I was double charged. Going back today to find out why.
Albert S
Antioch Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Antioch, CA 94509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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While the Ace location was very good, the U-Haul app is terrible. My iphone wouldn’t let me take pics of my drivers license or the license plate because it thought the site was sketchy. Fix it, please!
carlos lThe u-haul itself was fine but I set up my reservation time for 12:30. When I arrived at 12:30, it took a full half hour to finish the rental process (i.e. taking photos of different parts of the van, taking photos of myself and my license, getting the keys from inside the store). On top of that, the app makes you verify who you are by putting in another person's contact info and waiting for the company to call them to verify. It took so long that I literally missed a half hour of my rental time. I had only rented the van for two hours but then, I had to pay to extend the time because of that missing half hour. If I knew that it would have taken so long to get everything set up, I would have arrived much earlier and began my rental later. This is something that people should be warned about when renting a u-haul because it end up costing more to extend the time, and it ends up wasting your time.
Sally ZOnline app reception was poor. I wasted a lot of time refreshing app.
Peter DHave a drop off location for vehicle when you finish job early and drop off box for keys.
KEVIN D