Customer Reviews for Another Closet Self Storage Kerrville
(U-Haul Neighborhood Dealer)

199 reviews

3371 Loop 534   Kerrville, TX 78028

(830) 895-0613

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 895-0613

3371 Loop 534
Kerrville, TX 78028

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have only used UHaul when I've needed to move and will always use Uhaul. Great customer service! Awesome value!

RICARDO D. 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
5.0

The staff was very friendly and attentive. I did notice that while on my trip the AC didn't work. The staff wouldn't have known this as the temperature this time of year is cool. During the one-day trip, the humidity was very high so I did want the AC on. On the trip back I drove in the evening so it didn't matter. Just a note for management.

MARK B. 
Rating:
4.0

was able to complete the rental in good time and we were able to leave location with no issues

TERRI F. 
Rating:
5.0

Really don't have anything to add. Everything went smoothly and representative was helpful and cordial

GLENN G. 
Rating:
2.0

I had made it clear that on a 15' truck would work for me when I made the reservation. When I got to the location they said I had been upgraded to a 20' because the two 15 ‘ trucks on the lot were promised for the next day to other customers. They said Uhaul had sent me a email about the change. That email arrived 10 minutes before my scheduled pickup time. I finally got the 15' truck after much argument. Totally unsatisfactory

jerry P. 
Rating:
5.0

Smooth sailing! Staff went out of their way to help me make best choices and research all options. Truck perfect for my needs. Then...when I realized I was in over my head with huge and heavy furniture...the sticker in the truck leading me to help unloading saved the day. Had movers at the door lined up in less than 10 minutes. Great experience from start to finish.

LISA S W. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Elizabeth helped me and she was fantastic. It was supposed to be a contactless check in but there was a glitch. She fixed me right up and did it with a smile!! Thanks again Elizabeth!!

Pamela R. 
Rating:
2.0

The lady at the desk was excellent but I had all kinds of iffuea using the truck share. Then I was presented with additional charges after I already paid for the reservations. Took 3 hrs to get my truck even with a reservation. Then the truck was very hard to control because there was so much play in the stearing I was scared drivin g it on the highway

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

make it a little easier to check in to receive the equipment rented

Bryan C. 
Rating:
5.0

Always the best service, I have rented at least 6 times in the last 2 years And had one small issue. Trucks are clean and well serviced.

CINDY J. 
Rating:
3.0

While the trucks were easily accessible there was only one parking spot for you to leave your car that wasn't wedged between huge moving trucks. Also, the lady running the storage facility where the u-hauls are kept was quite rude. All I wanted to do was ask her where she would like the truck parked but she cut me off before I could finish asking my question. She then started giving me a hard time about whether or not I even belonged there. Poor customer service skills.

JESSE S. 
Rating:
5.0

Truck needed to be washed but was in good condition otherwise.

George S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Alfred R. 
Rating:
5.0

This location answers the phone which is a huge plus! I was able to coordinate a drop off as an on site person was able to answer my questions. This location also tends to waive the after hours drop fee as the WIFI in the area is poor to non-existent. Kudos to Heidi, one of your best customer service agents.

John L. 
Rating:
3.0

They didn't have my reservation and they told me I was limited on time I could use truck. When I brought it back no one was in office. Had problems with turn in on mobile phone but finally got it

Terri F. 
Rating:
5.0

Customer did not leave a comment.

MARICELA M. 
Rating:
5.0

Customer did not leave a comment.

Christian Y. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

U HAUL LIES THEY TELL A PRICE ON THE PHONE (800#} THEN WHEN YOU GO TO PICK IT UP IT'S MUCH HIGHER. i ASKED 2 DIFFERENT PEOPLE IF THE PRICE QUOTED INCLUDED TAXES AND FEES THEY LIED AND TOLD ME THERE WERE NO OTHER CHARGES LIARS CORPORATE LIARS

Rand M. 
Rating:
2.0

We dropped the unit off early and were charged an after hour drop off fee. Both my wife and I didn't hear anything about an after hour fee when we picked up the trailer. What's worse is the agent didn't give us an access code to put the trailer back were we got it. I won't use this company again. Not just because of the fee but they never answer the phone and or call you back. You have to personally go to there facility to get any answers. Very bad customer service. I would like my 20.00 dollars back too.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

The lady who accepted my truck was prompt, courteous and professional.

James L. 
Rating:
5.0

Ashley was great. Very easy to work with,excellent.

CAROL C. 
Rating:
5.0

I believe the rates for the U-Haul I rented were fair and I would have preferred to have kept it up till the 24-hour mark allowed to me, but I moved to a house on a narrow street without protection and feared it to get vandalized. I appreciated the amenities available such as the dolly and moving blankets, but for this move I did not need them. The next time I move, I will be visiting again for another quality experience.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Francis B. 
Rating:
5.0

the clerk was very helpful and prefessional

Richard E. 
Rating:
5.0

Perfect service! No way to improve!!

Graham W. 
Rating:
5.0

Friendly even after I chose not to use the trailer

Starla H. 
Rating:
4.0

Helpful staff and efficient process

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
3.0

While my experience with Kerrville TX Uhaul itself was good, due to, when I was finally able to pick up my truck, all thanks to Kenya was great. The on-line help was awful, other than Kenya. All the several transferred associates I spoke with were ridiculous. None of them were professional and I never want to speak with them again, especially the man (Inever got his name and he wasa major jerk.) I do want someone to reach out and contact me. 405 585 7347.

