Trailer brake issue, brakes keep locking up
Ben T
Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very good rental experience
LAWRANCE EI dropped off the truck at the 1157 Midland Ave, Kingston
Saeed JOpen the uhaul office before a 9 am reservation is booked. Make sure there is gas in the truck before the next customer. Clean the truck and remove all items (blankets, garbage, food). Communicate to customers if there is a timeline for rental services. I had no idea I only had 4 hours to move my entire apartment. This created a very stressful day!
SARAH HNice service and fast
jashanpreet sStaff not knowledgeable at all, I was told 12 blankets in a bag and there are only 6. Got quite the run around trying to pick up the truck. When I did get it the fuel was only 47 miles to empty ( which is what I left it at when I dropped it off) but I think the recorded it as a quarter tank so I better not get charged anything for fuel. They would not let me drop it off at the location I reserved and forced me to return it to a place completely on the other side of Ottawa which was very inconvenient and cost me more in miles and fuel. Would never recommend this location or use it again
DAVID SNothing, staff was knowledgeable and very helpful, trailer was conveniently located, I was hooked up and ready to go in under 5 minutes.
GORDON RThis was hands down the best place to go. They had what I needed and when I needed it. Will definitely be renting more from this location. The staff were amazing.
Shannon CInterior and exterior dirty. No help checking lights - brake signal headlights. Requested a dolly however none available. Damage to vehicle wasn’t marked in documents. Major noises- mechanical issues. Person ended up sweeping out the back and the interior once I pointed it out. Unable to receive printout.
JILL RThe service was exceptional! Easy pick up and return was smooth and great great communication.
ANDRE BEverything was good!
BRUCE CEmployee helped me hook up trailer to vehicle and was pleasant to deal with. Would recommend!
JAMES TTerrible service. Picked truck up with 1/4 tank and then returned with 1/4 tank then the guy tells me it's supposed to be at 5/16 ended up spending 45 dollars more in gas for what? I have no idea but never again will I rent a uhaul...
TIMOTHY KNone of my equipment was provided. Truck had dirty underwear inside and old food. Cupholders are gross. The transaction was setup to be in person but you transferred it to a contactless pickup location which would have been fine except you never updated my profile so i could not login to pickup the keys contactless. I ended up driving to another U-Haul location to get them to fix the account. They delays costed me hundreds of dollars since the movers had to wait for 2 hours for all of this to get sorted out. Very disappointed
Jacob WJake was extremely helpful Very nice young man👍 Thank you, Paul
Paul KThe equipment was not in the truck but no refund was issued. The self-check in app said to take a photo of the missing equipment and provided no option to take a photo whilst in the app.
Marc TThe guys were very helpful.
KENNETH KExcellent customer service and friendly staff. A great experience at a great price. Saved lots in comparison to a companies delivery charges.
Shaun PUpon inspection of equipment, 1 tire was worn and needed to be replaced. It was replaced the next day.
STEVEN RI think my car hauler was too short. It barely fit the car I was towing. I think I needed one size larger. My front tire was at the blocks and my rear tire was overhanging by an inch. Very tense three hour drive.
DAVID CThe young man that was working and assisted me was very helpful and friendly
SHERRI GNo complaints at all.
Veli-Martti RQuick and professional service.
John MNothing 🤷🏻♂️everything was more than we expected Thanks for the flexibility We go to recommend highly to my friends God bless you guys
GERARDO BGreat experience with this rental!
SOTT FEverything went very smoothly. Excellent customer service as well. Thanks very much. God Bless
GARY OThe staff here are very friendly and a pleasure to deal with. Professional service. Thanks so much, Jake and Owen!
SANDRA HVery affordable, quick and easy pickup and drop off. Very helpful and friendly staff.
DAVID BI ordered a dozen blankets but they did not have any. Service reps were very helpful.
Bachir EThe trailer we booked was rebooked to new location then we got there and the day was changed not very good service
PERRY RThe truck was dirty inside. There was a rotten orange. The floor was not swept.
KWAN LN/A
RICARDO FVery nice young man helped me get everything set up and made sure everything was good before I left.
JOHN DGood service
KEITH NI’m very unhappy with UHaul. The location was fine but the reservation system is the worst. It is very difficult to use. Someone from somewhere else left me text messages. When I went to pick up my unit, the reservation did not exist Fortunately the location had a different unit for me. In short - U Haul needs to do better.
PETER JI actually would like a call back. I did not receive a receipt. I was over charged for mileage. I picked up the truck and the fuel was empty, the rep told me not to worry just take a photo. Upon return they told me I would recheck a credit for the fuel.,,. Totally unacceptable.
LIZA TThis Kingston location is great for UHaul rentals, off the main road with easy access. One thing to note, they do not answer the phone, always goes to voice mail. Not terrible as they do call back. I would, and plan to rent from here again in the near future. Thanks
Alison HOpen earlier in the day
John HFriendly staff. Great experience.
Robert CThe staff there are very polite and efficient at what they do. While I was waiting for someone to be available to assist me I witnessed other customers and how the staff interacted with them. Kind courteous and efficient.
Stephanie HSome system delays in processing the order. Staff very lovely and accommodating.
Bandeep KYou need to have the proper vehicle there that was rented. The truck was booked for 1000hrs, but was not there. Turns out it was dropped at another location. The gentleman at the counter did his best to accommodate. It took an hour, but in the end he gave me a larger truck for the same price. Having the larger size made my move much easier. I wss able to float my load, instead of packing it tight. Good job to the gentleman, and Aqua Bay. Thank you very much.
Richard HSystem was down but no plan for how to handle Long wait Van was dirty on the inside Drop took long time Still not convinced I was billed correctly but too frustrated to wait any longer
Vicky VEasy rental experience
Glenn HI rent lots of trailers and I always prefer renting from Aqua Bay in Kingston. Good people and always helpful. They get me on my way safely and efficiently. 👍
Michael CWhen we arrived they did not have the proper pricing that I was guaranteed by email. Bit of confusion and we ended up paying more.
Kimberley YThe gentleman working the counter was new and had never done registration for trucks. Had a line up of people looking for trucks. Couldn't handle the pressure and was extremely RUDE! Only when another employee took over did the experience turn better. Was unpleasant when getting the truck. Was fine when returning the truck.
Jill DDrop vehicle off early were to busy to complete inspection was told to leave keys at cash. Called U-Haul next day as contract still open manager was to deal with it but never did. contract finally completed 8 days later charged for extra 120 miles that I did not put on vehicle believe location continued to use vehicle and charged me for extra mileage
Aaron PThe Staff at Aqua Bay were super helpful and made the pick up and drop off very easy.
THADEUS ONo comment
Frank TVery impressed.
Josh A