Customer Reviews for Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)

664 reviews

1235 Osprey Dr   Ancaster, ON L9G4V5
(Hwy 2 & 53)

(905) 304-1515

Location Hours

  • Mon-Sat: 9:30 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/23/2022: Closed

Services at this Location:

Contact Us

(905) 304-1515

1235 Osprey Dr
Ancaster, ON L9G4V5
(Hwy 2 & 53)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Extra day rental for free was great

Kevin C. 
Rating:
3.0

Passenger side mirror is loose and spins freely. No visibility when changing lanes. Dangerous. Last customer left tank at 1/4 full and paid charge. Agent knew this but left it at 1/4 tank. I received the equipment and had to add stop to fuel for my move.

Glenn C. 
Rating:
2.0

pickup was a real problem as site was closed and only on-line pickup was available. I was led to believe site was open & pickup could be done in person. Fortunately, phone help was beyond excellent & eventually I was able to retrieve vehicle.

David T. 
Rating:
4.0

Have another type of return plan. Not the link via phone. It didn't work, I couldn't turn on location. Maybe a form to fill out on return and an email to send photos.

Shawna C. 
Rating:
5.0

The gentlemen who works at the Ancaster mini location has great customer service!

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Vehicle was very dirty and salt ridden inside and out. I had to go and get the windows cleaned so that I could drive it safely.

Susan M. 
Rating:
5.0

I have serious privacy and security concerns that as a condition of rental, U-Haul demands an electronic scan of my driver's license. I believe this is a personal privacy over-reach. The long-term risk of providing such sensitive personal information weighed against the act of renting a vehicle for 4-hours is unjustified. No company today can guarantee they will not be hacked thereby placing my personal information into hands that may cause me long term harm. How can you improve your service? Stop collecting e-scans of your customer's driver license information. Don't make e-scans a condition of rental. If a customer refuses an e-scan of their drivers' license, then simply photocopy the license and return the photocopy to the renter upon vehicle return.

David H. 
Rating:
5.0

All was good the guy helped me is very kind and helpful

Samara S. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Andres U. 
Rating:
5.0

Customer did not leave a comment.

TODDM S. 
Rating:
3.0

I ordered two hand trucks but only got one, which was really annoying for my move. Other than so, everything was good and the truck was well maintained and drove well.

Syed Abdul W. 
Rating:
5.0

Not a whole lot. Everything went smoothly

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Nick L. 
Rating:
5.0

Great service, and the truck was in great condition. I highly recommend this location!

Adrian B. 
Rating:
5.0

Great service from the gentleman at the desk. The headlights on the truck were very dim and should be looked at by maintenance. I found it very hard to see on the highway and on City roads where there were no lights I had to use high beams to get any type of light on the road. Once I return the truck I was very frustrated because I could not shut the cabin light off. The process of returning the truck was equally as frustrating because it was pouring rain like I've never seen before and I could not download the app to make it easy for me to return at 11 p.m. at night. I think that process is flawed and needs rethinking. I returned the truck with no problem except for those issues. I appreciate your time.

Anthony L. 
Rating:
4.0

I would have given an excellent review HOWEVER they should have said that as the location would be closed the day I returned the vehicle that I needed to keep the keys WITH ME before finishing the return online. There are many steps that require photos. It took forever to return this vehicle.

CARRIE K. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Kun Y. 
Rating:
4.0

Need to increase GPS range to pickup 24/7. I was in the driveway of the location and it said I wasn't there yet and could not start my checkin. I had to move multiple times before I found a location where it recognized that I was there so I could get the checkin process to start

R Jeffrey J. 
Rating:
5.0

Computer system showed my reservation on my phone and in email confirmation for 9 am as requested. Dealer computer showed 10 am when I arrived (Sept 2nd rental - Norton). The location manager made everything right 😃, but the computer system is obviously flawed.

JONATHONA N. 
Rating:
5.0

Prompt, courteous, a pleasure to deal with.

Carol L. 
Rating:
5.0

This location is very secure and we feel very safe when using the storage here which we have used for a year and now returned to use this storage again. The staff is super friendly and always ready to help. The facilities are very well maintained and clean.

PAULJ C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJAMES W. 
Rating:
5.0

Customer did not leave a comment.

SEANANDREW C. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
5.0

JD is aways helpful, courteous, and professional. A real asset!

Michael Stephen G. 
Rating:
5.0

The only location I use for my truck rental needs!

DOMENICO B. 
Rating:
5.0

Business hours should be extended to 5pm.

Bill F. 
Rating:
1.0

Air conditioner is not working. So, it's terrible for this hot weather. I recommend to check and repair the air conditioner.

Kyujin C. 
Rating:
1.0

Be a little more lenient with repeating customers. Charged $30 for 15 lt of fuel for being slightly under the return level.

JOSEPHT I. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

Customer did not leave a comment.

Anton A. 
Rating:
5.0

Service was excellent. JD was super helpful and took time to explain and help me through the process. Great employee!

Sofia B. 
Rating:
4.0

Customer did not leave a comment.

