Never did a walk around, I had to ask to check lights. One marker light on the right side of the trailer was burnt out
Derek O
Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Everything was excellent.
Bruce FAmazing customer service. Very happy with my decision to rent from here. Thank you
Fadi YUpdated your site for pick up and it took about 20 minutes for your site to work
Dale HGot charged for gas even though the gas wasn’t under where it was when it was picked up
KRISTAN DDid online check in for quicker pick up and when got there had to repeat some of information I had already provided online. Truck was not swept out and had broken glass on floor in back. Although I paid for a full day of use I kept getting messages that I had to return the truck whithin 4 hours. If I paid the 24 hour rate I should have usage for 24 hours. The truck was well maintained mechanically.
Calvin HI waited 45 minutes to get the keys and for the guy to fill out the paperwork The van was absolutely disgusting and full of dirt
Jennifer BHard to find
Diana DEasy peasy
Vicki SOn both sides pick up and drop off reps were polite and helpful
GLENDOND GI had no problem at all. The service was great, the van was in good condition and the price was fair.
Jeff RGreat customer service
jason pI asked if the van had a trailer hitch and they said yes. I went out to get the van and it had about 6” of frozen snow on the windshield covering the wipers. Then I started it and pulled it ahead to see that it didn’t have a trailer hitch. I went to another location to get a ten foot van and it didn’t have the proper hitch either. So I just canceled it and went elsewhere.
Brian CGreat customer service and with a smile.
Gregg BWell sadly the van reeked of what seemed like cow ... My son joked saying did the last ppl move a load of cows . Then the windshield on inside was extremely dirty especially when got dark. Not sure if vehicle was wiped down inside either. Other than this the gentleman who served me was beyond amazing and very helpful.
BARB RService was impeccable- Matt, Ben & John- great group of guys
Colette AThe van that I rented was in need of a good cleaning.
TONI BThe van had dog hair on the seats (I'm allergic), bad animal smell, garbage in the doors, filthy windows and mirrors, NO windshield fluid and the left blinker light was not working. We had to wash the windows and mirrors and fill the washer liquid before heading to our destination. Yet we were charged $13.85 for missing a few liters of gas fill up.
Carolyn JTruck was not available as promised. had to go jump hoops to get another truck for that day. There is GPS on these vehicles so how did they not know about the missing truck and it's whereabouts? Oh wait they would get more money for the late return, silly me.
wendy mI booked the 6x12 trailer 8 months ago. 3 days before pickup UHaul calls me and says I have to pick up the trailer in Belleville, not Kingston. A 160km round trip inconvenience. Not impressed, at all.
Patrick HRenault your system so your agents know what is going on no notes by a few I spoke with were in the system according to Donna and Shanea in Regional . I had to ask Sharma more than once for her name. She was very reluctant to go e it to. I'll be doing a Google Review on the whole experience which was subpar at best
Roger RDropped off after hour.
Kenneth GNo recommendations
Brendan kTrailer was ready at time requested. There was a small amount of dirt left behind by the previous user. It was cleaned up before the trailer was hooked up.
Dave MThis u haul was great I had visited two other location in same day with nobody st locarion and other not having trailers in yard
DON GThe building was very cold, employee"s seemed to be visibly shivering because of the cold
Doug DThe male attendant was very rude & condescending. If asked a question he ignored me or just walked away. He was training a young girl,( not well )and she was going around him to be nice to me. I asked him at one point if he could check to make sure my hitch was on corrected and he rudely said “That’s not my job”. He never once made eye contact. Truly he should never work in a job that human interaction is required. He had a scruffy beard. We didn’t do a check on the trailer and when I opened it, it was full of cardboard and papers. I cannot remember ever being treated this bad.
Mary PThe service at Aqua Bay was quick, efficient and friendly. We would highly recommend their U-Hail outlet and will be using them again for any moving needs in the future.
scott sThey make a mistake on the bill. I rented for one day and they bill 2 days. I contacted U-Haul customer service and it was impossible to get my money back. U-Haul customer service did not solve the problem. So, be very careful if you rent at that place. I will never rent there again. I use to rent U-Haul quite often, but that the fist time overcharge happen. Do not rent at that place. (U-Haul customer service is useless).
Jacques TThe truck was a little dirty and I could tell it hadn't been cleaned for a long time because I had rented the same truck approximately a month prior and the truck was in the exact same condition then as well. Overall, very friendly staff and the people at the location were great !
