The online rental return process didn't work well. There was an issue entering the odometer reading which subsequently resulted in a $32,000.00 extra mileage charge.C David R.
Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Deborah P.
Again if my friend lived near byMURRAYWILLIAM Y.
Customer did not leave a comment.rodney K.
Deliver a CLEAN and SANITIZED van, that is in good mechanical condition,parked in a place the client is not forced to backup on to the road from a blind spot.Manuel P.
Customer did not leave a comment.Mackenzie C.
Customer did not leave a comment.Rob R.
After confirming verbally that the gas left in truck was correct I was still charged extra for fuel. SO MUCH FOR CUSTOMER SERVICE!!!!!LESLIEJ M.
W had reserved an appliance dolly. This dolly was not present at this location. We were very fortunate that as it happened, we did not need the dolly. Had we needed one, we would've had to drive out of our way to a different u haul location, which would have been very inconvenient.Debbie M.
I got a call to return the truck 2 and half hours before it was dueGuy J.
Very good experience and friendly staff.Rob B.
Customer did not leave a comment.David S.
Make it clearer online of the $20 charge for returning after hours. It says the cost for a 12 hour period but no clear mention of that extra cost until you are given the contract upon pickup if the unit.Scott S.
Customer did not leave a comment.RANDOLPHD K.
Fantastic service! As I pulled in to the lot, a gentlemen met me at the truck and thoroughly checked everything for me, recorded the info and told me to have a great day before going in to complete the transaction on the computer. I was on my way in under 5 minutes...top notch!Michael M.
The truck only had 3/4 of a tank of fuel but I had to return full. Also the truck had spills on the floor and a bottle of liquid eye drops (half used) still in the cup holder. I do t see how this truck was clean especially in these Covid 19 times where everything is supposed to be sanitary. Makes me quite nervous now. Pay full price to uhaul for an unclean not full truck.Andrew M.
The location was closed. There was no way to access the key. The truck was dirty, full of food and garbage and had a phone in it. If it weren't for the wonderful team at the Parker Street location (Parker Street Rental and Storage) who got a key cut, and cleaned the truck for us, we'd have been without a truck.Derek O.
When I arrived, the vehicle I reserved was unavailable as it's safety had expired. I ended up getting a smaller truck, which then forced making 2 trips and adding 4 hours to the move time. I will never use U Haul in the futurecolin V.
The staff helped me return the trailer. The experience was great.SAIYED H.
First off they can make sure they have everything ready when the customer arrives. Then you can make sure that they actually have what is requested. I will probably never rent from haul again as they didn't have the dolly I requested and it made the move horrible instead of easy like it should have been. No discount was offered for not having the proper equipment. Also having to fuel the truck back up and pay for mileage as well is ridiculous.. It should be one or the other... I was moving from an apartment in which you need to book the elevator and they only give you so long. I lost some of that time by them not having it ready... So I had to move the rest down the stairs, not fun.....Andrew C.
Colin at Parker St Belleville is my "go to" Uhaul dealer. He wasn't able to reserve me one from his stock understandably on Oct 1 being somewhat of a moving day for many. Colin searched and found one 5 minutes away. Well done again!! I haven't dealt with the Aqua Bay location as Colin usually has quite a number of cargo trailers in stock. Happy Returning Customer!!!NORMAN M.
The car was not clean, it was too dirty. Communication was bad. I asked the guy for the gas which when I refilled it it took more than 10 litters and I drove it just 10 km. He jusy ignored me saying it was full when you got it and it is full again, not recommend this locationndjo T.
Customer did not leave a comment.Edward M.
Everything went well. The only thing that could have been better was clarity on the fees before I took out the truck.tina P.
Customer did not leave a comment.judy I.
I was pleased and well satisfied with service and the truck . Thank you for all you have done. I will tell people about the uhaul . When we move again we will be coming to you . Thanks again Phillip and Marie YoungPhillip Y.
Customer did not leave a comment.Jeff W.
Quick and easy dropoff.Alexander G.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Jason P.
Everything was great I booked this last minute and the person who served me I'm sorry I can't remember his name but he went above and beyond I called him in a panic because I I had reserved one over the phone at a different location and when I got there to pick it up they had rented it to someone else I called your location and they said they had one due back in a few minutes to come right over When I got there it had just arrived but another location was booking it for someone else He got on the phone and managed to talk them into letting me rent it A few minutes later I got a phone call from the other location saying they had another one So it looks like they go out of the way to accommodate you eve when it's confusing because people are booking online and in personjoanne B.
Customer did not leave a comment.angel E.
Customer did not leave a comment.Jim R.
Check in still took over half an hour despite on line check in . All staff were courteous in both locations . Good efforts on social distancing.PAUL E.
make sure that the trailer is hooked up properly and that nothing is broke on trailerBill G.
Had trailer booked for Trenton at 8am and was not there I didn't get until 11 and in Belleville. it ruined my deal I had with a car and cost the rental and fuel about 300$. So I would not recommend U-Haul to anyonecory S.
Customer did not leave a comment.Glen G.
Was really goodBarbara R.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.alicia M.
Completely the opposite experience and they effectively corrected issues related to the pick up location.Anthony C.
