Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)

388 reviews

1157 Midland Ave   Kingston, ON K7P2X8

(613) 417-3086

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(613) 417-3086

1157 Midland Ave
Kingston, ON K7P2X8

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 2 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

bob D. 
Rating:
5.0

Thanks for service

Rahim N. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

Extra busy return day for the staff. SEPTEMBER 1ST. The personal worked hard juggling all the returns. They were helpful and courteous. Seemed like an odd location for a UHaul spot but worked out great.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
3.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Best and easiest return ever. Even though the location was busy They acknowleged me and the drop off was very quick.

DAVIDJ C. 
Rating:
5.0

Customer did not leave a comment.

Melvyn H. 
Rating:
4.0

Customer did not leave a comment.

Glen O. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Lesley L. 
Rating:
4.0

Friendly staff and great service.

Finn T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

FRANCOIS-DANIEL L. 
Rating:
3.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

Customer did not leave a comment.

arnold V. 
Rating:
5.0

Morning Do you ever sell your car transporters ? If so I'd love the opportunity to purchase one.

CHRIS V. 
Rating:
1.0

Employees where busy working on the other business Had to wait unnecessarily. Employee was not trained on Uhaul program

Shawn S. 
Rating:
4.0

We rented a 5 x 8 trailer, I would suggest that either a lock be included with the rental, OR the ability to rent/buy a lock for the trailer, a potential upsell for sure.

Byron K. 
Rating:
4.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
5.0

Customer did not leave a comment.

DWAYNEJ O. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Thanx again

TIMOTHYANDREW F. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
3.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
3.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Had an emergency come up and was not able to make changes too my reservation without it costing me double the contract price! Unreal considering it was a death in family and had too drive 5 hours to drop off truck in the middle of a family death!

Rachele M. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Garth S. 
Rating:
2.0

Although identified as a site for 24 drop off, there was no one there. We were guided by the uhaul site through a long process of pictures and questions. Fortunately, one of us had a smart phone, not me, and we were able to comply. Not a pleasant experience for an advertised service.

David K. 
Rating:
3.0

So I was renting a car dolly for a RWD truck. The website said nothing about this dolly not working. The employee working the desk had questions as he did not think it would work and went and asked a second and third employee who said it's fine just rent it. Well, employee #1 was correct and this application does not work for RWD vehicles, and the dolly was never used.

Scott C. 
Rating:
5.0

The staff were very easy to work with. No issues with getting my truck at all. Drop off was a piece of cake. Thank you Aqua Bay Team!!!

carin D. 
Rating:
2.0

Uhaul seemed to be a bit of an inconvenience for them, slow service at desk, no help hooking up trailer despite my age in the 60's

Larry S. 
Rating:
1.0

Trailer came off less than a km away from the location where it was picked up. The employee didn't put the coupler on the trailer ball properly or thighten it. He didn't even put the chains on property, but thankfully I spotted and corrected it myself in advance. Thank God I was not on the highway or else the whole trailer could have flipped including my car. This location needs more training for their employees before somebody gets hurt.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
4.0

Check-in process went smoothly. No issues.

John M. 
Rating:
5.0

This is place is absolutely amazing way better then the princess location.

CHELSEY E. 
Rating:
5.0

Great service and equipment. I will return when I need a trailer in the future. Highly recommended.

Adrian C. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Was a quick easy process

shawn R. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Moe A. 
Rating:
4.0

Busy spot but line ups go fairly quick

Deborah V. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Everything was clear and effortless! Staff are friendly and efficient!

Curt R. 
Rating:
5.0

Got a call to inform us that the trailer would not be available at the original time we booked it for. We were able to rearrange our schedule. Appreciated the call.

Ronald T. 
Rating:
5.0

Our family have been customers over the years and always very happy!!!

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
3.0

Customer did not leave a comment.

MIKE G. 
Rating:
3.0

Connection for lights was covered in dirt and falling apart but worked. Trailer itself worked perfectly

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
4.0

Customer did not leave a comment.

Jay E. 
Rating:
3.0

mileage costs are outrageous.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Create a process of taking possession identical to that of return. The ability to take pictures at the beginning to identify broken.

Francois G. 
Rating:
4.0

Gas ---.the truck should be full of gas when picking up. This would make it easier to fill up when bringing back. We were showed, on a sheet of paper, the level of gas in the tank. However, the gage in the truck showed a bit less than what was indicated on that sheet.. We don't blame the location for this...but think it's a company rule in order to make more money off renters.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

YVES L. 
Rating:
5.0

There were some issues with the U haul computer system and I had to be re entered into the system so it took a little longer. Other then that is was a great experience.

