Quick and easy return and very friendly staff
Scott V
Customer Reviews for Apple RV And Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My overall experience was 10/10
LASHAE RGreat customer service. I would recommend to anybody looking to rent . Easy pick up and drop off. 10 out of 10
EDWARD RLocation has been great both times I've rented trailers from them. I prefer this location over all others in the area.
CARL BBasically keep up with what the company's had being doing over the past twenty years.
LONNIE CYes you changed up drop off location . When place i set up was 1/2 mile from my location.
Thomas YGreat experience
JUAN AThe service was cordial and adequate. The computer system was slow, not the employee's fault.
KEVIN FThe company is doing an excellent job just continue doing what the company has being during throughout the years.
LONNIE CNothing really, everything was great. Jason is a very kind person.
PHYLLIS MThe facility was very clean, the rental experience was very smooth and quick and the gentleman that assisted me was very professional and respectful. I highly recommend this place for all your moving needs and I will definitely be doing business here again.
Louie RVery friendly customer service and knowledgeable about truck and explained what our responsibility was. Turning truck in was easy as could be. We will used them again when we move again this year.
MARK KWe received fast, friendly, and professional service.
KENNETH TNothing was perfect!
DEON FThe location is busy. But the employees help you.
CARLOS OYou were able to get a live voice after hours to extend my day to turn in the truck. It was not expected and was great to do so. Much appreciated.
MARIO MMore trucks
MARIO COverall appearance of the trailer was rough with all of the graphics peeling off on the entire trailer, I followed the instructions on the site to report the tag and minor dents on the trailer fenders with no luck saying that there was an error. Now the trailer pulled easy with no weaving like you see some trailers do on the HWY. It did have new tires that left my mind at ease for the 1500-mile drive home.
MICHAEL DEveryone there was very helpful and friendly! 5 Stars!!
LAWRENCE RStaff was great
FRANCISCO SNo signage to locate where to drop off. Young lady was very helpful when turning in equipment.
Richard wThey are good
bharat bIt was nice to be in and out when picking up our moving truck. The personnel were friendly and helpful.
Kimberly MI will never rent another truck which does not have a full tank of gas to begin with.
David DGooogle maps send me into the wrong street at first, so i would recommend working with them to update their gps routing.
Norman RThe guys working there were great 😊 only needed it for about an hour they got me in and out quickly. Thanks
Don WThank you. U Haul your price beat every body equipment and facility were very nice. The drop off u haul yard in Las Vegas is to small. They need a yard like you have in Apple Valley they were very busy but they got me in and checked out in no time. Thank you. RJ
Richards JKinda sucked how i litterally reserved a trailer at another location A WHOLE DAY PRIOR and it wasnt there and this location gave me the wrong trailer anyways it was too small for what id originally explained very clearly so i had to waste damn near $200 dont think id use uhaul again if i had the choice even asked for a discount for the inconvenience and was told i can have the trailer a day longer 🤦♂️
Tristen MWhen I dropped the car hauler, I was told for me to unhitch the trailer from my truck that it was my responsibility to unhitch the trailer, other times when I had rented a trailer somewhere else or another location they did the hitching on the trailer and unhitch the trailer but this time I had to unhitch the trailer my understanding is that the U-Haul location has the responsibility to hitch and unhitch the rental equipment for safety.
Manny RGreat staff , easy and fast in and out . What more can you ask for . Thanks
John TGreat people great experience
Viki MAt first this was difficult to find the main entrance, luckily the security guard was amazing and let us through. The app did not work out there so I basically parked the truck and dropped off keys.
Theresa RGreat Service
robert kI hardly rent trucks, but if there was a notification that the truck is ready that would be awesome. I would’ve picked it up sooner. Thank you!
Nicholas GPolite non disrespectful &discriminating Christian personality
luis sVery friendly when checking in and out. Location is easy to get to and we didn’t have to wait long
ema rLove the lady who checked me out ! she offered life advice. may God bless her fam! im gonna visit and pay her 10,000 when im rich. Even tho i can give her 11,000 but im a little stingy.
josiah jEverything was great and people were very nice.
bruce sDon’t force people to rent the equipment for more days then they need
Ramiro AManager David at the Pomona location (Return) displayed the utmost professionalism. I am a committed customer to this sole location as result.
Ruth CPleasant staff
dianna dThey put the trailer on my truck and I drove home to put my bike ok the trailer it popped off the ball because they didn't tighten the hitch on the ball
justin mNothing to improve staff was friendly and very informative about every thing.. no questions needed to be answered they gave out detailed instructions what to do to return vehicle and what they needed from me to go forward.. I highly recommend this place to anyone and it's my first time using them for U-Haul service..
Vanessa PGood customer service
mark fEverything went great, I'm happy we have this U-Haul so close to us.
Adrian MNothing I can think of, your service was top notch
MARIO MWe’ll they said the truck 26ft got 10 mpg and no way in hell,figure on 6-7 at its best,but it worked out perfect for me,just lots of $$$$$ in fuel to get to my location …..but overall I would do it again,but you better have a lot of $$$$$ for fuel
Scott o