Super friendly, easy location for drop off and clear directions on how to drop off after hours.
Mao R.
Customer Reviews for Appleton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Girl was super friendly and helpful…
Ivan B.The location Manager in one of the best service professionals I have dealt with. She was excellent in her professionalism and pleasant demeanor. The location is clean and well organized. .
Jeffery K.I had a great experience. Super easy. The building and parking lot were clean. My rental was easy to access. Lady working was super helpful and cute. She helped with my hookup!
ANDRES G.Site did an excellent job of getting me all set up and the return was very quick and efficient
Lloyd H.Top notch service. Very friendly staff.
WILLIAM M.Truck was so dusty inside we could not too. Can I visit with m..
Kimie S.Great service. Thank you!
Cynthia K.nice people
jose G.No Improvements needed the facility and U-Haul representative were both spectacular.
Andrew C.The lady who was working was ABSOLUTELY WONDERFUL! She was polite, kind, and explained things to us perfect. She got the trailer ready for us with ease. We will definitely use Appleton Self Storage again!
Craig L.The employee at the location was very helpful and the truck was exactly what we needed.
conrad P.Keep up the great work.
VICTORIA S.Great service!
James R.Horrible experience!! Filthy vehicle. Couldn't even use for purpose intended!!!
Stacey K.All good!
Nathan M.Nothing. This location is doing great! I've been to a couple of places like this. A Uhaul once and Penske a couple times through work and this was the most painless experience I've ever had 10 stars
Andy A.Computer system wasn't working right, but the person for check-in apologized for the wait and was very friendly and gave as a free dolly rental since it was already in the truck!
Matthew S.Excellent service as always
Andre M.Improve your app. Was told to get it so I could do an after hours return and almost couldn't do the return because it wasn't working properly. Thankfully your website works and I was able to complete the return. Fix that and our future experiences will be much more satisfactory.
Alyse G.Excellent staff at the location!
William G.Staff do an excellent job; wonderful experience.
WILLIAM G.I had the truck for four hours. For four days I kept receiving calls saying the truck was not returned. When I would call to the 800 number, I was never able to talk to a person.
Kevin W.No hassle, friendly and efficient
Stephen H.No hassle, friendly and efficient.
Stephen H.Unfortunately, the battery on the truck was not in good shape, and I had to get a jump from a friend to restart it - which severely delayed my move day.
ERIC R.Also excellent, staff was friendly and helpful
HERBERT R.Service person did an excellent job! She was very knowledgeable about equipment and procedures.
William G.The app wouldn't allow after hours check in because it couldn't find my location. Even after following all of the help instructions. The personnel fixed it in the morning and were great.
Matthew R.It's my first time renting from this location. The sales associate was extremely professional, courteous, and caring about what I needed. Thank you for such a pleasant experience!!!
James H.the whole process was a problem and I found that I have to pick up the car transporter from an other location which after driving to other location it was closed and customer service was not helpful and rud, then after long time waiting I have to drive where I pick up location and spoke with the lady there she was helpful that the fix the papers then she went with me personally to the location and helped me with connection the car transporter so I can start my trip, thanks for that lady. but this location gave me 420 mile and more that that they will charge me, but they did not calculate my trip mileage because my trip with a straight drive around 473 mile, so they charge me extra over mileage mean while they did not calculate correct my trip miles. plus the hustling with making me drive 2 time from the pick up location to the other location where I have to pick up the car transporter with coast me extra payments for gas!!!!!
FADI O.Customer service here is always top tier! Blown away to be honest. Will refer others and will come back if I need a rental again
JACLYN V.I reserved the trailer two weeks ahead. The day before I was to pick it up I was told to pick it up I another town twenty miles away. I called the national number ( Sunday) and was told that's all they could do. On Monday I talked to where I reserved it. She was excellent. In one hour I had the trailer where I reserved it and all done with a smile. The national person I talked with on the phone on Sunday didn't seem to care. At Appleton Self Storage she was excellent.
paul G.Make sure the trailer has a crank...it was hard to unhook , very heavy!
CYNTHIA B.It was so easy to get the trailer and return it. Everyone was so nice
GARY G.Great customer service at pickup!
sherri M.Was 10 out of 10/awesome experience
CYNTHIA A.The lady in the office was fantastic, very friendly and helpful! Give her a raise :-)
Erin S.Definitely go to this location. The UHaul employee was smart, easy-going, and gorgeous.
JOSEPH V.the truck smelled like smoke
KEVIN M.This Appleton location was fantastic. The young lady was quick, efficient and friendly.
MARY D.We were very pleased with the whole process for the rental. The people were helpful and everything went smoothly.
THOMAS R.Next time you say 1 day rental if it's turned in within 24 hours, I should only have to pay for 1 day, not 2.
STEVEN H.Fantastic experience, this was not the pick up location I wanted but the staff were very helpful and went out of their way to make up for the scheduling problem.
Carl B.