I called on Thursday the 24th, 2022, to check that the pickup truck I was to pick up on the following day was on the lot and as well check that it had a towing receiver. We arrived Friday the 25th to pick up the truck to find there were muddy dog footprints and dog hair all over the passenger seat and middle armrest. It was a mess. The truck had been there at least 24 hours and had not been cleaned. I had to spend my time to vacuum and wash out the truck. It was really disappointing. The fellow hadn't bothered to clean it and just said that's the way it is! We were in a bind or we would not have accepted the truck. The attitude of the fellow that rented it to us was very indifferent, take it or leave it! I have not experienced this EVER at a U-Haul dealership. I was not offered any compensation for my time to clean it other than I wouldn't be charged if it was not clean when I returned it. I have rented from U-Haul many times, and have had really good experiences but this was not one of them.Terrance B.
Ancaster Mini Storage Ltd
(U-Haul Neighborhood Dealer)
- Mon–Sat9:30 am–3 pm
Special Operating Hours
- 12/22/2022 - 12/23/2022: 9:00 am - 12:00 pm
- 12/24/2022 - 12/26/2022: Closed
- 12/29/2022 - 12/31/2022: 9:00 am - 12:00 pm
- 24 hour customer return
One-Way and In-Town® Rentals in Ancaster, ON L9G4V5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 4.5 Average Customer Rating
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Open earlier & stay a bit later.Alan C.
Have longer hours. We needed the truck longer but you were closed when we wanted to drop it off.Brian R.
Change there attitude. Also make them knowledgable so as to not waste people's time. Stop being rude and ignorant. Have equipment properly harnessed and have adequate adapters on hand . And don't be rude this is biggest issue not pleasant to deal with and wasted my time and gas first day then rude and ignorant upon drop off. Not we ever using this location again.Seth H.
Received much assistance, very helpful and very professionalScott M.