Customer Reviews for Aqua Vitae Water Store

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Aqua Vitae Water Store

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charlie C.
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Bad customer service. Rude

Aaron M.
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The staff at the store were rude & unorganized. They couldn't help us at our reservation time & proceeded to help people with reservations after our scheduled time who showed up later than we did. I tried to call to file a complaint since I paid extra for insurance & a reservation but was disconnected from custom care after being on hold forever. I will never use uhaul ever again because of this experience.

Emily I.
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Horrific customer service. I could not believe how these two people were speaking to customers. It was absolutely awful and I would never ever go there again.

Lukas V.
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This was my first time ever using Uhaul. I picked up my rental truck, not from a actual Uhaul distribution center. This was at a commercial distributor. Based out of a water store, this was one of the most unprofessional experiences I've ever had. I had reserved 2 furniture dollies and they had none available. The man who very unpleasantly greeted me told me he had no furniture dollies available and was very short with me and had no intention on giving me an alternative. The customer ahead of me was dealing the same exact thing. The man and woman who were working both had an immediate attitude and I didn't see one smile from either of them the entire time I was there. The truck I rented was perfectly fine and ran great, however, the shitty customer experience I received ruined my experience.

George A.
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I had the worst experience with Uhaul in Reseda location. They charged me extra 20$ after hour service fee incorrectly. I was also charged cleaning fee without any reason as I returned the truck in the same condition as i took it. When I called them for the resolution, they were not helpful at all. I never had those type of issued with other Uhaul locations. Very disappointed!!

Fouad A.
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Very rude customer service.

Baltazar A.
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Este senor acostumbra cobrar de mas por fabor Revisen su email por que este tipo cobrar exajeradamante sino se fijan lo bueno que me fije I lla me estan Asiendo ajustes grasias

Dylan M.
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Customer did not leave a comment.

GONZALO R.
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Ayer mi cita estás a para las nueve de la mañana, me entregaron mi camión dos horas tarde y por motivo de eso no termine mi trabajo y necesité el camión nueva mente y me cobraron sin tener yo la culpa pague lo doble de lo planeado, y lo que más me molesta es que querían q lo entregara el día de hoy alas 9:30 am.cuando el día de ayer me lo dieron alas. 12:00pm no es justo

German K.
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Moving equipment should have its own store and truck parking.

JERON W.
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I payed with a prepaid gift card which charges $100 automatically and when I return the truck , the difference will be taken off. But when I returned the truck my total was only 79$ So I was suppose to receive $21 cash back since I used a gift card. The lady that helped me was great with checking out the truck but the gentleman was unprofessional, she was telling him in the back that I used a gift card so they have to pay me cash back but the gentleman did not listen to her. He came to me with his phone on the U-Haul system, first he made sure my email was correct but on the next question it asked “would you like to send” and he clicked No right infront of my face but then told me that I will receive an email. He is an older gentleman so I'm sure he didn't realize I could see his phone screen clear as day so I waited inside for a few minutes for an email that I knew wasn't coming as he quickly went to the back. Moral of the story, I didn't want to start a whole scene over $20 and I already had a busy day so I just left and waited for this review email😇

Kathleen R.
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Customer did not leave a comment.

stephane P.
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Customer did not leave a comment.

Marcia B.
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Very nice couple that helped me!

Armen S.
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Only gas tank wasn't as much as was marked. By I returned evan more.butother than that was excellent thank you.

Bryan B.
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Very bad neighborhood, not safe to drop off at night. Was called I needed to leave the U-Haul in the rear of the building. This area had a lot of gang members out back and people shooting up drugs. The Self return on the app had to be completed and as a result of the people hanging around i didn't feel comfortable. At a minimum after hours the trucks should be allowed to park in the front parking lot where it's more populated by people visiting the shopping center which would provide a safer environment.

shane K.
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Customer did not leave a comment.

Kelsey F.
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Was asked for a parents number to rent . Never was asked this before and why is it needed if I got insurance and is older than 21

Firoozeh K.
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Customer did not leave a comment.

