I have only used UHaul when I've needed to move and will always use Uhaul. Great customer service! Awesome value!RICARDO D.
Moving Truck Rental in Kerrville, TX at Another Closet Self Storage Kerrville
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kerrville, TX 78028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The staff was very friendly and attentive. I did notice that while on my trip the AC didn't work. The staff wouldn't have known this as the temperature this time of year is cool. During the one-day trip, the humidity was very high so I did want the AC on. On the trip back I drove in the evening so it didn't matter. Just a note for management.MARK B.
was able to complete the rental in good time and we were able to leave location with no issuesTERRI F.
Really don't have anything to add. Everything went smoothly and representative was helpful and cordialGLENN G.
I had made it clear that on a 15' truck would work for me when I made the reservation. When I got to the location they said I had been upgraded to a 20' because the two 15 â€˜ trucks on the lot were promised for the next day to other customers. They said Uhaul had sent me a email about the change. That email arrived 10 minutes before my scheduled pickup time. I finally got the 15' truck after much argument. Totally unsatisfactoryjerry P.
Smooth sailing! Staff went out of their way to help me make best choices and research all options. Truck perfect for my needs. Then...when I realized I was in over my head with huge and heavy furniture...the sticker in the truck leading me to help unloading saved the day. Had movers at the door lined up in less than 10 minutes. Great experience from start to finish.LISA S W.
Elizabeth helped me and she was fantastic. It was supposed to be a contactless check in but there was a glitch. She fixed me right up and did it with a smile!! Thanks again Elizabeth!!Pamela R.
The lady at the desk was excellent but I had all kinds of iffuea using the truck share. Then I was presented with additional charges after I already paid for the reservations. Took 3 hrs to get my truck even with a reservation. Then the truck was very hard to control because there was so much play in the stearing I was scared drivin g it on the highwayDAVID S.
make it a little easier to check in to receive the equipment rentedBryan C.
Always the best service, I have rented at least 6 times in the last 2 years And had one small issue. Trucks are clean and well serviced.CINDY J.
While the trucks were easily accessible there was only one parking spot for you to leave your car that wasn't wedged between huge moving trucks. Also, the lady running the storage facility where the u-hauls are kept was quite rude. All I wanted to do was ask her where she would like the truck parked but she cut me off before I could finish asking my question. She then started giving me a hard time about whether or not I even belonged there. Poor customer service skills.JESSE S.
Truck needed to be washed but was in good condition otherwise.George S.
This location answers the phone which is a huge plus! I was able to coordinate a drop off as an on site person was able to answer my questions. This location also tends to waive the after hours drop fee as the WIFI in the area is poor to non-existent. Kudos to Heidi, one of your best customer service agents.John L.
They didn't have my reservation and they told me I was limited on time I could use truck. When I brought it back no one was in office. Had problems with turn in on mobile phone but finally got itTerri F.
U HAUL LIES THEY TELL A PRICE ON THE PHONE (800#} THEN WHEN YOU GO TO PICK IT UP IT'S MUCH HIGHER. i ASKED 2 DIFFERENT PEOPLE IF THE PRICE QUOTED INCLUDED TAXES AND FEES THEY LIED AND TOLD ME THERE WERE NO OTHER CHARGES LIARS CORPORATE LIARSRand M.
We dropped the unit off early and were charged an after hour drop off fee. Both my wife and I didn't hear anything about an after hour fee when we picked up the trailer. What's worse is the agent didn't give us an access code to put the trailer back were we got it. I won't use this company again. Not just because of the fee but they never answer the phone and or call you back. You have to personally go to there facility to get any answers. Very bad customer service. I would like my 20.00 dollars back too.Mark B.
The lady who accepted my truck was prompt, courteous and professional.James L.
Ashley was great. Very easy to work with,excellent.CAROL C.
I believe the rates for the U-Haul I rented were fair and I would have preferred to have kept it up till the 24-hour mark allowed to me, but I moved to a house on a narrow street without protection and feared it to get vandalized. I appreciated the amenities available such as the dolly and moving blankets, but for this move I did not need them. The next time I move, I will be visiting again for another quality experience.Michael M.
the clerk was very helpful and prefessionalRichard E.
Perfect service! No way to improve!!Graham W.
Friendly even after I chose not to use the trailerStarla H.
Helpful staff and efficient processGlenn A.
While my experience with Kerrville TX Uhaul itself was good, due to, when I was finally able to pick up my truck, all thanks to Kenya was great. The on-line help was awful, other than Kenya. All the several transferred associates I spoke with were ridiculous. None of them were professional and I never want to speak with them again, especially the man (Inever got his name and he wasa major jerk.) I do want someone to reach out and contact me. 405 585 7347.Dawn C.
Charged for the full day despite not using the vehicle at all when it was determined to be insufficient for the job.James W.