Customer Reviews for Appleton Self Storage
(U-Haul Neighborhood Dealer)

178 reviews

2311 W Spencer St   Appleton, WI 54914

(920) 735-6029

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 12:30 pm - 4:30 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(920) 735-6029

2311 W Spencer St
Appleton, WI 54914

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 12:30 pm - 4:30 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super friendly, easy location for drop off and clear directions on how to drop off after hours.

Mao R. 
Rating:
5.0

Girl was super friendly and helpful…

Ivan B. 
Rating:
5.0

The location Manager in one of the best service professionals I have dealt with. She was excellent in her professionalism and pleasant demeanor. The location is clean and well organized. .

Jeffery K. 
Rating:
5.0

I had a great experience. Super easy. The building and parking lot were clean. My rental was easy to access. Lady working was super helpful and cute. She helped with my hookup!

ANDRES G. 
Rating:
5.0

Customer did not leave a comment.

Sue D. 
Rating:
5.0

Site did an excellent job of getting me all set up and the return was very quick and efficient

Lloyd H. 
Rating:
5.0

Top notch service. Very friendly staff.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

Truck was so dusty inside we could not too. Can I visit with m..

Kimie S. 
Rating:
5.0

Great service. Thank you!

Cynthia K. 
Rating:
5.0

nice people

jose G. 
Rating:
5.0

No Improvements needed the facility and U-Haul representative were both spectacular.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The lady who was working was ABSOLUTELY WONDERFUL! She was polite, kind, and explained things to us perfect. She got the trailer ready for us with ease. We will definitely use Appleton Self Storage again!

Craig L. 
Rating:
5.0

Customer did not leave a comment.

bruce P. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Kassandra D. 
Rating:
5.0

The employee at the location was very helpful and the truck was exactly what we needed.

conrad P. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Travers T. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Keep up the great work.

VICTORIA S. 
Rating:
5.0

Great service!

James R. 
Rating:
1.0

Horrible experience!! Filthy vehicle. Couldn't even use for purpose intended!!!

Stacey K. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R. 
Rating:
5.0

All good!

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Nothing. This location is doing great! I've been to a couple of places like this. A Uhaul once and Penske a couple times through work and this was the most painless experience I've ever had 10 stars

Andy A. 
Rating:
4.0

Computer system wasn't working right, but the person for check-in apologized for the wait and was very friendly and gave as a free dolly rental since it was already in the truck!

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O. 
Rating:
5.0

Customer did not leave a comment.

Stuart Z. 
Rating:
5.0

Excellent service as always

Andre M. 
Rating:
5.0

Customer did not leave a comment.

byrl E. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Improve your app. Was told to get it so I could do an after hours return and almost couldn't do the return because it wasn't working properly. Thankfully your website works and I was able to complete the return. Fix that and our future experiences will be much more satisfactory.

Alyse G. 
Rating:
5.0

Excellent staff at the location!

William G. 
Rating:
5.0

Staff do an excellent job; wonderful experience.

WILLIAM G. 
Rating:
3.0

Customer did not leave a comment.

Glenda T. 
Rating:
4.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I had the truck for four hours. For four days I kept receiving calls saying the truck was not returned. When I would call to the 800 number, I was never able to talk to a person.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

No hassle, friendly and efficient

Stephen H. 
Rating:
5.0

No hassle, friendly and efficient.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

kevin D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Juanita S. 
Rating:
3.0

Unfortunately, the battery on the truck was not in good shape, and I had to get a jump from a friend to restart it - which severely delayed my move day.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

JILL H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Also excellent, staff was friendly and helpful

HERBERT R. 
Rating:
5.0

Service person did an excellent job! She was very knowledgeable about equipment and procedures.

William G. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE L. 
Rating:
5.0

The app wouldn't allow after hours check in because it couldn't find my location. Even after following all of the help instructions. The personnel fixed it in the morning and were great.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

It's my first time renting from this location. The sales associate was extremely professional, courteous, and caring about what I needed. Thank you for such a pleasant experience!!!

James H. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
2.0

the whole process was a problem and I found that I have to pick up the car transporter from an other location which after driving to other location it was closed and customer service was not helpful and rud, then after long time waiting I have to drive where I pick up location and spoke with the lady there she was helpful that the fix the papers then she went with me personally to the location and helped me with connection the car transporter so I can start my trip, thanks for that lady. but this location gave me 420 mile and more that that they will charge me, but they did not calculate my trip mileage because my trip with a straight drive around 473 mile, so they charge me extra over mileage mean while they did not calculate correct my trip miles. plus the hustling with making me drive 2 time from the pick up location to the other location where I have to pick up the car transporter with coast me extra payments for gas!!!!!

FADI O. 
Rating:
5.0

Customer did not leave a comment.

Laura A. 
Rating:
5.0

Customer did not leave a comment.

BRENDA V. 
Rating:
5.0

Customer service here is always top tier! Blown away to be honest. Will refer others and will come back if I need a rental again

JACLYN V. 
Rating:
5.0

Customer did not leave a comment.

Andre M. 
Rating:
3.0

Customer did not leave a comment.

Broderick H. 
Rating:
5.0

Customer did not leave a comment.

BRENDA V. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

NALY T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

I reserved the trailer two weeks ahead. The day before I was to pick it up I was told to pick it up I another town twenty miles away. I called the national number ( Sunday) and was told that's all they could do. On Monday I talked to where I reserved it. She was excellent. In one hour I had the trailer where I reserved it and all done with a smile. The national person I talked with on the phone on Sunday didn't seem to care. At Appleton Self Storage she was excellent.

paul G. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Make sure the trailer has a crank...it was hard to unhook , very heavy!

CYNTHIA B. 
Rating:
5.0

It was so easy to get the trailer and return it. Everyone was so nice

GARY G. 
Rating:
5.0

Great customer service at pickup!

sherri M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Was 10 out of 10/awesome experience

CYNTHIA A. 
Rating:
5.0

The lady in the office was fantastic, very friendly and helpful! Give her a raise :-)

Erin S. 
Rating:
4.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Definitely go to this location. The UHaul employee was smart, easy-going, and gorgeous.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

VALARIE L. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

the truck smelled like smoke

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Travis R. 
Rating:
5.0

This Appleton location was fantastic. The young lady was quick, efficient and friendly.

MARY D. 
Rating:
5.0

We were very pleased with the whole process for the rental. The people were helpful and everything went smoothly.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Dylan J. 
Rating:
1.0

Next time you say 1 day rental if it's turned in within 24 hours, I should only have to pay for 1 day, not 2.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Fantastic experience, this was not the pick up location I wanted but the staff were very helpful and went out of their way to make up for the scheduling problem.

Carl B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top