The guy was not professional!!jessie G.
Customer Reviews for APM Electronics Inc
(U-Haul Neighborhood Dealer)
Houston, TX 77007
Services at this Location:
- Mon: 8 am - 5 pm
- Tue: 7:30 am - 5 pm
- Wed: 7:30 am - 5:30 pm
- Thur-Fri: 7:30 am - 5 pm
- Sat-Sun: 10 am - 1 pm
Special Operating Hours
- 4/24/2021: Closed
- 5/2/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So the truck was clean, body had a sweaty body odor smell in the cabin. So no doubt that it was vacuumed but not cleaned well. Not a big deal, we took it home and wiped it down and used a couple of air vents and were good to go.Peter W.
Customer did not leave a comment.Azadeh M.
They were already closed, so we just used the online way to check in the truck.Dyan M.
Great location, equipment was amazingRecoe S.
Worse experience ever and i think im switching to Budget rental after several years of faithful Uhaul rentals.ROBERT H.
Customer did not leave a comment.Maria M.
Employees should be more attentive to customers needs by answering questions with patience and courtesy instead of rushing the customers off of the phone. Also, this location should have available staff to answer incoming phone calls. After speaking with an employee by the name of "Angel", I called several times in one-hour seeking additional assistance and no one answered the phone.TARASHARICE A.
They forgot to put the dolly I requested into the truck. Called the help line and was on hold for 20 minutes before reaching agent. Agent was very nice and helpful. Got issue resolved w Customer Service next day since I had already accepted truck.ROBERT P.
This location is gated up and hard to access. The entire transaction was handled over the phone besides the exchange of the keys and it was terribly inefficient.Isreal M.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.JEFFERY Q.
The truck ran great. The cab was dirty on the inside and was not sanitized.Gary and Denice F.
The lady at the s.voss location in houston was a BITCH.. I reserved a 10ft on the 19th..call me and tell me that truck isnt available only to wanna send me to the opposite side of town....yep dont think I'll he using you anymore ..William M.
They were not open at the location during their posted hours then charged me for outside hours drop off and extra gas. Good thing that I called the main number when they weren't open and took a photo of the gas gauge & mileage.DAWN L.
Customer did not leave a comment.Sergio E.
This location has a no contact pick up, however I stood in the rain for 25 minutes while I waited for them to bring the truck around because there is no waiting area. They then did not have the correct equipment for me (one missing dolly). The contract the sent still had me listed as having the missing dolly and the woman over the phone made no effort to rectify my contract, give me an updated copy, or credit my account for the missing item. I was not credited until I turned the truck in.Jessica L.
I ordered a 20 foot truck and when it was pick up time, they did not have that size so we had to take. 15' and make two trips. A simple call would have solved thatFOUNTAN R.
The key return went flawlessly, once I realized that it wouldn't accept my phone number to log in, only my email.Jay F.
Customer did not leave a comment.Kendrick P.
Customer did not leave a comment.ricky R.
Returning the truck on the weekend was a nightmare. The U-Haul website says the store front is open during specific weekend hours, but the location is never open on the weekends. The store has a sign that says to park the U-Haul truck on the street but there wasn't any parking for over an hour so we had to wait until cars moved. When we arrived there were already 5 U-Haul trucks in the street. We tried to call the provided number to get instructions about where to leave the truck and no one answered. The voicemail gave the same directions on the sign - leave the truck on the street and complete the return process on your phone. It was frustrating because we expected to return the truck while speaking to someone in person. If we had planned to do self-return it wouldn't have been as big of an issue. The parking is a serious issue and needs to be addressed.Shelby V.
Customer did not leave a comment.Alisa W.
Customer did not leave a comment.Jacob S.
Customer did not leave a comment.Natasha C.
Dropped truck at night. Weird location of parking on the street in residential area. Thank goodness streets weren't full and I could back a 26ft truck. Area needs more lighting at night. Besides that place seemed ok. Since at night facility was gated.Teta F.
Very friendly and helpfulJohn M.
Customer did not leave a comment.Andrew S.
Quick and easy.GILBERT A.
The check out process is too onerous especially when there was someone in the office who could have verified condition in less than half the time. Was told that if the Uhaul person checked me out, it would cost $20.Robert B.
Customer did not leave a comment.michael L.
Customer did not leave a comment.Anthony W.
Great experience. No comments.Francisco T.
Customer did not leave a comment.KENNETH B.
It was great to be able to drop the equipment off when the business was closed. Very friendly people.TERRI D.
They make it difficult to return the vehicle and they charged 170 miles as I only used 90 miles. I am still waiting for refund if the extra miles chargedRoberto R.
Customer did not leave a comment.Jaime C.
Customer did not leave a comment.Carlo R.
All had to be done via app, no help from personnel.Timothy T.
Customer did not leave a comment.Kurt E.
Customer did not leave a comment.Elizabeth A.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Adin B.
Customer did not leave a comment.J William M.
customer service good and fast.felecia D.
Not allowed into office due to COVID-19. Transaction occurred over phone while I stood outside under a canopy.Oleg C.
Nothing....Angel, the person who checked me in, was great!Kathy M.