LESLIEA K. 
Rating:
4.0

Service and vehicle were fine. Perhaps more clarity on return procedures. Verbal instructions were to just park the vehicle and drop the key in the after-hours slot. I had missed the message regarding the online return process and was back home before I saw it. Otherwise, no issues.

DAVIDJ M. 
Rating:
5.0

Have gas tank full so when returning vehicle you just have to top it up. Rather than try to figure out how many litres are needed to bring the tank back to the starting level. Very confusing. We returned the vehicle after hours and the self return process was very easy to complete, just fill in some information on line and take a few pictures.

Caroline M. 
Rating:
5.0

Customer did not leave a comment.

Arald T. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEA L. 
Rating:
4.0

I didn't ask the insurance, but the clerk charged me.

LANG B. 
Rating:
5.0

Friendly, fast, service. Excellent experience!

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Yuri B. 
Rating:
2.0

I was detained at work for an additional 1/2 April 15th waiting for my email confirmation, finally I called back and the guy that answered chuckled and said, "oh, they put a typo in your email address" I was less than impressed.

Jorge R. 
Rating:
5.0

Best customer service I've ever had

Cecil C. 
Rating:
4.0

Customer did not leave a comment.

Mae W. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

JANETL W. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Milorad V. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

Corey D. 
Rating:
4.0

More vehicles and vehicle choice.

Andra J. 
Rating:
5.0

Very quick and easy to rent

roger B. 
Rating:
5.0

Not much. The service provided by JD and Adam at the U-Haul Ancaster location was excellent The only thing I might change is the very high mileage (97,000 mies) on the truck that I rented.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

saravanan E. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

My online rental got off to a rough start. That's when JD from Ancaster took over and fixed everything within minutes. More than satisfied with his efforts. Less than impressed with Uhaul online experience.

MICHAEL S. 
Rating:
5.0

The person that served me at check out was really nice. Very friendly and helpful

Sarah G. 
Rating:
4.0

Was a nice experience.

allan S. 
Rating:
5.0

Nothing. It was an excellent experience.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

PETER V. 
Rating:
5.0

The lady at this location was very friendly and courteous. A pleasure to work with.

Tracey D. 
Rating:
5.0

Customer did not leave a comment.

Sandra W. 
Rating:
4.0

Customer did not leave a comment.

Peter V. 
Rating:
2.0

The customer service at the pickup location was good. Unfortunately overall we are very unimpressed we had to drive 30mins out of our way to pick up our truck when we booked weeks in advance and have more than 5 U-Haul locations much closer to our old house, including one within walking distance! Truly ridiculous that we could not have our truck at the location we requested or a location closer than a 30min drive in the opposite direction of where we lived and were moving to. Truck was also very dirty and had broken glass in the back, not impressed. My furniture has black dirt all over it which I will now have to pay to clean. Not impressed.

Matthew O. 
Rating:
3.0

Refer to the previous two problems described

JAMIE R. 
Rating:
1.0

My RESERVATION was changed last minute and put me 3 hours behind schedule. Staff were unwilling to help, the vehicle felt unsafe, the drop off was in the middle of nowhere with nobody there and the bill was more than quoted.

andy S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The customer service rep was fantastic.

Colin L. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Benn A. 
Rating:
3.0

Manager was very nonchalant about COVID cleaning of equipment. When I asked about a walk-around of the truck to inspect for damage, he said, “Go ahead, that's up to you. I've already done mine.” And the he walked away from me.

John B. 
Rating:
3.0

Somewhat hard to find and the picture of the 'location' was on the wrong truck so it was difficult to determine which truck was mine.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

DANIELM S. 
Rating:
5.0

Customer did not leave a comment.

Shayne J. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Clean the Van it was very dirty specially the driver and passenger area. I have to clean it before driving it.

Blanca M. 
Rating:
5.0

Thank you for the help to make our move a bit more at ease. Clean enclosed trailer and was easy to haul.

Debra S. 
Rating:
5.0

Staff at this location are amazing, from booking to return it's just seamless.

James M. 
Rating:
5.0

Great customer service . Super employee.

William L. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Great email information provided that let us return the rental very easily without any issues.

Shiva S. 
Rating:
5.0

No need to change a thing, check in and pick up was seamless. This is the third time we have rented from this location and it will not be the last.

James M. 
Rating:
5.0

Everything was good. But when filling the fuel tank based on being empty to 3/4 full did what the graph said and ended up filling the tank completely. So an extra 30 dollars or so but what can you do......????

Richard L. 
Rating:
3.0

Mobile check in and return is extremely slow and time consuming process. An app would be much better suited. Also, the website has crashed on me numerous times.

Lorin T. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

MELANIE L. 
Rating:
4.0

Very good, no hassle experience.

Rod L. 
Rating:
4.0

Noting I can thaink of, friendly staff on hand

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Joanne S. 
Rating:
4.0

The customer service was great and everything was explained it made the pick up and drop off so easy.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

Ioana S. 
No reviews have been submitted for this location.

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