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BRENDA S
Customer Reviews for Appleton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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PAUL LI’ve rented from U-Haul at Appleton Self Storage several times, and the customer service is consistently exceptional. Trista goes above and beyond every time she’s helpful, professional, and truly cares about making the process smooth and stress-free. It’s rare to find that level of consistent service these days. Highly recommend!
Russell CDropped off on Sunday. No one there to check in. The app made check in a breeze. Great tool
STEPHEN SCustomer service was top notch. My reservation went smoothly and it was a clean, new truck. I will use them again for any truck rental needs.
Fred EExcellent spot for all U-Haul needs. Trista consistently puts her customers first, offering outstanding service and expert product knowledge.
Russell CThis is my second time renting a truck from this location. The young lady that works in the office is wonderful. She is efficient and is very friendly. She is a great asset to your company.
JOHN MI had a 5-star experience with Appleton Self Storage! Trista was professional, courteous, and incredibly helpful throughout the entire process. Whether you need moving or storage solutions, they make it easy and stress-free. Highly recommend for anyone looking for reliable and efficient service!
Russell CCouldn’t have asked for better service!!
AMIE P100/10! I will definitely be going back. Trista was fantastic, super friendly, and incredibly kind. Honestly it was the best customer service I’ve experienced in a very long time.
Topher CThese guys are excellent. I will always choose this location because how simple quick and helpful she is
Mason KEverything was great.
Dave LThe equipment was clean - but the truck itself did not handle well - ive driven these trucks before - this one was not good - suspension was not well maintained - wheels seemed out of balance - on the highway the truck was difficult to control
JOSEPH FEverything was great!
Jake BGreat customer service!
Eric Spoor customer service.
DOMINIQUE STrista from Appleton Self Storage continues to go above and beyond every time.
Russell Crepresenitive was extremely helpful
CHARLIE SIt was fast and friendly service. Overall I would visit this location again. Thanks in advance
Steven lThe employee we always work with is amazing! She is helpful and courteous.
Dale KAfter a frustrating experience at a previous drop off location, Trista completely turned things around for us. From the moment we arrived, she was friendly, helpful, and genuinely cared about making this process smooth. Not only did she go above and beyond to assist us, but she also offered great advice and even followed up with a thoughtful text after we left. Her customer service is truly top-notch! U-Haul is incredibly lucky to have someone like Trista on their team. She made a stressful situation so much easier, and we can’t thank her enough!
KATIE FTrista is wonderful. She had a welcoming smile and she was very efficient.
JOHN MCan't honestly think of anything. This is one of the most well run locations that I have used!
THOMAS SWhen I picked up the vehicle, I found that the battery was dead and there was no one to help me with it. I had to solve it on my own.
JOSE CWe were late dropping off due to storms. Even though someone waiting for our trailer they were kind and understanding of our situation and didn’t make us feel like an inconvenience even though I know next person was pressuring them
JEFFREY HBest rental experience I have ever had
destiny sNo improvement needed from this location grade A service all the way through.
TREVOR MTook 40 minutes to open lock. Terrible choice of lock to use. Manager of location didnt respond and U Haul customer service we were on hold the entire time and no one picked up.
Marc JNothing. Trista was a big help in the process!
RHONDA KPricing was way off
Chris BFantastic Experience and Helpful Personnel
PRESTON RThis is my go to place for U-Haul rentals!
JASON HI found this U-Haul dealership through a Google search and was drawn to the positive reviews about Trista, which is why I chose this location. I was really impressed by her professionalism and excellent people skills—it's clear why they have such great reviews. Kudos to the owners for having such a personable staff. I’ll definitely return here for my next rental!
bill sI received such friendly and helpful service for my reservation. I'll make this my go-to location for U-Haul in the future.
DEREK SThe location that I've rented from in the past no longer rents U-Haul equipment, so this was my first trip to the Spencer Street location. Excellent experience, 10+
EDWARD MJust keep doing the same for all customers that you did for us. A great place to deal with.
