Customer Reviews for Amplify Buildings LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I am writing to formally report a safety concern regarding a U-Haul vehicle I rented today. During my rental period, the passenger-side mirror would not remain in position and continuously moved while I was driving. This created a significant visibility issue and required constant adjustment, causing repeated distractions while operating the vehicle. A properly functioning side mirror is an essential safety feature, and the inability of the mirror to remain secure could have contributed to an accident by limiting visibility of surrounding traffic and creating an unsafe driving condition. I wanted to bring this matter to your attention so the vehicle can be inspected and repaired before being rented to another customer. I also request that this complaint be documented and reviewed appropriately. Thank you for your prompt attention to this safety concern. I look forward to your response.

Rating:

4.0

Ms. Marlin is helpful, thorough, good to work with.

Rating:

5.0

Keep up the great work

Rating:

5.0

Every time I have used this location I have been treated with respect. The young women that works there is always kind and helpful. Will be using this location in the future. 👍👍👍👍👍

Rating:

5.0

Don't change a thing. And the manager, Merlo is a pleasure to do business with.

Rating:

1.0

I dropped off my rental a Day early on Friday 5/22 it was due back Saturday 5/23. No one was at the lot and no one came in to see it until Sunday 5/24. I was charged an extra day of rental and I actually returned it early. I would not use this location again

Rating:

4.0

Arrive to pick up a preordered trailer. When hooking up the right tail light, brake light nor turn signal would work. After calling the repair man who arrived promptly the lights would still not work. He changed bulbs however the trailer light would not work. I was told most people don’t care but I was driving to New Jersey from North Carolina and wanted all lights working. After working on the light for 1.5hrs it was decided to go to a neighboring store and get their trailer. The turn signal and brake light worked however the right side running lights did not. I didn’t realize this as the service man gave me thumbs up when checking before I left. The trip was successful however owning trailers of my own I have lights working before heading long distances. I don’t desire to receive a discount but the thought of offering one to show customer service would draw me back to this location. No need to offer now as I wouldn’t accept it but wanted you to know that both U-Haul trailers were not “fit” to be pulled that distance. My hope is maintenance is required to be performed by corporate to ensure U-Haul reputation is upheld

Rating:

5.0

Very helpful. Quick, accommodating and professional. Will be my recommendation and go to when the need arises.

Rating:

5.0

Everything was great

Rating:

5.0

None needed. Great customer service and communication!

Rating:

5.0

Friendly and helpful! Thank you!

Rating:

5.0

Very easy process. Reasonable rates

Rating:

5.0

Excellent customer service. Great truck.

Rating:

5.0

All was good

Rating:

4.0

Every step of my experience with this location (and the owner) was courteous, professional, attentive, and pleasant. The only The only thing that would have made this experience better would have been no charge for the rental. But, there I go with the "magical thinking"!! Really, I couldn't have had a better experience with this location!

Rating:

1.0

There is a big ass oil spot in my driveway from the U-Haul. I'm going to lose my security deposit now thanks.

Rating:

5.0

Easy to find Quick check out

Rating:

3.0

Working with the staff online went ok nothing bad nothing above and beyond. Main issue came when I had to get straps because the one on the trailer was too short. It took extra time and aggravation to do what I rented the trailer for in the first place. UHaul did reimburse me for the straps I had to use but that kind of stuff should be caught ahead of time.

Rating:

5.0

Great customer service, but the truck was dirty and tire pressure monitor was on

Rating:

5.0

price has doubled in a couple years

Rating:

4.0

Maybe use a different type of entry mode for the key drop off box, I had a problem with the lock as far as getting the letters correctly in the columns that are in-between the numbers a then all lined up in order 2 unlock the combination lock and never was able 2get it 2 wk,just think it would be easier if it was all numbers or letters, best if it was a keyless entry or electronically activated, but that's a very small issue compared with the very acommadating when needing extra time or changes with the return date of the original rental contract.

Rating:

1.0

Customer service was great but the truck was nasty chick fa la cup on dash board and you can tell the drink was splattered all over the dashboard and window and everything was dirty if I get sick I know I got it from the germs in there

Rating:

4.0

The truck was clean but did not drive well at all. There was a significant shake/vibration in the front end. I was close to turning around and bringing it back to switch to a different truck, but decided to just deal with it given it was a relatively short move. The staff and customer service were very good. Somehow my rental got canceled, even though I made it the day before. But the situation was quickly remedied and I was on my way with the truck I had reserved.