Nikita M.
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The lady who checked me in/out at Aqua Vitae was rude. She wasn't helpful, didn't even look at me and spoke so quietly I couldn't understand her most of the time. When I was checking in, she messed up and started checking me into another customer's appointment all while lecturing me for not filling out the online form correctly, using the wrong name, address, etc. Do NOT recommend this location!

Dija F.
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Customer did not leave a comment.

Douglas W.
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Customer did not leave a comment.

ALBERTO C.
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The first lady who help us very good but the person who recieved the truck back was very pushy and I would ask him a question and he would not answer. Were were there for more than an hour and was not able to do anything.

Matthew C.
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Worst attitude of the business owner I've ever experience. They were extremely rude and abrasive. If I ever get a uhaul again I will go out of my way to not use this location because of how awful of an experience I had.

Dennis T.
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RUDE AND HORRIBLE STAFF. HARDLY SPOKE ANY ENGLISH AND WASTED MY TIME. LOCKED THE KEY INSIDE THE CAR AND THEY CLAIMED THEY DIDNT HAVE A KEY. I STARTED TO CALL AAA AND THEN ASKED THEM AGAIN AND LOOKED AND FINALLY FOUND THE KEY 25 MINUTES LATER. THEY ARE VERY UNFRIENDLY AND NOT PLEASANT TO DEAL WITH. I WOULD NEVER EVER GO BACK HERE AND HOPE THEY ARE SHUT DOWN FROM DOING SUCH BAD BUSINESS AND PROVIDING A RUDE AND HORRIBLE EXPERIENCE. FEEL FREEE TO CALL ME ANYTIME TO COMMENT MORE ON THEIR TERRIBLE ATTITUDE AND WAYS OF DOING BUSINESS. I TYPED ALL OF THIS IN CAPS SO YOU WOULD SEE THAT I AM NOT PLEASED AND HATED MY EXPERIENCE WITH THEM. THEY GET AN F MINUS IN MY BOOK. I STRONGLY RECOMMEND GOING TO THE ACTUAL UHAUL STORE DOWN THE STREET. NOT THIS EXCUSE OF A THIRD PARTY VENDOR.

DAVID K.
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Rude team, yelling, not explanatory

kenneth A.
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The email address on the system wasn't updated when my mother in law called to reserve a U-Haul truck. My mother in law called this morning and spoke to a female. The lady told my mother in law she was to busy and didn't help her at all with the receipt. This is really bad customer service from this location representing your U-Haul business. You can tell this location is just in it for the commission cut they get from U-Haul but don't really care about the customer service.

DAVID K.
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Owners are rude

FRANCIS G.
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Rented a UHAUL van in this place and the old guy who assisted us when we returned the van was very RUDE. He told us that the van was dirty, when it was already like that when we picked it up. We used the van to load our bed frames, mattress, drawers, cabinets that were in our bedroom so there's no way that we dirtied the van. He even told us that ALL their "costumers are like that, they always say they cleaned the van and filled up the tank but they don't." We felt insulted because we put gas in the tank, more than when we got the van in the morning and the back of the van was already dirty and got blamed for it. He made us clean the van (brought a broom out from their office and gave it to us) mind you, I'm 8 months PREGNANT and wanted me to help my husband clean the inside of the van. It was ridiculous! He was yelling at us and comparing all their costumers. Saying we are all the same. So if you don't want to get yelled at, and forced to clean the van, and get insulted by someone who you're helping their business. You better find a better place to rent! I would never recommend this place to any of our family or friends.

KEVINANDREW B.
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Person needs to be clear regarding information on rentals and purchases .

CRYSTAL R.
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Customer did not leave a comment.

yuriy V.
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Customer did not leave a comment.