ROBERT TThank you Trista for all your your help. I was glad to have someone to talk to at the counter. You made thinking much easier. Thank you for everything Russ Maufort.
RUSSELL MThe young lady that works here is awesome to deal with
Patrick DTrista was very friendly and helpful!
JEFFREY BThe customer service at this location is exceptional. She is wonderful!
Justin HCustomer service was excellent. Everything was ready and set to use. The person helping us was the best!
Daniel ZWhat a nice facility
Bruce WTrista does an amazing job for U HAUL!! She's the Best!!
James WWhen I returned the UHAUL the app did not work so I could not complete the return and it charged me 2 periods although I was minutes over the 24 hour period (actually less than 24 hours if you count the time I took to connect the UHAUL after I signed the contract and had the attendant check the connections and lights. Also there was nobody on the office when I returned the equipment.
Thomaz GTrista was great and got us what we needed. Thx for helping us out!
BRENT RThe trailer was clean, pulled great, no problems on the road and the return facility was fast and efficient. I would definitely rent from U-Haul again
Jason STried to submit two photos of truck prior to use but only could submit one photo. Truck floor wasn’t very clean and I didn’t want to be blamed for it either. Also inside of truck bed wasn’t inspected before use. Moving blanket was out of bag and it wasn’t us. Furniture mover wasn’t secure when we picked up the truck. Left it the way we found it.
Stephanie FVery efficient and helpful!
Stanley GTrista was great to work with. Very helpful and communicative with me.
thomas pPickup and drop off was easy using phone app and lock boxes. However, the truck was dirty. Lots of debris from asphalt shingles. I had to use my leaf blower to get the small stones out of the truck and off the ramp. Blanket bag and dolly did not have locking zip tie on them.
BRIAN CWas a good experience.
Michael RVery well organized and professional. Cheerful reception and well informed.
Russell SOriginal reservation was at Badger Mobil - they claimed they rented our trailer to some else and pickup was scheduled at 4pm and we were leaving on a trip the next morning. I stopped at Grand Rental and while they do not rent trailers they were able to switch my rental to Appleton Storage. The people at Apple Storage were great…. Badger Mobil was horrible - they didn’t care about my rental. They struggled to speak understandable English and did nothing to help. If you want UHaul to get a poor reputation then continue to let them rent your equipment. I would stop doing business with them. If it wasn’t for Grand Rental and Appleton Storage moving my daughter to Saint Paul, MN on Saturday would have been a disaster……
Graeme HEasy process from start to end. Reasonable rates. Great experience.
Tim DTrista is so nice and efficient! She always makes the rental process fast and that helps when time is tight. I have rented here in the past and I will definitely be back when I need a U Haul!
David HThe return agent was quite rude. I had placed a cash deposit at the pick up location and was told I would get the cash back when I returned the rental. I returned with more gas than when I picked it up The agent had no interest in doing a return inspection. Nothing was damaged but still. And was very rude when I told her I need me cash deposit back. She snatched my receipt and said "can't they send you a check" when I said no ma'am she "where I'm supposed to get the cash out my wallet I ain't gonna get it back" I replied ma'am we can call the pickup I was told I would get my money back upon return and inspection "what you want me to do give you my money" no Ma'am just my deposit back will due she storms out & comes back waving 100 at me HERE she rudely pushes at face level
Chasity CI rent from this place all the time. Clean, friendly, and great customer service.
ANDREW DTrista does an excellent job and I pass a few U Haul locations to go to Appleton Self Storage because of her customer service. Awesome job!!
Kevin Deasy pickup and drop off. NIce customer service and everything was smooth and fast.
chou xJust keep up what you are doing. Staff was friendly and very helpful.
Gary DThey were great helping with our situation
tony sThe management is excellent and she is the reason I only use this location for repeated rentals.
JAMES HNothing
Zorada D