Customer Reviews for Archer TV & Appliance
(U-Haul Neighborhood Dealer)

335 reviews

1703 E Washington St   Washington, IA 52353

(319) 653-3053

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(319) 653-3053

1703 E Washington St
Washington, IA 52353

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy pick-up, hook-up, and paper work.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

garry P. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Sid R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Archer's in Washington went above and beyond to personally ensure a truck would be available as I had reserved--can't say the same for U-HAUL Central, which called me 3 days before my move to say no truck would be at the Washington site. But I could travel 30+ miles to get one! Not OK, headquarters! Challenges with truck availability need to be worked out among franchisees to meet client reservations. All your clients don't have option/resources to travel miles to procure a truck.

Wendy H. 
Rating:
5.0

I was very happy with the service we received…

Pam M. 
Rating:
3.0

I would have preferred Coralville for the proximity

Maria Del Rosari V. 
Rating:
5.0

The best service of my entire trip!

Craig S. 
Rating:
5.0

Easy pickup and easy drop-off.

WILLIAM J. 
Rating:
4.0

Customer did not leave a comment.

Gerry R. 
Rating:
1.0

I've been scammed and had the worst experience with renting anything from this location. I paid for 24 hours, 2 hand trucks and received a completely filthy, decade plus old, truck missing the two hand trucks I ordered. It wasnt ready at noon to which I spent 4+ hours dealing with lying employees who demanded I return it by 7am as its been rented for 8am. When I disputed the charges via the online system I was told I would be contacted but no one ever did and I was still charged. I won't be returning to UHaul or Archer Appliances for any reason ever again. I've only used UHaul since 2005 and after 16 years never again, this was a complete disaster from start to finish.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Service was great and they were very helpful. I turned the truck in after hours and could not get the location service to upload on my phone so I parked the truck, took the required pictures and texted them, locked the truck and put the keys in the drop off box. They called me in the morning to confirm that everything had worked out well and the truck was checked in properly.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
3.0

The truck was fine, but we did not receive the two dollies that we requested. We did, however, get charged for them...

Drew A. 
Rating:
3.0

Customer did not leave a comment.

MARCUS R. 
Rating:
5.0

Super friendly and helpful, quick in and out.

Josh K. 
Rating:
5.0

Customer did not leave a comment.

Joel V. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

No changes needed

Greg W. 
Rating:
5.0

Not.charge a customer for.gas when they returned it with the same amount of.gas

TIMOTHY A. 
Rating:
1.0

Didn't know what they were doing.

Michele O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
5.0

Customer did not leave a comment.

SUE B. 
Rating:
4.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

easy and inexpensive to move

Ramon M. 
Rating:
5.0

The staff were very helpful and friendly

Adam M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Tony is super awesome to deal with

Julian K. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
3.0

Training staff to speed up the process would help.

Alan O. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

We were disappointed to find that the 10-foot truck did not have a ramp.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
3.0

It's a cell phone dealership. So they are too busy to take care of the Uhaul things as needed l.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

VADIM B. 
Rating:
5.0

Nothing these guys are good

Todd H. 
Rating:
3.0

Customer did not leave a comment.

Austin G. 
Rating:
4.0

Customer did not leave a comment.

Shirley H. 
Rating:
5.0

Customer did not leave a comment.

Brent T. 
Rating:
3.0

Have trained staff available at all times.

Donald R. 
Rating:
5.0

I didn't have to go in this time as I dropped off the rental after hours but I have been in there store many times and they are always very friendly and helpful .

Todd H. 
Rating:
5.0

not their fault but did not have trailer on our reservation date - had to wait a day

Sid R. 
Rating:
4.0

Customer did not leave a comment.

Justin W. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Best place ever.

Ron S. 
Rating:
5.0

Nothing. Pick up and return were both an axcellent experience. Very friendly, efficient and helpful people.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Martha F. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
4.0

This was a drop off. It was very clean and easy to get in and out of. Thank you I would use this

Rhonda W. 
Rating:
5.0

Very helpful appreciated the patience.

Donielle W. 
Rating:
5.0

Customer did not leave a comment.

Ruth J. 
Rating:
5.0

They were very helpful with our last minute request. I know this also depends on availability and they had just what we needed at the last minute!

Kimberly M. 
Rating:
5.0

Had great service and was told my quote should have been what I was charged.

erin A. 
Rating:
5.0

This place is truly awesome..

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Joan K. 
Rating:
5.0

Always great service!

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Colton W. 
Rating:
5.0

Excellent customer service!

Jonni L. 
Rating:
4.0

Customer did not leave a comment.

Sheryl C. 
Rating:
5.0

Customer did not leave a comment.

Tim K. 
Rating:
3.0

When making a reservation, the associate taking the reservation should be knowledgeable about arrival time and relay this info to the customer. I arrived and i had no reservation. I was informed that because I was an hour later than when I said I'd PROBABLY be there, that my reservation was cancelled. Even after giving my credit card details. I was accommodated with a larger U-HAUL truck at no additional charge but the wait time to get my rental was ridiculous. The associate had numerous troubles getting my reservation set and it was frustrating. Then I was charged additional mileage, which I wasn't informed about this being a possible charge at the time of the reservation. Just a frustrating experience overall. I've never had this problem before and have used U-Haul many times.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Kevin and his staff are EXCELLENT!!

Brad M. 
Rating:
3.0

They should let us know your 15' is shy by about two feet (mother's attic). Luckily my belongings fit - just

Linda V. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
3.0

Other than charging my card $40 more than the agreed total it was fine.

Kaitlin W. 
Rating:
5.0

Very friendly and helpful.

BEN B. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

This location was fine, but I had to drive an hour from Cedar Rapids, IA, to get the size truck that I had reserved. Hard to believe they didn't have what I needed anywhere in Cedar Rapids.

Darsi D. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Lynn V. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

n/a

Vicki N. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Staff were professional and helped me to get on with my new life in my new location with their quick and friendly equipment return processing.

RICHARD O. 
Rating:
5.0

Customer did not leave a comment.

David C. 
No reviews have been submitted for this location.

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