Spencer KMy van was infested with flies. It didn't matter how long I had the doors and windows open, they would not go out. It was absolutely disgusting..
Chanelle CSome cross-training would be beneficial so employees of the primary business know how to service U-Haul customers.
Jeff MEverything was great. Thanks
Stephen WEasy and fast check in and check out. Staff was friendly and efficient.
Tim GThe vehicle needs and oil change, it needed an oil change when I rented the same vehicle 3 weeks earlier. The vehicle was not clean, 1 years worth of dead bugs on the windshield, dog fur on the seats and the general overall cleanliness was not up to par especially during covid - there was 0 covid protocol cleaning complete before released.
Christina NThe van was clean but had a funny smell in it. It was my first time renting a uhaul and I had questions when I went in. I think more information could have been proivded prior to me.picking up the van or at the time of picking it up
Sarah RMaintain the impeccably clean machines and the great customer service. The whole process was excellent. Thank you.
Brian GThe online rental return process didn’t work well. There was an issue entering the odometer reading which subsequently resulted in a $32,000.00 extra mileage charge.
C DAgain if my friend lived near by
MURRAYWILLIAM YDeliver a CLEAN and SANITIZED van, that is in good mechanical condition,parked in a place the client is not forced to backup on to the road from a blind spot.
Manuel PAfter confirming verbally that the gas left in truck was correct I was still charged extra for fuel. SO MUCH FOR CUSTOMER SERVICE!!!!!
LESLIEJ MW had reserved an appliance dolly. This dolly was not present at this location. We were very fortunate that as it happened, we did not need the dolly. Had we needed one, we would've had to drive out of our way to a different u haul location, which would have been very inconvenient.
Debbie MI got a call to return the truck 2 and half hours before it was due
Guy JVery good experience and friendly staff.
Rob BMake it clearer online of the $20 charge for returning after hours. It says the cost for a 12 hour period but no clear mention of that extra cost until you are given the contract upon pickup if the unit.
Scott SFantastic service! As I pulled in to the lot, a gentlemen met me at the truck and thoroughly checked everything for me, recorded the info and told me to have a great day before going in to complete the transaction on the computer. I was on my way in under 5 minutes...top notch!
Michael MThe truck only had 3/4 of a tank of fuel but I had to return full. Also the truck had spills on the floor and a bottle of liquid eye drops (half used) still in the cup holder. I do t see how this truck was clean especially in these Covid 19 times where everything is supposed to be sanitary. Makes me quite nervous now. Pay full price to uhaul for an unclean not full truck.
Andrew MThe location was closed. There was no way to access the key. The truck was dirty, full of food and garbage and had a phone in it. If it weren't for the wonderful team at the Parker Street location (Parker Street Rental and Storage) who got a key cut, and cleaned the truck for us, we'd have been without a truck.
Derek OWhen I arrived, the vehicle I reserved was unavailable as it's safety had expired. I ended up getting a smaller truck, which then forced making 2 trips and adding 4 hours to the move time. I will never use U Haul in the future
colin vThe staff helped me return the trailer. The experience was great.
SAIYED HFirst off they can make sure they have everything ready when the customer arrives. Then you can make sure that they actually have what is requested. I will probably never rent from haul again as they didn’t have the dolly I requested and it made the move horrible instead of easy like it should have been. No discount was offered for not having the proper equipment. Also having to fuel the truck back up and pay for mileage as well is ridiculous.. It should be one or the other... I was moving from an apartment in which you need to book the elevator and they only give you so long. I lost some of that time by them not having it ready... So I had to move the rest down the stairs, not fun.....
Andrew CColin at Parker St Belleville is my "go to" Uhaul dealer. He wasn't able to reserve me one from his stock understandably on Oct 1 being somewhat of a moving day for many. Colin searched and found one 5 minutes away. Well done again!! I haven't dealt with the Aqua Bay location as Colin usually has quite a number of cargo trailers in stock. Happy Returning Customer!!!
NORMAN MThe car was not clean, it was too dirty. Communication was bad. I asked the guy for the gas which when I refilled it it took more than 10 litters and I drove it just 10 km. He jusy ignored me saying it was full when you got it and it is full again, not recommend this location
ndjo tNothing
Helga M