Customer Reviews for Appliance & Mattress Outlet
(U-Haul Neighborhood Dealer)

140 reviews

2 McCullough Dr Ste 4   New Castle, DE 19720

(302) 544-9178

Location Hours

  • Mon-Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(302) 544-9178

2 McCullough Dr Ste 4
New Castle, DE 19720

Services at this Location:

Location Hours

  • Mon-Sun: 11 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
1.0

The location owner made me wait 30 minutes before I could get my truck even though I showed up at my reservation time because he had to take care of his regular customers first. I did not even want to go to that location as it automatically added an extra 10 miles each way. U haul redirected my original reservation. The truck was in terrible condition, did not feel safe to drive and had a check engine light on the whole time. Also, the site did not know how and would not apply a military discount. I am very disappointed I. Uhaul for this experience. Over the last month I've spent over 1300 with uhaul but I feel like I might have to look into other options after this.

Brandon S. 
Rating:
3.0

When I picked up the equipment there was damage to the right wheel cover when I dropped it off the pictures that were taken was from the pickup point must've been of another dolly I didn't see the pictures from the the turn in person though I want to to know if that's so cause I surly learned that I have to do the same take pictures myself

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

brett V. 
Rating:
5.0

Customer did not leave a comment.

EMMANUELSAMIR R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
4.0

Customer did not leave a comment.

Nidhi M. 
Rating:
5.0

Dirtiest truck. Should be ashamed to charge people full price.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

frank C. 
Rating:
4.0

The windshield wipers did not work. Perhaps have that as part of the checklist. They were fixed in a timely manner and by a very professional repair person.

Robert H. 
Rating:
5.0

My experience was quick, friendly, polite and great price compared to competitor near by.

WILLIAM W. 
Rating:
5.0

Customer service agent was wonderful to deal with. She check us in and a smoothly and was pleasant the whole time n

THOMAS K. 
Rating:
2.0

The vehicle smelled like a pack of cigarettes

SIERRA B. 
Rating:
3.0

Overall, unit was well maintained. There was a broken beer bottle in the cargo area when we got ready to load the truck. Not good!

William M. 
Rating:
5.0

SHE WAS OUTSTANDING HELPING ME AND THE TRUCK WAS VERY CLEAN.. THANK YOU SO VERY MUCH.. I WILL GO BACK TO HER..

Ronald M. 
Rating:
5.0

Very friendly service.

MARCOS M. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

How about when a customer calls to tell u some thing is wrong with the truck u just rented them u answer the phone and actually help them instead of having them shit on hold for 4 and a half hour where they get hung up on 3 times and then when ur agents finally come on the line they want to try to charge a customer who just paid all this money for a u haul for some one to come get the messed up truck seriously get it together u haul

Amber P. 
Rating:
3.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

Sylvester N. 
Rating:
4.0

This was a good experience

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

HECTOR B. 
Rating:
4.0

It was cleaned but suggest the key sis fixed so that it's not so difficult to start the vehicle.

OLIVIA H. 
Rating:
5.0

Honestly, it was convenient as hell. I dropped it off, threw the keys in the box, and went on my merry way. It was doubly convenient though, as I also was looking for somewhere to buy a fridge, washer, and dryer, and this place was excellent for both purposes :)

Ryan B. 
Rating:
5.0

Very friendly and professional service, van i rented ran excellent and very clean!

Tiffany K. 
Rating:
5.0

Great customer service and you might get lucky and find a appliance you like and take it home while you're there.

David M. 
Rating:
5.0

Everything was great

Renee C. 
Rating:
5.0

Customer did not leave a comment.

Vernon H. 
Rating:
3.0

Customer did not leave a comment.

SARAH C. 
Rating:
4.0

Wouldn't recommend uhaul because they made my moving day one big headache.

HARVEY H. 
Rating:
2.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Drop off the truck after hours and the website 24/7 thing need a lot of work. VERY HARD to use.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

Kyle A. 
Rating:
3.0

Be clearer on reservation confirmation where the pick up site is- confusing. Had to call.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
1.0

Took all steps on my end for mobile pickup. My key was not in a box and I had to take a 20' truck instead of an 8' van to pick up something from a store. The whole process made me extremely late and I got to the store with one minute before they closed. I'll never use this location again and heard the same thing from the guy at the store where I went. This place was negligent.

Samuel K. 
Rating:
3.0

the customer service was bad the worker didn't take the time see what my reservation was and made me later. had to call uhaul for them to call the location to get my truck

james B. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
1.0

YOU OWE ME MONEY!!!

DANIELL W. 
Rating:
3.0

Pick up a little confusing but the truck was clean.

Rhonda M. 
Rating:
3.0

Customer did not leave a comment.

alexandra A. 
Rating:
5.0

Customer did not leave a comment.

Jewel S. 
Rating:
2.0

We received an email but no paperwork , has range was incorrect when we return truck. We rented truck for out of state and paid for out of state yet, we were charged for the miles of dropping off the truck. When we tried to call to rectify it he situation, person who answered the phone was rude and we couldn't get the receptionist who got the truck from.

anoual C. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Angelyn R. 
Rating:
5.0

Customer did not leave a comment.

