Customer did not leave a comment.Keith W.
Customer Reviews for Aqua Clean Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DINA A.
Maybe they should check in the equipment in the morning as they open, instead at the end of the night to charge the customer another day of rate. The trailer was dropped off on Sunday night at 9pm. They did not check it in until 4:45pm on MondayThomas D.
Get more trucksJenist E.
Service was slow and almost non-existent, plus the location was not convenient.Robert D.
I was sent to this UHaul location because me original location didn't have the vehicle I requested, but she was very helpful in helping me locate another vehicle.Tremaine F.
Customer did not leave a comment.CEDRIC W.
Customer did not leave a comment.Savas T.
Poor service .JOSEPH H.
After returning vehicle, I can't contact Vendor (aqua Car wash & UHAUL. ) I have left Messages and got no response. I'm incurring extra charges than what I initially contacted for.Lonzo S.
I don't feel this survey is fair. We were guaranteed a trailer in Naperville. We had calls with the headquarters, emails confirming, spoke to the local site only to get a call the morning of saying there was no trailer within a 50 mile radius redirecting us an hour away to the south side of Chicago. While grateful to have the trailer and the original price honor. This meant two hours of additional driving and a lot of added stress. Overall not impressed how Uhaul does their business. I wouldn't recommend this location because it's out of our way. Trailer hitch had problems to boot. But it was clean and it worked not a reflection of this franchise.Karl G.
Nothing everything went well and smoothRobert B.
Customer did not leave a comment.Miroslaw S.
Professional services and friendly atmosphere! I would use them again!Sharon R.
Customer did not leave a comment.Reginald S.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Marion G.
No sanitary materials on site, to wipe down the vehicle before and after its use. The service was decent but I think they could improve with how they break down the process for when the vehicle is returned. Other locations have a friendlier atmosphere and have sanitary dispensers available such as wipes and disinfectant sprays.SEIDY D.
Customer did not leave a comment.Jerome P.
Customer did not leave a comment.JOVONATE S.
Right strap to right wheel on my Hyundai SUV was unfastened and came unassembled once arriving to destination. Technician didn't not properly assemble auto transport to my vehicle's right front passenger wheel.Lawrence S.
Customer did not leave a comment.EVERALD J.
EVERYTHING. ESPECIALLY CUSTOMER SERVJCE ON SITE TO HELP CUSTOMER . EVERYTHJNG I EXPERIENCED WAS TERRIBLE. EVERY ASPECT FROM WALKING THRU ALLEYS TO GET UHAUL PLACE THATS ACTUALLY DIFFERENT FROM ADDRESS SAYS IT IS. NO CUSTOMER SERVJCE. NO REP ON SITEWillie W.
Use different locks. Spent 45 min in the gold trying to open the lock Through self check outJulian G.
There was candy spilled over the floor and seats, seats was wet, and there was marijuana left in the cup holders, i have video footage to prove itJerrell W.
The agent wasn't at the rental lot when we arrived to pick up the truck at the scheduled timeKENNETH M.
Very professional and courteous staff.Arnita J.
My reservation was at 12:00pm no one was available to release the truck until 1:00pm. I reserved moving pads none where provided.SHEENA H.
First off my van was supposed to be 20 dollars instead it was 45 and turn around and ended up paying 102 dollars for it all together this is the first time this has ever happened to me and it's very unprofessionalRaven G.
Truck needs to be cleaned .... and I was charged 2 different time , I get a recipe for different amount then they took , from my card ..... now I have to block my carded and pray for someone to help investigate the situation ...... I called once but she was fast to not help ..... typical people they just punch in and punch out don't wanna go the extra mile for the customersMicahael W.
Customer did not leave a comment.Mike M.
This was my first time using the self check out and the self return. it was very easy and I like itRaymond M.
Customer did not leave a comment.Ray G.
Great experience would Would use this location again !!Leonard N.
Unprofessional, untimely, and I would not want to rent from this location again! The tank was given to me on a quarter of gas but looking at the contract it says half tank, and the meter was no where near half. There was no walk through and the entire ordeal was completely unprofessional.Sergio D.
Customer did not leave a comment.Keshia D.
Customer did not leave a comment.Mercedez B.
