My issue with my rental was getting the code to open the lock box. It took over an hour to finally get the code to open the box. If I ever need to do this again, I will allow my schedule to be one hour early, so I can leave on time.
Joseph Cramer
Customer Reviews for Appleton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was very easy to use and everyone was helpful and friendly.
Cynthia LambertStaff was helpful and friendly. Ease of pick up and drop off made it quick and painless. Will be my goto uhaul spot in the future even with a location within walking distance from where I live.
BRADLEY HIETPASI had a hard time with the app and still don't know if it is fully returned. The rental disappeared from my app completely.
Christina SarazinI like that they have a dedicated uhaul space. They were very busy but, had us drop off the key. They did not do a drop off inspection while we were there. And it did not seem that our truck was registered as having been dropped off. We dropped it off before noon and at 7pm that night i got a text from uhaul asking when i would be dropping off the truck. No big deal, just an observation. The whole process though was very smooth and super convenient.
Michelle NobbeGreat customer service!! This will definitely be my go to place for U-Haul rental.
Jason HurleyI think her name was Ashley, she was so nice!!! Made my experience amazing!!!
Mikayla JacksonNothing, keep everything the same.
Daniel EmeryTrista was very easy and professional to work with!
Eddie HabermanThe vehicle we got had low oil, so we had to buy our own to put it in and keep adding more since the vehicle was burning oil. The drivers side windshield wiper was broken. The inside of the vehicle smelled like cigarettes.
Parker Van HandelLove the wonderful Lady who helped set this up at the Spencer Street location in Appleton WI. Great Job! Thank You.
Steven PetersJust very happy with the service and the kindness of the lady at front desk. Very helpful.
Steven PetersSimply excellent service was provided.. Very helpful and friendly. She deserves a raise!
Rick HaslipQuick professional kind
Regina KeferAppreciated the real live human behind the desk who answered my questions over the phone before and after the rental!
Marcia BjornerudOUTSTANDING SERVICE !!! GREAT EMPLOYEE!!!
Richard RasnickSmooth experience from start to finish. Couldn't have done it without you guys, thank you! Will rent again on my next move if needed.
Daniel Kahleroffice girl is awesome! very pleasant!
mike hughesI always get the best customer service at this location
Tim KilkerI've had problems with U-Haul in the past, but this was perfect and painless, thanks!
Christopher LutyTrista did an excellent job and was very frindly and professional!!!!
Mark ShermanFriendly, helpful people were quick to help me find a vehicle at a last minute.
Kathryn Novakonly problem i had was with using the online uhaul service.
mike van domelenNothere
Dartavia BeanReceptionist was real nice polite
Justin AntrimDonor change pickup location.
gary vandelistI have used this site twice now and the customer service is amazing, the price can’t be beat and I will continue to use them for any Uhaul or storage needs in the future!!
Jaimi PhillipsJust keep doing what your location is doing. Very satisfied and will use again and also recommend to others.
bob toonenAll went very well. Thanks for being so helpful and polite.
jeff martisAttendant was very nice, had a good energy
Debbie RatliffGreat service, dependable equipment.
William MaddoxNothing
Justin HeitlFast and efficient service. Equipment was in good condition. I would rent from this location again.
Bradley LottoExcellent
Michael ReaderOffice personnel extremely helpful and knowledgeable. Convenient pickup and drop off. Large parking lot for maneuvering.
Andrea KrabbeSpencer Street U-Haul location in Appleton is always very reliable, clean, and I would highly recommend them.
John SchubbeTrista is great. Let her know what you need and it's there. Highly recommend Appleton Self Storage.
tony dietzI came in now to rescind a review, but being unable to figure out where/how to do that, I will leave a new one as an update. In summary, though-- all has been resolved. Originally, I was hit with a little bit of after-the-fact 'sticker shock' and jumped to a conclusion that I was hit with a charge I was not informed of, a charge for dropping off after closing. It turned out this was not the case. The other shocking charge was an unexpected 40+ miles on my odometer, however it is possible I did not take the route my GPS had provided when I'd originally pulled up the distance. I am confident there was no error on Uhaul or Appleton Self Storage's part regarding this. Everything else was good- the facility felt 'clean' and new, and the truck was in great shape. It ultimately came down to a misunderstanding over numbers. I did learn that for my own peace of mind, I should check the odometer when renting a vehicle, but also that Appleton Self Storage is a great place to go for your truck rental needs.
Jason RamirezEasy check-in/check-out experience. Lots of space in the parking lot to easily access the trailers/vehicles.
AARON NEUMANNcheck safety chains on that trailer unit
Andrew VigueVery easy pick up and everything associated with it. Staff was very friendly and thorough.
jeff martisEasy to rent. Staff was great.
Eric VollmerThe lady I spoke to was outstanding. She allowed me to keep the u haul for 6 more days with no charge. In that time I was able to move stuff into a storage unit. Thank you to the awesome lady at this location!!! I believe her name is Heather.
Alisha LundExcellent customer service from this location. We've had to rent a uhaul several times in the last few weeks and keep going back here because of that. Moving can be stressful and it's just nice to have a super friendly helpful customer service person helping you out.
Leslie ReedNot sure of the lady's name at Appleton Self Storage, but I've had the pleasure of dealing with her for the rentals. Will definitely use this place again and recommend to others
Joseph DelanoThe staff at both locations were professional and very helpful. Thank you all for a great experience.
ROBERT MEARESNot much. Very happy with the whole experience! Easy to do online, (although my son said I should have just gotten the ap) easy pickup with great instructions. The trailer was perfect. Easy to handle, hook up and drop off. 5 stars
Michael AndersonFast & friendly service. In 5 minutes I was on my way with my rental.
Dave LoewenhagenStronger tie down rings in the enclosed trailers, for heavy items. Excellent place to go, great management, great service. Thank You.
William MaddoxThe only place I will rent from
clay harronI would recommend Trista and Appleton Self Storage for your next U Haul rental.
tony dietzThis was hands down the best customer service experience and easy transaction to rent equipment that I’ve ever had.
Tyler BrownA very friendly lady assisted me during the pickup process! She explained everything clearly, effectively, and efficiently. I was a bit hesitant about driving the 20' truck, as this was my first time. She made me feel comfortable and confident! 10/10 recommend this location.
Libby Lang