Tiburcio M. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
2.0

I had a very difficult time getting a rental from this location. After I waited an hour they could not rent me a truck because of their lack of knowledge on how to operate their computer or the UHaul system. I was very time consuming; however, the UHaul agent over the phone was amazing and extremely helpful. I would use your service again due to her efforts in helping me obtain a rental.

Melanie B. 
Rating:
4.0

Customer did not leave a comment.

Floretta W. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
3.0

Customer did not leave a comment.

Samantha C. 
Rating:
3.0

Not happy with u-haul gave my rental away at my first location because they said I was late. I tried reaching u-haul for 4 hours every time I was put on hold for 15 minutes. I can't sit on hold for you I work there has to be a better way. I had to drive 30 minutes out of my way to find another trailer. U-HAUL needs to remember we are the customer without us you would not be in business. There is getting to be much more competition in the rental game I have used u-haul for the past 20 years but it is getting harder to use these days just so you know.

Irvin G. 
Rating:
5.0

Not a thing. Best and easiest rental I've ever experienced!

robet G. 
Rating:
5.0

Thought Uhaul was required to make sure it was on my vehicle properly but apparently not so bring someone to help you get a trailer on your hitch. The men here were very helpful and did assist me.

Linda B. 
Rating:
5.0

more help @ the counter

kenny W. 
Rating:
5.0

Customer did not leave a comment.

kimerley J. 
Rating:
5.0

Everything worked out great! Bill was very friendly and helpful! Will definetly rent from him again!

Sandra J S. 
Rating:
5.0

Not a thing!

wardell H. 
Rating:
4.0

Customer did not leave a comment.

D'Andrea W. 
Rating:
4.0

Customer did not leave a comment.

NIEVES C. 
Rating:
3.0

They have undercover fee's that they don't tell you

Courtney H. 
Rating:
5.0

Customer did not leave a comment.

kimyada M. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY I. 
Rating:
5.0

Customer did not leave a comment.

alistair B. 
Rating:
5.0

I shouldn't have to answer for both of these. I personally wasn't driving there!

David M. 
Rating:
5.0

Customer did not leave a comment.

CHUDILA W. 
Rating:
3.0

Customer did not leave a comment.

yvonne B. 
Rating:
1.0

There seemed to be only one person working there. I stood waiting for 20 minutes or so before even being acknowledged. And even then was met with a "yeah, whatever, who cares" attitude. I asked if he wanted to see the truck, check things, or if I had to sign anything, and he just brushed me off.

brandon M. 
Rating:
3.0

Customer did not leave a comment.

frank C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Sherise M. 
Rating:
3.0

The lock was WAY TO HARD TO OPEN and made our fingers bleed. Please get a better lock :(

Erica O. 
Rating:
3.0

No one there when arrived waited 20 min.

Patricia B. 
Rating:
3.0

Customer did not leave a comment.

Tiasia K. 
Rating:
5.0

Customer did not leave a comment.

Ines H. 
Rating:
5.0

It was a great experience in our family's time of need

Glenn B. 
Rating:
5.0

Delaware used furniture was fantastic U Haul Directed comment: You switched location with last minute notification delaying pick up by hours. Fortunately the pick up location accommodated us.

James J. 
Rating:
5.0

The drop off location was ok. No one was there for Uhaul because the retail store was closed. Happy you guys did have a drop off box for the key to the truck. Thanks.

lloyd T. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Customer did not leave a comment.

Miriam T. 
Rating:
4.0

Customer did not leave a comment.

amanda S. 
Rating:
5.0

Great experience. We broom swept van after use. Was not previously broom swept. All in all would recommend!

PATRICA J. 
Rating:
5.0

I was very happy with the service at the location that I picked up my Uhaul very good service .

Lorraine H. 
Rating:
5.0

Everything was great Thanks

Marcia P. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
4.0

Customer did not leave a comment.

Abeer A. 
Rating:
5.0

Nothing.... The employees were excellent!

susan W. 
Rating:
3.0

Customer did not leave a comment.

CASSIRE J. 
Rating:
4.0

Customer did not leave a comment.

Pamela J. 
Rating:
2.0

The customer service was very lacking at this location. I have used uhaul many times in the past so I have come to expect a certain level of customer service. The young woman at this location was not very friendly, but also she was not rude at all. She explained nothing regarding the rental. All of the other times I rented, the agent explained everything from the level of insurance purchased to the steps needed to complete the return. She did not even tell us to refill the gas. I was just very surprised at the level of service, I expected much more.

Audrey W. 
Rating:
1.0

Right rear tire has ZERO tread. 2 more barely have any tread. Dangerous situation that I only noticed at end of rental. Location doesnt open until 11am. Owner did NOT hook up trailer, do NOT verify I hooked up correctly or verify that any lights were working.

Scott M. 
Rating:
5.0

Nothing at all over all I love uhaul

dwight L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

brandon N. 
Rating:
5.0

Customer did not leave a comment.

FAGUE J. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

I would recommend to give so many free miles to start out with.

QUANTINE R. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
No reviews have been submitted for this location.

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