Rating:

5.0

Smooth and seamless! I highly recommend!

Rating:

5.0

Quick and easy

Rating:

5.0

Nothing really, I had no issues, it was great. The only thing that bothered me a little was the driver side sun visor wasn't there. Which didn't effect me driving at all, just hard to see when I was pulling in at home with the sun blaring into my eyes.

Rating:

1.0

Reserved a 6x12 trailer online And received my reservation confirmation. Drove over to their location 2 days before to check sizes and get info during business hours but no one was around. Then called the next day to check again and left a voice mail.no response. So went there the morning of reservation at 8:45 (which i knew they didn't open until 9 00)and hoping that someone would be there.at around 8:55 i called again with no answer and left another message. At 9:10 i hooked my truck up to the trailer and waited until around 9:20 and left.i didn't know if i was supposed to do that or what the procedure was around 9:30 i got a call from a women and she said she was on her way and she would their close to 10.i explained the situation and she wanted me to turn around and that i was basically stealing the trailer. Not once did she apologize for not calling me back,being there when she was supposed to or anything. She said that the trailer was to be returned by 5 and if it was 5:30 or later that she wouldn't be there because she had to leave early. I told her i would probably have it back around 3.i returned a few minutes after 3 and again no one was around. I'm not sure how someone runs a business like that.I had to meet someone outside of Charlotte NC at 11 and i couldn't wait and had to make the decision that i did.very unprofessional and never go back there again.

Rating:

5.0

Outstanding service!

Rating:

4.0

Nothing that I can of. Thanks, Tony

Rating:

5.0

She was nice as hell, 10/10

Rating:

5.0

It was a very pleasant encounter.

Rating:

5.0

Only issue was the lock on the lockbox was sticky

Rating:

4.0

Had the pleasure of speaking with Marlen Luviano, very knowledgeable with the product I rented and directed me to a website to view for instructions. Good asset to the company.

Rating:

5.0

Tire on the trailer was worn out.

Rating:

5.0

This is a wonderful company. I had many personal issues. They were able to work with me through this process. Thank you so much!

Rating:

4.0

Online said I could sign up for 0800 pick-up despite location not opening until 0900. Order said I had a 24/7 reservation, but I was unable to pick up my equipment due to the reservation not being properly handled by the location.

Rating:

5.0

Exemplifies Customer Service at its absolute best!

Rating:

4.0

This was my second time renting U-Haul from Amplify. I will definitely rent from them again. Extremely friendly and professional. They deliver as promised. Really a good experience. I would highly and confidently recommend Amplify to a friend or family member.

Rating:

5.0

Marlin at Amplify U-Haul is always very helpful with all our moving needs! I highly recommend this U-Haul in King!

Rating:

5.0

great service!

Rating:

5.0

Excellent service

Rating:

4.0

Have a nicer truck ready. The truck that we used sounded and drove like it was on its last wheel.

Rating:

5.0

Courteous, efficient, and overall exceptional customer service.

Rating:

5.0

Very helpfull

Rating:

5.0

Easy process, great communication, owner is a great person. Best service I've ever had at a uhaul.

Rating:

3.0

Truck was very dirty inside and outside. It ran terribly and I wondered if it would even get me to and from my destination. The manager made me wait after I complained about how dirty the truck was for about 15 minutes while she sort of cleaned out the cab and made excuses about why it was so dirty. Very unprofessional. I will not return to this location and not recommend it

Rating:

4.0

Very professional

Rating:

5.0

Nothing to improve! I had started to pull up the self-return instructions when an employee came out and took care of it all in less than 2-3 minutes. Easy and smooth.

Rating:

5.0

The lady was extremely nice,courteous and professional that helped me

Rating:

5.0

Super quick drop off and quick, friendly service.

Rating:

5.0

Not involved with personnel, self drop off..... the app. Kept freezing up, very frustrating.....ended up calling U-Haul

Rating:

5.0

The owner/operator of this location does a great job

Rating:

5.0

Everything went very smoothly and the lady helping us was very pleasant and efficient.

Rating:

5.0

Nothing. The lady who works there was very professional and helpful. Got me hooked up and ready to go. Thank you very much!!! 💪🏽💪🏽💪🏽