car in to make sure that equipment would fit with our car, no suggestions on what to do if not. Wife then had to call a couple days prior to make sure they had the equipment. Wife understood that just show up and would be able to pick up trailer. Had to buy receiving ball. Then guy said he tested equipment while I used break and turn signals. It wasn't until I got home and loaded car on dolly that I realized right side taillight/break lights were out. When we called he said they worked when we were there, too bad. We had to travel through the night and 1500+ miles. Called 2nd St Casper, WY location. That lady said she didn't know anything about them, she was working alone, didn't know what to tell us. Finally, the one on Brian Stock trail was amazing. The associate worked over an hour getting us on the road and replaced the taillight, even figured out how to use a rivet gun to get us on the road. My suggestion, would be the autobody shop should not be an authorized U Haul. The 2nd St location needs better training. I have worked with them on other situations for work, they do not know what they are doing. Finally, find out who was working the Bryan Stock location on Wed 9-29 at 530PM and give him a raise and public Kuddos. One of the best customer service experience ever. He was able to learn new things, balance customers in and out, while helping us and he did not have to. What an awesome representative for the U-Haul brand.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RAY S. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Customer did not leave a comment.

judy L. 
Rating:
5.0

Very helpful and great customer service. He made calls to get the other U-haul places to quit calling and bothering me when things happened and was unable to get the truck back when it was due.

Marietta M. 
Rating:
1.0

It was really expensive. Other places I researched were $100 cheaper. We were in a bind and had to use this one.

alisa M. 
Rating:
3.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Satisfactory!

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Didn't get the young man's name, but while I was inside to check in he single handedly removed the trailer and pushed it uphill to a parking spot. A gentle giant!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

Customer did not leave a comment.

Wendy K. 
Rating:
2.0

Hard to find but great service and help.

RACHEL M. 
Rating:
2.0

Customer did not leave a comment.

Kaitlyn M. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Lacked support products. Had to go to another location for packing material.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Lee C. 
Rating:
4.0

Customer did not leave a comment.

steph H. 
Rating:
5.0

Kent went way out of his way to make sure this move went off without a hitch. Much praise for his kindness

dale T. 
Rating:
1.0

Have someone that is not so rude and that helps you when you are the first person there not make you wait until he helps others and then gets to you.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
4.0

Customer did not leave a comment.

lance S. 
Rating:
5.0

Very courteous and friendly. Well organized operation with a very efficient rental system.

ROD F. 
Rating:
3.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Jayme O. 
Rating:
1.0

Not a good location for a drop off. Very little room

David B. 
Rating:
3.0

Nothing wrong with the location except that there is no space to park more than one or two trailers/trucks. Very small parking area.

Khaymon B. 
Rating:
5.0

The owner was very friendly.

Abbey C. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
4.0

Customer did not leave a comment.

Steele C. 
Rating:
5.0

Customer did not leave a comment.

Jaron K. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

The gentleman that helped me did above and beyond to get me set up to take the car dolley.

moriah S. 
Rating:
3.0

Customer did not leave a comment.

Kristen S. 
Rating:
3.0

After driving 25 miles, I turned the air on and it smelled like cigarette smoke. I then opened the ash tray and it was full of cigarette ash!! Please make sure everything is clean!

Aaron A. 
Rating:
3.0

Price is unreal pay less to rent to take trailer out of state then it bring it back three weeeks later

Kerry V. 
Rating:
5.0

EXPERIENCE WAS EXCELLENT I APPRECIATE ALL

William R. 
Rating:
5.0

The first people I reserved my UHaul with were very unpleasant. They said they lost my reservation after I made it two weeks ahead of schedule. The lady was so mean that I decided to just go with Ames Automotive. Ames was wonderful! They made a very stressful situation ok and I am so glad my money went to them instead of the other place. Thank you Ames 10+ stars to you!

mary S. 
Rating:
5.0

Customer did not leave a comment.

Kerry V. 
Rating:
5.0

Nothing that I can see

George M. 
Rating:
5.0

Clean and accommodating.

GREG F. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

All was great.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

BOB J. 
Rating:
5.0

All went well. No issues. Overall a very good Uhaul experience

Steven L. 
Rating:
5.0

Customer did not leave a comment.

roy Z. 
Rating:
2.0

If a guest has 24hr drop off you shouldn't try to charge them again when they are within their time frame.