Karen S.
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A couple hours before my pickup, I received a phone call from a UHaul customer rep saying that a cargo van was no longer available at the original location, and there was one available somewhat near. The new location was actually close to my house, so I was fine with this. As I was driving to the location (a half hour early), I noticed a text come in with the location address. I didn't respond as I only saw it while stopped at red light and don't text even at red lights. During the next few minutes, the location (I didn't know if was someone from the location or an auto reminder from UHaul. I walked into the store about 15 minutes. When I said hi, I have a cargo van pickup, a woman there said 'oh, you're Karen? I was ready to cancel your reservation because you didn't show up and you weren't answering my texts. In the previous 15 minutes, she had sent a couple more texts asking if I was going to show up. I still hadn't seen those texts, because as soon as I got there, I got out of my babysitter's car (she drove me there) and in because I wanted to get the pickup done. I told her "I confirmed on the phone with UHaul a couple of hours ago. Why would you be ready to cancel me before my reservation time even happened?" She said she had been texting me (it had been less than 20 minutes at this point, and still before my reservation time) and since I didn't answer, she thought I wouldn't show up so was going to cancel my reservation. I said 'I talked to a real person 2 hours ago and they told me this is where I needed to come. I said ok, I will be there." She got very upset at me and said "oh, a real person? Am I not a real person? I'm the dealer. I'm the one that you need to be communicating with." I got very firm and said "How would I know who was texting me, and especially at a time when I was driving here, not looking at my phone, AND early for my reservation?" I confirmed with the corporation. If they didn't let you know through the system, that's on them and not my fault at all. Is the cargo van here for me to pickup? By the end of the pickup, she was being very (overly) nice to me. I will NEVER go to that location again. Besides the woman and her husband, it's a whole in the water 'all in one get your water, miscellaneous stuff here' with stuff all over the place. Cluttered, dirty and just an overall very bad experience.

Nicole B.
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This was the 3rd location I had to go to in order to get a rental, and I had made a reservation the day before, one that was confirmed both via email, text and a phone call from a representative. By the time I got to this location I was 2 hours behind schedule. When I told the owners I needed to return to the original location I rented (much closer to my house) they refused. The owners of this location were making me jump through hoops because I originally said I didn't want coverage on the rental, which just added to my irritation and made me even tighter on my already late schedule due to the glitch. I was never told exactly why I had to go to 3 different locations. The error made on the companies part made the day very challenging for me, I will NEVER rent from here again.

Stephanie B.
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I did not request this location , it was 15 mins away from my home. I did not like the way they handle business, I couldn't charge my phone because the auxiliary power outlet did not work!! And the lady was down right rude. I will be disputing the charges with my bank!!

ASGHAR S.
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Very good service and friendly

Roi B.
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Great team! Next time, I'm going to aqua vitae water store, they are the best

SILVIA R.
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Elias, the business owner has a disgusting attitude, he was very rude, I would not recommend this place to anyone and I will never use it again.

TONICE J.
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the equipment was dirty and definitely not sanitized. They did not have the keys to the van i initially ordered and the couple argued the whole time i was there.

Maria L.
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Customer did not leave a comment.

ARTUR Z.
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Damage on the roof that contained rusted metal that was likely years old. Upon return owner (Husband/Wife couple) proceeded to check on the van and immediately came back with a photo of the damage. I was accused of damaging the roof. I asked if they had photos of the roof from previous rentals and they denied taking any. They were a nice couple, but the experience was highly suspicious. It seemed as if they were well aware of the damage in advance and are trying to get a free repair. Would not be surprised if this has happened to previous customers at this location. Absolutely cannot recommend this location to any future customers. Thank you.

ARAKS A.
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location is great that is the most important thing.

LESHANNON B.
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Customer did not leave a comment.

EVERARDO C.
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Kkkkkk

CHRISTINA J.
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Customer did not leave a comment.

Tomoko W.
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The owner of this uhaul dealer was rude.

Paul B.
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Nice owners, very reasonable rates!!!

JAMES H.
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This location was adequate, but UHAUL as a company royally sucked and I would not recommend that anyone use your truck service. I had a reservation and I was told to pick up the truck on Alabama street. So we went and there was a 10 foot box truck there. After about 10 minutes of not being able to remotely get into the truck and calling UHAUL to no avail, the app told me that my pickup location had changed which is why I couldn't get into the truck. It then sent me 5 miles east (opposite from where I was going) to pick up another truck. I get there find the right truck and as I am signing in I get notice that my reservation had been cancelled and now I needed to go to a third location on Etiwanda Street to pick up my truck. Fortunately, the nice folks at this location where able to rent me a truck. But I will never again use UHAUL.

