Busy spot but line ups go fairly quickDeborah V.
Trailer Rental & Towing in Kingston, ON at Aqua Bay
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kingston, ON K7P2X8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Everything was clear and effortless! Staff are friendly and efficient!Curt R.
Got a call to inform us that the trailer would not be available at the original time we booked it for. We were able to rearrange our schedule. Appreciated the call.Ronald T.
Our family have been customers over the years and always very happy!!!STEVE B.
Connection for lights was covered in dirt and falling apart but worked. Trailer itself worked perfectlyRyan H.
mileage costs are outrageous.Brian P.
Create a process of taking possession identical to that of return. The ability to take pictures at the beginning to identify broken.Francois G.
Gas ---.the truck should be full of gas when picking up. This would make it easier to fill up when bringing back. We were showed, on a sheet of paper, the level of gas in the tank. However, the gage in the truck showed a bit less than what was indicated on that sheet.. We don't blame the location for this...but think it's a company rule in order to make more money off renters.Ron M.
There were some issues with the U haul computer system and I had to be re entered into the system so it took a little longer. Other then that is was a great experience.Amy C.
Staff very friendly and COVID safe. This is my go to UHaul spot.Ronald H.
Great experience. Was provided a kosher location for trailer pick up. Happy to use the service againRandal D.
the jack was verry hard to use. i would change thisMartin S.
This location is advertised as accepting 24 hour customer returns. I wish I was reminded of the online check-in accommodations. I dropped the rental during non-office hours and called the next day to check-in. No one answers the phone at this location, nor they return phone calls. I had to call the central helpdesk twice, email twice and chat with an agent before I received a confirmation letter that my rental return is acknowledged. It took 3 daysTaoufik M.
Had to pay the HST on my order that wasn't charge when I booked online. More locations to use a proper tie down strap inside would be helpful. The wooden rail is useless with proper cargo straps.Mark G.
Quick and friendly. ThanksJohn Y.
I didn't like that there was an $8 per day charge that I was not told about. Not sure why??DAVID S.
Trailer needs a jack Had to lift trailer tongue myself Very heavy Strained by backrick K.
Pickup: Truck in lot at pickup time, but no key. Paid in full on-line but was charged an extra $25 bucks on pickup for some unexplained reason. Long delay "registering" what was supposed to be a contact-free, touchless pickup. Truck: Dog food all over cabin floor; cabin smelled like a Vegas casino -- yech; driver's side door smashed in and very difficult to close.Ralph D.
First, the staff were not at all friendly. Second, when I dropped off the vehicle, they originally told me I would have an extra charge. I challenged them based on my contract details and they said I was right and there would be no extra charge and they would take care of it in the system. After I left, they decided to charge me on the following day WITHOUT MY CONSENT . This meant I had to waste 30 minutes trying to get the charge reversed, I had to type this complaint and so on. Also, I was bit disappointed that I was charged for 4 km over my 194 km limit. This is despite the fact that that while we were driving from Toronto to Kingston, we were advised that our drop off location was changed to a location that was further from our unloading location. This means I am charged a fee because YOU decided change my contract without my consent (again). Not a lot of money, but a bit petty, particularly given the charge and change of location were unauthorized. I left the call with Victoria not knowing whether the $1.80 would be reversed. It should not have been an issue as I had already been inconvenienced. Overall, a negative experience from a customer service perspective. Will certainly avoid using U-Haul again if at all possible.GLEN M.
This will be my go to Uhaul location. Staff were great, very accommodating. Bad experience with Uhaul on Princess St. They wouldn't even answer my questions and forwarded me to the call Center, not cool. Midland is now my regular thank you.Ronald H.
Changed my rental pick up time without notice, which messed up our move times. Would have been nice to have more notice. Had to drop a majority of things off on the lawn of our new house in order to work around other previoualy scheduled meetings and appointments. For some reason I had another reservation that was made for 6 hours after I was to drop off our first rental. Fuel level was messed up, and given a credit for our rental to guesstimate the cost of fuel to get to 1/4 tank. Had approximately 1/8 of a tank when we recieved the truck. Not very happy.Dave O.
So disappointed with how long it took to pick up my 5x8 trailer. This is the first time I have ever rented a uhaul and it was frustrating. I went at 3:55 (4pm pick up)to pick up my rental and I did not get out of place till 4:41. When I got there I guess their computer system crashed so I waited for them to reboot the whole system and then gave them all my information and their system would not work again. Another person took over and called uhaul support and I waited forever till someone answer and then gave all my information again so they could relay to person on other end of phone. The uhaul tech people on phone said that they could not do anything and for the person at Aqua bay to take all my information so I could get on my way. So for the 3rd time I had to give all my information. By the time I got out of there and then had to get my vehicle hooked up it's was 45 min. Totally Crazy!!! The people at the store were very nice but not a positive process at all. I feel I should get some of my money back. It put me behind and we were supper late to get on the road to st. Catherine's.Dara B.