Customer Reviews for Another Closet Self Storage Kerrville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Another Closet Self Storage Kerrville

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David M. on

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Sherry F. on

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Very friendly and helpful

Albert P. on

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Gloria E. on

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richard a. on

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DEBORAH S. on

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During a very difficult time for our family, you two Ladies we're so Kind and understanding. We will recommend y'all and we'll be back Soon. Thank you so much!

JANET D. on

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brian b. on

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mary jane b. on

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What a kind and helpful young woman you have in this office! Great hire! Made my whole day. Thanks!

Mischele R. on

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The online check in and out process takes entirely too long. I spent more time getting the truck thank i did loading it

Nathaniel R. on

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Manuel R. on

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Marcus J. on

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Uhaul was great from start to finish. Kevin Erlwein was great. If you check in 1 truck wrong it's a mistake, but 2 different trucks something needs to change. Take pictures of the gas, mileage, and back of the truck.

Judy H. on

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John W. on

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no improvement possible

Julie L. on

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Did not have equipment I needed nor did they bother to tell me until I got there to pick it up! Wasn’t the friendliest either

Sharon H. on

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We don't see any need for improvement. We were extremely impressed with the staff and the facility. The staff was very friendly and helpful. We highly recommend Another Closet, Kerrville.

Mark S. on

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I want to pick up the truck where I rent from —-Not have to drive to another location !!!!

Wes T. on

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Elizabeth T. on

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Would've preferred a closer location to drop off, but thought it was best to return where we were recommended to.

Deborah Z. on

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We were told to call the 800 regarding drop off instructions. They told us to download the app and post pictures and the miles and all that prior to dropping off. The app had no place to do that. When i called back to customer service and expressed my discontent, the lady hung up on me and would not answer the phone again. I was upset but not rude. Her actions were very unprofessional and as a result, i will never use your company again.

ronald g. on

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John W. on

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nothing

Kimberly G. on

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I could not maneuver the trailer in reverse so the two employees came out to direct my steering. It would have taken me over 20 tries if not for them.\\\\\\\\\\\\\\\\\\\\

Wayne J. on

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I didn't notice anything that needed changing.

Larry H. on

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The person working there the Saturday morning was very pleasant to work with and cute, to boot.

MICHELLE M. on

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Everything was absolutely perfect!!

Doug C. on

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Drop off was very friendly and so was pick up Great experience once i matched my key to truck lol...

helori l. on

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JOHN L. on

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John W. on

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There is no room for improvement at this location. The lady was friendly, helpful and efficient.

Richard R. on

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Jennifer C. on

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JOHN E. on

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charlie b. on

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Was closed... Don't know anything about location other than was easy parking area to drop off transport.

Graham W. on

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They worked with us and gave us a pleasurable experience! We'll use them again I'm sure!

WILLIAM M. on

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hope t. on

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trinidad d. on

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open earlier

Patricia G. on

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The facility was ok, but the billing is not. I was overcharged and they would not refund me all that I was overcharged. This is dishonest, but I guess it is the way that they make their money. I will not use U-Haul again.

Helen S. on

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Everything was great I am glad I used this location for this rental they were very helpful.

SHERRY H. on

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I picked it because of location. Called 5 times, left 3 messages, never a call back.i finally went by around 2-3pm and made arrangements. Not busy at all, apparently UHaul is not a priorityl. Next day, much better experience, rep w/short VERY nice & helpful as well w/return next day. Can't make out her name, 1st initial is A

helen s. on

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This location is always helpful. I had to get a new truck to finish my move and they were great with there help.

Dennis B. on

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No problems at all with the rental. The young lady that helped me was very friendly and professional. They had the exact trailer I needed for my task.

Emma K. on

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James H. on

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The parking lot was way too small for this large truck and we only got it partially in a slot because it was gonna hit the mirrors of another truck. The place was closed on Saturday. We were billed an extra $16 dropping it off by app. Apparently, the destination on the app is not the drop off location of the truck but the place we were moving to. I did not know that and put Kerrville as destination instead of Harper, TX. So the driving it back costs us a penalty. NO FAIR especially after what we went through at the pick up location.

john r. on

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James D. on

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Friendly, efficient staff. Reserved online, and checked out quickly. It was perfect for my needs :)

Robert L. on

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I highly recommend this location and company. The staff are friendly and very helpful. Very nice facility and no issues with drop off. Thanks.

robert j. on

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Jesse R. on

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RICHARD C. on

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Thanks Ashley. Terrific customer service and greatly appreciated!