Dawn C. 
Rating:
1.0

Charged for the full day despite not using the vehicle at all when it was determined to be insufficient for the job.

James W. 
Rating:
5.0

We are grateful for the service and storage at this location, and the customer service is always great.

Robert W. 
Rating:
4.0

The manager,Ms Jenkins, was exceptionally helpful, courteous and customer focused

GELNN A. 
Rating:
3.0

This place is still charging me 2 weeks later! After I already settled things with go-uhaul the day after my rental.

Mischele R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Susana P. 
Rating:
5.0

Customer did not leave a comment.

Atzimba M. 
Rating:
5.0

Process was new but easy to maneuver was we got going in right direction with support.

David M. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

The facility was very clean, organized and easily accessible. And the service was very great. I look forward to coming by again.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Julianna M. 
Rating:
5.0

The only thing that you can improve is the phone call procedure so that I can speak directly to the agent on site. Both of them are great.

John W. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
4.0

Ashley did a great job answering my many questions. Will utilize this U-Haul again if the opportunity arises.

Gale H. 
Rating:
4.0

N/A

kirsi B. 
Rating:
3.0

Customer did not leave a comment.

Luther W. 
Rating:
4.0

We were driving 60+ miles to pick up the UHaul truck. The pick up location moved 2 times after our initial location confirmation - further and further away from our home. We were concerned about all the sudden changing of location and were afraid there would be no truck available after driving 60 miles to pick it up. It all worked out okay, but there seems to be an opportunity for improvement.

Michael F. 
Rating:
5.0

The 20 Foot truck I had was difficult to put gas in. At all four different gas stations in three states, I could not use the auto-flow mechanism. Even on the lowest flow setting it kicked off. I had to manually hold the handle at a trickle and still it would kick off 15 to 20 times. Not very convenient and very time consuming when trying to pour 30 gallons at each stop. Obviously and manufacturer's defect.

James B. 
Rating:
2.0

The reason I put such a low rate is because y'all need to make the total a lot more clear and explain to people that 4 days of renting a truck will cost over 800 dollars and it's not anywhere near the “39.99 a day” total

Trenton F. 
Rating:
5.0

Easy to turn in my rental stuff and helped me with a storage unit while I am attending training for my job.

Travis R. 
Rating:
5.0

Customer did not leave a comment.

Andrew J. 
Rating:
4.0

Customer did not leave a comment.

Trenton F. 
Rating:
5.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

wilhelmina B. 
Rating:
5.0

Customer did not leave a comment.

Clifford B. 
Rating:
1.0

Ashly is a great fit for the job! she took the time to explain details and installed the auto carrier to my suburban herself, very impressive,

Jose S. 
Rating:
5.0

Thank you for all your advice. It helped make my move affordable and manageable.

James T. 
Rating:
5.0

We had a great experience the people. Thank you.

Rodney E. 
Rating:
5.0

None at this time are needed

JUAN H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Radiator was leaking also was the power steering pump. Reported it when I returned it, she really much care and dismissive, so left the keys and left.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Jenica B. 
Rating:
4.0

Customer did not leave a comment.

Shelby W. 
Rating:
4.0

Possibly open at 8:00 am. Otherwise a nice experience.

THOMAS V. 
Rating:
4.0

Customer did not leave a comment.

jim B. 
Rating:
5.0

Excell service

John W. 
Rating:
1.0

There was damage to the truck already. Because we didn't take a picture they wanted to blame it on us. The location where it was bent and scratched had x's on it and my understanding is that if it has ex's that damage was there already.

Perfecto P. 
Rating:
5.0

This location was very near my house. Uhaul had me going to a location 15 miles further when I booked the trip and then re-set my drop off to a location 15 miles in the opposite direction passing this location on the way. I stopped and asked the attendant if I could drop it off with her and she was able to make that happen for me.

William O. 
Rating:
5.0

Second time at this location and dealing with this person. A real pleasure. Makes me want to rent the trailer again .

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very friendly and helpful

Sherry F. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Gloria E. 
Rating:
5.0

Customer did not leave a comment.

richard A. 
Rating:
5.0

During a very difficult time for our family, you two Ladies we're so Kind and understanding. We will recommend y'all and we'll be back Soon. Thank you so much!

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

JANET D. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

What a kind and helpful young woman you have in this office! Great hire! Made my whole day. Thanks!

mary jane B. 
Rating:
4.0

The online check in and out process takes entirely too long. I spent more time getting the truck thank i did loading it

Mischele R. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel R. 
Rating:
4.0

Customer did not leave a comment.

Manuel R. 
Rating:
1.0

Uhaul was great from start to finish. Kevin Erlwein was great. If you check in 1 truck wrong it's a mistake, but 2 different trucks something needs to change. Take pictures of the gas, mileage, and back of the truck.

Marcus J. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
2.0

no improvement possible

John W. 
Rating:
2.0

Did not have equipment I needed nor did they bother to tell me until I got there to pick it up! Wasn't the friendliest either

Julie L. 
Rating:
5.0

We don't see any need for improvement. We were extremely impressed with the staff and the facility. The staff was very friendly and helpful. We highly recommend Another Closet, Kerrville.

Sharon H. 
Rating:
5.0

I want to pick up the truck where I rent from —-Not have to drive to another location !!!!

Mark S. 
No reviews have been submitted for this location.

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