ONNIS F.
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The truck i rented was dirty. I had been charged a different amount than what uhaul said.

Nola K.
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Nice people at location and very helpful about explaining drop off procedure. I was very offended that they required me to allow them to call my husband and my mother to make sure it was okay that I rent a truck. I'm a 50+ professional woman and it's an absurd requirement. They said it was standard UHaul policy. I've rented UHaul trucks previously and I've never embarrassed that way before.

Melissa E.
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Customer did not leave a comment.

Gregory G.
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Super friendly people

Toni T.
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Store owners where the U-haul is located are idiots .

Bridget G.
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The people in there are lovely. They are super nice and helpful and work with a sense of urgency to get you on your way. I would recommend this location definitely.

Ryan L.
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Customer did not leave a comment.

Chad H.
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Customer did not leave a comment.

Marc M.
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Too expensive.

Tuyen T.
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I was over charged for 20 miles when I only drove it for 6 miles. I dropped off the uhaul rental within 1 hour and it is not physically possible to drive 20miles within that time frame and move my furniture. Please evaluate this vendor. They are not an honest business

Joshua W.
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Customer did not leave a comment.

Phongphiphat S.
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Ok

Jun K.
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I requested to remove the insurance but they charged.

Sacha P.
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What I am extremely unhappy with and think I will not be renting again with you is that I was guaranteed a truck at one location. The truck was blocked in and could not be used. I then had to go to a location ten miles further out, which in it of itself was inconvenient. I was told I would be given 20 miles free since I was forced to go there and yet I was not given any free mileage. I paid $30 extra to be inconvenienced. Unacceptable. I should have been given the $50 for my truck not being able to be driven off lot as promised or at the very leased comped the extra mileage. I won't be coming back. Have two more moves in the next month and won't be using uhaul nor will anyone I know.

Christian L.
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Customer did not leave a comment.

Lashe R.
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This couple is technology challenge and should check the vehicles for cleanliness prior to releasing them to prevent delays.

Andrew M.
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Everything went smooth, ????

Roman I.
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Customer did not leave a comment.

A'kia B.
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Everything from the intake process to checking out , it was awful. I requested to speak to someone about charges and was not contacted. I will not use this location ever again and will be letting others know on Yelp !

Kevin M.
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Customer did not leave a comment.

Mehrdad A.
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evriting was good easy moving thank you ?? I

Ronald C B.
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well, parking lot is great. truck was clean. service was very helpful...

angela K.
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Customer did not leave a comment.

Matthew R.
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I have never been treated more rudely by a u-haul location. It's shameful that you continue to allow them to represent your brand. I should have looked before I went- but I saw the literal one star rating on yelp after I already picked up the truck. They were very rude when I picked up the vehicle, and when I returned it I decided to film the encounter. The woman led with “so did you have any troubles, hit something?” And I'm like “no” and then she outright accused me of lying and she spoke of an existing dent on the bumper, well before she could have possibly seen the vehicle that was returned. I told her that I read she try's to scam people and that she would have better luck trying someone else. Absolutely despicable is too flattering a term for this. Shame on you u-haul.

Erwin R.
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Customer did not leave a comment.

MARLO L.
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Customer did not leave a comment.

Carlos F.
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I want to know why they charge me $233 some dollars when I did my return was $177 so it's a big different amount so I need to know why is that charge and I need credit the difference between the amounts or I need an explanation

Toni Y.
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Location is in a strip mall, with no UHaul vehicles visible. It is very hard to find and there was only one person working to run the separate 'store' and do the UHaul rentals out the back.

Richard A.
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Customer did not leave a comment.

H ROY M.
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Customer did not leave a comment.

NELSON D.
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The Location was hard to find. They need a uhaul truck in the parking lot so people can see where they are located. Over all I was treated with respect, they where very helpful to get me in and out.