Clean cab...driver's floor very dirty Mark dents even if they are up high.David H.
Customer did not leave a comment.Douglas R.
The service was exceptional.Ian M.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Karen D.
The location failed to check in my return even though I returned it on time, I got called from uhaul. I called the location but they never even bothered to return my call to let me know the issue was resolved. I had to call uhaul again to get confirmation.Charles W.
Excellent customer service and very friendly. Professional personnel.David H.
Our first experience was awesome. Thank you.samantha G.
Just a little slowdaniel T.
Customer did not leave a comment.Ken T.
Customer did not leave a comment.Raymond D.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.michael J.
Customer did not leave a comment.MARCIA S.
Have the associates explain things more clearly, such as mileage rates and return procedures.Anne S.
Customer did not leave a comment.William B.
Customer did not leave a comment.Robert M.
The move went smooth.David P.
Customer did not leave a comment.Neil P.
Customer did not leave a comment.neil H.
I gott raped on gases 270 dollars in total to drive from hamilton to Belleville to ham back to Belleville..theres somthing wrong with that tranie it sucked Your fuel saver. Doesn't work at all. And i should get a check in the mail from U guys for all the added. Cost of gass. That i had to pay. Extra. For doing to trips it should only. Cost me 80 bucks one way. But instead i had to pay 270 in total im not impressed. Im uber unhappy and hope that u guys will come right on the gass i had to put out.. now comming out of my kids mouths as im broke and dont have more money. For foodSean G.
improve on customer service and a better appBRENT E.
Knowledgeable, courteous staff would be a great start. I called Uhaul to see how to resolve my issue. Uhaul told me the pick-up location has to resolve the issue and transferred my call to Aqua Bay Uhaul. The staff member named Ben said he couldn't help and hung up on me. I reserved 12 moving pads for the rental. When I arrived they only had 2, but charged me for 12. The drop off location wanted to charge me again for 10 missing pads, but was much more helpful trying to resolve the issue, but charged me extra for gas even though I replaced what was used. Uhaul finally stepped up to the plate and credited back the money owed to me. This long distance, move was made so stressful. by all this! Not a happy customer, but thankful all was finally resolved.darlene W.
Customer did not leave a comment.Jeff O.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.ashley R.
Uhaul had no ramp which made the dollies useless to get on the truck. The location didn't have the Dollie we reserved.Michelle R.
Customer did not leave a comment.Allison Jill B.
Excellent customer service location. The customer service person immediately helped me disconnect the trailer and provided me with a written drop-off confirmation. Best U-Haul service location I have ever used. A+ rating!David A.
Customer did not leave a comment.TIMOTHY C.
staff member told me that the gas gauge is sticking on an 1/8 of a tank but he tells me that the tank was full. I drive 50km and the gas light comes on. Tells me that if I have trouble with the location when i drop off to tell them to call them. they are crooks, do not rent from them.Bissonnette M.
good customer service and the van was in great shape well-maintained. My only issue was the smell of rubber and a farm animal-type smell. I had to use Fabreze to mask the odour.richard G.
Truck was filthy, representative tried to rush me through the signing procedure, had me sign the form saying I had received user instructions and verify that the tank was filled before providing either. Never received any instructions.Roslyn M.
We were very satisfied, we were received cordially when we entered not being sure where to go, representative took us thru the procedure to rent, explained the costs to us, he showed us thru the truck, provided us with blankets to cover the furniture we intended to move, did a perimeter check for previous damage, wished us well, sent us on our way.Angus B.
Nothing! All the young guys we dealt with were fantastic!Robin B.
Excellent service from aqua bay. Truck was clean, but most importantly, they made sure it was fit for the road. Ie. Lights ,oil, fuel. Etc. Recommend renting there every timeTom M.
Great service. ThanksPeter P.
Customer did not leave a comment.Robert J. H.
Only concern at pick up and hook-up was the trailer marker lights didn't work .. although overall very satisfiedGARY M.
Really great customer service. The gentleman that finished off our rental was very welcoming, he went above and beyond the customer service.Jesse C.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.BRUCE L.
Customer did not leave a comment.Bruce L.
Inside of truck covered in spilled coffee..Dave W.
Customer did not leave a comment.Rob A.
Customer did not leave a comment.Mark M.
When we picked up the truck the paper work said there was 3/8 full tank when in actuality it was closer to 1/4 tank. The young guy advised that he would correct it and resubmit / forward me a copy of the paperwork, however I am still waiting for it as it never was provided.Jason P.
The trailer I had did not have a blinker or brake light working on right side of trailer.Good thing I wasn't towing it at night.Greg B.
Customer did not leave a comment.erhardt F.
Customer did not leave a comment.Bryan B.
Excellent experience with Uhaul and this 6x12 trailer. Great move! Would recommend Uhaul 100%Kimberley Q.
Customer did not leave a comment.eileen R.
Very polite and helpful. They just needed more staff on site to help.Tonya M.
Customer did not leave a comment.William W.
excellent, pleasant personnel, helpful thank you glen robsonGlen R.
Service was great, efficient and helpful.Aaron S.
Didn't drop truck off due to breakdownDenise H.