Stephen R. on

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ROBERTO V. on

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Dropped of the uhaul to this location and the process was smooth. The staff onsite ran a thorough inspection of the vehicle and accessed everything in a quick manner. I was very pleased with the service.

Eugene W. on

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Charge over and truck was not clean . Rude operator lady

Keyurkumar S. on

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Clerk was out of office for over 1 hours , we had to keep waiting and I wasted hired peoples labor hours as well. Door in back got stuck and would not release , we called 1-800 # on the door for emergency and we were on hold for 47 mins and finally when someone answered they hung up after putting us on hold. Did not dare calling again and waiting for next 1 hour. Wasted lot of time and money ( hires labor hours) and got horrible service.

Jarrel M. on

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This location was not convenient. It was not one of the facilities I chose to use as drop-off. There are two locations within a mile and a half of my location and yet I was forced to drive across town. This was NOT the location I chose and I did not know about it until I received my confirmation email. By this time it was too late. I am planning a move in a few weeks and am considering using another company.

Koy C. on

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Thanks sooo much!

Dominik C. on

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Staff was friendly, awesome, knowledgeable, and helpful. Will definitely be back.

Richard C. on

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Just LOVE this U-Haul location! Lots of room, excellent storage facilities, free drinks, free snacks and free smiles! Thank you, Ashley :-)

Kathy F. on

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Great service

john d. on

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CINDY G. on

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the truck stunk to high heaven and the steering wheel was filthy, I cleaned it and my daughter cleaned it some more ! No telling what germs were embedded in the steering wheel. I guess it was in good mechanical condition, I made it without incident but it certainly looked pitiful. For $500.00 I would have appreciated at least a good scrubbing so I could drive comfortably.

Denise W. on

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I will not use this location again. They give wrong information that impacts all involved..

Frank H. on

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ANDY T. on

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Quick and easy

VICTOR R. on

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The manager at the Kerrville, location was pleasant, extremely helpful, and made me feel like a valuable customer. She is definitely an asset to your company. I look forward to renting from U Haul again. Thank Ashley, for a very pleasant experience.

DANIEL H. on

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good to go.

RICK T. on

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Ashley was very professional, helpful, knowledgeable, and pleasant to work with. Being brought up to date on the legal and proper requirements to tow was much appreciated. From pickup to return, it was a smooth, flawless process! Well done! I look forward to using your services in the future when needed. Thank you!

anna h. on

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Gerald G. on

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Mary M. on

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Randy M. on

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WILLIAM P. on

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Excellent location. Clean and orderly. Competent and courteous staff.

John W. on

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Just continue what you are doing now.

MARY D. on

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Donald H. on

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Very friendly staff

APRIL E. on

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Clarence R. on

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miguel g. on

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Greg L. on

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Everyone always says, "there is always room for improvement ". I didn't see any.

JOHN T. on

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The woman who helped us was amazing! Stayed with us and helped us hook Up - super professional and nice

LILA B. on

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Employee was very helpful, efficient and friendly.

JIM K. on

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Nothing. Carissa was fantastic, very knowledgeable and helpful. Location was very clean - looked new

Greg W. on

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Everything was great, although the per mile rate was too high.

Albert N. on

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Great service as is.

kotna b. on

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Edward D. on

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Excellent service and equipment. I will recommend and will be back. Thank you U Haul.

Walter W. on

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The staff was cordial and helpful.

james s. on

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Brad J. on

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Great location and personnel. No complaints.

Starla H. on

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Ella G. on

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Jerry H. on

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The trailer, the facilities and the rental employee were great. The lady was very helpful even after I picked up the trailer.

Floyd P. on

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Ron K. on

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Excellent people to help us pick up and drop off. Very pleased with their help and knowledge.

James D. on

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Perfect Transaction. Front Desk help was EXCELLENT and should get a raise.

bobby l. on

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All went well very pleased

Paul Z. on

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Carissa was very professional and helpful.

Stephanie S. on

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Customer did not leave a comment.