We reserved a 10' truck in Rawlins, via the web, two months in advance. The day before arriving in Rawlins, we were told the closest truck was in Casper - 115 miles away. We were on bicycles, so riding to Casper would be a MAJOR pain in the neck. Uhaul dealer in Rawlins rented us a local pickup truck for a bit less than $200, so we could drive to Casper to get our 10' truck. Rawlin dealer did not give us any special treatment - pretty much just our tough luck, not their problem. Uhaul dealer in Casper was a nice guy and got us a nice clean truck. Nothing he could do about the Uhaul reservation system. Heads up: "reservation" does not mean anything to Uhaul Corporate. Next time, skip the web reservation, go directly to the local dealer and maybe you will get your vehicle ... maybe not.
James C
Ames Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Casper, WY 82601
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Customer Reviews
- 4.0 Average Customer Rating
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The drop off location was in a fenced lot that was only accessible by backing the trailer into it from the street. Not handy at all.
Michael BNice location
Bryan JI did the phone drop off so I didn’t meet anyone. They also changed our drop off spot in an email. They said it was agreed upon which I had in an email the original, much easier drop off place. I then got charged extra for the extra mileage which wasn’t right. I had also rented a trailer that I did get to keep the original drop off place, so changing the truck to a completely different place was more of a hassle. Definitely not right without first clearing with me.
Coleen HVery small inconvenient location.
Darrell W