Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)

399 reviews

1157 Midland Ave   Kingston, ON K7P2X8

(613) 417-3086

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 417-3086

1157 Midland Ave
Kingston, ON K7P2X8

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I originally reserved from amherstview Storage but Uhaul phoned and said I had to pick up in Kingston. I had to drive by my first choice to go to Kingston and there was the truck I reserved and still there when I returned my truck to Kingston. I also had agreement for 19.95 and was charged 29.95 and extra mileage as Kingston is farther. ???

MARGARET M. 
Rating:
5.0

The store I went did not have trailer I was looking for. So they checked and found a place that did. The store I when was very helpful.

William L. 
Rating:
5.0

Customer did not leave a comment.

JAMESRICHARD S. 
Rating:
5.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Drop off was fine..

Michelle M. 
Rating:
3.0

Make sure associate checking return does job accurately. I drove 24 miles put $15 gas in to bring up, when returned told $16 surcharge to bring gas to correct level, said no way, all that gas for 24 miles, even my $15 was absorbent. Rechecked and guy who read level did let it finish.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Fast and efficient

Mike W. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

bob D. 
Rating:
5.0

Thanks for service

Rahim N. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

Extra busy return day for the staff. SEPTEMBER 1ST. The personal worked hard juggling all the returns. They were helpful and courteous. Seemed like an odd location for a UHaul spot but worked out great.

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
3.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Best and easiest return ever. Even though the location was busy They acknowleged me and the drop off was very quick.

DAVIDJ C. 
Rating:
5.0

Customer did not leave a comment.

Melvyn H. 
Rating:
4.0

Customer did not leave a comment.

Glen O. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Lesley L. 
Rating:
4.0

Friendly staff and great service.

Finn T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

FRANCOIS-DANIEL L. 
Rating:
3.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

Customer did not leave a comment.

arnold V. 
Rating:
5.0

Morning Do you ever sell your car transporters ? If so I'd love the opportunity to purchase one.

CHRIS V. 
Rating:
1.0

Employees where busy working on the other business Had to wait unnecessarily. Employee was not trained on Uhaul program

Shawn S. 
Rating:
4.0

We rented a 5 x 8 trailer, I would suggest that either a lock be included with the rental, OR the ability to rent/buy a lock for the trailer, a potential upsell for sure.

Byron K. 
Rating:
4.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
5.0

Customer did not leave a comment.

DWAYNEJ O. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Thanx again

TIMOTHYANDREW F. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
3.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
3.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

Had an emergency come up and was not able to make changes too my reservation without it costing me double the contract price! Unreal considering it was a death in family and had too drive 5 hours to drop off truck in the middle of a family death!

Rachele M. 
Rating:
5.0

Customer did not leave a comment.

Sara T. 
Rating:
5.0

Customer did not leave a comment.

Garth S. 
Rating:
2.0

Although identified as a site for 24 drop off, there was no one there. We were guided by the uhaul site through a long process of pictures and questions. Fortunately, one of us had a smart phone, not me, and we were able to comply. Not a pleasant experience for an advertised service.

David K. 
Rating:
3.0

So I was renting a car dolly for a RWD truck. The website said nothing about this dolly not working. The employee working the desk had questions as he did not think it would work and went and asked a second and third employee who said it's fine just rent it. Well, employee #1 was correct and this application does not work for RWD vehicles, and the dolly was never used.

Scott C. 
Rating:
5.0

The staff were very easy to work with. No issues with getting my truck at all. Drop off was a piece of cake. Thank you Aqua Bay Team!!!

carin D. 
Rating:
2.0

Uhaul seemed to be a bit of an inconvenience for them, slow service at desk, no help hooking up trailer despite my age in the 60's

Larry S. 
Rating:
1.0

Trailer came off less than a km away from the location where it was picked up. The employee didn't put the coupler on the trailer ball properly or thighten it. He didn't even put the chains on property, but thankfully I spotted and corrected it myself in advance. Thank God I was not on the highway or else the whole trailer could have flipped including my car. This location needs more training for their employees before somebody gets hurt.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Claude F. 
Rating:
4.0

Check-in process went smoothly. No issues.

John M. 
Rating:
5.0

This is place is absolutely amazing way better then the princess location.

CHELSEY E. 
Rating:
5.0

Great service and equipment. I will return when I need a trailer in the future. Highly recommended.

Adrian C. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Was a quick easy process

shawn R. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Moe A. 
Rating:
4.0

Busy spot but line ups go fairly quick

Deborah V. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Everything was clear and effortless! Staff are friendly and efficient!

Curt R. 
Rating:
5.0

Got a call to inform us that the trailer would not be available at the original time we booked it for. We were able to rearrange our schedule. Appreciated the call.

Ronald T. 
Rating:
5.0

Our family have been customers over the years and always very happy!!!

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
3.0

Customer did not leave a comment.

MIKE G. 
Rating:
3.0

Connection for lights was covered in dirt and falling apart but worked. Trailer itself worked perfectly

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
4.0

Customer did not leave a comment.

Jay E. 
Rating:
3.0

mileage costs are outrageous.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Create a process of taking possession identical to that of return. The ability to take pictures at the beginning to identify broken.

Francois G. 
Rating:
4.0

Gas ---.the truck should be full of gas when picking up. This would make it easier to fill up when bringing back. We were showed, on a sheet of paper, the level of gas in the tank. However, the gage in the truck showed a bit less than what was indicated on that sheet.. We don't blame the location for this...but think it's a company rule in order to make more money off renters.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

YVES L. 
Rating:
5.0

There were some issues with the U haul computer system and I had to be re entered into the system so it took a little longer. Other then that is was a great experience.

Amy C. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDERMICHAEL O. 
Rating:
1.0

Everything

Charlotte L. 
Rating:
5.0

Customer did not leave a comment.

Jillian C. 
Rating:
5.0

Customer did not leave a comment.

Glenn O. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
3.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Staff very friendly and COVID safe. This is my go to UHaul spot.

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Great experience. Was provided a kosher location for trailer pick up. Happy to use the service again

Randal D. 
Rating:
5.0

the jack was verry hard to use. i would change this

Martin S. 
Rating:
2.0

This location is advertised as accepting 24 hour customer returns. I wish I was reminded of the online check-in accommodations. I dropped the rental during non-office hours and called the next day to check-in. No one answers the phone at this location, nor they return phone calls. I had to call the central helpdesk twice, email twice and chat with an agent before I received a confirmation letter that my rental return is acknowledged. It took 3 days

Taoufik M. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
3.0

Customer did not leave a comment.

SHARONMARIE M. 
Rating:
5.0

Had to pay the HST on my order that wasn't charge when I booked online. More locations to use a proper tie down strap inside would be helpful. The wooden rail is useless with proper cargo straps.

Mark G. 
Rating:
5.0

Quick and friendly. Thanks

John Y. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Nothing

HARRYGRAHAM S. 
Rating:
2.0

I didn't like that there was an $8 per day charge that I was not told about. Not sure why??

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top