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Teri S
Customer Reviews for Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brake pads are worn out.
Engin ODolly that was rented wasn’t in the back of truck. Didn’t realize until I got to pickup point. Made my day a lot tougher.
Randy lNot much room on the lot, but there is an area next to it to temporarily park and turn around with the big trucks.
Daniel PEverything was straight forward. The app helped
MIGUEL QGood experience renting
Ken BA/C in the truck didn’t work at all. I also selected the option for mobile pickup and that didn’t work at all. Still had to go inside for pick up.
Adam MI had a very frustrating experience with this U-Haul location. The truck I received was not full on pickup, yet no one mentioned it or corrected it. I only drove 13 miles, but I ended up paying $33.19 out of my own pocket to refill 9 gallons. That amount of fuel for such a short distance is impossible, which means I paid for fuel that should have already been in the truck. This is unacceptable. Customers should not be forced to cover the cost of someone else’s negligence. If a vehicle is not full at pickup, it must be documented and corrected — not ignored. I expect U-Haul to take responsibility for this and ensure customers are not charged for fuel they did not use. This kind of oversight is not minor; it directly impacts the customer and shows a lack of care in vehicle preparation.
Edouard MVery friendly staff and helpful
waleed HRip off.
Savannah MCustomer service was great.
David TMy only issue was that there was a closer Uhaul that would have been more convenient. Not sure why that was not an option.
Matthew PIt wouldn’t allow me to finish uploading pics fyi
Sherry DIt was weird that I was handed a torn piece of paper with the mileage and the gas level, instead of it being displayed in the app.
JEAN PVery easy, very convenient, very fast in and out
thorsten sVery helpful and friendly.
Rick WGreat service
DACE RTrailer parking is difficult with the traffic.
Bradley KWe were not greeted upon arrival and had to initiate the transaction stating we had a reservation . There were no details spoken - no confirming questions asked (i.e. where we would drop off the van), no reminders spoken (i.e. gas up before return).
Amanda EIt was very easy to do the documents and the truck was on the top condition. I like the experience!
Xuerui LDropped off after hours, had no interactions with the staff. Andy, at the pickup location was awesome.
Thomas SU-Haul locations always seem to be understaffed. The staff is always running around trying to take care of customers, but there is always a significant wait. Language also tends to be a problem so it is necessary to resort to hand signals.
Roger FFront desk customer service great!
Atif BGreat experience!
benjamin pExtremely well run. Employees are kind and they are fast to respond and communicate clearly. Would recommend!
Jamie OParking was difficult, it was kind of dirty in there, and the place didn’t even look open. But the people who worked there were nice and helpful.
Alexandra CThe lot is way too full and not easy to maneuver.
Michelle SI picked up the vehicle at the Apex office; the staff member was friendly and helpful. Thank you.
Hakan BI accidentally left a garage door opener in the truck and they had it waiting for me in the office when I went back to get it. I appreciated them taking time to do that for me as I was afraid it was already off with another customer.
Jason CN/A
Jerome SThis is a great vendor for U-haul. They are expedient and very helpful always kind. The truck I rented was in great shape and they eagerly accommodated me when it needed a larger truck at the last minute. I would highly recommend this U-haul location without hesitation.
john mU-Haul locations all seem to be understaffed and overworked. But the wait wasn't too bad this time and the attendant worked efficiently. He was hard to understand, but hand signals got the job done.
Christina FWas difficult to park initially, but otherwise no issues with service or equipment. Would rent here again.
Jamie OThe truck is so out of alignment. It was very difficult to drive. The transmission was difficult to put into reverse. The interior of the truck was so very dirty and smelled awful.
Victor FThe U-Haul dealer in apex is the best! I always trust this location for my rentals
Ryan MThe operator issued a claim against my rental for the windshield being chipped/ cracked. Though I had video and photo evidence it was not me, he said he had to do it. He indicated that as I took insurance I would not be charged, it still was being logged against my rental which I do t like it as it did not occur during my rental based on the video.
Peter BEverything went smoothly. Made the move less stressful. Especially appreciated you guys hooking us up with loading/unloading help. That was a tremendous help.
Bright NDollys were not included.
David BBrandon and his team were professional, courteous, incompetent
NORMAN PYou cut so much fee. Your price is not unpredictable. To much cutoff for gas.
ALI SDid not have any interactions with any employees. The lot was extremely full, but we were able to drop it off after the place had closed for the day with no issues.
Jacob RI used the self return system and it worked well.
Greg CNO issues
Jason HGreat transaction all around. My rep was awesome.
Travon MWas does an insurance fee always seem to appear even though I reserve this vehicle with no coverage because my own insurance covers it? Why does UHaul always seem to add it on automatically are require me to remove it, or request it to be removed. I reserve it without the UHaul optional insurance coverage. Somehow it gets added back, and I don't see it until the receipt arrives In addition, the vehicle was clearly recently used and dirty, inside and out. Including used drink bottles and napkins under and behind the seats.
Rhian DMy issue is not related to Apex Moving & Supplies, it's related to how U-Haul expects its customers and contractors to maintain their promises. I was "guaranteed" a truck at my preferred location near my home. When I arrived, the truck was there, but it had not been checked in appropriately, so Customer Service's solution was to send me to another location "only" 4+ miles away. They blamed the bad check-in on either the renter or the original location and said I could wait for the location to open. I chose mobile pickup because I needed to get started at 7 a.m., not their 11 a.m. opening time! People that rent vehicles don't often have another vehicle to just jump to the next location. I had to get my ride to come back and bring me somewhere else. I was on a deadline, wasted 30 minutes on the phone and another 30-60 getting to a location that was farther away, with only a $50 credit as compensation. No one seemed all that concerned about it, although the Customer Service agent Diana(?) was very pleasant. And while we're at it, having to give a truck cleanliness rating of "Yes" or "No" is not sufficient. YES, the cab was free of visible debris, but every time I get in a U-Haul truck it reminds me of police shows where the detectives enter a house and immediately know there's a dead body somewhere. Each one comes equipped with a decade of BO and cigarette smoke, but not a sorely needed oxygen mask. I have no faith now that when I order a truck it will be there for me.
William ZVery crowded lot. Had we returned the truck when the lot was closed we would have had to leave it in the street.
Carolyn DThe truck I just rented was in unacceptable condition. The air conditioning worked well, but the truck had several serious issues. The engine RPMs fluctuated constantly, and the truck had very little power or acceleration, making it difficult to drive with confidence. In addition, the driver's door would not close properly without using a significant amount of force. These problems created a lack of confidence in the vehicle and raised serious safety concerns. I expect rental vehicles to be safe and properly maintained, and this truck did not meet those expectations. Overall, I was very disappointed with my rental experience and hope these issues are addressed before the truck is rented to someone else.
Lorraine A