Amy C. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDERMICHAEL O. 
Rating:
1.0

Everything

Charlotte L. 
Rating:
5.0

Customer did not leave a comment.

Jillian C. 
Rating:
5.0

Customer did not leave a comment.

Glenn O. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
3.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Staff very friendly and COVID safe. This is my go to UHaul spot.

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Great experience. Was provided a kosher location for trailer pick up. Happy to use the service again

Randal D. 
Rating:
5.0

the jack was verry hard to use. i would change this

Martin S. 
Rating:
2.0

This location is advertised as accepting 24 hour customer returns. I wish I was reminded of the online check-in accommodations. I dropped the rental during non-office hours and called the next day to check-in. No one answers the phone at this location, nor they return phone calls. I had to call the central helpdesk twice, email twice and chat with an agent before I received a confirmation letter that my rental return is acknowledged. It took 3 days

Taoufik M. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
3.0

Customer did not leave a comment.

SHARONMARIE M. 
Rating:
5.0

Had to pay the HST on my order that wasn't charge when I booked online. More locations to use a proper tie down strap inside would be helpful. The wooden rail is useless with proper cargo straps.

Mark G. 
Rating:
5.0

Quick and friendly. Thanks

John Y. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing

HARRYGRAHAM S. 
Rating:
2.0

I didn't like that there was an $8 per day charge that I was not told about. Not sure why??

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Trailer needs a jack Had to lift trailer tongue myself Very heavy Strained by back

rick K. 
Rating:
2.0

Customer did not leave a comment.

Sana K. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
1.0

Pickup: Truck in lot at pickup time, but no key. Paid in full on-line but was charged an extra $25 bucks on pickup for some unexplained reason. Long delay "registering" what was supposed to be a contact-free, touchless pickup. Truck: Dog food all over cabin floor; cabin smelled like a Vegas casino -- yech; driver's side door smashed in and very difficult to close.

Ralph D. 
Rating:
1.0

First, the staff were not at all friendly. Second, when I dropped off the vehicle, they originally told me I would have an extra charge. I challenged them based on my contract details and they said I was right and there would be no extra charge and they would take care of it in the system. After I left, they decided to charge me on the following day WITHOUT MY CONSENT . This meant I had to waste 30 minutes trying to get the charge reversed, I had to type this complaint and so on. Also, I was bit disappointed that I was charged for 4 km over my 194 km limit. This is despite the fact that that while we were driving from Toronto to Kingston, we were advised that our drop off location was changed to a location that was further from our unloading location. This means I am charged a fee because YOU decided change my contract without my consent (again). Not a lot of money, but a bit petty, particularly given the charge and change of location were unauthorized. I left the call with Victoria not knowing whether the $1.80 would be reversed. It should not have been an issue as I had already been inconvenienced. Overall, a negative experience from a customer service perspective. Will certainly avoid using U-Haul again if at all possible.

GLEN M. 
Rating:
5.0

This will be my go to Uhaul location. Staff were great, very accommodating. Bad experience with Uhaul on Princess St. They wouldn't even answer my questions and forwarded me to the call Center, not cool. Midland is now my regular thank you.

Ronald H. 
Rating:
3.0

Changed my rental pick up time without notice, which messed up our move times. Would have been nice to have more notice. Had to drop a majority of things off on the lawn of our new house in order to work around other previoualy scheduled meetings and appointments. For some reason I had another reservation that was made for 6 hours after I was to drop off our first rental. Fuel level was messed up, and given a credit for our rental to guesstimate the cost of fuel to get to 1/4 tank. Had approximately 1/8 of a tank when we recieved the truck. Not very happy.

Dave O. 
Rating:
1.0

So disappointed with how long it took to pick up my 5x8 trailer. This is the first time I have ever rented a uhaul and it was frustrating. I went at 3:55 (4pm pick up)to pick up my rental and I did not get out of place till 4:41. When I got there I guess their computer system crashed so I waited for them to reboot the whole system and then gave them all my information and their system would not work again. Another person took over and called uhaul support and I waited forever till someone answer and then gave all my information again so they could relay to person on other end of phone. The uhaul tech people on phone said that they could not do anything and for the person at Aqua bay to take all my information so I could get on my way. So for the 3rd time I had to give all my information. By the time I got out of there and then had to get my vehicle hooked up it's was 45 min. Totally Crazy!!! The people at the store were very nice but not a positive process at all. I feel I should get some of my money back. It put me behind and we were supper late to get on the road to st. Catherine's.

Dara B. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
5.0

Nothing

HARRYGRAHAM S. 
No reviews have been submitted for this location.

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