Customer did not leave a comment.
Benedict B
Customer Reviews for Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience!
benjamin pExtremely well run. Employees are kind and they are fast to respond and communicate clearly. Would recommend!
Jamie OParking was difficult, it was kind of dirty in there, and the place didn’t even look open. But the people who worked there were nice and helpful.
Alexandra CThe lot is way too full and not easy to maneuver.
Michelle SI picked up the vehicle at the Apex office; the staff member was friendly and helpful. Thank you.
Hakan BI accidentally left a garage door opener in the truck and they had it waiting for me in the office when I went back to get it. I appreciated them taking time to do that for me as I was afraid it was already off with another customer.
Jason CN/A
Jerome SThis is a great vendor for U-haul. They are expedient and very helpful always kind. The truck I rented was in great shape and they eagerly accommodated me when it needed a larger truck at the last minute. I would highly recommend this U-haul location without hesitation.
john mU-Haul locations all seem to be understaffed and overworked. But the wait wasn't too bad this time and the attendant worked efficiently. He was hard to understand, but hand signals got the job done.
Christina FWas difficult to park initially, but otherwise no issues with service or equipment. Would rent here again.
Jamie OThe truck is so out of alignment. It was very difficult to drive. The transmission was difficult to put into reverse. The interior of the truck was so very dirty and smelled awful.
Victor FThe U-Haul dealer in apex is the best! I always trust this location for my rentals
Ryan MThe operator issued a claim against my rental for the windshield being chipped/ cracked. Though I had video and photo evidence it was not me, he said he had to do it. He indicated that as I took insurance I would not be charged, it still was being logged against my rental which I do t like it as it did not occur during my rental based on the video.
Peter BEverything went smoothly. Made the move less stressful. Especially appreciated you guys hooking us up with loading/unloading help. That was a tremendous help.
Bright NDollys were not included.
David BBrandon and his team were professional, courteous, incompetent
NORMAN PYou cut so much fee. Your price is not unpredictable. To much cutoff for gas.
ALI SDid not have any interactions with any employees. The lot was extremely full, but we were able to drop it off after the place had closed for the day with no issues.
Jacob RI used the self return system and it worked well.
Greg CNO issues
Jason HGreat transaction all around. My rep was awesome.
Travon MWas does an insurance fee always seem to appear even though I reserve this vehicle with no coverage because my own insurance covers it? Why does UHaul always seem to add it on automatically are require me to remove it, or request it to be removed. I reserve it without the UHaul optional insurance coverage. Somehow it gets added back, and I don't see it until the receipt arrives In addition, the vehicle was clearly recently used and dirty, inside and out. Including used drink bottles and napkins under and behind the seats.
Rhian DMy issue is not related to Apex Moving & Supplies, it's related to how U-Haul expects its customers and contractors to maintain their promises. I was "guaranteed" a truck at my preferred location near my home. When I arrived, the truck was there, but it had not been checked in appropriately, so Customer Service's solution was to send me to another location "only" 4+ miles away. They blamed the bad check-in on either the renter or the original location and said I could wait for the location to open. I chose mobile pickup because I needed to get started at 7 a.m., not their 11 a.m. opening time! People that rent vehicles don't often have another vehicle to just jump to the next location. I had to get my ride to come back and bring me somewhere else. I was on a deadline, wasted 30 minutes on the phone and another 30-60 getting to a location that was farther away, with only a $50 credit as compensation. No one seemed all that concerned about it, although the Customer Service agent Diana(?) was very pleasant. And while we're at it, having to give a truck cleanliness rating of "Yes" or "No" is not sufficient. YES, the cab was free of visible debris, but every time I get in a U-Haul truck it reminds me of police shows where the detectives enter a house and immediately know there's a dead body somewhere. Each one comes equipped with a decade of BO and cigarette smoke, but not a sorely needed oxygen mask. I have no faith now that when I order a truck it will be there for me.
William ZVery crowded lot. Had we returned the truck when the lot was closed we would have had to leave it in the street.
Carolyn DThe truck I just rented was in unacceptable condition. The air conditioning worked well, but the truck had several serious issues. The engine RPMs fluctuated constantly, and the truck had very little power or acceleration, making it difficult to drive with confidence. In addition, the driver's door would not close properly without using a significant amount of force. These problems created a lack of confidence in the vehicle and raised serious safety concerns. I expect rental vehicles to be safe and properly maintained, and this truck did not meet those expectations. Overall, I was very disappointed with my rental experience and hope these issues are addressed before the truck is rented to someone else.
Lorraine AThe representative was great and the truck in excellent condition. It was an overall great experience.
Douglas QEverything was great! Well done!
Michael DIt’s a minor point, but offering the option to save one’s license details much like previous vehicles for towing or payment on file would speed up the online check-in process tremendously. Very helpful during busy periods.
Donald RFriendly service, available equipment
Samuel KEasier way to check out or in on the app. It takes 10 minutes minimum to check in and do what’s required of check in or check out.
ELONA KRented a truck for a half day move. Pick up and drop off of the vehicle was efficient and professional. Moving is difficult but U-Haul made it a little bit easier. All in all, the half day rental of a medium-sized truck for a local move (under 20 miles) cost me just under $80. Money well spent.
Robert PMuch better experience than previous U-Haul. The truck was there and available. The gentleman that helped me was immediately available and made the renting experience very easy.
Anthony SIt was easy to reserve the uhaul and pick it up. I was a little confused with the insurance options. But I have always had a great experience with this uhaul location. HIghly recommend.
Amanda EGreat and clean please
STEPHEN Weasy pickup and dropoff...great experience
Brad WThe trucks brake did not work. Was not reimbursed.
Haley RGreat service.
Douglas SThis location is conveniently located. The staff there is always friendly and helpful.
Chung HTires on this vehicle are lacking major tread on the tires. The ride was quite rough as it is and older vehicle with over 110,000 miles. Many areas on the exterior were damaged.
Michael DThe nice gentleman at the Apex location was extremely helpful and pleasant to work with. Helped me get my reservation straightened away after getting a bit of a runaround with U-Haul's call center.
Ron CDrop off couldn't be simpler. We were in and out in a minute. Staff was very friendly and courteous.
David SThe employee working was doing their best, but there was only one person handling a large number of customers. The wait times for both drop-off and pick-up were lengthy, and the delay caused us to arrive late for our movers.
Cheryl MThe staff was very helpful. They booked up the trailer for me and checked the lighting was working. Even with multiple people coming and going at the same time as me, they were very efficient.
Ember H