Trisha G. 
Rating:
5.0

N/a

Danny H. 
Rating:
5.0

Customer did not leave a comment.

luke C. 
Rating:
5.0

Customer did not leave a comment.

craig K. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

I feel I was overcharged by Uhaul (not specific to the rental location) - 386. for a 1 way rental about 800 miles?! The drop off location told me had I been going the other way, the rental would be about 100. - really?!

Al S. 
Rating:
4.0

Customer did not leave a comment.

Homer S. 
Rating:
3.0

Customer did not leave a comment.

Nancy U. 
Rating:
2.0

When we arrived just after 5:00pm no one was there to greet us. The sign and online said open until 5:30. I called your 1 800 number and I was greeted yet again with poor customer service. I nicely said, "I would not pay for an extra day" the woman helping me then became yelling at me saying, "man you will not be rude to me or you will pay". She was horrible. I will not use uhaul again and feel very sad for the good employees you have!

kim H. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
2.0

The access/room to get to trailers was very tight. Though I am a professional driver and very used to this, my wife would not have been able to line up in such tight conditions. The place was very clean, staff very friendly and helpful, the tightness is a concern to the less than trained driver.

greg O. 
Rating:
5.0

Customer did not leave a comment.

Leland B. 
Rating:
2.0

Customer did not leave a comment.

Korlee A. 
Rating:
5.0

This was a very clean environment and in a good location; I have absolutely no complaints at that. My only complaint is that I had to pick up the truck in a location quite a distance (several miles) from the place I had reserved it weeks prior. This was a great inconvenience for me. The place I called to reserve my truck was located at the same place where I rented the storage unit which held the items I was needing to move. I had to rearrange my day and find someone last minute to help me pick up the truck and get it to the storage unit so I could have my car there also. I reserved it at that particular location for a reason and it was very upsetting to me to have to pick it up anywhere else! This would have been unnecessary had I been able to pick up the truck at the place I reserved it.

jeanne M. 
Rating:
3.0

Customer did not leave a comment.

Darric O. 
Rating:
5.0

Customer did not leave a comment.

cecil P. 
Rating:
4.0

Customer did not leave a comment.

Kimberle K. 
Rating:
5.0

Clean out the trailer floor. Had rocks and gravel in it.

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

Christine V. 
Rating:
3.0

Customer did not leave a comment.

trish A. 
Rating:
3.0

Customer did not leave a comment.

Chris K. 
Rating:
4.0

Customer did not leave a comment.

Joey W. 
Rating:
3.0

Well.... the location was in Casper, Wyoming - but it wasn't the one we selected.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
2.0

Hardly any room to store u-hauls. If I wasn't a good backer I would have had to just leave in front of garage doors.

PAUL S. 
Rating:
5.0

Nothing

Judoth Y. 
Rating:
3.0

The tow dolly straps were to long for 13" tires. They would not tighten down enough. I had to put a strap between the two straps to make it tight enough. I had to keep adjusting the straps the whole trip!

Darrell P. 
Rating:
3.0

When doing the pre trip inspections before picking it up this location did a very poor job, my suggestions is to get a check list that both customer and Uhaul personnel both go through!

mark B. 
Rating:
2.0

Dropped off on Saturday morning and no one was at the location. Location was right downtown and a little hard to find. Tried to use the internet drop-off and could not get it to work. Called the help line and the nice lady took care of everything.

richard H. 
Rating:
4.0

Customer did not leave a comment.

Tom N. 
Rating:
4.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Worked with us when the truck we wanted wasn't in the area we needed. Very pleased.

KARL B. 
Rating:
1.0

Michelle and Brian were great in Casper

NANNETTE W. 
Rating:
4.0

Customer did not leave a comment.

ADAIN B. 
Rating:
3.0

Customer did not leave a comment.

KAREN S. 
Rating:
4.0

Customer did not leave a comment.

LEVI F. 
Rating:
1.0

Well, had we not called the day before we were to pick up the truck we wouldn't have known that it wasn't going to be there. PLUS they never bothered to tell us that our auto transport was never coming until we called the last time, despite the fact that we called twice prior to pickup and they said it would be there. They didn't seem to care that we were extremely inconvenienced and that the auto transport was over 160 miles away. Absolutely unhelpful.

JESSE B. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
3.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL T. 
No reviews have been submitted for this location.

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