Rosalia P.
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They need to learn good manners and to treat the customers professionally

pedram K.
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These people here are not trust worthy , they were giving me a dirty truck and telling me I will be charged if I bring it back dirty “ I had to point out all the dirt in the back before leaving with it and then he went to clean it after I said I wouldn't want pay for that

Gianfranco S.
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Woman who ran the shop that the uHaul's were at made it a very unpleasant experience. At first she attempted to claim that we had caused damage onto one of their vehicles, however we disputed the damage and took a picture and a note beforehand. Also, we only went to Ikea, and back; upon returning we also let her know that was all we had done. Nonetheless, she pulled out a broom, and very dismissively demanded that we sweep out the back of the truck for the next customer even though we explicitly let her know everything we had brought was in cardboard boxes. Also, when we first picked up the vehicle, there was 1/8 a tank of gas in the car, so we immediately had to go put in thirty dollars to bring it to above a quarter tank. We took a picture of the dashboard, fuel gauge and odometer and uploaded it to the uHaul website. Upon returning to drop off the vehicle, once again the woman at the AquaVitae store that your uHaul vehicles are at, proceeded to accuse us of irresponsibly returning the vehicle back with little gas inside of it, however, I refuse to provide them with more gas than I even started out with for the next customer — that is NOT our responsibility. We were forced to show her a receipt from the gas station where we previously made our $30.00 purchase, and then she finally gave in and brushed us away stating that she would send us a receipt in our emails. Upon receiving the receipt in the email, we were charged $10.50 for two gallons of gas, running the total charges for gas for our experience at precisely $40.50, which we vehemently believe we do not owe, since WE ALREADY SHOWED HER OUR GAS RECEIPT. 10/10, the single worst customer service experience we have ever encountered. For a company as successful as uHaul, I highly recommend you no longer continue business with these people, they do not promote your brand in a positive light. PS: Can confirm this with previous yelp reviews

Maricela B.
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Customer did not leave a comment.

Maricela B.
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Customer did not leave a comment.

Matthew F.
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Overall score is boosted because the employee texted me before rental time as a reminder which is nice. What really brings their score down is they asked me, the customer, if I could use my AAA membership to have someone over to unlock a truck the employee accidentally locked a key inside. It wasn't even my truck, it was just another truck. The truck itself was clean and mostly fine except for the rear cargo door. The counterbalance spring had for whatever reason lost some of it's cable tension so several times, one or both cables came loose from the guide drum, causing it to become tangled on the shaft, preventing the door from closing all the way. I had to manually disentangle the cables every time so I could close the door. Not the rental location's fault but this truck needs servicing.

SOLONA T.
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Customer did not leave a comment.

Lincoln P.
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Customer did not leave a comment.

Steven S.
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Explained to the owner that I will pay cash for the rental and my card was charged in addition to the cash payment. As of a few days, the charges have not been taken off my card. Reached out to the owner and no response.

Munir O.
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Customer did not leave a comment.

Mengistu Z.
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I got insurance charge without my consent

Benjamin L.
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Simple and easy.

Alberto M.
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It is great service but I'm not sure why you guys charge mileage. If you guys already have a charge for the day. Not just that it smelled Like cigarettes In the driver side. And in the back were we loading All are furniture Smelled like marijuana :(

Tony L.
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I'm a regular U-Haul customer. I always avoid renting at this location! The customer service is horrible. The couple that own this place are so rude and racist!! They're always trying to charge extra for damages and days!

Robert C.
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Your website did not work when I returned the truck after hours to check in online. Very frustrating. Also tried to call UHaul.com and after waiting a half hour on the phone, finally connected to a rep and they hung up on me. I will Never rent from U Haul again!

Gabriel M.
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Too many inappropriate questions to me at the store. They also made fun of an other customer who could not understand over the phone the sales person direction to get to the store. Before that, the mobile app did not work for me. It could find my reservation even when I got it from the email confirmation. Next, there were poor instructions as to where to find the keys for the truck. I was disappointed at the mobile application. I am glad the lady on the phone helped me. Gabriel

MeHRZAD M.
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They were very professional and Friendly

Armando G.
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Customer did not leave a comment.

Oran S.
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Customer did not leave a comment.

Aret O.
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Nothing, everything about the process was perfect. But you should check your trucks for fuel leaks. I filled up gas and by the time I got to the rental location the fuel level had dropped a ridiculous amount and I had to drive back to get gas again. I've been driving all kinds of vehicles for over 25 years and that is absolutely not normal.

Judith S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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