My online order included 12 blankets. The guy at the desk made no mention of this and I almost drove off without the blankets thinking they would be in the truck when I returned the truck about 3:30 PM. There was no one in the store and the doors were locked other customers, and I were wondering what to do with our keys. Thankfully, a contractor who was there changing a vehicle tire told us to place the key in the after hours box
Mark H
Customer Reviews for Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off was quick and efficient. My son lives in the area and he uses this location for his truck and van rentals.
hollis FThe windshield was very filthy. Really filthy. Bugs galore. It was hard to see through while driving and was too high for me to clean myself. This was my only complaint.
Mark VNothing you killed it
alex rEvery thing was ready when I arrived and the staff hooked up the trailer. I don’t know of anything they could have done to help me.
Jeff BI had to drive 25 miles from the place I originally reserved the equipment. It took me 1.25 hours extra, $12 in tolls and an extra $10 in gas. The manager tried to fake the light connection and didn’t wait around for me to confirm the lights worked. Very poor service.
Brad AExcellent service
Karsten KThe person was great. He was courteous and professional. Check out was great.
Donald RCheck-in was quick and truck was in good condition.
Thomas BApex moving was great and had us in and out quickly with our reservation. However, the app and online return process after hours proved to be a challenge. KNOW that you can NOT return anything over the phone. My phone died and I had no charging cord so I called the 1-800-GO- UHAUL - to which the representative informed me that there was no way to return it without my phone. THANKFULLY I was able to log in once before my phone died. My husband downloaded the app, we tried on his phone but the verifications were being sent to my dead phone number. From there, on my husbands phone, I added my his phone number. Then had to change that to the primary number in order for texts to be sent to his phone in order to return the vehicle and take pictures to submit. Not to mention if you have bad service and can't get the location to verify, that was a pain as well. You are not able to take photos and upload them, they have to be done through the return portal process. This process took almost an hour. I was on the phone with the UHAUL representative for almost 45 minutes. Suggestion for UHAUL, make the return process available via phone call, and submission of photos. You can slide up on photos to show the date and time stamp for such photos to verify date time and location. UHAUL could also have airtags on each piece of equipment to verify their location, if they don't already have that installed on them.
Shannon BThe floor of the truck had visible red mud stains on the floor and the console cupholder was really nasty and has not been cleaned for a while in my observations. It needs to be sanitized. Please check it out. Overall, my customer service was great!
Vanessa NAlways great service at this location!
Kevin PI rent often from this location and they are always great
Nancy KHave used multiple times and each experience has been excellent!
John PThank you
MICHAEL WVery easy and good service
Anthony HThis was not the location I made my reservation. My vehicle was not at the location I reserved it and was sent here instead. The passenger door on my truck had a huge dent and could barely open the door.
Eric DGreat experience! The employees here are absolutely the BEST. Very productive team. The employees made me feel as if I'm not just a number but a valued member. Family friendly. I Highly recommend.
Marcus ABest good customer service
Alexei HIt couldn’t have gone any better.
Rick PTha facility is more functional then eye appealing. Could add to the experience to have the environment clean orderly. The parking was confiluted people parking for food truck verse Uhaul pick up dtop off. Staff friendly but service was slow many customers waiting longer than necessary. Clean up the space and improve efficiency for better customers experience.
PETER KVery friendly folks who were also responsive to questions and schedule. Highly recommend.
Charles AI rent from this location often. All is good! They are professional, helpful and courteous.
Len VOverall great. The drop off was exceptional!! I backed the trailer in, they disconnected it, and I was driving away 2 minutes later. Great return after a long day of furniture moving!!
Mike IN/A - staff was kind & helpful
Drew HVery good customer service. Thank you.
Charles GVery good customer service Thank you
Charles GThe owner is amazing so helpful and always makes sure I have what I need. Whether it is a spot to park my car or a truck with a backup camera. Highly recommend!
MICHAEL J2nd time using this location. Would highly recommend it for professionalism and ease of check in/check out.
jean GI did not receive the vehicle that I have reserved. I reserved a van and I received a 10 foot cargo truck. I would like to know in the future if I make a reservation and that product is not available at that store then I can make another decision to either go to another U-Haul location or find other means but as of right now, I am not inclined to rent from U-Haul
Troy SThe price was higher than we anticipated and no one was there when we first arrived. The pick up truck was dirty, but we really didn’t mind.
Lisa DExcellent Service, superb Rep.
SUJAN NThe only downside to this location is its proximity near a main intersection, limited parking, and a gravel/dirt lot for the equipment. On a more positive note, the service/support at this location is always outstanding and they have almost every piece of U-Haul equipment available for rental. Would definitely recommend (and use fairly regularly).
NORWIN Fstaff is friendly and helpful. Very convenient for downtown Apex residents, saves time and fuel/mileage costs being able to rent from here.
DUANE DVery nice place to do business. Staff is helpful and friendly. Quick turnaround times for rental and return.
WILLIAM WExcellent process from beginning to end.
Carter EThe parking was difficult due to equipment all around the building, truck glass was filthy (I had to clean it), interior full of dust and driver door gasket is broken, which allowed a lot of wind noise.
STEVEN SThere is usually based on my experience only 1 employee so prepare to wait if you are doing the process in store. Good rates but I am still in awe that the insurance is so much.
Willy MThe person could Not print me a receipt and was Not very friendly
Mario HEasy pickup and return
ROBERT GOwner is friendly and accommodating. Prices are competitive.
CHRISTOPHER DThis is an excellent U-Haul location. The 2 gentlemen I worked with could not have been more professional and accommodating. It was definitely a positive experience and things went seamlessly.
PAMELA DKIM, IS ALWAYS VERY PROFESSIONAL..
JAMES JMoving vans are in excellent condition. Well maintained. Service is good Parking at the location is poor. Needs to improve so customers can park there for a few hours while using a moving van/truck.
BRIAN MVery pleasant and personable employee I worked with. Everything was easy and went smoothly.
PAMELA DThe young man who waited on me was very knowledgeable and helpful. It was an enjoyable experience. Thanks
JOHN RExpensive
BARBARA WVery easy and quick to get in and out. The staff was polite and helpful.
PAUL MEverything about the transaction was great. The space was very crowded with trucks and trailers and was wasn’t much space to park or maneuver the trailer when I returned it. The representative unhitched it and wheeled it back to make it easier.
MICHAEL FEverything was quick, smooth and easy for me. Final billing was accurate which is greatly appreciated.
SIDNEY JEasy rental
TROY SNeed little more space to park the trailer at U-Haul’s lot. Very crowded and not much space to move and park.
KIHWAN H