Customer did not leave a comment.Melita P.
Customer did not leave a comment.George T.
It was very nice to see that the owner at this location was practicing safe distancing. Everything went very well.Joseph W.
The U-haul app for return does not recognize your location when at this U-haul location. I tried changing settings and still could not get it to work. I was able to drop the U-haul off and drop the keys in the box on the gate, The next morning I had a confirmation receipt by 8 am. Looks like the people power of U-haul is better than their technology. My U-haul was a champ! Thank U-haul for a great experience.Rene C.
I was charged $20 for a drop off when I used the app to drop off it would not load so I called both the location and the UHaul number that I was emailed and I let them know and I was told that I have completed my check in correctly I'll call back later to ask about the $20 charge and was told I would get a call and that it would be removed but that has not happened yetCathy B.
Very easy to work with. Polite and professional.William A.
Nothing, that was a great, easy time getting a uhaul and it was cleaned right in front of us which is very appreciated.samantha K.
Had to return to get furniture dolly vs hand dolly Good covid proceduresCurtis W.
Keep doing what you are doing. Great experience.Regan B.
Great service.Daryl H.
Great location fast and efficient.VERONICA B.
Geaux TigersGarrett T.
Have all products available for rental.Cynthia C.
Customer did not leave a comment.Abraham M.
I called the location to see if they would take the truck and they charged me an after hour drop off fee? why not tell me and I could drop it of a day later. I got charged a cleaning fee because it was dirty when it picked it up from Taos, NM. Your Customer Service rep. got everything cleaned up.Thomas S.
I dropped the truck during working hours and was charged for after hours drop off. The guy was not informative and not helpful.Golan B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Jason K.
The operator lied on the gas level on the contract he wrote 1 thing and verbally said "so, the gas is here so return it with the same amount" only it was 1/4 of a tank incorrect; I guess this is just his little scam, smiling all the time.Steve M.
I reserved a vehicle and got to the location and it wasn't there. I got sent to another location and it took the man forever to come open the door for me. Both men at each location were friendly, but my friends that were helping me move had to wait almost an hour after I asked them to be there to help because it took forever to just pick up the vehicle that I reserved.Katlynn M.
Customer did not leave a comment.Alexey V.
We were billed for two days which is unacceptable we picked up at 1425 on 1/8/2020 and returned 1419 on 1/9/2020. That is less than 24 hours which equates to one day. Who do I go to , to straighten this out Contract number 20661365 I called Vicki and she gave me the one day term...good jobTheodore T.
Customer did not leave a comment.Patrick V.
Customer did not leave a comment.Deyanira R.
Staff at APM Electronics, know how to make you feel important & we got knowledge even thou they ere busy with there electronics business customers. They helped us with there caring attitude in regards to our needs as well. Great people & my location for U-haul needs. Highly Recommend this location.JAIME A.
Truck had debris that was cleaned out before I left, but that could have and should have been done when it was previously checked in. Transmission wasn't the smoothest and in some cases it seemed to strain a little, so I'm not sure if it had been checked or test driven from the previous rental, or exactly whose responsibility that would be. But all in all it got the job done for me. There's definitely a difference in dealing with a uhaul â€œdealerâ€ and a uhaul â€œfacilityâ€ though. I'd recommend this location mainly just for convenience.Robby B.
Staff was super helpful.nathan W.
Customer did not leave a comment.Tod B.
I was charged for furniture pads and a furniture dolly of which I did not request. The furniture pads were in the van and I did not open them. There was no dolly. The attendant asked if I wanted them and I said no. But I was charged for them.John B.
Staff was friendly, courteous and professional.Nicola P.
Great service and fast process. highly recommend.justin H.
Fuel level was not full when I picked up the van. Also the original location my reservation was for had two vans during the entirety of my reservation.Tchernavia S.
Customer did not leave a comment.Julian B.
Customer did not leave a comment.Barry P.
I requested a U-haul truck plus two dolleys. My pick up location was changed the day prior to pick up, and when I got there I was told they didn't have any dolleys... I had to go to another location to get the dolleys, which was a hassle and out of my way. Next time, make sure you can fulfill the full order.Stephen H.
I was grossly overcharged and repeated attempts to contact the owner have resulted in nothing.William H.
Customer did not leave a comment.Nicolas D.
Has my number. In and out in no time.Russell S.
Customer did not leave a comment.Terri G.
Nothing . Great service at this location.Douglas W.
Customer did not leave a comment.Guillerno F.
Customer did not leave a comment.ELVIRA D.
Both the people I was helped with at this location were great. Professional, accommodating, and quick. Great location to rent from and easy after hours drop off.Van M.
Customer did not leave a comment.Wade D.
Customer did not leave a comment.Maria J.
First of all, the AC is not working properly, and the suspension on this truck is completely gone, the tiniest road bump will make the whole truck jump aroundObaida N.
Customer did not leave a comment.Gregory P.
I was overcharged by almost 300 dollars. It caused checks to bounce and now I have fees all due to their mistake.LERIN M.
Everything was great here, the owner was very informative, and there were no problems. Would definitely go there again!Alex O.
Customer did not leave a comment.Cheryl D.