Owner has 26' truck jammed in back of lot requiring with extremely tight maneuvering around other Uhauls in lot. slight brush against another truck while the owner started and watched (waiting for the inevitable). Worse than that I get 3 FLAT tires to my personal car in their parking lot. 3 separate side punctures. Was only there during daylight hours of 1pm - 7pm. No CCTV. Tires were 6mo old. Car was directly in front of owner window in front of store. Never rent from here.
Adam M
Customer Reviews for Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I took truck from lot after the app would not allow me to add pictures. It kept error, stating the brouser was blocking. But it was not. Furl out was 1/2 tank. I refueled above. Fact 50 miles does not burn 9 gallon. Which they charged me.that would be 5 miles to a gallon. That vehicle would burn that much even if drive hard as h. The lot needs to vary vehicle not go with what some one put in. Compare previous photos.
KEITH BAlways fantastic service when I rent through this location.
Doug SWe did check via the app but the manager came out to make sure we weee doing ok.
Lana BPlease inspect your trucks before giving them out.
Michael MVery kind customer service. Extra help was provided with the trailer. It was very appreciated.
Marc MIn my personal opinion: detail cleaning of dash, cup holder area and compartments and repair the broken compartments. Sometimes, it's the little things in details that show you care and a clean restroom for customers. Thank you
Vanessa NThe guy was nice and checked to see if the pickup location credited the appliance dolly and did not. He took care moving the truck to the back for us.
Christopher GThis particular location is very limited on space but the customer service and response is very good!
James LThe app is very finicky in regards to accepting photo uploads, which makes the pick up annoying. But this location's service and the truck were great
Jaylen DUhaul is the best
Latina MI rent a car carrier trailer about. 6 times a year. Apex U-Haul is Go To place! They do a great job. I appreciate how quick the rental time is and gets me on he road fast! Excellent service. AutoTranz
JOHN LQuick return and good service.
Richard CEverything was great other than the truck’s AC was not working.
MARK YEverything was perfect. Older facility but was fine with it.
Glenn MHighly recommend.
Susana GHard to reach by phone.
Margaret PPick up and drop off time due to only having 1 person doing it all. The person that helped me was very helpful and professional.
Joseph TForcefully charging the insurance. Rude customer behaviour.
Sushrut MThe truck had no dolly or moving blankets. The guys at the counter were nice though.
Brian GTold me one charge the charged me something different
WILLIAM WEasy return, very helpful service
Philip SAgent is incompetent.
Keith LCustomer service should be more friendly
Migdalia AMy online order included 12 blankets. The guy at the desk made no mention of this and I almost drove off without the blankets thinking they would be in the truck when I returned the truck about 3:30 PM. There was no one in the store and the doors were locked other customers, and I were wondering what to do with our keys. Thankfully, a contractor who was there changing a vehicle tire told us to place the key in the after hours box
Mark HThe drop off was quick and efficient. My son lives in the area and he uses this location for his truck and van rentals.
hollis FThe windshield was very filthy. Really filthy. Bugs galore. It was hard to see through while driving and was too high for me to clean myself. This was my only complaint.
Mark VNothing you killed it
alex rEvery thing was ready when I arrived and the staff hooked up the trailer. I don’t know of anything they could have done to help me.
Jeff BI had to drive 25 miles from the place I originally reserved the equipment. It took me 1.25 hours extra, $12 in tolls and an extra $10 in gas. The manager tried to fake the light connection and didn’t wait around for me to confirm the lights worked. Very poor service.
Brad AExcellent service
Karsten KThe person was great. He was courteous and professional. Check out was great.
Donald RCheck-in was quick and truck was in good condition.
Thomas BApex moving was great and had us in and out quickly with our reservation. However, the app and online return process after hours proved to be a challenge. KNOW that you can NOT return anything over the phone. My phone died and I had no charging cord so I called the 1-800-GO- UHAUL - to which the representative informed me that there was no way to return it without my phone. THANKFULLY I was able to log in once before my phone died. My husband downloaded the app, we tried on his phone but the verifications were being sent to my dead phone number. From there, on my husbands phone, I added my his phone number. Then had to change that to the primary number in order for texts to be sent to his phone in order to return the vehicle and take pictures to submit. Not to mention if you have bad service and can't get the location to verify, that was a pain as well. You are not able to take photos and upload them, they have to be done through the return portal process. This process took almost an hour. I was on the phone with the UHAUL representative for almost 45 minutes. Suggestion for UHAUL, make the return process available via phone call, and submission of photos. You can slide up on photos to show the date and time stamp for such photos to verify date time and location. UHAUL could also have airtags on each piece of equipment to verify their location, if they don't already have that installed on them.
Shannon BThe floor of the truck had visible red mud stains on the floor and the console cupholder was really nasty and has not been cleaned for a while in my observations. It needs to be sanitized. Please check it out. Overall, my customer service was great!
Vanessa NAlways great service at this location!
Kevin PI rent often from this location and they are always great
Nancy KHave used multiple times and each experience has been excellent!
John PThank you
MICHAEL WVery easy and good service
Anthony HThis was not the location I made my reservation. My vehicle was not at the location I reserved it and was sent here instead. The passenger door on my truck had a huge dent and could barely open the door.
Eric DGreat experience! The employees here are absolutely the BEST. Very productive team. The employees made me feel as if I'm not just a number but a valued member. Family friendly. I Highly recommend.
Marcus ABest good customer service
Alexei HIt couldn’t have gone any better.
Rick PTha facility is more functional then eye appealing. Could add to the experience to have the environment clean orderly. The parking was confiluted people parking for food truck verse Uhaul pick up dtop off. Staff friendly but service was slow many customers waiting longer than necessary. Clean up the space and improve efficiency for better customers experience.
PETER KVery friendly folks who were also responsive to questions and schedule. Highly recommend.
Charles AI rent from this location often. All is good! They are professional, helpful and courteous.
Len VOverall great. The drop off was exceptional!! I backed the trailer in, they disconnected it, and I was driving away 2 minutes later. Great return after a long day of furniture moving!!
Mike IN/A - staff was kind & helpful
Drew HVery good customer service. Thank you.
Charles GVery good customer service Thank you
Charles GThe owner is amazing so helpful and always makes sure I have what I need. Whether it is a spot to park my car or a truck with a backup camera. Highly recommend!
MICHAEL J