The process was terrible took 20 mins at pickup and at least 25 to return!!! For someone who does this type of thing all the time. Rentals , reservations, apps. This was by far the worst experience and will try any other option before doing this app rental again. Equipment was greatâ€¦.experience was terrible.Jack L.
Customer Reviews for APAI
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Perry G.
Customer did not leave a comment.Laurence R.
Remote pickup only! Worker on site sent me 5 miles away to Armory Shell u-haul, (same owner) and said we can't help you go back and call 800 number. After several transfers on the phone a worker had me set up in 2 minutes.Robert K.
Took me 45 mins to access key in lock box. Called dealer 5 times over 2 days, no reply. Phone number on app different in message on phone. Did not get dolly. I was charged $12.00 for dolly. No person accessible.Phillip G.
When a customer reserves a truck or trailer you could have it available at the time and location that was previously agreed upon. Also checking in equipment in a reasonable timeframe, so as to not f-up future reservations that customer has made.Tony S.
While the pickup location was fine and the people were good, the online check out and reservation process was one of the worst I have ever experienced.Aurelia D.
Very helpful with the rentslprepich T.
Easy drop off. No person was on duty which was fine.Brian H.