Customer Reviews for Antioch Ace Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

Alex , was awesome and a delight to work with . I actually called first ti reserve or see if I could walk in to pick up a truck . He advised me to go one to make reservation and stop by so I did and 20 min later I was off and back. The cleanliness mark was due only to something white in the dash area and wrapper on the floor . Other wise everything was perfect from begin to end

Rating:

5.0

Your customer service is excellent i cannot think of anything to improve on.

Rating:

2.0

There were no fluids in the car as far as coolant, power steering, and transmission fluid. The truck felt like the transmission was slipping. It was dirty when I picked up and completely on empty. However, the employee that serviced me was fantastic and amazing. I've tried to get a refund and have been denied.

Rating:

4.0

UHaul needs to invest in better technology to give to their agents. The woman i was dealing with should have been to scan my license into the system at the location. Also, text or email any forms or additional documents as soon as the customer e-signs not two days later. I lost almost an hour because of that.

Rating:

1.0

It said I could drop off any time, had to create account, account asked me to drop the keys in a Dropbox but there is not a Dropbox in sight. The area is dirty and there are dogs running around at night.