Bad customer service no representative from U-Haul they expect someone from another company to take care of everything . Including taking care of equipment they were not properly trained on! Waited a hour to get the trailer even hooked up to my truck. No proper check was done so i ended up with a half flat tire that set our move back a day! The lights on the rear of the trailer were not working so that was not checked properly! I got pulled over twice because of it! The trailer hitch was not locked in property when it was placed onto my truck thank god that was noticed by someone helping us load the trailer or we could have lost the trailer off the back of my truck going down the expressway! I've asked for a call from a manager yet still never received one! This company is unbelievable! Horrible service no follow through and over priced for the crap service i received! Thank you for reminding me how bad you are!Bethany B.
Customer did not leave a comment.Earnest H.
Personnel at this location need to be available to close out the contract at the time of drop off. Additionally, the location in which I had to drop off the key in a Dropbox is located in a dangerous place; access to it was accross an alley and through a parking lot. REALLY!!!CLARISSA F.
Customer did not leave a comment.laurie C.
Very unprofessional and not prepared for businesssantez S.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Janice M.
The location of the keysMichael D.
This location is basically self service without any adjunct equipment that is helpful when moving and the person who runs this location doesn't come to the site. This location is essentially ran by a very nice gentleman who works at Kate's Detective Agency. With that being said this place is just making it by a wing and a prayer. Good luck to anyone who uses this location.Tasha W.
Customer did not leave a comment.MORRIS S.
Customer did not leave a comment.Brenda H.
This location is very unethical I would not recommend this location to my worst enemy moving forward I suspect I'm not the first to be robbed and I'm sure I won't be the last so I will definitely be looking into taking legal actions against their practicesDarrell S.
Have the equipment at the place of reservation. Have a number where to call that works. I was trying to talk with someone who was able to help me for more than an hour. The new location where I had it to go and pick up my equipment was way farther and in a bad neighborhood, been at that time at night was really risky. The truck I got didn't have the beeping noise when backing up and it felt like it was going to give up when driving it. I had my reservation at 6 PM and ended up getting the truck in another location almost at 9 PM. Yes it was a very bad experience.Dan D.
Customer did not leave a comment.Bobbie B.
Customer did not leave a comment.james G.
This uhaul was very nice but I made appointments with 4 I mean 4 other locations and was told to come get a 5ruck but when I arrived they said that it was no trucks available the booking agent or the locations are not updating their inventory one of the worst experience I have ever had with you guys but the saving grace was kingdom kustom rims on 87th street help me locate and book a truck for that day.Micheal D.
1) my reservation was for 9:30. No one opened the business until 10am. No apologies offered. Anthony was rude and handled my reservation from an employees phone. 2) I ordered a dolly and pads and was forced to drive to another location to pick up the items 3) I was told I would receive 5 miles for free because I needed to get the items but did not receive it. 4) I was charged with a 2 day rental and that the Item was returned on 9/1 when it was returned on 9/31 5) This location was unprofessional and unaccommodating.Brianne D.
Took along time to rent me the truck.Leighana L.
the salesman was great,helpful and i had no problems at all..wish it always went this smooth...Terrence C.
Customer did not leave a comment.devon M.
The fact that the reservation line put a 300 pm time on my contract and asked if that was ok. I said it might be ok I wasn't sure about the time. I asked what was the rate for a longer period of time. She stated that it was the same rate for a 24 hour period. I said ok make it 24. When I returned the rental I was charged for 2 days, when I clearly returned within the 24 he period. Also my time started at 930 am, due to paperwork and having to purchase a trailer ball and adapter I didn't leave until 1050 am.renard B.
Just need more help overall the service was great.Larmont D.
Customer did not leave a comment.rosalba R.
Customer did not leave a comment.Linda P.
After speaking to the representative at the 800 number to make the reservation, I received a call from someone named Tony. This person called from a personal cell phone number asking for my banking info to reserve the truck. I then proceeded to explain to this Tony person that all that information had been given to the representative that I had spoken with earlier and I've never had this to occur. He was very unprofessional every time I spoke to him. People at the facility that I picked up the truck were new to this process did their best considering the short amount of time that they have been doing this. But again In my honest opinion this Tony person should not be trusted with handling your patrons.james G.